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A Third of Consumers Who Bought Wearable Devices Have Ditched Them

An anonymous reader writes "The Guardian reports on research (PDF) into the (alleged) wearable device trend: fully one third of customers who bought one stopped using it within six months. Activity trackers fared even worse: half of them are collecting dust. 'For comparison, you wouldn't find people from the early days of the smartphone saying that they'd abandoned their BlackBerry, Treo or Windows Mobile or Symbian phone. They were the early adopters, and they found utility in having email and (sometimes) web pages on the move. The idea of giving them up just wouldn't occur to them. ... So far, there aren't clear signs of quite what it is that smartwatches and fitness trackers are replacing, in the way that [early] music players did. Useful new technology has to replace or simplify some function, ideally; otherwise it has the challenge of persuading us that we need this entirely new thing. Smartphones are simpler ways to collect your email – and also make phone calls and surf the web (and so on). Fitness trackers... let you track your fitness. But given that 41% of people run with their smartphones, you might get by with a movement tracking app instead. The trouble with devices that claim to track your steps is they're so easily hoaxed by waving your arms around.'"

26 of 180 comments (clear)

  1. Gimmicks gonna gimmick. by VortexCortex · · Score: 4, Insightful

    Same as my experience with Wii owners, or other fads, like slap bracelets.

    1. Re:Gimmicks gonna gimmick. by sh00z · · Score: 3, Interesting

      Maybe they learned what they wanted to learn, and didn't "need" (in the first-world sense) the device any longer. I put a power meter on my bicycle. After about a year of riding and reading it, I could estimate from my perceived exertion just about what my power output was, so I removed the device.

    2. Re:Gimmicks gonna gimmick. by Charliemopps · · Score: 3, Interesting

      My kid still plays the Wii every weekend and it's actually one of the activities they do in his school for gym when it's raining out. My sister-in-law who's in a nursing home uses one as part of her physical therapy. Fad it is not.

    3. Re:Gimmicks gonna gimmick. by Thruen · · Score: 3, Informative

      http://www.forbes.com/sites/er...

      Sorry. I kind of wish it was just a trend too, but the fact is, the Wii is still very popular with a lot of people. It seems like a joke to a lot of more "hardcore" gamers, but it's still dominant in a market that was largely ignored before: casuals. I don't play Wii much anymore, especially since I picked up a PS4, but when I do it's because my girlfriend still enjoys it more than any other platform we've tried, and we try every game we can to see if she's interested.

      Is it the future of console gaming? No. But for a lot of people it's all they'll ever need for a price they can easily afford.

  2. Wearable device feasibility by FunkyLich · · Score: 4, Interesting

    Wearable devices will not be massively popular unless they will be as simple to use as headphones. Plug and it works and you don't need to think anymore about them.
    There are many people I know who dislike bluetooth headphones just because after a while they get tired from sychronising them with the device, finding the proper frequency, there is noise and interference and whatever have you. Or they need something for a special purpose, such as to cheat at an exam hearing through a tiny invisible earplug deep in your ear what someone else at the next room is reading. But for normal people and normal life, either wearable devices will be as simple as switching on the TV, either the producers should really think targeting not "all the people there is" but selected target groups and usage specific audiences.

    1. Re:Wearable device feasibility by sribe · · Score: 2

      Well, there's that. And they also have to provide some functionality that users actually want. Before the iPhone, I could imagine wanting a pocket-sized device with a decent address book synced to my computer, and full web access, and nice apps. (Note, I am certainly not claiming that I anticipated the actual design, just that I could imagine wanting those particular functions in my pocket.) I cannot imagine anything that I really want a smart watch to do.

    2. Re:Wearable device feasibility by gigne · · Score: 2

      Agreed. Simple wins. I have really thought that my Pebble would get forgotton as time went on, but I find it so easy and so convenient that I really miss it. The Pebble (unlike the gear) is simple, sleek and performs one function well. You barely even have to charge the thing.
      In a world where a clock on the wall is increasingly rare, having the time on your wrist is massively useful. Not everyone wants to drag a smartphone out just to tell the time.

      --
      Signature v3.0, now with 42% less memory usage.
    3. Re:Wearable device feasibility by sidnelson13 · · Score: 2

      Except that, for Glass, it makes all the sense having a Camera. Being able to capture what you see (be it for fun, security, or even mischievous purposes) makes a whole lot of difference.

