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A Third of Consumers Who Bought Wearable Devices Have Ditched Them

An anonymous reader writes "The Guardian reports on research (PDF) into the (alleged) wearable device trend: fully one third of customers who bought one stopped using it within six months. Activity trackers fared even worse: half of them are collecting dust. 'For comparison, you wouldn't find people from the early days of the smartphone saying that they'd abandoned their BlackBerry, Treo or Windows Mobile or Symbian phone. They were the early adopters, and they found utility in having email and (sometimes) web pages on the move. The idea of giving them up just wouldn't occur to them. ... So far, there aren't clear signs of quite what it is that smartwatches and fitness trackers are replacing, in the way that [early] music players did. Useful new technology has to replace or simplify some function, ideally; otherwise it has the challenge of persuading us that we need this entirely new thing. Smartphones are simpler ways to collect your email – and also make phone calls and surf the web (and so on). Fitness trackers... let you track your fitness. But given that 41% of people run with their smartphones, you might get by with a movement tracking app instead. The trouble with devices that claim to track your steps is they're so easily hoaxed by waving your arms around.'"

15 of 180 comments (clear)

  1. Gimmicks gonna gimmick. by VortexCortex · · Score: 4, Insightful

    Same as my experience with Wii owners, or other fads, like slap bracelets.

    1. Re:Gimmicks gonna gimmick. by sh00z · · Score: 3, Interesting

      Maybe they learned what they wanted to learn, and didn't "need" (in the first-world sense) the device any longer. I put a power meter on my bicycle. After about a year of riding and reading it, I could estimate from my perceived exertion just about what my power output was, so I removed the device.

    2. Re:Gimmicks gonna gimmick. by Charliemopps · · Score: 3, Interesting

      My kid still plays the Wii every weekend and it's actually one of the activities they do in his school for gym when it's raining out. My sister-in-law who's in a nursing home uses one as part of her physical therapy. Fad it is not.

    3. Re:Gimmicks gonna gimmick. by Thruen · · Score: 3, Informative

      http://www.forbes.com/sites/er...

      Sorry. I kind of wish it was just a trend too, but the fact is, the Wii is still very popular with a lot of people. It seems like a joke to a lot of more "hardcore" gamers, but it's still dominant in a market that was largely ignored before: casuals. I don't play Wii much anymore, especially since I picked up a PS4, but when I do it's because my girlfriend still enjoys it more than any other platform we've tried, and we try every game we can to see if she's interested.

      Is it the future of console gaming? No. But for a lot of people it's all they'll ever need for a price they can easily afford.

  2. Wearable device feasibility by FunkyLich · · Score: 4, Interesting

    Wearable devices will not be massively popular unless they will be as simple to use as headphones. Plug and it works and you don't need to think anymore about them.
    There are many people I know who dislike bluetooth headphones just because after a while they get tired from sychronising them with the device, finding the proper frequency, there is noise and interference and whatever have you. Or they need something for a special purpose, such as to cheat at an exam hearing through a tiny invisible earplug deep in your ear what someone else at the next room is reading. But for normal people and normal life, either wearable devices will be as simple as switching on the TV, either the producers should really think targeting not "all the people there is" but selected target groups and usage specific audiences.

    1. Re:Wearable device feasibility by BasilBrush · · Score: 5, Insightful

      The kind of person that thinks wearing some electronic spectacles is equivalent to being Copernicus is indeed a Glasshole.

  3. I can wear my phone just fine, in a pocket by captainpanic · · Score: 4, Insightful

    Pants have pockets. Phones fit in pockets. Problem solved. And I know that women tend to not use pockets - I cannot understand why - but they have purses and handbags that are specially designed to hold many things including a phone. Either way, the problem that a wearable smart gadget tries to solve is not a problem in the first place.

    Also, I don't have to track my fitness, because I am usually there myself to observe my fitness with my own eyes.

  4. Annoying cable wrangling by sjbe · · Score: 3, Interesting

    Wearable devices will not be massively popular unless they will be as simple to use as headphones.

    Maybe you are different but I don't carry headphones either and frankly I think headphones are a huge PITA. Headphones require all kinds of annoying cable wrangling or if wireless all kinds of unreliable setups that you are constantly dicking around with. Useful? Yes. Simple? Not so much.

    I carry precisely 3 items 99% of the time - phone, wallet and keys - and I'd do away with any of them if I had a reasonable way to do so. I don't mind carrying a fitness tracker if I'm actually doing exercise but otherwise the phone should serve that purpose. I don't want to wear a special purpose device unless I'm doing something rather specific. I don't wear a watch except on rare occasions because they serve little purpose these days (clocks are everywhere) and are annoying to wear if you don't have to.

    1. Re:Annoying cable wrangling by Savage-Rabbit · · Score: 3, Informative

      Wearable devices will not be massively popular unless they will be as simple to use as headphones.

      Maybe you are different but I don't carry headphones either and frankly I think headphones are a huge PITA. Headphones require all kinds of annoying cable wrangling or if wireless all kinds of unreliable setups that you are constantly dicking around with. Useful? Yes. Simple? Not so much.

      I carry precisely 3 items 99% of the time - phone, wallet and keys - and I'd do away with any of them if I had a reasonable way to do so. I don't mind carrying a fitness tracker if I'm actually doing exercise but otherwise the phone should serve that purpose. I don't want to wear a special purpose device unless I'm doing something rather specific. I don't wear a watch except on rare occasions because they serve little purpose these days (clocks are everywhere) and are annoying to wear if you don't have to.

