Amazon Fighting FTC Over In-App Purchases Fine

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Amazon Fighting FTC Over In-App Purchases Fine

Posted by Unknown on Saturday July 5, 2014 @06:46AM from the right-to-profit dept.

An anonymous reader writes One of the common problems of the smartphone generation has been parents who given their phones to children, who then rack up hundreds of dollars of in-app purchases without the parents' knowledge. The FTC smacked Apple with a fine for this, and Google is facing a lawsuit as well. Now, Amazon is the latest target, having received a complaint from the FTC demanding a similar settlement to Apple's. Amazon, however, is not willing to concede the fine; they plan to fight it. Amazon said, "The Commission's unwillingness to depart from the precedent it set with Apple despite our very different facts leaves us no choice but to defend our approach in court (PDF). The main claim in the draft complaint is that we failed to get customers' informed consent to in-app charges made by children and did not address that problem quickly or effectively enough in response to customer complaints. We have continually improved our experience since launch, but even at launch, when customers told us their kids had made purchases they didn't want, we refunded those purchases."

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It's Intended by lawnboy5-O · 2014-07-05 07:01 · Score: 4, Informative

There is no doubt in my mind this was part of the ROI model when they were thinking up ways to pilfer your dollars in somewhat covert ways... there is also no doubt they can make this effort much more transparent for the same reason.
1. Re:It's Intended by JMJimmy · 2014-07-05 07:26 · Score: 5, Informative
  
  In app purchases should be banned. They're horrible for the industry, in some cases they're no better than gambling (ie: buy tokens to feed into this jackpot like system to win a random digital item!). At the very least they should have a maximum any one user can spend before everything becomes free.
2. Re:It's Intended by maeka · 2014-07-05 07:45 · Score: 3, Insightful
  
  in some cases they're no better than gambling (ie: buy tokens to feed into this jackpot like system to win a random digital item!)
  Not that I disagree with you, but what part of the gaming industry isn't preying off of exactly the same neurons as gambling? Nearly every game, be you buying the game itself, in-game purchases, or DLC, is getting its revenue almost entirely due to exploiting pleasure-seeking behavior.
3. Re:It's Intended by causality · 2014-07-05 07:59 · Score: 4, Interesting
  
  in some cases they're no better than gambling (ie: buy tokens to feed into this jackpot like system to win a random digital item!)
  Not that I disagree with you, but what part of the gaming industry isn't preying off of exactly the same neurons as gambling? Nearly every game, be you buying the game itself, in-game purchases, or DLC, is getting its revenue almost entirely due to exploiting pleasure-seeking behavior.
  Gaming typically relies on skill, not chance. If you play most games long enough, you'll be able to consistently beat certain levels. If you win at the roulette wheel, you're no more likely than before to win again. That's the difference. Otherwise, "exploiting pleasure-seeking behavior" could be stretched to describe every last industry in existence beyond the sales of food, water, shelter, and basic utilities.
  
  With the model of directly purchasing the game itself (and no in-game purchases, like standard PC/console gaming) you can at least read about the game and have a reasonable expectation about what you are paying for. The real problem with in-game purchases is that the game is "free" or low-cost in the most technical sense, but after you invest many hours advancing the game you find that you can't really prosper without making additional purchases. It could be construed as a form of bait-and-switch.
  
  The other problem would be that many of these games are aimed at children who make purchases the parents later get stuck with, but this problem begins in the home and should be solved within the home by actual parenting. That's not as convenient as using the tablet like a cheap babysitter but it would certainly be more worthwhile. If you wanted to solve this by government action, that's simple too: declare that these purchases are contractual in nature (the parent agreed to pay charges made to the phone bill or whatever) and that minors who make them cannot be held to a contract, therefore the companies cannot collect money when children make them. *Poof* - end of shitty business model.
  
  --
  It is a miracle that curiosity survives formal education. - Einstein
4. Re:It's Intended by maeka · 2014-07-05 08:03 · Score: 1
  
  ty
5. Re:It's Intended by JMJimmy · 2014-07-05 08:32 · Score: 3, Insightful
  
  The pleasure seeking isn't the problem, it's the money->chance->loop. When you buy a game outright/DLC/etc it's a fixed cost no matter what actual mechanics are in the game. The moment you buy tokens (or gems or whatever name they want to put on it) and you're feeding it into something that has any sort of random generator it creates an entirely different dynamic. Companies would have a vested interest in tweaking the "randomness" of an item/game mechanic/etc.
  Same issue arises with non-random items. Take a game that sells health packs - the developers could tweak damage output without the user knowing to encourage more purchases.
6. Re:It's Intended by JMJimmy · 2014-07-05 08:43 · Score: 1
  
  The only in app purchasing I can't decide is legit or not is Collectible Card games... Buying pre-defined sets of cards is fine, no different than DLC, though it severely limits the fun. Are the randomized packs akin to gambling or a necessary evil of the genre? If there was no randomness then buying individual cards/decks just becomes an "outspend" the other guy and developers could just keep upping the ante slightly so new cards are always a little better than the old ones.
  Not sure...
7. Re:It's Intended by nurb432 · 2014-07-05 11:00 · Score: 2
  
  If you cant control yourself, then its your problem, not the app makers. Perhaps you need to seek professional help for your lack of control/addiction.
  
  --
  ---- Booth was a patriot ----
8. Re:It's Intended by rtb61 · 2014-07-05 12:19 · Score: 1
  
  The legal requirement is the seller is to ensure the person making the purchase is the holder of the credit card, nothing more and nothing less. The commonly extort payment by threatening the holder of the card children with criminal charges even when under law the minor they threaten is to young to enter a contract. So the courts need to rule on real and actual harm. What is the real and actual harm engendered by a minor making a false purchase of a virtual product, would the parent have ever allowed the purchase, is the virtual product devalued and now second hand, is there a restocking cost of the virtual product ie what are the real and actual damages of the cancellation of the virtual product. Now that virtual product also logically has to extend to downloaded content, again, no devaluation of product, no restocking and the end user paid the delivery costs. So legal common sense needs to surmount insensate psychopathic greed. There is a penalty for failing to properly authenticate the purchaser and really as it is fraud and theft that penalty should be revised and made far more severe.
  
