Slashdot Mirror


Apple's Revenge: iMessage Might Eat Your Texts If You Switch To Android

redletterdave (2493036) writes "When my best friend upgraded from an iPhone 4S to a Galaxy S4, I texted her hello. Unfortunately, she didn't get that text, nor any of the five I sent in the following three days. My iPhone didn't realize she was now an Android user and sent all my texts via iMessage. It wasn't until she called me about going to brunch that I realized she wasn't getting my text messages. What I thought was just a minor bug is actually a much larger problem. One that, apparently, Apple has no idea how to fix. Apple said the company is aware of the situation, but it's not sure how to solve it. One Apple support person said: 'This is a problem a lot of people are facing. The engineering team is working on it but is apparently clueless as to how to fix it. There are no reliable solutions right now — for some people the standard fixes work immediately; many others are in my boat.'"

63 of 415 comments (clear)

  1. Fix according to Apple is by Anonymous Coward · · Score: 5, Funny

    to return back to the flock to receive your iMessages again.

    1. Re:Fix according to Apple is by jrmcferren · · Score: 5, Informative

      Nope, Turn off iMessage on the iDevice before wiping or tossing. Been there, done that.

      --
      sudo mod me up
    2. Re:Fix according to Apple is by Tough+Love · · Score: 4, Funny

      "Nice little Samsung phone you have there, kid. Shame if your messages to iPhones all get lost."

      --
      When all you have is a hammer, every problem starts to look like a thumb.
    3. Re:Fix according to Apple is by SJHillman · · Score: 4, Insightful

      What if you're tossing it because it completely crapped out on you and, thus, you can't change anything?

    4. Re:Fix according to Apple is by jeffmflanagan · · Score: 4, Funny

      Buy a new iPhone, initialize it to your account, turn off iMessage, and sell the iPhone. Simple! (but insane)

    5. Re:Fix according to Apple is by pslytely+psycho · · Score: 5, Funny

      "Nice little Samsung phone you have there, kid. Shame if your messages to iPhones all get lost."

      Why do I hear this in the voice of Joe Pesci?

      --
      Donald Trump, on a crusade to make Nixon look respectable
    6. Re:Fix according to Apple is by BitZtream · · Score: 5, Informative

      Go to the website and do it there?

      Samsung has a nice right up on how to resolve the problem using any number of methods:

      http://www.samsung.com/us/supp...

      Have you people not heard of Google?

      --
      Persistent Volume manager for Kubernetes - https://github.com/dwimsey/openshift-pvmanager
    7. Re:Fix according to Apple is by Midnight+Thunder · · Score: 2

      Well, this isn't any different that a friend stopping using Google Talk.

      --
      Jumpstart the tartan drive.
    8. Re:Fix according to Apple is by joshuao3 · · Score: 2, Informative

      The email Verizon sends an Android upgrader includes a link labeled "Prepare and Activate". The page clearly explains how to deal with this. This ENTIRE ARTICLE is about somebody who didn't RTFM and got bit in the butt.

      http://www.verizonwireless.com/support/how_to_use/cpo_activation.html

      --
      Monitor bandwidth usage on IIS6 in real-time: http://www.waetech.com/services/iisbm/
    9. Re:Fix according to Apple is by Culture20 · · Score: 5, Funny

      Sure, its write up on there websight.

    10. Re:Fix according to Apple is by AmiMoJo · · Score: 4, Insightful

      I wonder why Apple tech support don't just direct people to that site?

      --
      const int one = 65536; (Silvermoon, Texture.cs)
      SJW, n: "Someone I don't like, and by the way I'm a fuckwit" - AC
    11. Re:Fix according to Apple is by Anonymous Coward · · Score: 4, Interesting

      Apple tech support has plenty of similar pages on apple's own web page. The whole article is FUD, and it's FUD that I've seen at least 3 times before on slashdot.

    12. Re:Fix according to Apple is by xystren · · Score: 5, Funny

      Welcome to the Hotel Apple iPhone... You can check out any time you like, but you can never leave.

    13. Re:Fix according to Apple is by michelcolman · · Score: 2

      Don't worry, for all in tents and porpoises it's close enough.