      Generally I agree with you and I can see your point with corded headphones but cordless (Bluetooth) ones work fine for me. I used to go through a ton of corded headphones. Usually they'd wear out due to metal fatigue just above the plug to save money. For years I used to shorten the chord and solder it back to the plug like a true penny pinching geek. Then I finally gave up and spent an obscene amount of money on a set of Sennheiser MM 550-X Bluetooth headphones. So far they have, well .... just worked. I also have a couple of sets of Sennheiser MM200 earplugs phones, also Bluetooth. Same story here, they just work. The first set finally wore out after three years of daily use so I bought a second one on sale since this model is out of production now. The only complaint I have so far is that the audio quality suffers a bit because of the Bluetooth link but not so much that I'd forgo the comfort of being wireless.

      Speaking of special purpose devices, what I'd really like for safety reasons is a __proper__ HUD for my car. There are after market ones but most of the suck, a HUD should be standard equipment in every car.

      --
      Only to idiots, are orders laws.
      -- Henning von Tresckow
  5. Women's clothing by sjbe · · Score: 3, Insightful

    And I know that women tend to not use pockets - I cannot understand why

    Because a lot of women's clothing tends not to have pockets. Can't use it if you can't buy it. Furthermore there are aesthetic reasons why they tend not to use pockets. Women have a different set of social pressures for appearance than men do.

    1. Re:Women's clothing by sandytaru · · Score: 3, Informative

      Actually, I'm a married woman wearing a pair of pants that have no pockets right now, and I'm annoyed because I thought they did when I bought them. (They even have fake silky hanging things on the inside - I usually feel around on the inside of pants before I buy them to see if the pockets are fake or real, and the presence of lining material behind them usually indicates they're real but sewn shut for display purposes. Nope! Not this pair. The material is a single layer thick. I don't know why they even bothered. I couldn't even take them back because I took them straight to get shortened after I bought them. Thankfully, the other pairs I bought that day did have real pockets.)

      In this particular case, the "aesthetic" appearance of pants that have pocket outlines but not pockets is dumb. Plain and simple. Either have real pockets, or don't even try to pretend and have the front panel of the pants be smooth.

      --
      Occasionally living proof of the Ballmer peak.
  6. Re:Yea, but... by CastrTroy · · Score: 3, Funny

    Most people don't quit marriage altogether, they just move onto a new model.

    --

    Anthropic principle: We see the universe the way it is because if it were different we would not be here to see it.
  7. Re:The second coming of tech-crash by nucrash · · Score: 4, Insightful

    The iWatch will be the precedent to decide if Apple is Apple without Steve Jobs. There are many factors to what Steve did which made their products something to be a part of a person's environment. Wearables have to provide a service that people really want. While the submitter and the article mentions about how 50% of the wearable market is sitting on the shelf, people should take note of every other market before Apple entered it.

    Anyone remember the Tablet PC in 2003? That thing was a giant pile of steaming crap that people bought into, but barely used.

    Smartphones were alright, but passable. I didn't see much of the advantage and waited until the technology matured. Microsoft nearly killed it, Blackberry saved it, and Apple allowed it to flourish.

    Anyone remember the first MP3 players? I had one. They were terrible. I didn't see the point of having a 64MB device that was a nightmare to use. Apple introduced the iPod and everyone else followed suit.

    People can trash wearable tech all they want, but I am not going to write it off until Apple fails at it. This will prove that the magic of Apple is truly gone, or ... there really is no point to wearable technology.

    From what I see of the leaks though, Apple is doing what they do best so far. They are making the technology simple, small, unobtrusive to one's lifestyle. My iPhone to me is the same way. I don't have the device latched to me in such a way that it feels like an anchor. It's either there or not, but if it's around, I want to use it. Some of the wearable tech that I have seen so far appears to be large, clunky, has a terrible battery life and while might have a lot of functionality, requires too much effort to get anything useful out of.

    --
    Place something witty here
  8. I avoided bluetooth for years... by thevirtualcat · · Score: 4, Insightful

    I avoided bluetooth for years becuase it was unreliable and awkward. The headsets were expensive and uncomfortable. Some didn't work in that they required pairing every time you turned it on. (Both the phone and the device completely forgot about each other.) Buying a corded headset was far cheaper, had far better quality, and was far more comfortable.

    But times change, as do needs. Most bluetooth devices now have just enough non-volatile memory to remember what they were last paired with and most bluetooth hosts will quite happily keep a list of every device it's ever pair with. Other than the initial setup (which can still be awkward and annoying) it's quite simple to use now. Hold the button for a few seconds until the light blinks and/or the sound chimes. Now I have a whole host of bluetooth devices. A headset, a car, a smart watch, a pair of headphones and a keyboard.

    Wearables are very much in that early adoption phase. Everyone who owns and actively uses one knows this, I should think.

    "Why would I want to read a text message from my watch? I've got a perfectly good phone in my pocket."
    "Why would I want to check my email from my phone? I've got a perfectly good laptop in my briefcase."
    "Why would I want a laptop? I've got a perfectly good computer back at the office/at home."

  9. Well, yes. by Veranix · · Score: 5, Funny

    The trouble with devices that claim to track your steps is they're so easily hoaxed by waving your arms around.

    No kidding. My girlfriend is Italian. Every time she has a conversation, her FitBit records her running a marathon.