  --
  Chaos - everything, everywhere, everywhen
9. Re:It's Intended by mysidia · 2014-07-05 15:17 · Score: 1
  
  what part of the gaming industry isn't preying off of exactly the same neurons as gambling?
  It's just fine if they 'prey' off the exact same neurons as gambling. Selling a game package for a fixed dollar amount, or a subscription fee agreed upon before you start playing should be just fine. The customer is agreeing to payment for entertainment, which is clearly without coercion, since they have not started playing yet.
  Selling an 'expansion pack' containing additional content while users are not playing the game should also be legal, as long as the expansion pack is announced in advance and not prompted for purchase in the game, or given a 'sample' of the expansion.
  The player has not been exposed to this pleasure yet, therefore they can make a rational choice.
  What should not be legal for any video game:
  1.) Selling "replays" or re-attempts to try again. For example: no selling additional lives or continues, or the ability to perform any task within an app must not be a "consumable" that more can be obtained by making a purchase, or other activities outside the app (such as sharing with X friends).
  2.) Selling ability to access something shown or advertised in game, for example as a "locked" mission, "premium" campaign, or "bonus option", should be illegal.
  3.) Selling an ability to skip any mission, challenge, level, or allow faster completion, should be illegal.
  4.) Selling player "strength enhancements", powerups, extra health, extra uses of a special ability, or other reduction of difficulty.
  5.) Selling badges, awards, or other recognition of gameplay abilities or player customizations.
  6.) Selling additional "time" playing the game, or additional "spins", "turns", or "plays" should be illegal ---- for example, limiting the number of times a certain challenge can be attempted per day, but allowing players to pay a premium, subscribe to a premium service, or share with X friends, for additional plays: should be illegal.
10. Re:It's Intended by JMJimmy · 2014-07-05 18:48 · Score: 1
  
  I have no issue thank you, I refuse to support games with that type of business model.
  The app makers are preying on children who haven't developed an understanding of money/self-control and those with addiction/impulse issues - how is that not their fault?
11. Re:It's Intended by N1AK · 2014-07-05 20:44 · Score: 1
  
  Selling an 'expansion pack' containing additional content while users are not playing the game should also be legal, as long as the expansion pack is announced in advance and not prompted for purchase in the game, or given a 'sample' of the expansion.
  Why? People can show me adverts for a game I don't own already to make me want to buy it. What is so magically different about showing me an advert in the game for something else that it needs laws creating to stop it?
  
  2.) Selling ability to access something shown or advertised in game, for example as a "locked" mission, "premium" campaign, or "bonus option", should be illegal.
  If I go into a bar and order a beer does the bar owner have to hide all the more expensive beers, food etc so that I can't be tempted with it. Should the waitress be locked up if she asks if I'd like another? "on a computer" or "in a game" doesn't make something an entirely new concept. Upselling, expansions, try before buying etc have existed for decades and we don't need a dozen new laws to make doing it in computer games.
12. Re:It's Intended by nurb432 · 2014-07-06 01:46 · Score: 1
  
  Not supporting them is your right.
  Them supporting their customers is their right. If their customers have issues, then they need to not use the products. I still suspect you have a severe issue with control and are staying away to avoid the problem. But hey, admitting you have the problem ( and avoiding triggers ) is the first step to recovery, so i commend you on that.
  
  --
  ---- Booth was a patriot ----
13. Re:It's Intended by mysidia · 2014-07-06 04:36 · Score: 2
  
  What is so magically different about showing me an advert in the game for something else that it needs laws creating to stop it?
  Because 'paying for more action' during gameplay is fundamentally the same as a slot machine at a casino; there's a big difference between placing an advertisement VS an "instant in-game purchase" experience of one of thousands of unlockables.
  It should be treated exactly like casino gaming or other forms of paid gaming. (Personally, I am not in favor of it being banned completely --- but it should be heavily regulated, and the vendor should be responsible for 200% of the amount of unauthorized purchases by a minor)
  If I go into a bar and order a beer does the bar owner have to hide all the more expensive beers, food etc so that I can't be tempted with it. Should the waitress be locked up if she asks if I'd like another?
  Buying a beer at a bar is not merely monetized human behavior; there is actually a tangible physical good being purchased, which had to be manufactured, and a significant portion of the product's price at the bar is the cost of materials required to manufacture that unit.
  Furthermore, the bartender is not going to just give you instant gratification of a drink with no questions asked ---- you have to present physical credentials; if you are a 5 year old, you cannot go to a bar and buy one.
  Humans also cannot drink a very large amount of beer... so there are natural physical limitations on how many 'expensive beers' you can order and drink during a visit.
14. Re:It's Intended by phorm · 2014-07-07 04:00 · Score: 1
  
  Indeed, wasn't one of those games (Candy Crush or something like that?) actually tweaking the difficulty based on your likelyhood to pay VS quit the game? Essentially if it looked like you would pay for credits in a certain situation, it would make it happen. If it looked instead like you might give up and quit altogether, it made thing easier so you'd at least keep playing (and potentially pay again later).
15. Re:It's Intended by cygnwolf · 2014-07-11 01:56 · Score: 1
  
  Pretty sure that's always been the MO for CCG's, even before they became electronic...
  
  --
  Free Pie! The Pie is Also Evil!
16. Re:It's Intended by JMJimmy · 2014-07-11 02:18 · Score: 1
  
  Pretty sure that's always been the MO for CCG's, even before they became electronic...
  Very true, it's slightly different in the digital world though. Cards can be "rebalanced" after purchase, no digital CCG has provided the ability to sell your cards so they don't retain value, they are limited to the game in which you purchase (thinking of Magic games which release a new version each year but can't transfer decks)...
  That said back in the day I spent a crapload on ChronX and didn't regret a penny of it.
It's not just the refund by Todd+Knarr · 2014-07-05 07:02 · Score: 4, Insightful

I think Amazon's problem is going to be that just refunding the purchases doesn't help the parents. If the kid maxes out the credit-card on in-app purchases, the parents have to deal not just with those purchases but the fees and interest from over-limit charges on the card and/or the additional costs associated with any declined charges (eg. if I pay a bill on-line using my card and the charge is declined, I get hit for late fees and possibly service disconnections). Having this happen when you're out-of-town (eg. the kid does this while the family's on vacation, and when you go to check out of the hotel you can't pay your hotel bill and you have to figure out why without being able to check your accounts on-line to see what unexpected charges are there). The only acceptable way of handling things is what Amazon should've done from the start: once parental controls are turned on in an app, all actions that would cause a charge or affect parental controls always require a PIN (and ideally there'd be an option to say "don't allow charges period until parental controls are turned off again").
1. Re:It's not just the refund by Xenx · 2014-07-05 07:15 · Score: 4, Insightful
  
  People aren't willing to accept responsibility for themselves and their kids. We shouldn't be forcing the companies to accept the responsibility instead. If you don't agree with how Amazon does it, don't buy their devices or use their appstore. If they feel they're losing too many customers based on their business practices.. they'll change them. Either way, they shouldn't be targeted by the FTC.
2. Re:It's not just the refund by tomhath · 2014-07-05 07:16 · Score: 2, Insightful
  
  I suppose it depends on how old the kids are. But really, if the kid is old enough to have their own phone then the parents need to do some better parenting. The first step I would take is to give them a Tracfone. Don't like being uncool? Learn that actions have consequences.
3. Re: It's not just the refund by maccodemonkey · 2014-07-05 07:23 · Score: 1
  
