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Ask Slashdot: Can You Trust Online Tax Software?

An anonymous reader writes "TurboTax from Intuit and H&R Block's own tax package have been perennial mainstays for U.S. citizens trying to use software to figure out just how much they owe the country, without reading the tens of thousands of pages of IRS forms guidance. With tax season just around the corner, the new online platforms from both providers raise an interesting question: can you trust your return information any more or less to an online platform than you do to the equivalent software on your computer?"

23 of 237 comments (clear)

  1. I Used a Popular Online Tax Service... by DexterIsADog · · Score: 5, Interesting

    ...whose name you know. More than once it incorrectly calculated taxes owed, leading both the Fed and State governments to send me a check, saying, "hey, you way overpaid your taxes."

    I'm done with tax software. It's back to a human accountant. Her first consultation with us turned up a $3,400 deduction we had missed a couple of years back. That alone pays for a few years of returns and advice.

    1. Re:I Used a Popular Online Tax Service... by ShanghaiBill · · Score: 5, Interesting

      I'm done with tax software. It's back to a human accountant.

      Are you aware that most human accountants use ... tax software?

      Her first consultation with us turned up a $3,400 deduction we had missed a couple of years back. That alone pays for a few years of returns and advice.

      Most likely she found that deduction by running tax software. I use Turbo Tax, but I also keep up on tax law, and changes to the software, so that helps me find deductions a less informed person using the same software, would miss. Software is a tool, it can do more in the hands of a skilled user.

      If you spend a day studying tax law and reading your software's manual, you will save more money than you earn at your job in a month. It is time well spent.

    2. Re:I Used a Popular Online Tax Service... by DexterIsADog · · Score: 5, Insightful

      No. No, I won't save more money than I earn at my job in a month. There's not that much more to save. And I earn a lot. Enough that I've decided not to spend my leisure time becoming a tax accountant - you know, someone whose *job* it is to know taxes. Software doesn't mean shit, it's the person using it *and* their knowledge.

      I could also paint my entire house, but I don't feel like doing that either.

      I don't regard spending time learning tax regulations as time well spent. And, wrong again... she didn't find the deduction using tax software, but by looking at our returns, how we work, and then interviewing us. You know, employing skills that software doesn't do well.

      Other than that, your analysis was spot on.

    3. Re:I Used a Popular Online Tax Service... by ColdWetDog · · Score: 3, Insightful

      OK, how about three anecdotes? Last time I used TurboTax I got a polite letter from the IRS saying I owed $68,000. I ran over to an accountant who reviewed our return, ended up getting us a refund of over $5000 and more than payed for herself.

      Turbo Tax is OK, but the tax code is so complicated that if you have anything other than 'normal' income (ie, W2's and 1099's) you may miss out on big problems or rewards. No more TT for me. Actually, the accountant does use some form of Intuit software, but it's far beyond my interests and abilities. And I agree with other posters. I could probably learn the stuff, but would rather start pulling out my toenails with pliers, thankyouverymuch.

      --
      Faster! Faster! Faster would be better!
    4. Re:I Used a Popular Online Tax Service... by ktappe · · Score: 4, Insightful

      You know, employing skills that software doesn't do well..

      I'm not following this. Software (I use TaxAct) is quite good at making sure to ask you a lot of detailed questions about your life events and situation. Software can make sure to ask these questions and not forget one like a human can. If you, the end-user, neglect to check a box that says (for example), "I donated a car this year", then that's your fault not the software's. If you're trying to say the accountant would ask "Hey, are you sure you didn't donate a car?" and you respond "Oh yeah...you're right, I did," then OK, the human is better at coaxing info out of you (or inducing you to lie.) Personally, I'll stick to software.

      --
      "We can categorically state we have not released man-eating badgers into the area." - UK military spokesman, July 2007
    5. Re:I Used a Popular Online Tax Service... by mjwx · · Score: 3, Interesting

      Totally disagree. You will save far more by doing it yourself. The reason is that you will save little by finding a deduction here or there. You will save far more by actually understanding the tax law, and restructuring your financial life to take advantage of that knowledge

      Fine, let me know when you finish that 4 year degree and become a CPA (and how much it cost you). Then tell me how long it takes for you to become intimately familiar with the tax code and then tell me how long you spend keeping up on the changes to the tax code.

