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Adobe Creative Cloud Services Offline (Again?)

Posted by timothy on from the more-moving-parts-to-fail dept.

New submitter jvp (27996) writes "Adobe's authentication system for its Creative Cloud as well as its website services is down, and has been since Wednesday (14 May) afternoon. What this means: If you're a Creative Cloud subscriber, you can't log into your account via the desktop application. Online services such as the fonts are not available. Applications (eg: Photoshop, Premiere, etc) will continue to work. Softpedia has a nice article on it, but their time frames are off quite a bit." As of this writing, a message on the Adobe Creative Cloud page says "Creative Cloud is currently undergoing maintenance. Please check back later. Thank you for your patience." Even though I've come to like some remote-hosted software, like gmail, I don't think I'd want tools for manipulating local media tied even loosely to the uptime of a remote computer (or network connection).

10 of 164 comments (clear)

  1. NO Photoshop for you! by bazmail · · Score: 4, Insightful

    Wasn't avoiding the "single point of failure" a large part of the reason for cloud services being pushed in our faces in the first place?

    This is truly a spectacular failure on Adobe's part.

    1. Re:NO Photoshop for you! by jvp · · Score: 5, Informative

      Fortunately, as I pointed out: you can still the CC apps while this debacle is being un-FUBAR'd. That is unless it takes them up to 2 months to fix it, at which point the app will no longer be able to authenticate and validate your subscription. THEN it's "NO Photoshop for you!"

      If it takes them that long to fix this, then they are truly, completely, and absolutely incompetent...

      --
      Jason Van Patten
    2. Re:NO Photoshop for you! by rduncan10 · · Score: 5, Informative

      Not all CC apps will work. If you have, for example, used CC fonts in an InDesign document, you won't be able view them properly or publish the document if you can't sign into CC.

  2. The best part... by MachineShedFred · · Score: 5, Informative

    The best part is that this is happening on the eve of Adobe canceling sales of perpetual licensing to Adobe Creative Suite products. If you are a volume license customer, you will no longer be able to buy ANYTHING BUT Creative Cloud as of June 1; and you get to pay Adobe every month whether they update anything or not as expense rather than capital purchase.

    Hooray for not having competition?

    --
    Slashdot still doesnâ(TM)t support Unicode after it was added to the HTML standard in 1997.
    1. Re:The best part... by realmolo · · Score: 4, Insightful

      The thing is, if you are heavily tied to Adobe products, paying $50/month to ALWAYS have the latest version is actually a good deal, from a usability perspective. Adobe likes to change/abandon file formats with every upgrade, and that causes issues. If you always have the newest version, you don't have to worry about that.

      You're right, though: Adobe has no competition. But that isn't Adobe's fault. For all the screwy-ness of Adobe's software, they are STILL better than any of the alternatives, and basically always have been. They "won" their market legitimately.

  3. Re:Cloud Services are the FUTURE! by ColdWetDog · · Score: 5, Insightful

    For all of you who take your cue from the Adobe marketing team, the moniker "Creative Cloud" is really a misnomer. Yes, the applications have to hit the authentication servers - every 90 days or so. The applications are run locally. The only thing that is 'cloudlike' is Adobe's 'Behance' service which is a store, a Dropbox wannabe and a typeface collection.

    It's a dick move and one that benefits Adobe rather than Adobe's customers (amazing ...), but it's Not The End Of The World.

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    Faster! Faster! Faster would be better!
  4. Re:Worst Case Scenario = War by tbuddy · · Score: 4, Funny

    That's the kind of thing that keeps me up at night. In the event of a catastrophic event that could upset the lives of millions where will my InDesign layouts. When I rise from my bunker I'm going to still have trusty CS6 and those Creative Cloud subscribers are going to starve.

  5. library e-books fail to work while adobe is down by iamscottevil · · Score: 5, Informative

    I tried to download some e-books from my library website, adobe digital editions is dead while this the authentication system is down, so can't get any e-books. And it's been more than a day without any explanation. Another disappointment courtesy DRM.

  6. WoW! by jeff13 · · Score: 4, Funny

    Damn you Blizzard! I pay a subscription, you're down again and... oh wait. nm

  7. This is why CS 6 will hang around forever by sandbagger · · Score: 4, Interesting

    Creative Suite 6 will become Adobe's XP. Solid enough that no-one ever really needs to upgrade and expose themselves to cloud evaporations.

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    ---- The above post was generated by the Turing Institute. Maybe.