  I think this lawsuit is more about the Kindle Fire, which is sold as a kid acceptable tablet, not the Fire Phone, which has barely even launched.
4. Re:It's not just the refund by lawnboy5-O · 2014-07-05 07:32 · Score: 3, Informative
  
  "People aren't willing to accept responsibility for themselves and their kids" Buillshit. The practice is deceptive and industry is play on the ignorance of the consumer.
5. Re:It's not just the refund by ShanghaiBill · 2014-07-05 08:12 · Score: 1
  
  If you don't agree with how Amazon does it, don't buy their devices or use their appstore.
  The problem with your "free market solution" is that most people are unaware of Amazon's policies until after they bought the device, bought the app, and have the charges on their card. Markets work well when people are well informed. But, in this case, people are NOT well informed, and Amazon has been intentionally deceptive.
6. Re:It's not just the refund by BasilBrush · 2014-07-05 08:13 · Score: 1
  
  Why? In what way is it better to have companies allowed to fleece children and their parents like this? What benefit is there to allowing it?
7. Re:It's not just the refund by Xenx · 2014-07-05 08:18 · Score: 1, Insightful
  
  If you can't take the time to learn how to use your tablet, you shouldn't use the tablet. If your kids don't know how to use the tablet, they shouldn't use the tablet. It really isn't too much to ask people to actually be at least halfway responsible with their choices. Admittedly, I am technical support for an ISP... and I'm a bit jaded. But, I get to see some of the worst when it comes to people not understanding the first thing about the devices they feel they NEED to have.
8. Re:It's not just the refund by eclectro · 2014-07-05 08:22 · Score: 1
  
  What benefit is there to allowing it?
  Because he is a developer on Slashdot who likes the way things are presently done.
  
  --
  Take the cheese to sickbay, the doctor should see it as soon as possible - B'Elanna Torres, "Learning Curve"
9. Re:It's not just the refund by Xenx · 2014-07-05 08:34 · Score: 1
  
  A customer's stupidity isn't the fault of the company, it's the fault of the customer. It's all well and good to want the company to change things and to express that. It's not ok to blame them for your inability to understand what you're getting into and make the FTC clean up your mess.
10. Re:It's not just the refund by BasilBrush · 2014-07-05 08:56 · Score: 2
  
  Answer the question. In what way is what you suggest better?
  Right now you are blaming those parents that have been caught out by unknowing kids rather than the businesses who created their business models intending that exact thing.
  At the moment you are presenting no reason that wouldn't also say phishing and spamming are OK and should be allowed. That you think that people that aren't 100 per cent in control of everything 100% of the time deserve to be ripped off. And that's somehow good.
11. Re:It's not just the refund by Xenx · 2014-07-05 09:33 · Score: 2
  
  Seriously? Personal accountability should always be first and foremost. You, as a person, should be responsible for your actions. You're suggesting that the companies should be forced to be accountable for you. You're saying it's ok for our populace to not care they don't know the first thing about what they're doing. Someone else will take care of it for them.
12. Re:It's not just the refund by Rich0 · 2014-07-05 10:03 · Score: 1
  
  People aren't willing to accept responsibility for themselves and their kids. We shouldn't be forcing the companies to accept the responsibility instead. If you don't agree with how Amazon does it, don't buy their devices or use their appstore. If they feel they're losing too many customers based on their business practices.. they'll change them. Either way, they shouldn't be targeted by the FTC.
  When I was a kid there wasn't some little box that both let me play games and run up a $1000 credit card bill. In order to spend my parent's money I'd need to get their wallet and drive to a store, or try to order something over the phone (and NOBODY would accept a phone order from some 6 year old). I doubt I'd have any idea what to do with a checkbook at that age.
  Sure, I'm all for teaching responsibility, but giving device owners reasonable options for preventing unauthorized access to spending money is just basic sense. The same is true of things like pay-per-view - if some cable company had a big BUY button on the remote control that if you pushed it twice automatically tuned to a PPV station and bought the first thing on the list without an option for a PIN, then you'd see outrage over that as well.
13. Re: It's not just the refund by Anonymous Coward · 2014-07-05 10:19 · Score: 1
  
  If Amazon was confusing users, sure they should be fined for fraud or deceptive marketing practices. I'm just wondering what you find confusing about "in-app purchases". They are purchases that made from within an app. When you make them, the app tells you it will cost real money and how much it will cost. If this is something that confuses you, perhaps you shouldn't own a credit card. Or have any control of your money.
14. Re:It's not just the refund by Rockoon · 2014-07-05 10:42 · Score: 1
  
  The problem with your "free market solution" is that most people are unaware of Amazon's policies until after they bought the device
  Why is it amazons problem that people are stupid?
  
  --
  "His name was James Damore."
15. Re:It's not just the refund by Rockoon · 2014-07-05 10:50 · Score: 2
  
  Right now you are blaming those parents that have been caught out
  Yes. Right where the blame belongs.
  
  We arent talking about fraud here. Amazon isn't pretending that the in-app purchases are free and then charging people anyways. Quite the contrary.
  
  If you really dont want to be responsible for your actions, then let me take control of your life. You will love it. Living in a room with no windows (sunlight gives you cancer) or electricity (electricity is dangerous.) The door is locked because wandering around the world is dangerous. You will earn food by performing simple safe tasks for me. No plumbing because that might be dangerous. Clothing wont e allowed because you might get tangled. The walls will be padded because I cant trust that you will understand the sign that says dont repeatedly slam your head into the wall. All nice and safe. You. Will. Love. It.
  
  If you doubt that you will love it, then maybe you should change your stance on personal fucking responsibility .
  
  --
  "His name was James Damore."
16. Re:It's not just the refund by Rockoon · 2014-07-05 10:51 · Score: 1
  
  When I was a kid there wasn't some little box that both let me play games and run up a $1000 credit card bill.
  Yes there was. It was called a telephone.
  
  --
  "His name was James Damore."
17. Re:It's not just the refund by zr · 2014-07-05 11:24 · Score: 1
  
  completely missing the point.
  unless companies help the parents out the only sane option for the parents is to shut off access to paid content completely, as it yank CC info.
  who lost? exactly.
  this is not about responsibility, this is business in the free market, pure and simple.
18. Re:It's not just the refund by Anonymous Coward · 2014-07-05 11:35 · Score: 1
  
  This is a simple case of Amazon failing to follow the rules of credit card charges. Amazon benefits from the practice of storing credit card information; if they don't adequately protect that stored information in a way which allows unauthorized charges to be made they should be held accountable for that lack of proper responsibility.
19. Re:It's not just the refund by dk20 · 2014-07-05 11:37 · Score: 1
  
  So you honestly don't think this process is intentionally deceptive? If so, why do the games all have some sort of "abstraction mechanism" for money (money becomes Smurfberries, coins, tokens, balloons, etc) "Smurfs' Village" has an age rating of 8. Does someone who is only 8 understand that when they are spending what are now "Smurfberries" are actually real money?
  