      Meanwhile I'll continue to spend a whopping $140 per year (which I claim on next years tax return, as well as the petrol I used getting from my home to his office) to have someone who does this for a living do it all for me and spend my time doing something I'd like to.

      So you think it's worth a 4 year degree, to save $140 a year... I'm sorry but after that I dont think it's a good idea to take tax advice from you.

      BTW: $140 p/a is expensive for a personal tax return in Oz, but this guy is brilliant.

      --
      Calling someone a "hater" only means you can not rationally rebut their argument.
  2. Worried the government will see it by GlobalEcho · · Score: 5, Funny

    Given the recent revelations about NSA spying, I refuse to use these services. The risk is simply too high that the government might see my tax returns.

    1. Re:Worried the government will see it by Anrego · · Score: 3, Insightful

      Yes!

      An audit requires a large amount of time and effort on the part of the victim. It's an extremely time consuming and frustrating process if you have _simple_ finances. The NSA spying is largely transparent and non-intrusive.

  3. Australia by cheater512 · · Score: 4, Informative

    Been doing it for years with government provided software.

    Mind you it doesn't say 'cloud' every 5 words, but it submits it all online and even auto fills in a lot of your data from government databases.
    Not sure how long it has been available for but many many years without incident.

    Oh and its free.

    1. Re:Australia by fuzzyfuzzyfungus · · Score: 5, Insightful

      Been doing it for years with government provided software.

      Mind you it doesn't say 'cloud' every 5 words, but it submits it all online and even auto fills in a lot of your data from government databases. Not sure how long it has been available for but many many years without incident.

      Oh and its free.

      Thankfully, Intuit, Inc. (by a totally crazy coincidence also the maker of TurboTax(tm), a market-leading tax software solution) has been fighting to save us from communism...

      So here in the Land of the Free, the IRS probably has the information it needs anyway (for fraud detection, and because Joe Worker's employer already reports it); but we can't let them destroy the free market, and capitalism itself, by making the process any easier. Instead, you just hand over your money and personal information to an 'Authorized e-File Provider' and be glad that you live in the bestest ever country on earth.

      We will be rolling out a similar system for health insurance soon.

    2. Re:Australia by stinerman · · Score: 3, Interesting

      Yeah, I mentioned that at work once. That in foreign countries your return is pretty much done for you, and you just sign off on it. If it isn't correct you provide proof and then send that amendment back in. I got an incredulous stare and an "Oh, that'd be great for the government. They could say whatever they wanted and people would just pay up."

      *sigh*

      A good many people have no idea that the IRS already has all your W-2s and could fill out a simple 1040-EZ on your behalf. Sure, when you're itemizing it would get a bit more complicated, but for the vast majority of folks who don't itemize, there is no reason that the IRS can't have everything filled out for you, and all you need to do is sign and return.

  4. Re:It's the NSA!!! by kamapuaa · · Score: 4, Interesting

    I realize it's a joke, but legally the government outside the IRS isn't allowed to look at your tax returns. If you are a pimp or a drug dealer, you must file taxes with your correct occupation, however these taxes are not admissible as evidence against you, and law enforcement doesn't have access to it to point you out as a drug dealer.

    Theoretically anyway.

    There's been some funny side effects to the law, such as a prostitute who argued that her services weren't as much as the government claimed and she didn't owe so many back taxes. Congress passed a law that only the cost of goods sold count against revenue for dealing drugs (you can't include the cost of advertising) - however breast implants are a legitimate tax deduction as long as they're so large that they're purely for professional good and not personal enjoyment. And of course Al Capone going to jail on tax evasion, of all things.

    --
    Slashdot: providing anti-social weirdos a soapbox, since 1997.
  5. Local versions give more control by David_W · · Score: 4, Insightful

    A friend of mine made an interesting point to me a few years ago, and caused me to switch from online versions to the local ones you install on your system. With the local versions, you get to keep the data files. The online versions tend to purge from year-to-year, or at least after a couple years. If you want to refer to an older return, be it because you are being audited, or just to help figure out something on this year's forms, you'll have everything (worksheets, forms, etc.) with the local version, assuming you back up the software and data files. Online, you probably just have a PDF of whatever finally got submitted to the IRS, and that's it.

