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Apple's Revenge: iMessage Might Eat Your Texts If You Switch To Android

redletterdave (2493036) writes "When my best friend upgraded from an iPhone 4S to a Galaxy S4, I texted her hello. Unfortunately, she didn't get that text, nor any of the five I sent in the following three days. My iPhone didn't realize she was now an Android user and sent all my texts via iMessage. It wasn't until she called me about going to brunch that I realized she wasn't getting my text messages. What I thought was just a minor bug is actually a much larger problem. One that, apparently, Apple has no idea how to fix. Apple said the company is aware of the situation, but it's not sure how to solve it. One Apple support person said: 'This is a problem a lot of people are facing. The engineering team is working on it but is apparently clueless as to how to fix it. There are no reliable solutions right now — for some people the standard fixes work immediately; many others are in my boat.'"

38 of 415 comments (clear)

  1. Fix according to Apple is by Anonymous Coward · · Score: 5, Funny

    to return back to the flock to receive your iMessages again.

    1. Re:Fix according to Apple is by jrmcferren · · Score: 5, Informative

      Nope, Turn off iMessage on the iDevice before wiping or tossing. Been there, done that.

      --
      sudo mod me up
    2. Re:Fix according to Apple is by Tough+Love · · Score: 4, Funny

      "Nice little Samsung phone you have there, kid. Shame if your messages to iPhones all get lost."

      --
      When all you have is a hammer, every problem starts to look like a thumb.
    3. Re:Fix according to Apple is by SJHillman · · Score: 4, Insightful

      What if you're tossing it because it completely crapped out on you and, thus, you can't change anything?

    4. Re:Fix according to Apple is by jeffmflanagan · · Score: 4, Funny

      Buy a new iPhone, initialize it to your account, turn off iMessage, and sell the iPhone. Simple! (but insane)

    5. Re:Fix according to Apple is by pslytely+psycho · · Score: 5, Funny

      "Nice little Samsung phone you have there, kid. Shame if your messages to iPhones all get lost."

      Why do I hear this in the voice of Joe Pesci?

      --
      Donald Trump, on a crusade to make Nixon look respectable
    6. Re:Fix according to Apple is by BitZtream · · Score: 5, Informative

      Go to the website and do it there?

      Samsung has a nice right up on how to resolve the problem using any number of methods:

      http://www.samsung.com/us/supp...

      Have you people not heard of Google?

      --
      Persistent Volume manager for Kubernetes - https://github.com/dwimsey/openshift-pvmanager
    7. Re:Fix according to Apple is by Culture20 · · Score: 5, Funny

      Sure, its write up on there websight.

    8. Re:Fix according to Apple is by AmiMoJo · · Score: 4, Insightful

      I wonder why Apple tech support don't just direct people to that site?

      --
      const int one = 65536; (Silvermoon, Texture.cs)
      SJW, n: "Someone I don't like, and by the way I'm a fuckwit" - AC
    9. Re:Fix according to Apple is by Anonymous Coward · · Score: 4, Interesting

      Apple tech support has plenty of similar pages on apple's own web page. The whole article is FUD, and it's FUD that I've seen at least 3 times before on slashdot.

    10. Re:Fix according to Apple is by xystren · · Score: 5, Funny

      Welcome to the Hotel Apple iPhone... You can check out any time you like, but you can never leave.

    11. Re:Fix according to Apple is by rtb61 · · Score: 3, Informative

      Yes here it is, http://support.apple.com/kb/TS..., basically deactivate iMessage (as long as you have a iphone) and of course a list of things that don't work. As well as of course contacting Apple Support which is free 'er' as long as "Most Apple products come with 90 days of complimentary phone support and a one-year limited warranty. We recommend that you check your coverage before contacting us." otherwise you have to pay for it sucka, mwah ha ha. So yeah, basically a big ole bag of dicks move by Apple. What should happen, the crap arse iMessage service should be able to recognised when the recipient has not has not received the message and notify the sender accordingly with the option of sending an SMS, not target the ex user with bill from Apple 'EX'-Customer Support.

      --
      Chaos - everything, everywhere, everywhen
    12. Re:Fix according to Apple is by jbolden · · Score: 4, Informative

      That's actually what does happen by default. If iMessage fails to send for any reason and there is an associated phone number an iPhone will use SMS.

    13. Re:Fix according to Apple is by Rob+Riggs · · Score: 3, Funny

      He's playing fast and lose with his words.

      --
      the growth in cynicism and rebellion has not been without cause
  2. Sender should go to android. by Anonymous Coward · · Score: 5, Insightful

    Clearly the fix is for the sending party to also switch to android.