  If this is the case, why does almost every country in the world have special laws around children and their inability to enter into contracts? I think there is some truth to the fact the parents are not careful, but the game makers and "stores" also do what they can to help facilitate this sort of thing.
  
  How hard is it to open an account on some platforms without entering in your CC number? If the game is "free" why do you need a CC at all?
  
  PS. Agree with you on the lack of accepting responsibility. Ever since the 1990's the world has moved to a "its not my fault because" stance. This is not just about not accepting responsibility, it is about targeting kids with "in-app" purchases.
20. Re: It's not just the refund by Todd+Knarr · 2014-07-05 12:05 · Score: 1
  
  Amazon is confusing users by making it so that setting the parental controls to "no in-app purchases allowed" leaves the game in a condition where in-app purchases are still allowed. If I get in a car, put the car into Reverse to back out of a parking spot, then put it in Drive to go forward, a reasonable person would expect the car to go forward. They wouldn't expect it to continue to act as if it were in Reverse for another few minutes before the Reverse setting expired and it began to act in accordance with the gearshift setting. Similarly when you set the parental controls in an app you'd expect the app to act according to the controls, not to ignore your setting for several more minutes because you've entered the password recently (as part of setting the parental controls, not to authorize purchases).
21. Re:It's not just the refund by mysidia · 2014-07-05 15:41 · Score: 1
  
  I think Amazon's problem is going to be that just refunding the purchases doesn't help the parents. If the kid maxes out the credit-card on in-app purchases, the parents have to deal not just with those purchases but the fees and interest from over-limit charges
  Top recommendations: (1) Use a $20 pre-paid debit card as the CC loaded on your Tablet for in-app purchases, OR a Virtual Account Number (VAN),
  Note... however.... I am sure Amazon themself should have a limit on the amount of in-app purchases, and if there's a sudden unusual deviation from your normal pattern of purchases, your CC company is likely to flag it as possible fraud and call you.
22. Re:It's not just the refund by N1AK · 2014-07-05 20:55 · Score: 1
  
  The same is true of things like pay-per-view - if some cable company had a big BUY button on the remote control that if you pushed it twice automatically tuned to a PPV station and bought the first thing on the list without an option for a PIN, then you'd see outrage over that as well.
  If that was clearly explained functionality then I expect you'd find very quick;y that no one would use that company. If it wasn't defined functionality or was a bug, then you'd see people suing the company for the error. You see outrage from people who order dishes with warnings about hot, then can't eat them and expect refunds; the presence of outrage isn't proof of the presence of something to reasonable to be outraged about.
  
  The only real question to me is whether Amazon have done anything to encourages users to feel safe letting kids use their tablets, and if so has it been secured to a reasonable extent. It sounds like there is some confusing behaviour around unlocking in-app purchases when doing other things, which could mean they fail that test.
23. Re:It's not just the refund by N1AK · 2014-07-05 20:58 · Score: 1
  
  Does someone who is only 8 understand that when they are spending what are now "Smurfberries" are actually real money?
  
  Why would you give someone who is 8 a device on which they have all the details they need to spend real money? Also, when they buy in game currency that screen will explicitly say how much real money you're spending. It's misleading to pretend that an 8 year old wouldn't be aware they were spending real money.
24. Re:It's not just the refund by dk20 · 2014-07-05 23:58 · Score: 1
  
  Unfortunately the courts don't agree with you when it comes to children and money in past cases like this.
  
  Why does the device which has the ability to spend real money not simply ask for the credit card number back to confirm the purchase? THis is the exact same mechanism amazon uses online to prevent fraud.
  
  instead of "smurfberries" why doesn't the in-game purchase simply say you are going to spend [whatever unit of your currency] REAL money?
  
  The abstraction is intentional.
25. Re:It's not just the refund by Rich0 · 2014-07-06 05:43 · Score: 1
  
  If that was clearly explained functionality then I expect you'd find very quick;y that no one would use that company.
  I guess that they would just use the other local cable company. Oh wait, back in the 80s there wasn't ANY competition for the local cable company. Today there is hardly any competition, which isn't much better.
26. Re:It's not just the refund by Rich0 · 2014-07-06 05:45 · Score: 1
  
  When I was a kid there wasn't some little box that both let me play games and run up a $1000 credit card bill.
  Yes there was. It was called a telephone.
  Sure, and people could restrict the ability to make calls to pay numbers, which is what this whole issue is about.
  I'll agree that you could call a long-distance phone number, but kids weren't too likely to do that for fun. I'd have been all for giving parents the ability to restrict access to making toll calls, though.
27. Re:It's not just the refund by BasilBrush · 2014-07-06 08:18 · Score: 1
  
  Seriously? Personal accountability should always be first and foremost.
  Yes, seriously.
  Why should personal accountability be first and foremost? To the extent that people who aren't guarded enough get punished. To the benefit of those who are trying to take advantage of them. In what way does that make the world a better place?
  You know I keep on asking you how your view makes the world a better place, and you can't answer. All you keep doing is coming back with more assertions that you hold true. It's looking more and more like it's religion for you rather than rationality.
28. Re:It's not just the refund by BasilBrush · 2014-07-06 08:32 · Score: 1
  
  We arent talking about fraud here. Amazon isn't pretending that the in-app purchases are free and then charging people anyways. Quite the contrary.
  Whilst it's not fraud, clearly it isn't "quite the contrary", as the courts have criticised Amazon.
  And coming up with your own set of bizarre rules is not an argument against employing reasonable consumer protection laws and regulations.
29. Re:It's not just the refund by dgatwood · 2014-07-06 10:21 · Score: 1
  
  This. And while the government is at it, please fine the bajeezus out of Amazon for having a "disable" switch on one-click that doesn't actually disable one-click in large parts of their website (e.g. Amazon Instant Video). I complained about this, and they said to set a PIN on the account to prevent purchases. Unfortunately, that also prevents streaming viewing, and there's no way whatsoever to prevent purchases or streaming of G-rated material, because there's no setting lower than "G".
  Amazon has a lot of 'splainin' to do.
  