    So yeah, online versions work, but local ones give you more control.

    1. Re:Local versions give more control by Kardos · · Score: 3, Informative
  6. Major targets for attackers by guanxi · · Score: 3, Insightful

    For attackers trying to collect personal information -- for identity theft, for dirt, for spying -- can you imagine a better target than servers holding everyone's tax returns?

    Remember, security needs to make an attack more costly than the data is worth to the attacker. What responsibility / liability do vendors have regarding security for these servers? A breach may not cost them very much.

    I file using paper.

  7. As an H and R Block Tax Pro... by NicBenjamin · · Score: 5, Informative

    If you know the Tax Code ok, or you actually have simple taxes*, software works fine.

    You have to be somewhat familiar with the tax code because there's no easy way for us to translate tax law into simple English, so it's very easy for people to misinterpret one of the numerous questions the software asks. If you do that you a) don't get a deduction you deserve or b) do take a deduction and get screwed if you get audited. I'm a bit out-of-practice, but the student debt/tuition credit/HOPE credit/etc. nexus of Feds giving people tax breaks for paying for college in particular is very easy to screw up.

    *Everyone I have ever met says they have simple taxes. Then they drop the annuity on the table and call it a W2. If you have any income besides interest on a bank account or a W2 you do not have a tax form H and R Block defines as "simple." You really need to read the paperwork that you are sent because many people take a chintzy $350 job helping their cousin cater a banquet, get a 1099, and are then surprised that I am legally required to put that on a Schedule SE and a Schedule C or C-EZ attached to a full 1040, and by the time you pay me for all those forms AND the self-employment tax you're losing money. The really big numbers at the top will tell you exactly what form it is. They'll be 1098, 1099, or W2.

  8. Re:It's the NSA!!! by Shakrai · · Score: 5, Informative

    but legally the government outside the IRS isn't allowed to look at your tax returns

    Unless you're buying health insurance in one of the new Obamacare exchanges. Or applying for a FHA mortgage. Or you happen to be the subject of an ongoing criminal investigation. Your State Government can access it too, if they have an income tax and wish to match up your State return to the Federal one. The IRS also shares returns with SSA.

    There's also a multitude of Federal and State agencies that can access your tax account, if not your actual returns. The Department of State will check with the IRS before they issue or renew a passport, for the purpose of collecting foreign income taxes and denying passports to serious tax scofflaws. Child support enforcement agencies can seize refunds, so they've got a mechanism of communication with the IRS too.

    --
    I want peace on earth and goodwill toward man.
    We are the United States Government! We don't do that sort of thing.
  9. Re:It's the NSA!!! by JJJJust · · Score: 4, Informative

    I realize it's a joke, but legally the government outside the IRS isn't allowed to look at your tax returns. If you are a pimp or a drug dealer, you must file taxes with your correct occupation, however these taxes are not admissible as evidence against you, and law enforcement doesn't have access to it to point you out as a drug dealer.

    Theoretically anyway.

    I don't buy this.

    Title 26, United States Code, Section 6103 states:

    (i) Disclosure to Federal officers or employees for administration of Federal laws not relating to tax administration
    (1) Disclosure of returns and return information for use in criminal investigations
    (A) In general
    Except as provided in paragraph (6), any return or return information with respect to any specified taxable period or periods shall, pursuant to and upon the grant of an ex parte order by a Federal district court judge or magistrate judge under subparagraph (B), be open (but only to the extent necessary as provided in such order) to inspection by, or disclosure to, officers and employees of any Federal agency who are personally and directly engaged in—
    (i) preparation for any judicial or administrative proceeding pertaining to the enforcement of a specifically designated Federal criminal statute (not involving tax administration) to which the United States or such agency is or may be a party,
    (ii) any investigation which may result in such a proceeding, or
    (iii) any Federal grand jury proceeding pertaining to enforcement of such a criminal statute to which the United States or such agency is or may be a party,
    solely for the use of such officers and employees in such preparation, investigation, or grand jury proceeding.