  3. Auto switches by MidSpeck · · Score: 5, Insightful

    My experience is that if an iPhone is unable to send an iMessage (shows as blue), it automatically falls back to text message after 5 minutes (shows as green). After a few of these in a row, it defaults to text message until the iMessage connection can be re-established with the other endpoint. (Of course, this option can be turned off if you prefer to use only iMessages, at which point it's not going to be allowed it to fall back.)

    1. Re: Auto switches by Anonymous Coward · · Score: 3, Informative

      I can't show you any evidence either but my experience after being given a loan iPhone by my carrier in exchange for my galaxy s3 was that my iPhone owning friends could not message me and it did not fallback sms, this did not correct itself even after many days, by then I had no confidence that the issue would correct itself. Most of the suggested solutions around the net did nothing. The only way I could fix it was to borrow another IPhone, link iMessage to my phone number and then turn it off. It was not as trivial as you would like to think and less technical users would be stuffed.

    2. Re:Auto switches by radarskiy · · Score: 3, Insightful

      Apple acknowledges the problem... but what do they know about Apple products?

    3. Re:Auto switches by Anubis+IV · · Score: 5, Informative

      For 99% of cases, that's exactly what happens. Unfortunately, there seems to be a bug where in some cases that doesn't happen, and iMessage continues to try routing the SMS to the old iDevice, even though it's no longer valid. The bug was actually reported here back in February (making this story a dupe).

    4. Re:Auto switches by vux984 · · Score: 3, Informative

      Interesting that the "story" - such that it is - contains no links to substantiate such a huge issue

      http://lmgtfy.com/?q=sms+wont+...

      Single person has annoying but minor problem texting random social contact, assumes huge conspiracy and general incompetenceæ

      Yeah, its a well known and widespread problem. Sending and receiving after switching away from an iphone.

      Everyone I know who has an iphone and switched to an android has encountered it, along with related issues resulting from travelling with an iphone and disabling data temporarily, and so on. Sometimes the incantations apple prescribes to fix it work, sometimes the carrier has to do something to get it working again, and some just refuse to work no matter what they do.

    5. Re:Auto switches by abhi_beckert · · Score: 5, Interesting

      Apparently Apple knows less about their own products than I do as an Apple developer. You can't trust a random support employee to know how iMessage works, it's a complicated system.

      It's very simple. If you send an SMS to a number registered as being an iPhone, it will be encrypted for that phone and sent over the internet. If the phone does not decrypt the message and send an acknowledgment within a few minutes, it will be sent as an SMS instead. Repeated delivery failures (2 or 3?) will automatically disable iMessage.

      According to the article, the iMessage is sent and status immediately changes to "delivered". That means he has at least one device registered to receive iMessages at that phone number and it is turned on and received the message. His claim to have logged out of iMessage on all his devices is bullshit. He forgot one.

    6. Re:Auto switches by Thagg · · Score: 5, Informative

      Just not true, or at least it wasn't a few months ago. My daughter switched to Android and I couldn't text her until she finally remembered her Apple ID and we could log into their servers and disable her account. We used the Samsung page for guidance, and it worked just fine. But by itself, my phone kept silently failing to send her messages.

      --
      I love Mondays. On a Monday, anything is possible.
  4. iOS: Deactivating iMessage by Anonymous Coward · · Score: 3, Informative

    http://support.apple.com/kb/ts5185

    Seems one just needs to deactivate iMessage before getting rid of their device.

    1. Re:iOS: Deactivating iMessage by djdanlib · · Score: 3, Insightful

      It would be awesome if cell phone salespeople would be aware of that and help their customers who are switching platforms.

  5. FUD. Pure FUD by Anonymous Coward · · Score: 5, Informative

    Ok, this is stupid.

    I recently switched from iPhone, and had text messages still going to my iPad. A simple google search revealed pages like:
    https://discussions.apple.com/thread/5450235
    And many other such solutions.

    That requires having or borrowing an iphone or ipad (Basically, go to settings, iMessage, login with you apple id then tell it not to use iMessage for your phone number).

    According to:
    http://www.imore.com/text-issues-switching-iphone-android-heres-fix

    You can call 1-800-MY-APPLE and have them do it.

    1. Re:FUD. Pure FUD by gordo3000 · · Score: 4, Informative

      it's similar to the far more annoying issue in the google play store where you can't control you region and sometimes gets region locked to a region you are no longer in. So when I bought my phone and went abroad for a trip, the play store bound itself to that country and when I came back refused to unbind, even going as far to wipe the phone, wipe all address and credit card info in google wallet, and reconnect.

      Instead it took a week of back and forth with google help for them to just change a setting in the background that force bound my phone to the country I wanted. Of course, now that I have moved to a different country, I have another host of issues I'll have to go through this again.

      Both systems have idiotic limitations, for no good reason (and no, limiting which store I bind myself to based on copyright restrictions on a limited portion of the store is foolish, that should be at the app level with a quick IP address location check).