  --
  Check out my sci-fi/humor trilogy at PatriotsBooks.
30. Re:It's not just the refund by jabuzz · 2014-07-06 22:58 · Score: 1
  
  If you are stupid enough to give a your kid a Kindle Fire linked to a credit card then that is your stupid fault.
  Both my nieces have Kindle Fires and firstly in app purchasing is turned off and secondly the only credit they have is from Amazon gift vouchers or free Amazon coins from various random give aways. There is zero requirement to link a credit card to a Kindle Fire to make purchases.
  The biggest moan that we have is with the BBC iPlayer app. If you turn on parental controls you have to approve every video they watch. What you want is to have to approve everything that would have been on after the 9pm watershed or for really young children anything not on CBeebies.
  As far as child friendly tablets go the Kindle Fire is the best, my moans from my nieces when my brother activated the Kindle Freetime tell you that.
31. Re:It's not just the refund by tlhIngan · 2014-07-07 03:47 · Score: 1
  
  Well, the problem is that Amazon doesn't have all the experience Apple has.
  Why do you think there is a 15 minute timeout now? (iOS4)
  Why do you think the 15 minute timeout is split between IAP and regular app store purchases (iOS5)?
  Why do you think apps now have clearer markings on IAPs (iOS7)?
  Apple ran into this, then implemented the safeguards - the 15 minute timeout because kids were clicking "buy now" without realizing it and running up thousand-dollar bills.
  The split because mommy/daddy would get the app, and within 15 minutes the first IAP would pop up and the kid would run up charges.
  The clearer text because the FTC, after seeing Apple settle the class action, decided Apple didn't do enough and fined Apple for what the FTC felt was more "sufficient" damages. (Apple did not contest this because of the legal costs).
  Sorry, but for me to feel Amazon any sympathy, I feel they all should have the same restrictions.
  As for banning IAPs? Well, the rise of IAPs and all that helped produce alternative business models for games, and created innovation (as well as exploitation, such is the world).
  Stuff like free-to-play, ad-supported, etc., helps combat piracy (rampant in the Android and PC works) and revitalize those markets. The PC world was headed to an online-only world where the online component was the DRM part, and now we have it where it doesn't matter if you pirate anymore (because pirates can't do IAPs and can be put in a disadvantage).
32. Re:It's not just the refund by Zaelath · 2014-07-13 17:25 · Score: 1
  
  it doesn't matter if you pirate anymore (because pirates can't do IAPs and can be put in a disadvantage).
  You might wanna have a look at Minion Rush.. either people on the top of the high score charts are *regularly* forking out $1000 to run up massive scores, or they're using a hack to get them tokens/bananas.
  I've seen a lot of games that can "restore" purchases, but that's a lot different to confirming your current in-game balance as accurate every time you start the game.
The Amazon AppStore Auto-consent by Frobnicator · 2014-07-05 07:04 · Score: 5, Informative

Nope, they need the penalty.
The Amazon AppStore app seems to have an update every two weeks. Every time it updates itself, it resets the values for IAP and parental controls. You need to manually go in after every update, disable IAP and confirm with the password, then manually reset the parental controls and confirm with the password. EVERY FREAKING TIME.
There was one instance (that I know of) that I didn't reset the parental controls and IAP flags after an update, and sure enough, that was when the kids discovered it and went on a spending spree.
NO EXCUSE for resetting the flags every update. They know about it. It isn't a bug, it is a feature that enables profits.

--
//TODO: Think of witty sig statement
1. Re:The Amazon AppStore Auto-consent by Greyfox · 2014-07-05 07:13 · Score: 4, Informative
  
  Glad we didn't have this in the 70's. I don't think my sister or I would have survived the beating.
  
  --
  I'm trying to teach myself to set people on fire with my mind... Is it hot in here?
2. Re:The Amazon AppStore Auto-consent by itsdapead · 2014-07-05 07:53 · Score: 5, Insightful
  
  What is next, blame Ford because your kid was able to steal your keys off your dresser and wreck the car while you are sleeping?
  ...if Ford made the key fob in the shape of a cartoon character with a voice chip that kept saying "Hey kids! Pick me up and lets go for a drive" then, maybe.
  Yes, parents should take responsibility for their kids - but that doesn't give businesses the right to exploit their slightest lapse.
  
  --
  In a survey of 100 programmers, 111111 thought that duck-typing was a good idea.
3. Re:The Amazon AppStore Auto-consent by Anonymous Coward · 2014-07-05 07:53 · Score: 2, Insightful
  
  If the parental controls do not work then indeed the company should be blamed. and resetting the password on updates is a bug. what if Ford came with seatbelts on the backseats that needed to be re-fastened by the soccer-mom at random intervals to avoid them not working in case of emergency? Cars are recalled for mistakes like that.
4. Re:The Amazon AppStore Auto-consent by eclectro · 2014-07-05 08:18 · Score: 4, Insightful
  
  They know about it. It isn't a bug, it is a feature that enables profits.
  The games are purposefully engineered to be faulty so that you are *required* to make an in app purchase. And with the 'one click' nature of the in app purchases, it is easy for the game to make a purchase for you - either by mistake or by design!
  
  --
  Take the cheese to sickbay, the doctor should see it as soon as possible - B'Elanna Torres, "Learning Curve"
5. Re:The Amazon AppStore Auto-consent by sjames · 2014-07-05 08:51 · Score: 3, Insightful
  
  THIS!
  All of the excuses about how parents should know how the device works and blah blah blah cannot overcome this. Even if the parents do exactly what the scolds demand, Amazon goes behind their back and un-does it, contrary to reasonable expectation.
6. Re:The Amazon AppStore Auto-consent by sjames · 2014-07-05 11:14 · Score: 1
  
  The parents set it to NO in app purchases. They have good reason to believe that they have controlled the risk. Then Amazon sneaks in and un-sets it. Perhaps they should take some "Fucking Responsability".
  I suppose if an airplane crashes on the house you'll blame the parents for the kid's injuries too?
7. Re:The Amazon AppStore Auto-consent by reboot246 · 2014-07-05 11:37 · Score: 1
  
  Do you have children, nurb?
8. Re:The Amazon AppStore Auto-consent by dk20 · 2014-07-05 11:41 · Score: 2
  
  Oh boy, you resorted to name calling so you clearly won the argument.
9. Re:The Amazon AppStore Auto-consent by nurb432 · 2014-07-05 11:51 · Score: 1
  
  Yes. And they know better. They were raised to know the difference between right and wrong and can think on their own.
  
  --
  ---- Booth was a patriot ----
10. Re:The Amazon AppStore Auto-consent by nurb432 · 2014-07-05 11:57 · Score: 1
  
  How is making an honest observation 'name calling'? You sound like a child, so i used the term. Even if you are not in age, you do have the mind of a child.
  "dumbass child" would have been name calling. Besides, who was arguing? I was simply stating reality.
  And for the record, this 'required time between' posts is ludicrous. Some of us can think faster than that..
  
  --
  ---- Booth was a patriot ----
11. Re:The Amazon AppStore Auto-consent by dk20 · 2014-07-05 12:29 · Score: 1
  
  If you are hitting slashdot's required time between posts, it might be a hint that you are posting too much?
  