    14. Re:Fix according to Apple is by rtb61 · · Score: 3, Informative

      Yes here it is, http://support.apple.com/kb/TS..., basically deactivate iMessage (as long as you have a iphone) and of course a list of things that don't work. As well as of course contacting Apple Support which is free 'er' as long as "Most Apple products come with 90 days of complimentary phone support and a one-year limited warranty. We recommend that you check your coverage before contacting us." otherwise you have to pay for it sucka, mwah ha ha. So yeah, basically a big ole bag of dicks move by Apple. What should happen, the crap arse iMessage service should be able to recognised when the recipient has not has not received the message and notify the sender accordingly with the option of sending an SMS, not target the ex user with bill from Apple 'EX'-Customer Support.

      --
      Chaos - everything, everywhere, everywhen
    15. Re:Fix according to Apple is by jbolden · · Score: 4, Informative

      That's actually what does happen by default. If iMessage fails to send for any reason and there is an associated phone number an iPhone will use SMS.

    16. Re:Fix according to Apple is by perryizgr8 · · Score: 2

      "Nice fucking huge Samsung phone you have there, kid. Shame if your messages to iPhones all get lost."

      ftfy

      --
      Wealth is the gift that keeps on giving.
    17. Re:Fix according to Apple is by Rob+Riggs · · Score: 3, Funny

      He's playing fast and lose with his words.

      --
      the growth in cynicism and rebellion has not been without cause
  2. Sender should go to android. by Anonymous Coward · · Score: 5, Insightful

    Clearly the fix is for the sending party to also switch to android.

  3. Auto switches by MidSpeck · · Score: 5, Insightful

    My experience is that if an iPhone is unable to send an iMessage (shows as blue), it automatically falls back to text message after 5 minutes (shows as green). After a few of these in a row, it defaults to text message until the iMessage connection can be re-established with the other endpoint. (Of course, this option can be turned off if you prefer to use only iMessages, at which point it's not going to be allowed it to fall back.)

    1. Re: Auto switches by Anonymous Coward · · Score: 3, Informative

      I can't show you any evidence either but my experience after being given a loan iPhone by my carrier in exchange for my galaxy s3 was that my iPhone owning friends could not message me and it did not fallback sms, this did not correct itself even after many days, by then I had no confidence that the issue would correct itself. Most of the suggested solutions around the net did nothing. The only way I could fix it was to borrow another IPhone, link iMessage to my phone number and then turn it off. It was not as trivial as you would like to think and less technical users would be stuffed.

    2. Re:Auto switches by radarskiy · · Score: 3, Insightful

      Apple acknowledges the problem... but what do they know about Apple products?

    3. Re:Auto switches by Anubis+IV · · Score: 5, Informative

      For 99% of cases, that's exactly what happens. Unfortunately, there seems to be a bug where in some cases that doesn't happen, and iMessage continues to try routing the SMS to the old iDevice, even though it's no longer valid. The bug was actually reported here back in February (making this story a dupe).

    4. Re:Auto switches by vux984 · · Score: 3, Informative

      Interesting that the "story" - such that it is - contains no links to substantiate such a huge issue

      http://lmgtfy.com/?q=sms+wont+...

      Single person has annoying but minor problem texting random social contact, assumes huge conspiracy and general incompetenceæ

      Yeah, its a well known and widespread problem. Sending and receiving after switching away from an iphone.

      Everyone I know who has an iphone and switched to an android has encountered it, along with related issues resulting from travelling with an iphone and disabling data temporarily, and so on. Sometimes the incantations apple prescribes to fix it work, sometimes the carrier has to do something to get it working again, and some just refuse to work no matter what they do.

    5. Re:Auto switches by abhi_beckert · · Score: 5, Interesting

      Apparently Apple knows less about their own products than I do as an Apple developer. You can't trust a random support employee to know how iMessage works, it's a complicated system.

      It's very simple. If you send an SMS to a number registered as being an iPhone, it will be encrypted for that phone and sent over the internet. If the phone does not decrypt the message and send an acknowledgment within a few minutes, it will be sent as an SMS instead. Repeated delivery failures (2 or 3?) will automatically disable iMessage.

      According to the article, the iMessage is sent and status immediately changes to "delivered". That means he has at least one device registered to receive iMessages at that phone number and it is turned on and received the message. His claim to have logged out of iMessage on all his devices is bullshit. He forgot one.