    4. Re:Wearable device feasibility by BasilBrush · · Score: 5, Insightful

      The kind of person that thinks wearing some electronic spectacles is equivalent to being Copernicus is indeed a Glasshole.

  3. Yea, but... by fullback · · Score: 2

    wearable devices are a hit compared to the rate of married couples who stay together. Does that mean marriage is a fad?

    1. Re:Yea, but... by CastrTroy · · Score: 3, Funny

      Most people don't quit marriage altogether, they just move onto a new model.

      --

      Anthropic principle: We see the universe the way it is because if it were different we would not be here to see it.
  4. I can wear my phone just fine, in a pocket by captainpanic · · Score: 4, Insightful

    Pants have pockets. Phones fit in pockets. Problem solved. And I know that women tend to not use pockets - I cannot understand why - but they have purses and handbags that are specially designed to hold many things including a phone. Either way, the problem that a wearable smart gadget tries to solve is not a problem in the first place.

    Also, I don't have to track my fitness, because I am usually there myself to observe my fitness with my own eyes.

    1. Re:I can wear my phone just fine, in a pocket by Thanshin · · Score: 2

      Suit pants don't have the right shape if you stuff things like a phone in the pockets. The interior of the suit jacket is already occupied by the wallet.

      I would like to have a way to carry my phone when I'm wearing a suit, better than attached to the belt. A "watch" might be the solution but the existing solutions are not good enough to replace a smartphone.

  5. Annoying cable wrangling by sjbe · · Score: 3, Interesting

    Wearable devices will not be massively popular unless they will be as simple to use as headphones.

    Maybe you are different but I don't carry headphones either and frankly I think headphones are a huge PITA. Headphones require all kinds of annoying cable wrangling or if wireless all kinds of unreliable setups that you are constantly dicking around with. Useful? Yes. Simple? Not so much.

    I carry precisely 3 items 99% of the time - phone, wallet and keys - and I'd do away with any of them if I had a reasonable way to do so. I don't mind carrying a fitness tracker if I'm actually doing exercise but otherwise the phone should serve that purpose. I don't want to wear a special purpose device unless I'm doing something rather specific. I don't wear a watch except on rare occasions because they serve little purpose these days (clocks are everywhere) and are annoying to wear if you don't have to.

    1. Re:Annoying cable wrangling by Savage-Rabbit · · Score: 3, Informative

      Wearable devices will not be massively popular unless they will be as simple to use as headphones.

      Maybe you are different but I don't carry headphones either and frankly I think headphones are a huge PITA. Headphones require all kinds of annoying cable wrangling or if wireless all kinds of unreliable setups that you are constantly dicking around with. Useful? Yes. Simple? Not so much.

      I carry precisely 3 items 99% of the time - phone, wallet and keys - and I'd do away with any of them if I had a reasonable way to do so. I don't mind carrying a fitness tracker if I'm actually doing exercise but otherwise the phone should serve that purpose. I don't want to wear a special purpose device unless I'm doing something rather specific. I don't wear a watch except on rare occasions because they serve little purpose these days (clocks are everywhere) and are annoying to wear if you don't have to.

      Generally I agree with you and I can see your point with corded headphones but cordless (Bluetooth) ones work fine for me. I used to go through a ton of corded headphones. Usually they'd wear out due to metal fatigue just above the plug to save money. For years I used to shorten the chord and solder it back to the plug like a true penny pinching geek. Then I finally gave up and spent an obscene amount of money on a set of Sennheiser MM 550-X Bluetooth headphones. So far they have, well .... just worked. I also have a couple of sets of Sennheiser MM200 earplugs phones, also Bluetooth. Same story here, they just work. The first set finally wore out after three years of daily use so I bought a second one on sale since this model is out of production now. The only complaint I have so far is that the audio quality suffers a bit because of the Bluetooth link but not so much that I'd forgo the comfort of being wireless.

      Speaking of special purpose devices, what I'd really like for safety reasons is a __proper__ HUD for my car. There are after market ones but most of the suck, a HUD should be standard equipment in every car.