  Look up the meaning of the word "argument"...
  "a reason or set of reasons given with the aim of persuading others that an action or idea is right or wrong."
  
  So you were not trying to persuade others?
12. Re:The Amazon AppStore Auto-consent by dk20 · 2014-07-05 15:14 · Score: 1
  
  "Not only do you grossly overestimate your intelligence, you don't even pass the self-awareness test."
  Well put.
  the part where they write "I'm right. Period...." seemed pretty arrogant.
13. Re:The Amazon AppStore Auto-consent by dk20 · 2014-07-05 15:24 · Score: 1
  
  So, they were raised to know the difference between right and wrong and also can think on their own?
  
  What if they think that something you told them was "wrong" is in fact "right"?
  
  I have three kids, and for reference i am strongly against these "in app" purchases which target kids because of this exact problem. My kids have androids and use their own account which doesnt have a CC card so they cant buy anything. Flip side, it is somewhat annoying when they get a game advertised as "free" only to be constantly hounded for "in app" purchases. More annoying when said "in app" purchase bait-n-switch game stated it was age appropriate when clearly it is not.
  
  Not sure about your country, but this probably holds true in yours as well....
  
  "Generally, minors cannot be bound to contracts because they are not old enough to enter them. In many cases, if someone does enter a contract with a minor, the minor has the ability to have the contract deemed void. On the other hand, if an adult breaches a contract with a minor, the minor can hold him liable."
  
  How does a child agree to make an in-app purchase when they have a legal right to have it become void? Heck, even the "agreement" they "signed" to use the device is probably not legally binding in the first place. (NOTE: IANAL)
  
  This smells of false advertising, and i suspect if a bricks and mortar company did this they would be in court facing "bait and switch" charges.
14. Re:The Amazon AppStore Auto-consent by dk20 · 2014-07-05 15:35 · Score: 1
  
  And when should the company take responsibility for entering into a contract with a minor which can not be enforced?
15. Re:The Amazon AppStore Auto-consent by dk20 · 2014-07-05 15:48 · Score: 1
  
  When i purchase something online using Amazon it asks me to re-enter my credit card number. I dont use amazon to do in-app purchase, but i suspect this "anti-fraud" requirement is not present?
  
  If they required you to re-enter the credit-card at purchase time it would address a lot of this.
  
  Are you serious? They used Amazons own controls to reduce the risk, and you still claim "lazy bad parent reasons"?
  
  Perhaps you can explain why a game rated at age 8 allows in-app purchases? DO a lot of adults play Smurf world or such? So the app developers target children intentionally for in-app purchases?
  
  As i posted elsewhere here, you know a child can invalidate any contract they have entered into right?
  
  Read that again, children have a LEGAL RIGHT to void any contract they enter into. So asking for a refund for in-app purchases made by a minor should be legal, they are simply voiding their purchase.
16. Re:The Amazon AppStore Auto-consent by Rockoon · 2014-07-05 16:33 · Score: 1
  
  Are you serious? They used Amazons own controls to reduce the risk, and you still claim "lazy bad parent reasons"?
  
  Yes.
  
  Stop blaming other people for what your child is doing. Man up and be a father.
  
  --
  "His name was James Damore."
17. Re:The Amazon AppStore Auto-consent by N1AK · 2014-07-05 21:05 · Score: 1
  
  So asking for a refund for in-app purchases made by a minor should be legal, they are simply voiding their purchase.
  There's no reason to interpret voiding a contract as requiring that a payment be returned. There would also be issues around the fact the child has no contract with the credit card provider, and that the person who does will have a contract with the credit card provider which they almost certainly broke by allowing someone else to use it.
  
  None of the above says in-app purchases are right. I just wanted to clarify that the rules regarding children and contracts probably don't impact in the way you suggest.
18. Re:The Amazon AppStore Auto-consent by dk20 · 2014-07-05 23:54 · Score: 1
  
  Your argument seems to fail logic 101. The people in question used Amazons tools to protect them from this problem. Had amazon simply used the same rules for in app purchases as they do for their own online site this wouldn't have happened.
  
  Regardless, the law is often based on previous cases and each time this comes to the courts the company in question has lost and given refunds.
  
  Let me guess, you develop games with in-app purchase and so you naturally want to exploit this loophole?
  
  As i have stated before, my kids have never had this issue as i made them create their own google play accounts and they dont have CC numbers. Flip side it is clear the companies involved shoulder some responsiblity as well.
  
  It is hard to debate that when a company targets children with in-app purchases they are attempting to exploit them.
19. Re:The Amazon AppStore Auto-consent by nurb432 · 2014-07-06 01:16 · Score: 1
  
  Your (supposed) children never make mistakes? If you believe this then you are even more deluded than you sound.
  Not irresponsible acts like this, i can assure you.
  
  --
  ---- Booth was a patriot ----
20. Re:The Amazon AppStore Auto-consent by nurb432 · 2014-07-06 01:22 · Score: 1
  
  Not only do you grossly overestimate your intelligence, you don't even pass the self-awareness test. Clearly you do care if people agree with you, otherwise, you wouldn't be here spouting off. That is a basic concept of communication.
  You mistake my dictation of reality and now they should think to the peasants, as 'caring'. Its not. Really.
  
  --
  ---- Booth was a patriot ----
21. Re:The Amazon AppStore Auto-consent by nurb432 · 2014-07-06 01:38 · Score: 1
  
  Arrogance does not mean you are not better than others. It just means you show it in an abrasive way.
  
  --
  ---- Booth was a patriot ----
22. Re:The Amazon AppStore Auto-consent by Rockoon · 2014-07-06 02:20 · Score: 1
  
  Let me guess, you develop games with in-app purchase and so you naturally want to exploit this loophole?
  
  yes, thats it.. couldn't possibly be that I have integrity and a moral compass and a strong belief in liberty... instead I am conspiring against you.
  
  Take off the tinfoil hat, man up, and be a fucking dad to your child.
  
  --
  "His name was James Damore."
23. Re:The Amazon AppStore Auto-consent by dk20 · 2014-07-06 02:34 · Score: 1
  
  Please learn to read before posting, lest you look silly.
  
  See where i said "As i have stated before, my kids have never had this issue as i made them create their own google play accounts and they dont have CC numbers. Flip side it is clear the companies involved shoulder some responsibility as well."
  
  Now outline the part where I am not being a dad to my child?
  
  Nothing like flying off the handle and making wild accusations (i am not a god father) with ZERO facts is there?
24. Re:The Amazon AppStore Auto-consent by Rockoon · 2014-07-06 03:23 · Score: 1
  
  What you say and how you say it do not jive. You are on a crusade and are fully willing to slander other folks in the process of defending your kids from your own lack of parenting through government action. Its quite clear.
  
