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Microsoft's Attempt To Convert Users From Windows XP Backfires

MojoKid writes "Microsoft has been loudly and insistently banging a drum: All support and service for Windows XP and Office 2003 shuts down on April 8. In early February, faced with a slight uptick in users on the decrepit operating system the month before, Microsoft hit on an idea: Why not recruit tech-savvy friends and family to tell old holdouts to get off XP? The response ... was a torrent of abuse from Windows 8 users who aren't exactly thrilled with the operating system. Microsoft has come under serious fire for some significant missteps in this process, including a total lack of actual upgrade options. What Microsoft calls an upgrade involves completely wiping the PC and reinstalling a fresh OS copy on it — or ideally, buying a new device. Microsoft has misjudged how strong its relationship is with consumers and failed to acknowledge its own shortcomings. Not providing an upgrade utility is one example — but so is the general lack of attractive upgrade prices or even the most basic understanding of why users haven't upgraded. Microsoft's right to kill XP is unquestioned, but the company appears to have no insight into why its customers continue to use the OS. "

17 of 860 comments (clear)

  1. lack of attractive upgrade prices by NotDrWho · · Score: 5, Insightful

    Not to mention the fact that upgrading from any computer old enough to have come with XP to Windows 8 is highly unlikely. You will almost certainly have to buy new hardware along with that expensive software.

    --
    SJW's don't eliminate discrimination. They just expropriate it for themselves.
    1. Re:lack of attractive upgrade prices by Joce640k · · Score: 5, Insightful

      Microsoft's list of reasons to upgrade include:

      * Designed with the new mobile lifestyle in mind
      * More background designs and colors
      * Enhanced Bing search
      * A beautifully redesigned store.
      * Deep cloud integration with OneDrive.

      With reasons like that I can't imagine why XP users aren't rushing out to drop $500 on a new PC, $100 on a new monitor and another $300 on a new printer/scanner then replacing/reinstalling all their software and trying to get everything working like it already was...

      --
      No sig today...
    2. Re:lack of attractive upgrade prices by Billly+Gates · · Score: 5, Interesting

      When you make $10/hr, $600 a month off of social security, or laid off and or under employed as 20,000,000 Americans are (only un and underemployed) that $500 to replace an already perfectly good computer means starvation!

      Yes many folks live in a bubble and make $70,000 a year writing software are not average.

      Also if 93% of folks don't even know what a freaking browser is you can bet those with money don't even know what Windows is either or why you should upgrade. Those folks in that link were not nursing home folks but real professionals in Manhattan

    3. Re:lack of attractive upgrade prices by bobbied · · Score: 5, Informative

      Don't forget the $100/year charge for Office 365 or the $220 for Home Office Premium.

      --
      "File to fit, pound to insert, paint to match" - Aircraft Maintenance 101
  2. XP Works by Anonymous Coward · · Score: 5, Insightful

    People keep using XP because it works just fine.
    There's nothing wrong with it. Why would we change?
    If it aint broken, why fix it?

    Save Windows XP!!

  3. Win 7 by GuitarNeophyte · · Score: 5, Insightful

    Anyone who I have known who wanted to buy a new computer, I have told them to make sure they get windows 7. Those people have been pretty ok. If Microsoft wasn't trying to kill their good product (Win 7) by pushing everyone to Win 8, they'd be fine.

  4. I already upgraded years ago... by Anonymous Coward · · Score: 5, Funny

    To DEBIAN, bitches!!

  5. Re:Tired... by grasshoppa · · Score: 5, Insightful

    You may want to take a seat, this may be a bit of a shock to you; this is a website about technology. Perhaps surprisingly, the desktop many of us have to support counts as "technology". Therefore, the company behind the OS on these desktops gets attention. More so when they make as many boneheaded moves as MS has over the past several years.

    For a while there, MS was doing "OK". Windows 7 was decent ( even though they moved shit around on me and broke some functionality that was useful to admins in xp...but I digress ), security was 1000% better than it used to be. They were really picking up steam, especially after vista.

    --
    Mod me down with all of your hatred and your journey towards the dark side will be complete!
  6. Windows 7 by webmistressrachel · · Score: 5, Interesting

    They should just roll back to Windows 7 Service Pack 1 and start from there. It's bloody good, and all this is a bloody shame. They were just getting good and learning from the UNIX crowd about security and user space. Aero is gorgeous and efficient. And they threw all the best bits I got excited about in the bin - and no I didn't get excited about Vista - 7 runs better on anything that runs Vista.

    I've posted before about this calamity that is removing Windows 7 from the shelves for this 8 nonsense.

    --
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  7. Re:huh? by Connie_Lingus · · Score: 5, Insightful

    really?

    i HIGHLY doubt this...the people i know running XP on old hardware are totally clueless about linux...all they really use the machines for is browsing, email, and perhaps an application here n there.