    6. Re:Auto switches by Thagg · · Score: 5, Informative

      Just not true, or at least it wasn't a few months ago. My daughter switched to Android and I couldn't text her until she finally remembered her Apple ID and we could log into their servers and disable her account. We used the Samsung page for guidance, and it worked just fine. But by itself, my phone kept silently failing to send her messages.

      --
      I love Mondays. On a Monday, anything is possible.
    7. Re:Auto switches by anethema · · Score: 2

      What he is describing is an optional feature that you have to turn on on your iDevice. Not sure if it is even on by default.

      Check in your Settings>iMessage.

      --


      It's easier to fight for one's principles than to live up to them.
    8. Re:Auto switches by Anonymous Coward · · Score: 2, Interesting

      Apparently Apple knows less about their own products than I do as an Apple developer.

      Wrong. Your understanding of iMessage is incorrect, see below.

      If the phone does not decrypt the message and send an acknowledgment within a few minutes, it will be sent as an SMS instead.

      Incorrect. Fallback to SMS works in the case where the message fails to send not if it fails to receive which is why it will not fall back to SMS if the receiver's phone/ipad/laptop is simply switched off.

      According to the article, the iMessage is sent and status immediately changes to "delivered". That means he has at least one device registered to receive iMessages at that phone number and it is turned on and received the message.

      Incorrect again. It means that it has been delivered to the email account associated with the iMessage account.

      His claim to have logged out of iMessage on all his devices is bullshit. He forgot one.

      Incorrect yet again. Even if he turns of iMessage the receiver needs to have done the same thing or else his messages to her will be delivered to the email account associated with her iMessage account.

    9. Re:Auto switches by exomondo · · Score: 2

      If you have any other iDevices or OS X with "Messages", they _will_ be delivered.

      You don't need a device you just need an iMessage account and the messages will be delivered there. I send iMessages to friends with wifi ipads or ipods and even if they are switched off or not connected to the internet the message gets delivered and is then picked up from iMessage when they get access.

  4. iOS: Deactivating iMessage by Anonymous Coward · · Score: 3, Informative

    http://support.apple.com/kb/ts5185

    Seems one just needs to deactivate iMessage before getting rid of their device.

    1. Re:iOS: Deactivating iMessage by djdanlib · · Score: 3, Insightful

      It would be awesome if cell phone salespeople would be aware of that and help their customers who are switching platforms.

    2. Re:iOS: Deactivating iMessage by Opportunist · · Score: 2

      Help them switch AWAY FROM Apple?

      That's like expecting help from your priest when you tell him you're going to convert to Islam!

      --
      We used to have a Bill of Rights. Now, with the rights gone, all we have left is the bill.
  5. FUD. Pure FUD by Anonymous Coward · · Score: 5, Informative

    Ok, this is stupid.

    I recently switched from iPhone, and had text messages still going to my iPad. A simple google search revealed pages like:
    https://discussions.apple.com/thread/5450235
    And many other such solutions.

    That requires having or borrowing an iphone or ipad (Basically, go to settings, iMessage, login with you apple id then tell it not to use iMessage for your phone number).

    According to:
    http://www.imore.com/text-issues-switching-iphone-android-heres-fix

    You can call 1-800-MY-APPLE and have them do it.

    1. Re:FUD. Pure FUD by gordo3000 · · Score: 4, Informative

      it's similar to the far more annoying issue in the google play store where you can't control you region and sometimes gets region locked to a region you are no longer in. So when I bought my phone and went abroad for a trip, the play store bound itself to that country and when I came back refused to unbind, even going as far to wipe the phone, wipe all address and credit card info in google wallet, and reconnect.

      Instead it took a week of back and forth with google help for them to just change a setting in the background that force bound my phone to the country I wanted. Of course, now that I have moved to a different country, I have another host of issues I'll have to go through this again.

      Both systems have idiotic limitations, for no good reason (and no, limiting which store I bind myself to based on copyright restrictions on a limited portion of the store is foolish, that should be at the app level with a quick IP address location check).

      Oddly, this is one of the best parts of the apple store. I can freely rebind myself to any store I want, regardless of my current IP. I just need a method of payment valid for that country and have no balance in my account.