  --
  "His name was James Damore."
25. Re:The Amazon AppStore Auto-consent by dk20 · 2014-07-06 03:46 · Score: 1
  
  OMG, please list some examples of my "lack of parenting"?
  
  You seem to be on a crusade to slander every parent on here, despite you clearly knowing NOTHING about them to protect corporate profits at the expense of vulnerable members of society. This makes zero sense. Long ago they removed child labor laws, and changed the rules to protect children from being taken advantage of.
  
  Kids are not adults, they can not be expected to make sound decisions which is specifically why they have different rules around them.
  
  Before you respond back with an additional attack, please clearly state how i "lack parenting" and be precise, no vague ambiguities.
  
  Let me help you. I have three kids, one has an android based phone with NO CC attached. She comments from time to time that some of the games "constantly beg" for money even they they stated they were free.
  Said daughter's lowest grade is B+ and if she wants to play some android game for 15 minutes on the bus i dont see any issues.
  
  What was the point of the "age appropriate" system if companies sneak in grubbing for money which isn't age appropriate?
26. Re:The Amazon AppStore Auto-consent by phorm · 2014-07-07 04:20 · Score: 1
  
  Sounds like Amazon and Facebook are working from the same playbook.
27. Re:The Amazon AppStore Auto-consent by psithurism · 2014-07-07 13:17 · Score: 1
  
  Because in the 70s you had to take bills from your parents (who had like $40 laying around) and you have to take that money to someone, who can clearly see that you are too young to be making any sort of financial decisions. If you can execute that transaction, you clearly know what money is and that you are doing something wrong.
  Now you click the wrong buttons in a game, which your parents said you could play, and you've spent hundreds of dollars. You don't have to have any idea what money is to click a button.
28. Re:The Amazon AppStore Auto-consent by david_thornley · 2014-07-08 10:43 · Score: 1
  
  And how long did it take to get your children to know the difference between right and wrong* and think on their own. For quite a few years, a child's brain isn't wired to understand certain things. I'm pretty bright, and I didn't understand money that wasn't coins and bills until after I wouldn't have been tempted by Smurfberries anyway.
  *You do realize that highly intelligent people have debated the difference for centuries. I doubt your children are that much smarter than all the philosophers.
  
  --
  "When you have eliminated the unacceptable, whatever is left, however improbable, must be the truthiness" - Holmes
It's Intended by The+New+Guy+2.0 · 2014-07-05 07:14 · Score: 3, Insightful

The problem here is that parents/kids don't have enough authentication to block purchases being made by the wrong person... there really should be better security like face recognition to say "Uhm, kid, that costs money!" or "Parent, you can't spend your kid's money for them!"
um... how bout... by Anonymous Coward · 2014-07-05 07:22 · Score: 1

um... how bout... we don't give our children expensive toys... especially ones that have the ability to rack up bills.
Now I get it... you don't want your kids to feel left out... but seriously when did it become a good idea to give your child the smartphone/device? I mean geeze, a replacement costs anywhere from $100-$600 or more. My parents would never have let me have one as a child. Heck... they were reluctant to let me watch TV all day.
I remember being told no more than a 1/2 hour... And I thought that meant 1 and a half hours... and I thought a 30 minute program was a 1 hour program and 1/2 of the next program was a half-hour... So in reality I'd watch 45 minutes.
But back on topic. When did it become ok to give our kids (as young as 1 year old!!!) expensive items to play with. I swear when I have kids, they will not be allowed to play with my digital toys... at least not until they are at least 7-10 years old. And they will not have their own personal ones until maybe middle school, but most likely high school.
SO all in all... I think the problem is less with these services... but more with the parents!
And don't give me well the kids got to it.. it's called put it in a place they can't get to... like your phone should literally be on you at all times... or at least in the same room as you... and your tablets should be in places they can't reach if you aren't near them. like high up on a mantle... or even in a locked safe... I'm serious.
1. Re:um... how bout... by analien7901 · 2014-07-05 08:54 · Score: 3, Insightful
  
  Partially agree with you here. It's a new age and these 'expensive toys' are quickly becoming the needed tools in life; teaching your kids how to use them and the consequences of their actions is a great lesson for any child. Teaching yourself how they are, and can be, used is an even bigger lesson; one that a lot of parents fail at and then blame someone else. Who, in their responsible mind, would give a child a device that can be used to spend money? Yes, there's some checks and balances in place, but those checks and balances fail all the time (which is why my un-signed credit card can be used to purchase things without asking to see my Id 95% of the time). If you give your kid a credit card and put them in a candy store, they're going to max it out. Is that the store owner's fault? No! If you want your kids to be able to purchase those in-app purchases, set up an account for them with a specific amount on the card (Google Wallet is a very good option with its Master Card option). It's called an allowance, a concept that's been around for hundreds of years. You don't give an allowance by writing and signing a blank check. People (who most parents are) need to start learning the technology they use, where its downfalls are and how to get around them. If Amazon's in-app purchase policy is 'enter your pin and it's OK to purchase for 15 minutes', learn to deal with that or use a different system. If Amazon's updates cause resetting of in-app purchase flags, learn to deal with it. Part of dealing with it is to inform Amazon that their policy is broken, but it's their policy to make; if you don't like it, move on to the next or learn how to deal with it to fit your needs.
2. Re:um... how bout... by DRJlaw · 2014-07-05 14:58 · Score: 1
  
  If Amazon's updates cause resetting of in-app purchase flags, learn to deal with it. Part of dealing with it is to inform Amazon that their policy is broken, but it's their policy to make; if you don't like it, move on to the next or learn how to deal with it to fit your needs.
  No, it's not their policy to make. You may wish it was, but (1) that's your individual opinion, (2) that's not the law, and (3) there are quite a number of people who disagree with you which, even in a representative democracy, goes quite a way to ensuring that your opinion is unlikely to become the law.
  Quite a number of states, alongside the FTC, have laws governing unfair and deceptive trade practices. They've had them for quite a long time. Your ultralibertarian viewpoint does not reflect the way the world works, or apprecitate the difficulty even above-average customers have in finding good information about how a product or service actually works before purchasing it, or consider that 'learning to deal with it' or 'moving on to the next' have substantial after-the-fact costs, or actually demonstrate why we should permit a practice like 'resetting in-app purchase flags' on a routine basis.
  You're perfectly happy assigning responsibility to the parents, yet you're willing to give the manufacturer/service provider a complete pass even after parents have learned the technology they use, and used the very mechanism provided by the manufacturer/service provider to deny the ability to make such purchases, only to see their efforts actively thwarted by manufacturer once they are 'on the hook'? It makes no sense.
  Although we warn people 'caveat eamptor,' we do not endorse that as an absolute governing principle of business. You can neither intentionally design in nor conceal a material product defect, whether its a lock mechanism in a car or a parental control in an app store, and expect the public to say "well we just have to learn how to deal." Once you design in that sort of mechanism, it has to actually work as a reasonable person would expect it to. Otherwise, you become liable under any governing philosophy, whether it's Austrian school laissez-faire capitalism or European-style consumer protection regulation.
3. Re:um... how bout... by jabuzz · 2014-07-06 23:58 · Score: 1
  