    --
    never bring a twinkie to a food fight.
  8. Re:I have your conversion right here... by Anonymous Coward · · Score: 5, Insightful

    To be fair, if your computer does what you want it to do and does it well, then there is no reason to upgrade. I get so sick of seeing tech savvy folks act like it's better to have the latest just for the hell of it. It's not, I have downgraded several times because previous generation software and/or hardware works better for the reason I'm utilizing it. If you have to do the main thing you use a computer for in "compatibility mode" then what was the point of the money you spend to upgrade? Just to throw away.

  9. Re:I have your conversion right here... by Anonymous Coward · · Score: 5, Insightful

    So Grandma is supposed to backup her files, wipe the computer, install Windows 7 or later, reinstall her software, restore her files, and enable XP compatibility mode versus keep things exactly as they are.

    You are a crack smoking monkey.

  10. Re:I have your conversion right here... by SJHillman · · Score: 5, Informative

    No need to pretend to be informative.

    It seems you're unaware that this article is about upgrading to Windows 8, which doesn't have Windows XP mode. Also, most home users wouldn't have access to it anyway in Windows 7 (IE: Home edition). Windows 8 does have Client Hyper-V for the business-oriented editions, but it does not include a free XP VM as Windows 7 did.

  11. Re:Office 2003 works by MightyYar · · Score: 5, Insightful

    I'll go a step further - I prefer Office 2003 to 2010. I've been using the "ribbon" for a few years now, and it still sucks.

    --
    W..w..W - Willy Waterloo washes Warren Wiggins who is washing Waldo Woo.
  12. upgrade by Tom · · Score: 5, Insightful

    I know it's shooting fish in a barrel... with a shotgun... and they're already dead... but:

    Look to OS X on how updates are done right. Why does MS always steal the somewhat-nice parts from Apple and never the really cool ones?

    Upgrade OS on the same machine: Insert disc or download image. Click installer. Wait. Reboot. Done. All your data and configuration is intact, down to the desktop background and even the applications you had running will be open again after the reboot.

    Move to a new machine: Get new computer. Turn on. It asks if you want to copy your stuff over from an old machine, so say yes. Connect (WLAN, cable, whatever). Wait. Done. New machine looks exactly like the old one, including all your applications, data and configuration.

    So, it is technologically possible. Makes you wonder why one of the biggest IT companies on the planet is incapable of doing it this way.

    --
    Assorted stuff I do sometimes: Lemuria.org
  13. My Niece by DougReed · · Score: 5, Interesting

    My niece came to me crying because her Windows 7 PC was reinstalling its video driver every other day, the sound didn't work half the time. It wouldn't boot sometimes. One day it just died. Wouldn't boot. I did not have a Windows 7 license around, and she couldn't do her homework. To allow her to do her homework, I put Linux Mint on it. Installed Libre Office, Skype, and a handful of teen related things she might want. I figured after a few days we would have to sort her out. and find a Windows to install.

    That was a year and a half ago. You would have to pry that machine out of her cold dead hands. No viruses, no crashes, battery lasts longer than it EVER did running Windows. Her Videos work, her music works, Libre Office works. She wants nothing at all to do with Windows. She says Mint is perfect. everything works, it's responsive and nothing she needs to do is missing. She can find a tool in Linux to do anything she needs, and most of it is as good as the Windows version. I asked her the other day if she misses windows... She said she misses Windows at least as much as cancer.

  14. Re:I have your conversion right here... by LoRdTAW · · Score: 5, Interesting

    +1 informative.

    I did the same for our PC's at the family business. We use Peachtree 2004, and have been using Peachtree since 1999 or so. Of course it won't run in Windows 7 nor will it run under Wine. I moved the XP install from the P4 hardware to a virtualbox VM with a few registry hacks to change the disk controller (the blight of moving windows installs). I then bought new AMD APUs, motherboards and gave each one a 1tb hard disk and 8gb ram (a little over $300 in parts). Installed Xubuntu 12.04, VirtualBox and automatically start the XP VM in full screen.

    No re-installing anything so downtime was about a day so and I did it on a sunday. My mother can't tell the difference and XP runs *way* smoother. The benefit comes from the faster CPU, more memory and faster HDD (vs the old 5400RPM ATA disk) for the VM. I can also snapshot the VM or move it to a new PC without worrying about hardware changes. The beauty of a VM: hardware abstraction.

    You only boot the system and start the software once a day so an SSD is overkill. I would skip the SSD as you really don't need it unless you have the money to spare or are loading large programs or files constantly. For basic desktop use 1TB is HUGE. I would rather more space for snapshots and other VM's if necessary. A 1TB WD Blue is about 55 bucks on newegg.