  6. Heard of an easy fix by Russ1642 · · Score: 2

    Not sure if this works but the easy fix seems to be that you change your Apple password. Then the iMessage app can't authenticate and dumps your messages back to SMS.

  7. Apple Registered Devices by nazrhyn · · Score: 5, Informative

    Going to https://supportprofile.apple.c... and making sure my old phone was removed was what eventually fixed this for me. Just putting the SIM back in and turning off iMessage did not fix it.

    It was a while ago, so it's possible this might not be the exact right location; but, I do know that it was "removing registered devices" that I did. This seems right.

  8. IIRC by rabtech · · Score: 4, Informative

    IIRC this is actually an issue with the sending devices not being aware that the target contact no longer has iMessage enabled.

    It's trickier than it seems because iMessage will route to your Mac, iPad, and iPhone. It doesn't know if you just haven't signed in recently or if you're gone forever. If I read a message on my Mac, it is a successful delivery, even if I tossed my iPhone in a lake and swore off cell phones forever.

    Apple should add a portal to manage this on icloud.com so you can see all your devices and enable/disable them from iMessage. Then the iMessage servers should reply when a device certificate is used that is disabled or deleted, causing the sending device to update its records.

    Remember - Apple acts as a key exchange system but the actual private keys only exist on individual devices; the sending device re-encrypts the message for each recipient.

    --
    Natural != (nontoxic || beneficial)
    1. Re:IIRC by rjstanford · · Score: 4, Interesting

      It does that if and only if there are no other iMessage-enabled devices that can read it. One of the things that I enjoy about the feature is that I can use Messages on my laptop if I'm working, and my phone doesn't go bananas either reporting that it got texts or expecting me to deal with a sea of notifications - they're there in the history, but even if my phone is turned off or not on a network (happens a lot on planes that charge per-device for wifi) I can text to/from my laptop and nobody knows any different.

      Figuring out when someone's phone is gone "for good" is a remarkably easy social problem but a very difficult technical one. Making it even easier than it is today for someone to Apple when their phone is gone is the solution, not some terribly complicated heuristics. Of course, that still requires someone to do something, which they'll complain about - but such is life.

      --
      You're special forces then? That's great! I just love your olympics!
    2. Re:IIRC by Charliemopps · · Score: 2

      This situation smells of BS. By default it routes to SMS when iMessage fails to send to a phone.

      Actually this sounds exactly like a typical Apple problem. There was a time that was not that long ago when you couldn't use anything apple with anything else. It was a totally closed ecosystem. That was completely intentional. They changed, a bit, to get back into the market... and have done well because of that. But they're still pretty much the most closed down, locked in ecosystem there is. I've always found it strange how open source people could support Apple at all. They're the most anti-choice software company out there.

    3. Re:IIRC by praxis · · Score: 2

      That would work if someone has a iPhone and switch to an Android phone without any other devices as a possible iMessage receiver.

      User S, the sender has an iPhone.
      User R, the receiver had an iPhone but now has an Android phone. He also has an iMac.

      S goes into his iMessage on his iPhone and wants to send R a message. The iMessage app goes out to Apple's servers with R's phone number and gets a reply back saying the iMessage path is preferred. The message goes out over iMessage and receipt is acknowledged (by the iMac). User S is annoyed because there is no UI to force SMS for iMessage-enabled phone numbers and posts a story.

      What user R should do is log into the web portal and remove his iPhone from his support profile if he no longer plans to use it. Then, when S wants to send a message to R's number, the iMessage service will respond "nope, use SMS, we don't recognize that number."

      Of course, one solution to this problem is better education of users by whoever upgrades them from iOS to Android.

  9. iMessage wasn't a technical fix by headbulb · · Score: 2

    iMessage was a fix to a price issue, a political issue, and a control issue.

    If cell phone companies weren't charging so much for something that should be free Apple would have had less incentive to come up with a solution that worked around them.

    We should have extended sms/mms to include encryption and for it to be free worldwide. Instead we get a bunch of solutions that don't work with one another.

    1. Re:iMessage wasn't a technical fix by Uberbah · · Score: 2

      Don't need unlimited data for text as it uses practically nothing. That's why charging for SMS has always been a ripoff; it's practically free for the cell phone companies to provide.