  My 36 month year old nephew has a 100GBP early learning centre train table
  http://www.elc.co.uk/Big-City-...
  You can buy a Kindle Fire HD from Amazon delivered to your door for 89GBP if you have Amazon Prime, and there have been plenty of times where you have been able to buy a new Kindle Fire for under 100GBP.
  Where he given a Kindle Fire he would be perfectly able to work his way around it. He loves the CBeebies app, particularly Andys Dinosaurs, and will spend ages browsing through all the photos on his parents iPad, and found and started the CBeebies app my my Kindle Fire HD all by himself.
  Heck a Lego Disney Cinderella castle is 60GBP, and a Lego Cargo train is 140GBP and these are targeted at children from age six.
  Now please explain the part where a Kindle Fire HD is an expensive toy, because you clearly have zero idea what constitutes an expensive toy in 2014. Oh I see you don't actually have any kids of your own, and I am am going to hazard a guess that you don't have any nephews or nieces either as otherwise as your current knowledge of toy prices for children would not be so woefully out of date.
all the while I thought the maxim of our times was by Mister+Liberty · 2014-07-05 07:59 · Score: 1

Think of the children and profit.
Re:Irresponsible parents are part of the problem h by eclectro · 2014-07-05 08:32 · Score: 1

I don't want a nanny state. Stop forcing it on me
We need to have the "nanny state" for those adult programmers who can't tell right from wrong and engineer there games in a deceptive and unfair way.
Sorry that it might interrupt your revenue stream, but the the games really should have a twenty for hour "refund" window, where there is an unconditional refund given to in-app purchases.

--
Take the cheese to sickbay, the doctor should see it as soon as possible - B'Elanna Torres, "Learning Curve"
Re:um by Zontar+The+Mindless · 2014-07-05 09:29 · Score: 1

Posts don't get deleted.

--
Il n'y a pas de Planet B.
Re: Apple forced cc and password for free apps by Anonymous Coward · 2014-07-05 10:11 · Score: 1

If the next word starts with a consonant sound, use "a" instead of "an".
An apple -- vowel sound
A password -- consonant sound
Re:Apple forced cc and password for free apps by jonbryce · 2014-07-05 10:23 · Score: 2

I opened my apple account with an iTunes gift card. That way my maximum loss is limited to whatever is left of the £15 balance on the card. I have purchased a couple of apps with some of the credit.
Ok by nospam007 · 2014-07-05 11:37 · Score: 1

So my kid purchased some international roaming calls in the 'phone' app, it didn't even have to enter a password.
Can I please have my 3000$ back?
Re:Does Amazon develop all apps in the app store? by Swave+An+deBwoner · 2014-07-05 12:26 · Score: 1

From what I've read (and I only skimmed this thread so maybe I missed something) they are "going after Amazon" because the "parental controls" that they provide on their product get reset every time there's an update to the device.
Imagine if the root password and all of the access controls on the servers in your machine room got reset each time you ran an update on the OS. You'd be pretty pissed I bet.
Yes, purchase was refunded, but ... by Joosy · 2014-07-05 20:11 · Score: 1

"when customers told us their kids had made purchases they didn't want, we refunded those purchases."

True, at least in our case.
Still, I could have done without the shock of seeing the huge charge (over $200 ... more than the cost of the Kindle Fire HD!) ... our 8-year old could have done without the stress of having his parents mad at him when he didn't realize he wasn't doing anything wrong ... I could have done without having to spend time getting a refund.
And what about those who didn't jump through the hoops to get their refund?
So, screw Amazon. Throw the book at them.

--
I'm sick and tired of these hip, "ironic" sigs. This is an actual, honest-to-goodness no-nonsense sig!
Re:Irresponsible parents are part of the problem h by Joosy · 2014-07-05 20:17 · Score: 2

We didn't give our son a credit card. We didn't give him a cell phone. We gave him a Kindle Fire HD, and had no idea that by default he would be able to buy things with real money without our needing to put our password in.
After getting a huge charge from in app purchases I complained to Amazon and was immediately and cheerfully given a refund, with instructions for how to turn on the setting to require password for in app purchases.
Amazon knew what it was doing when they made the default setting "no password required for in app purchases". I'd be happy to see them get a massive fine for that greedy and disgusting decision.

--
I'm sick and tired of these hip, "ironic" sigs. This is an actual, honest-to-goodness no-nonsense sig!
Above the fray; I think not by Mister+Null · 2014-07-06 07:15 · Score: 1

Amazon is just viewing themselves as above the fray while being in the middle of it.
Re:Irresponsible parents are part of the problem h by jabuzz · 2014-07-07 00:07 · Score: 1

Then you did not read the instructions, and there was no need to link his Kindle Fire HD to a credit card. You just link it to a new Amazon identity and any purchases have to be made with credit from Amazon gift vouchers you purchased for their account. It's dead simple and how both my nieces have had their Kindle Fires setup from day one. They can make in app purchases but only from a limited pool of credit.
Take Responsibility by blackfeltfedora · 2014-07-07 02:22 · Score: 1

Every memember of my family has a Kindle. The Free Time app prevents all in-app purchases regardless of what the App Store settings are. If I let the kids turn off Free Time I still get an email almost instantly when any purchase is made. Amazon has done their due dilligence, if people are still having huge bills racked up by their children they need to look in the mirror for the guilty party.
This is stupid by Karmashock · 2014-07-10 16:08 · Score: 1

What is the difference between an App and a website?
At this point the apps in question are basically clients for a web or internet program.
So really the difference between an app and a website is pretty limited.
Obviously we have no problem with in website purchases. We do those all the time.
And websites through cookies often keep us logged in allowing people to buy things without going through additional steps. Amazon One Click for example lets you go through the whole checkout process very quickly.
But no one has a problem with that.
I think the issue is that the apps link to the amazon or apple or google account even though they're not amazon or apple or google products.
That link to another account is I think the problem here.
Giving a program access to that information should be explicit and optional.
For example, just because I install itunes on a machine doesn't mean I need to link to an itunes or apple account. I don't have to register it with apple at all.
Now if I dont' do that then I can't buy things on the itunes store. But the program still otherwise works.
Same deal throughout. have people reenter their billing information for each app just as they do with websites rather then letting the app access the payment information stored by amazon or google.

--
I've decided to stop wasting my time responding to AC trolls/sockpuppets... so if you want a response from me... login.