      Oddly, this is one of the best parts of the apple store. I can freely rebind myself to any store I want, regardless of my current IP. I just need a method of payment valid for that country and have no balance in my account.

  6. Apple Registered Devices by nazrhyn · · Score: 5, Informative

    Going to https://supportprofile.apple.c... and making sure my old phone was removed was what eventually fixed this for me. Just putting the SIM back in and turning off iMessage did not fix it.

    It was a while ago, so it's possible this might not be the exact right location; but, I do know that it was "removing registered devices" that I did. This seems right.

  7. IIRC by rabtech · · Score: 4, Informative

    IIRC this is actually an issue with the sending devices not being aware that the target contact no longer has iMessage enabled.

    It's trickier than it seems because iMessage will route to your Mac, iPad, and iPhone. It doesn't know if you just haven't signed in recently or if you're gone forever. If I read a message on my Mac, it is a successful delivery, even if I tossed my iPhone in a lake and swore off cell phones forever.

    Apple should add a portal to manage this on icloud.com so you can see all your devices and enable/disable them from iMessage. Then the iMessage servers should reply when a device certificate is used that is disabled or deleted, causing the sending device to update its records.

    Remember - Apple acts as a key exchange system but the actual private keys only exist on individual devices; the sending device re-encrypts the message for each recipient.

    --
    Natural != (nontoxic || beneficial)
    1. Re:IIRC by rjstanford · · Score: 4, Interesting

      It does that if and only if there are no other iMessage-enabled devices that can read it. One of the things that I enjoy about the feature is that I can use Messages on my laptop if I'm working, and my phone doesn't go bananas either reporting that it got texts or expecting me to deal with a sea of notifications - they're there in the history, but even if my phone is turned off or not on a network (happens a lot on planes that charge per-device for wifi) I can text to/from my laptop and nobody knows any different.

      Figuring out when someone's phone is gone "for good" is a remarkably easy social problem but a very difficult technical one. Making it even easier than it is today for someone to Apple when their phone is gone is the solution, not some terribly complicated heuristics. Of course, that still requires someone to do something, which they'll complain about - but such is life.

      --
      You're special forces then? That's great! I just love your olympics!
  8. Dupe by vivaoporto · · Score: 5, Informative

    Dupe from a couple of months ago: Apple's Messages Offers Free Texting With a Side of iPhone Lock-In Posted by timothy on Saturday March 01, 2014

    Time to copy all high moderated posts from the older article. Actually, there is no need: given that the purpose of posting this article is to bring the echo chamber rambling that this is why apple suck, simply posting "that's why I don't have an iPhone" is enough for +5 insightful.

  9. Re:"No reliable solution" by Ksevio · · Score: 4, Informative

    Text messages cost money on a lot of plans. Data is much cheaper.

  10. Re:"No reliable solution" by mlts · · Score: 3, Interesting

    What would be a better solution is Apple making it cross platform. This way, no matter what platform one is on, iMessages go through. This would establish iMessage as a standard, and that would be better for Apple on the long term, than only allowing their devices to use it.

  11. Re:"No reliable solution" by Noah+Haders · · Score: 4, Interesting

    i like that iMessage works across devices, including not just ipad but macs. macs can recieve imessages at any time, not just when an ichat window is open. so it's finally a viable messaging system that is baked into the OS. from my computer I can send messages to any iphone or any other mac. it's actually really powerful.

  12. Re:"No reliable solution" by Charliemopps · · Score: 5, Insightful

    Text Messages USED to cost money. Now, nobody actually uses TXT, as we no longer have dumb phones. We use Hangouts, Skype, Twitter, Facebook, GoogleVoice, email ....

    Txt was good when all you had was a feature phone.

    Congrats on living in a major metropolitan area. The other 99% of the world still has to pay for texts.

    I'll never get over peoples myopic view of the world.

  13. Re:"No reliable solution" by msauve · · Score: 4, Insightful

    If you're impressed by that, you should try IMAP email!

    --
    "National Security is the chief cause of national insecurity." - Celine's First Law
  14. Vendor lock-in by OneAhead · · Score: 4, Insightful

    Yup, Apple is still the undisputed king of vendor lock-in. More so than Microsoft and Google, I would say (though they're also doing their best).

  15. "Archives for Nerds", not "News"? by s.petry · · Score: 4, Informative

    This is not "new" and should not be a top story. Here is a forum post started June 13, 2013 regarding this same issue. That same article discusses pretty much everything I have seen here, and gives the same fixes. Vodafone has a video posted from August 8th 2013 for how to fix the most common causes of this problem which can be found here.

    Slashdot has had discussion on this same topic, and nope I am not going to google that for people too.

    --

    -The wise argue that there are few absolutes, the fool argues that there are no probabilities.

  16. Re:"No reliable solution" by Cederic · · Score: 3, Funny

    Pretty standard for a 14yo girl.