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Adobe Creative Cloud Services Offline (Again?)
New submitter jvp (27996) writes "Adobe's authentication system for its Creative Cloud as well as its website services is down, and has been since Wednesday (14 May) afternoon. What this means: If you're a Creative Cloud subscriber, you can't log into your account via the desktop application. Online services such as the fonts are not available. Applications (eg: Photoshop, Premiere, etc) will continue to work. Softpedia has a nice article on it, but their time frames are off quite a bit." As of this writing, a message on the Adobe Creative Cloud page says "Creative Cloud is currently undergoing maintenance. Please check back later. Thank you for your patience." Even though I've come to like some remote-hosted software, like gmail, I don't think I'd want tools for manipulating local media tied even loosely to the uptime of a remote computer (or network connection).
Wasn't avoiding the "single point of failure" a large part of the reason for cloud services being pushed in our faces in the first place?
This is truly a spectacular failure on Adobe's part.
The best part is that this is happening on the eve of Adobe canceling sales of perpetual licensing to Adobe Creative Suite products. If you are a volume license customer, you will no longer be able to buy ANYTHING BUT Creative Cloud as of June 1; and you get to pay Adobe every month whether they update anything or not as expense rather than capital purchase.
Hooray for not having competition?
Slashdot still doesnâ(TM)t support Unicode after it was added to the HTML standard in 1997.
Most people will never learn.
What a joke. Some company will come along and replace them as leader in the Graphic Design software market mark my words. It happened to the makers of Quark Xpress and it will happen to Adobe with their shitty attitude and overpriced software.
teh lulz!
Scruting the inscrutable for over 50 years.
(Of course, Adobe Create Cloud may still suck and make you dependent on complex local and remote software, but cloud services in general have been a big win, at least for me.)
Hype/
Why isn't everyone migrating to the cloud? Cloud apps are fantastic! They enable collaboration! Everything's great! Join the Cloud or be a dinosaur!" /hype
.
Steam is about the only cloud service that is reasonably adequate, and that's because if a game isn't available, it's not that big a deal.
But for work-critical software? If you are "in the cloud" you're gambling with your livelihood.
-Styopa
Creative Cloud is currently undergoing maintenance. Please check back later. Thank you for your patience.
"Creative Moneytrain is, as are all your documents and immediately concerning projects, dead in the water for what you may as well assume is indefinitely. Check back now, or later, or whenever and it might be randomly back up. Thank you for patiently accepting the fact that we as a corporation to which you have gladly provided 4.4 billion dollars in revenue do not now, nor have we ever cared about what it is that concerns you regarding our products or services. please piddle around angrily in Gimp until your overwhelming frustration and lack of attention span sends you galloping back to our cold teat."
Good people go to bed earlier.
Is it me or is Adobe really taking a dump in terms of product and reliability?
Harrison's Postulate - "For every action there is an equal and opposite criticism"
What happens when the intercontinental Internet goes down because of War or other cataclysmic event?
The history of both the Earth and mankind says these events will happen.
At that point, how do companies and countries continue functioning "when the cable gets cut?"
I tried to download some e-books from my library website, adobe digital editions is dead while this the authentication system is down, so can't read any e-books. Another disappointment courtesy DRM.
I tried to download some e-books from my library website, adobe digital editions is dead while this the authentication system is down, so can't get any e-books. And it's been more than a day without any explanation. Another disappointment courtesy DRM.
https://status.creativecloud.c... authentication is still down
Damn you Blizzard! I pay a subscription, you're down again and... oh wait. nm
No, and your post clearly demonstrates that you don't understand how either one work.
Persistent Volume manager for Kubernetes - https://github.com/dwimsey/openshift-pvmanager
You shouldn't need a cloud to be creative. I don't want to buy a subcscription, I want to own the software so I can upgrade when I want, not when Adobe pushes an update.
I work as a graphic and web designer, and I live in Photoshop and Illustrator. We don't utilize Typekit, or the cloud storage, so it didn't really affect us here at the office.
As long as I can still do my job, I'm fine. I'm not a HUGE fan of CC's monthly sub, but the cost/benefit ratio can be insanely beneficial if you HAVE the money for the monthly fee. Now, for my freelance work? Forget it. I'm still using CS2 at home, and don't see it changing right now unless I come into a huge chunk of change.
"Better to be vulgar than non-existent" -Bev Henson
Photoshop 5?
AE 3?
nothin like workin hardware and serial numbers to meet deadlines
"Let the Sun Shine in." - Age of Aquarius/Hey The Sunshine
Creative Suite 6 will become Adobe's XP. Solid enough that no-one ever really needs to upgrade and expose themselves to cloud evaporations.
---- The above post was generated by the Turing Institute. Maybe.
Wonderful comment in the Softpedia comments, linking to this:
http://www.theregister.co.uk/2...
Oops.
Ever worked with commercial support?
While I know that negative experiences stick longer in memory, the best commercial support experience that I had was when the vendor just was slightly sluggish (as in taking months even acknowledging a bug report. Considering that the bug reporter was a really big customer.). Other cases where more like active sabotage (e.g. telling us that our replacement hardware will be delivered the day after tomorrow, surprise, surprise, one day before delivery the order disappeared from their tracking system). In other cases getting correct firmware updates worked only by knowing personally people at the vendor, while the official "premium" support claimed that the servers in our data centre cannot be there, because this model is not being yet delivered to customers.