      --
      Only to idiots, are orders laws.
      -- Henning von Tresckow
  6. Women's clothing by sjbe · · Score: 3, Insightful

    And I know that women tend to not use pockets - I cannot understand why

    Because a lot of women's clothing tends not to have pockets. Can't use it if you can't buy it. Furthermore there are aesthetic reasons why they tend not to use pockets. Women have a different set of social pressures for appearance than men do.

    1. Re:Women's clothing by sjbe · · Score: 2

      The aesthetic reasons are stupid.

      I'm just guessing here that you don't date a lot. Aesthetics matter whether we like it or not. Looking nice sometimes doesn't involved practicality for better or worse. I'm not exactly the most fashion forward guy myself but I understand that sometimes how I look is important. People care about how others look and no that isn't always stupid. It's only stupid when one makes harmful decisions based on aesthetics when the important information is not aesthetic. Dressing nicely isn't just for your benefit. If you come to work looking sloppy and like someone who doesn't care then that says something about you to others. If you are trying to attract a romantic partner, how you look tends to matter. You think all the shaving and bathing and other primping both men and women (especially women) do is purely for practical reasons?

    2. Re:Women's clothing by bws111 · · Score: 2

      Sorry, but you seem to be the one with no idea how society works. Suppose you work in an office, and there is a girl there, always dressed nicely, who you would like to date. You ask her out, and she says yes. You make reservations at a nice restaurant. Are you going to dress nicely for your date, or are you going to wear an old tee shirt and worn out jeans? Gasp! You have just caved in to societal pressure!

      Womens clothes don't have pockets because most people do not consider it attractive for a woman to have bulges of keys, phone, wallet, etc in their clothes, and most women want to appear attractive. Any woman can, of course, have pockets but nobody is required to find that attractive. Therefore, some woman deciding 'I care more about having pockets than appearing attractive' is not magically going to make the rest of society find it attractive.

    3. Re:Women's clothing by sandytaru · · Score: 3, Informative

      Actually, I'm a married woman wearing a pair of pants that have no pockets right now, and I'm annoyed because I thought they did when I bought them. (They even have fake silky hanging things on the inside - I usually feel around on the inside of pants before I buy them to see if the pockets are fake or real, and the presence of lining material behind them usually indicates they're real but sewn shut for display purposes. Nope! Not this pair. The material is a single layer thick. I don't know why they even bothered. I couldn't even take them back because I took them straight to get shortened after I bought them. Thankfully, the other pairs I bought that day did have real pockets.)

      In this particular case, the "aesthetic" appearance of pants that have pocket outlines but not pockets is dumb. Plain and simple. Either have real pockets, or don't even try to pretend and have the front panel of the pants be smooth.

      --
      Occasionally living proof of the Ballmer peak.
  7. Maybe the real problem with wearable devices is by korbulon · · Score: 2

    They're wearing them in the wrong place.

  8. Re:Don't wear a watch either. by jittles · · Score: 2

    In other news I stopped wearing a watch back in the eighties when my beeper stated telling the time. My iPhone 5s has a motion sensor so no need to wear anything for use with FitBit and fits nicely in my pocket. Plus I use an iPhone wallet case so often I don't even carry a purse when shopping. Last time I want is even more crap to carry.

    I love a good watch. They are stylish and much more convenient to use rather than having to reach into my pocket to check the time. This is especially true when I am trying to be discreet during a meeting, date, or while listening to a coworker's inane babbling. There are times when I cannot wear a watch, though, and I am happy that I have my phone as a fallback.

  9. Re:Space constraints by meta-monkey · · Score: 2

    Yeah, that's the thing. I could see wearing a fitness tracker...when I'm exercising. But not all day. It's just going to tell me that I sit at a desk.

    Also, I do wear a watch, partly to tell time, but also as jewelry. It's the only jewelry a guy can really wear. I have a moderately expensive Ebel. It looks great, I get compliments on it, and I like looking at it and all shiny and everything. If I were to wear a smartwatch, it would have to look about as good as my Ebel, and I don't see that happening.

    Glasses, on the other hand...I wear glasses, and as soon as a production, quality Google Glass-type product is available, I'll snatch one of those up. Motherfuckin cyborg, yo.