    (4) Use of certain disclosed returns and return information in judicial or administrative proceedings
    (A) Returns and taxpayer return information
    Except as provided in subparagraph (C), any return or taxpayer return information obtained under paragraph (1) or (7)(C) may be disclosed in any judicial or administrative proceeding pertaining to enforcement of a specifically designated Federal criminal statute or related civil forfeiture (not involving tax administration) to which the United States or a Federal agency is a party—
    (i) if the court finds that such return or taxpayer return information is probative of a matter in issue relevant in establishing the commission of a crime or the guilt or liability of a party, or
    (ii) to the extent required by order of the court pursuant to section 3500 of title 18, United States Code, or rule 16 of the Federal Rules of Criminal Procedure.

  10. Re:No, you can't by ArbitraryName · · Score: 4, Insightful

    All of your tax information like your W-2 and various 1099s are provided to you by other people. People who keep that data on their servers. I'm not sure what sort of "financial privacy" you think you have, but the US tax system doesn't allow for much, if any.

  11. go by nten · · Score: 5, Insightful

    I have heard circumstances like this multiple times. It really bothers me that we have invented a tax code that is on par with the game "go" as far as its ability to be computerized. There are extremely talented individuals making a living interpreting our tax code. Those same people could be doing something far more useful to society than they are now, but we have created an entire industry that sucks them away from more useful endeavors by cobbling together a tax code that is a mashup of bribes to interest groups, bribes to voters, authoritarian interference with our individual lives, and a glass ceiling protecting the one percent. If any highschool graduate can't just sit down with a calculator and pay the *exact* amount owed, we have done something wrong.

    --
    refactor the law, its bloated, confusing and unmaintainable.
    1. Re:go by Anonymous Coward · · Score: 5, Interesting

      It's not an accident that tax codes are as complicated as they are. My company (one of the two mentioned) spends a ton lobbying Congress to keep the tax laws complicated enough that people cannot reasonably do it with pen and paper without missing something or spending far too long doing it. Yet they don't want to make it so complex that you have to seek professional help. It's a tricky balancing act and it tends to tip towards being too complex because, in that case, they can then direct you to their CPAs that use their expensive tax product and charge a referral fee on top of that. From the CPA perspective, the referral comes with a ton of the information already entered into the system, so they can complete more returns. I find it funny that I've had conversations with the CEO where he talks about how excited he is that his company can so radically simplify the tax experience with software while, at the same time, he's employing lobbyists to make the tax software necessary in the first place.

      However even if there weren't intentional efforts to complicate the tax code, it would still be a lot more complex that you want it to be. Just like computer code that starts off elegant and simple and, through bug fixes, optimizations and new features becomes a tangled web of spaghetti code, the tax code will get more and more changes to close loopholes (bugs) and add new taxes/credits for various things (features). And business tax codes are even worse.

      I'd be more upset about it if I didn't now have a ton of stock in a company that benefits from making the process simple for those willing to fork over ~$100 each year. That, and we get the software for free :-)

  12. Esq. by PopeRatzo · · Score: 3, Funny

    You guys are still paying taxes? Suckers...

    Last year, I declared my basement the Sovereign Kingdom of Ratzistan, and myself the Lord High Exalted Mystic Ruler for Life. Not only will I not be paying taxes any more, but I've just sent the US Government a bill for $100,000 for the easement of my front door where they insist on putting their so-called "mail" and "restraining orders" and such. I talked to a lawyer that I met on Craig's List and he says I got a great case and instead of taking a percentage, he charged me a flat fee of $1200 to set me up with all the proper documents. They look really nice, too with a gold foil trim and big official seal.

    You laugh now, but when I get that $100,000 (well, it'll be $98,800, after I pay back the nice Italian guy at the bar who lent me the $1200 for the lawyer), I'm gonna buy myself a sweet gaming rig and drop the rest on the Broncos to win the Super Bowl. Then we'll see who's laughing.

    --
    You are welcome on my lawn.
  13. In other coutries... by Dareth · · Score: 4, Insightful

    I heard that in other countries the government calculates the taxes and sends a bill. How can it make sense that the government that makes the rules leaves it to the people to figure out what/if they owe and only look at it after the fact? How does that make any sense at all?

    --

    I only look human.
    My mother is a halfling and my dad is an ogre, so that makes me an Ogreling