So don't talk about "commercial" support, it's usually not worth the bother.
I've been slowly migrating to OnOne Perfect Suite (although there are some things in Photoshop that I actually still need and use). It's tough, though, when you've spent the last 15-16 years training your hands to fly through Photoshop to learn new tricks... tough on us old dogs, you know.
If this were easy, they wouldn't need us to do it!
We need to change the image of "the cloud". Here's the new meme:
The cloud is a cold, dark place. Danger and evil lurk in the cloud, waiting for a chance to strike. You won't see it until it's too late.
The cloud offers temptation. Surrendering to that temptation has a high price. Someday soon you will pay.
Know the cloud. Fear the cloud. Watch your back.
It sure looks like the so called "Creative Cloud" got bumped to the Internet's slow lane!
Either that, or it's trying to impersonate Valve's servers for TF2.
- Zav - Imagine a Beowulf cluster of insensitive clods...
I support a bunch of creative types on Macs mostly for a living, as a sys-admin, IT-know it and do-it-all. This shits been going down several times a week for the past couple of months. Usually no more than fifteen minutes to an hour at a time, but it's really easy to miss most of the time. Unless you're actively setting up new systems or inviting new users to teams your shit just keeps working and you don't notice. To say the least it's made me look like a fool more than once.
Can't login? Well do the little password reset thing. What? It says your user and password aren't right? Let me verify I've got you setup right.
Uhmm, I can't login either. I'm sure it's the right password.
Hey, can you login over there?
-- I don't like being made to look like a fool. The fact these bozo's have been doing it a couple of times a week recently is annoying.
What's even worse is I'm a Linux guy. I prefer using the Gimp and other FOSS stuff over what I'm supporting anyways.
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When will the bean counters realize that the money saved up front on administrative overhead is lost during the first downtime? There are benefits to having the technical staff on your side of the router and binaries that don't have needless "did your mom say it's ok" dependencies.
is quite obviously to increase software companies' control over users
No, it only increases Adobe's control over their own software.
The "users" referred to are by implication users of Adobe's software, i.e. the people who chose to and are still using it. Adobe wish to control who uses it and how they use it.
Of course. Do you somehow believe that companies should not be able to determine their own business-model?
You're putting words in my mouth, as I didn't say anywhere that they shouldn't.
The fact that Adobe once offered an unlimited license to their software was their choice at the time. It didn't entitle you to anything regarding their future business.
Again, you're putting words in my mouth- I didn't claim that it did. But the assumptions you made and read into my comment just because I criticised Adobe, and the way you responded to them say a lot.
What I did do is something that I- and anyone else- is something I'm perfectly entitled to. I criticised Adobe and their business model. Time and time again, when a company, product or service is criticised on Slashdot, someone else answers with a would-be riposte essentially boiling down to "you don't have to buy it, so you have no right to criticise it".
Time and time again I've pointed out that it doesn't work like that. Adobe and friends have the freedom to run their business how they like (within reason). Others have the freedom to criticise their behaviour or anything they don't like about it, even if they're not being forced at gunpoint to use it.
I bet you've never criticised a car model (because you don't *have* to buy it), a company's uncompetitive prices (because you don't *have* to buy there) or the way a business in general is run (because... well, you get the picture). In fact, I bet you're never said a word against *anything* you had the choice to reject (including advising those who might be making the same choice). Right?
It's funny how so many of those who rush to defend the freedom of companies to run themselves how they like in a free market seem to forget that freedom cuts (or rather, should cut) both ways.
"Slashdot - News and Chat Sites Deviant". (Click "homepage" link above for details).
Good to know for me as a firefox user. One day there will perhaps be another downtime, and I won't be abled to watch DRMed movies.
Looks like it's back up and running. I can sign into the CC application as well as their various web properties.
Jason Van Patten
I like to mention this: http://arstechnica.com/civis/v...
Maybe it is the heat, but it hasn't been a good week for clouds. Fire took out my cloud when an XO circuit killed my hosted DNS and subsequently my hosted website and "cloud" email. Different fire somehow took out one of our supplier's SIP trunks leaving them without phones.
Oh well... still have two 9's for the past 12 months...
... if Adobe had started following the suite of App-Developers in the mobile arena ... requiring in-app purchases to use features ... ;)
Ultimately, customers are at fault - they shouldn't have renewed any services with Adobe that require the online connection ... but companies will keep on abusing customers as long as they keep buying their products ...
For a company of Adobe's size, technical resources and experience, and for their tremendous investment in the cloud, I was quite surprised that they didn't have any failover capability with their Web services, and that it took as long as it did to analyze and correct the problem, er, "maintenance issue". During this time, I wasn't able to download my monthly eBooks from Entitle, as their catalog of titles are all protected with Adobe's DRM and their eBook Reader applications connect directly to Adobe for authentication.
Granted, not being able to access some recreational reading material was no great loss or inconvenience, but for those whose independent businesses and livelihoods depend on a robust, well maintained and well managed and set of high availability of Web services, it must have been excruciating. But this also makes me wonder that for other online vendors that are so dependent on Web Services, how well are contracted service levels and availabilities thought out by both businesses, how would Adobe price out these services, and do they have any type of services protection or insurance for loss of business and to reimburse other vendors?
You sound like a standard-issue Apple user. Not the technical types, or people who happen to use Apple, but the kind who makes sure their phone case has a hole in it so the logo shows.
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