    --
    We don't have a state-run media we have a media-run state.
  10. Re:The second coming of tech-crash by nucrash · · Score: 4, Insightful

    The iWatch will be the precedent to decide if Apple is Apple without Steve Jobs. There are many factors to what Steve did which made their products something to be a part of a person's environment. Wearables have to provide a service that people really want. While the submitter and the article mentions about how 50% of the wearable market is sitting on the shelf, people should take note of every other market before Apple entered it.

    Anyone remember the Tablet PC in 2003? That thing was a giant pile of steaming crap that people bought into, but barely used.

    Smartphones were alright, but passable. I didn't see much of the advantage and waited until the technology matured. Microsoft nearly killed it, Blackberry saved it, and Apple allowed it to flourish.

    Anyone remember the first MP3 players? I had one. They were terrible. I didn't see the point of having a 64MB device that was a nightmare to use. Apple introduced the iPod and everyone else followed suit.

    People can trash wearable tech all they want, but I am not going to write it off until Apple fails at it. This will prove that the magic of Apple is truly gone, or ... there really is no point to wearable technology.

    From what I see of the leaks though, Apple is doing what they do best so far. They are making the technology simple, small, unobtrusive to one's lifestyle. My iPhone to me is the same way. I don't have the device latched to me in such a way that it feels like an anchor. It's either there or not, but if it's around, I want to use it. Some of the wearable tech that I have seen so far appears to be large, clunky, has a terrible battery life and while might have a lot of functionality, requires too much effort to get anything useful out of.

    --
    Place something witty here
  11. I avoided bluetooth for years... by thevirtualcat · · Score: 4, Insightful

    I avoided bluetooth for years becuase it was unreliable and awkward. The headsets were expensive and uncomfortable. Some didn't work in that they required pairing every time you turned it on. (Both the phone and the device completely forgot about each other.) Buying a corded headset was far cheaper, had far better quality, and was far more comfortable.

    But times change, as do needs. Most bluetooth devices now have just enough non-volatile memory to remember what they were last paired with and most bluetooth hosts will quite happily keep a list of every device it's ever pair with. Other than the initial setup (which can still be awkward and annoying) it's quite simple to use now. Hold the button for a few seconds until the light blinks and/or the sound chimes. Now I have a whole host of bluetooth devices. A headset, a car, a smart watch, a pair of headphones and a keyboard.

    Wearables are very much in that early adoption phase. Everyone who owns and actively uses one knows this, I should think.

    "Why would I want to read a text message from my watch? I've got a perfectly good phone in my pocket."
    "Why would I want to check my email from my phone? I've got a perfectly good laptop in my briefcase."
    "Why would I want a laptop? I've got a perfectly good computer back at the office/at home."

  12. Well, yes. by Veranix · · Score: 5, Funny

    The trouble with devices that claim to track your steps is they're so easily hoaxed by waving your arms around.

    No kidding. My girlfriend is Italian. Every time she has a conversation, her FitBit records her running a marathon.

  13. Re:The second coming of tech-crash by jellomizer · · Score: 2

    If we are in a tech bubble, I don't see it as bad as it was in the 1990's.
    Today's bubble is focused mostly on Consumer Technology, the 1990's bubble was on Business and Consumer Technology.

    For one: Todays tech workers are no treated like Gods like the 1990's. The idea of paying 6 figure salaries for someone to use front page to make a static website. And bringing the Techies to the C table. We have been knocked down a few pegs. As best we are considered Professional Services, at worst we are considered a barely necessary expense.

    Second: We are sticking to more traditional business models. Unlike lets sell all of our products at a loss, and we will make it up by doing it in volume. Free services are backed up with Advertisements, which now are very targeted (Google). Other services are either charged via a Monthly Fee subscription (Netflix), or you have to buy individual content (Apple). The 1990's were give it away for free and some investor will give us a boat load of money.

    Third: Consumer Tech has consolidated to a few companies (Google, Apple, Facebook) while if one these companies fail it doesn't bring down the whole economy. The other is more then willing to pickup where the other has left off. As well failure is based on a change in demand.

    Finally: No Y2K. Y2K was the biggest influence in the bubble. Comapanies and people all rushed to upgrade their systems to be first Y2K complaint. If they have to upgrade, they might as well add the newer networks and other technology as well. You don't have to get an iPad or a Smart Phone, sure a lot of people likes them, but for most places it isn't a key component to the infrastructure.

    --
    If something is so important that you feel the need to post it on the internet... It probably isn't that important.