  10. Re:So this isn't revenge? by farble1670 · · Score: 2

    Here is how to fix it: tell your iPhone to send texts to your non iPhone friend via SMS. Bam, done. Delete the contact and re add it or ask Siri to do it for you or whatever, this isn't a big deal at all.

    so you think this is a reasonable user experience? first off knowing which of your contacts use imessage, and then contacting all them and tell them to screw with their phone settings?

    sheesh.

  11. Dupe by vivaoporto · · Score: 5, Informative

    Dupe from a couple of months ago: Apple's Messages Offers Free Texting With a Side of iPhone Lock-In Posted by timothy on Saturday March 01, 2014

    Time to copy all high moderated posts from the older article. Actually, there is no need: given that the purpose of posting this article is to bring the echo chamber rambling that this is why apple suck, simply posting "that's why I don't have an iPhone" is enough for +5 insightful.

    1. Re:Dupe by AmiMoJo · · Score: 2

      That's why I don't have an iPhone.

      Do I win?

      --
      const int one = 65536; (Silvermoon, Texture.cs)
      SJW, n: "Someone I don't like, and by the way I'm a fuckwit" - AC
  12. Re:"No reliable solution" by Ksevio · · Score: 4, Informative

    Text messages cost money on a lot of plans. Data is much cheaper.

  13. Re:"No reliable solution" by mlts · · Score: 3, Interesting

    What would be a better solution is Apple making it cross platform. This way, no matter what platform one is on, iMessages go through. This would establish iMessage as a standard, and that would be better for Apple on the long term, than only allowing their devices to use it.

  14. Re:"No reliable solution" by Noah+Haders · · Score: 4, Interesting

    i like that iMessage works across devices, including not just ipad but macs. macs can recieve imessages at any time, not just when an ichat window is open. so it's finally a viable messaging system that is baked into the OS. from my computer I can send messages to any iphone or any other mac. it's actually really powerful.

  15. Typical by StripedCow · · Score: 2

    First they lock you in, then they lock you out...

    --
    If Pandora's box is destined to be opened, *I* want to be the one to open it.
  16. Re:"No reliable solution" by BitZtream · · Score: 2

    Speed, reliability, features, cost?

    I no longer need to spend an extra $15/month so AT&T can rip me off for text messages.

    I no longer have to wonder if the SMS was actually delivered or if it went into a black hole and AT&T just didn't let me know.

    I don't have to wonder WHEN it gets delivered, I get notified in real time.

    The fact that I can send and receive messages from my Mac, my iPad, my iPhone and they show up the same on all devices regardless of which one is in front of me?

    Its not limited to 140 characters, so sending long messages don't get broken apart and sent in random order?

    Maps - Sending files via SMS? Not happening. MMS? Sure for certain types, which doesn't include whatever format Maps (on OSX or iOS) uses for data exchange.

    You ask these questions because you've never used iMessage.

    SMS and MMS suck, move on. Ideally, we'd all use XMPP but the designers thought extremely verbose XML was a brilliant idea so a 140 character text message consumes 4 or 5k of data, so its kind of shitty on underpowered devices.

    --
    Persistent Volume manager for Kubernetes - https://github.com/dwimsey/openshift-pvmanager
  17. Work around for temporary scenarios by Chewbacon · · Score: 2

    My wife broke her iPhone so she switched back to her old non-iPhone until we could afford a new one. I kept seeing similar issues where my iPhone would insist using iMessage for her number and would hang trying to send a text. Solution was to tap and hold on the message, after hitting send, and select send as text message. It would keep sending as a text for a while but I'd have to eventually "remind" it when it would forget.

    --
    Chewbacon
    The Bible is like Wikipedia: written by a bunch of people and verifiable by questionable sources.
  18. Re:"No reliable solution" by Charliemopps · · Score: 5, Insightful

    Text Messages USED to cost money. Now, nobody actually uses TXT, as we no longer have dumb phones. We use Hangouts, Skype, Twitter, Facebook, GoogleVoice, email ....

    Txt was good when all you had was a feature phone.

    Congrats on living in a major metropolitan area. The other 99% of the world still has to pay for texts.

    I'll never get over peoples myopic view of the world.

  19. Re:"No reliable solution" by AmiMoJo · · Score: 2

    I'm amazed Americans still pay for them. In most other countries any sort of contract comes with a few thousand free SMS per month. I pay about $15 for 5000 texts, 300 minutes and "unlimited" data. Includes 4G.

    --
    const int one = 65536; (Silvermoon, Texture.cs)
    SJW, n: "Someone I don't like, and by the way I'm a fuckwit" - AC
  20. Re:"No reliable solution" by msauve · · Score: 4, Insightful

    If you're impressed by that, you should try IMAP email!

    --
    "National Security is the chief cause of national insecurity." - Celine's First Law
  21. Vendor lock-in by OneAhead · · Score: 4, Insightful

    Yup, Apple is still the undisputed king of vendor lock-in. More so than Microsoft and Google, I would say (though they're also doing their best).

  22. Re:"No reliable solution" by kamapuaa · · Score: 2

    Is this 2002? All the plans by all the companies include unlimited texts, including low-end $30/month plans. I only know one person who pays to text (after reaching a certain amount), this person has stuck with his same phone contract for more than 10 years.

    --
    Slashdot: providing anti-social weirdos a soapbox, since 1997.
  23. Re:"No reliable solution" by tepples · · Score: 2

    All the plans by all the companies include unlimited texts, including low-end $30/month plans.

    $30 per month is not low-end. Try $20 per 90 days (source: virginmobileusa.com).

  24. Re:"No reliable solution" by tepples · · Score: 2

    whereas developing a standard application is too complex (but now easier than setting up and maintaining a web app).

    You can make one web application, or you can make 14 native applications: one each for Windows, Windows RT, OS X, X11/Linux, Android, iOS, Windows Phone, Xbox 360, Xbox One, Wii U, 3DS, PlayStation Vita, PS3, and PS4. By the time you've finished negotiating with the console makers just to become an authorized developer, you could have finished the web app.

  25. "Archives for Nerds", not "News"? by s.petry · · Score: 4, Informative

    This is not "new" and should not be a top story. Here is a forum post started June 13, 2013 regarding this same issue. That same article discusses pretty much everything I have seen here, and gives the same fixes. Vodafone has a video posted from August 8th 2013 for how to fix the most common causes of this problem which can be found here.

    Slashdot has had discussion on this same topic, and nope I am not going to google that for people too.

    --

    -The wise argue that there are few absolutes, the fool argues that there are no probabilities.

  26. I'm all for hating Apple but calm down by AbRASiON · · Score: 2

    This guy here has posted the answer :
    http://apple.slashdot.org/comm...
    It's been discussed before, it's not the end of the world.

    What _IS_ fucking stupid is Google utterly ruined the SMS application for shitty hangouts _AND_ they still haven't cloned / stolen the functionality of iMessage properly. For goodness sakes, just copy Apple already. The Apple solution is how it should work, attempt IP based message, if it fails revert to SMS //__and make it fucking seamless to the end user__//

    Hangouts is an abortion, honestly as someone who switch to Android 3 years ago now, I'm really getting tired of Google focusing on un-important shit and worrying about uglifying things than improving stuff.

  27. Re:group messaging by djrobxx · · Score: 2

    Getting texts on multiple devices (computer especially) is certainly a worthwhile feature. The end-run around ridiculous text fees for those without unlimited plans is also fantastic. I just wish it was more open. I'd like to see an Android and a Windows iMessage client. Making those available would make iMessage more useful, even for Apple's own customers.

  28. Re:"No reliable solution" by Cederic · · Score: 3, Funny

    Pretty standard for a 14yo girl.

  29. Re:"No reliable solution" by Geeky · · Score: 2

    As of Kitkat, at least on the Nexus 5, hangout is the default SMS application and does this if you're not careful. It can try to start the conversation via a hangout if the contact has a gmail account, which is kind of useless if they don't have an android phone and you want to use SMS as most people do - to contact them *right now* on their phone.

    You have to remember to select their phone number specifically, then it will send an SMS. It will also always reply in kind - get a text it will always reply by text.

    --
    Sigs are so 1990s. No way would I be seen dead with one.