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Microsoft Surface Drowning?

hcs_$reboot (1536101) writes Again, not much good news for the MS Surface. Computerworld reports a Microsoft's losses on the tablet device at $US1.7 billion so far. But, still, Microsoft is serene: "It's been exciting to see the response to the Surface Pro 3 from individuals and businesses alike. In fact, Surface Pro 3 sales are already outpacing prior versions of Surface Pro. The Surface business generated more than $2B in revenue for the fiscal year 2014 and $409 million in revenue during Q4 FY14 alone, the latter of which included just ten days of Intel Core i5 Surface Pro 3 sales in Canada and the US." Should Microsoft pull the plug on the tablet? Or maybe it's just a matter of users getting used to the Surface? Even if they're losing money on the Pro 3, Microsoft has seemingly little to be ashamed of when it comes to reviews of the hardware.

13 of 337 comments (clear)

  1. The problem of Microsoft by rolfc · · Score: 5, Interesting

    Hardware has never been their problem, their problem has always been their strategy that has led them wrong.

    By building products that are incompatible with others and refusing to open up Office files, they have implanted themself as the evil company in the mindset of those afffected. Those affected are those that realise that the world is always changing and want to be free to use any product.

    Those are also the people that end up makeing decisions about what products to use.

    Microsoft has "closed" them self out of the market.

    1. Re:The problem of Microsoft by RoLi · · Score: 4, Interesting

      I doubt there are that many people outside of the stereotypical Slashdot demographic who view Microsoft the way you are describing them. Most people I know of know Microsoft as simply the company who makes the software they are familiar with.

      Well, the problem is that Microsoft no longer makes software they are familiar with!

      The ribbon-interface for Office was already alienating their users, although in the end it was accepted - but Windows 8 is just one step too far - a LOT of users are fed up. Apple is profiting from that, but also Android and maybe soon Steambox.

    2. Re:The problem of Microsoft by CastrTroy · · Score: 5, Interesting

      And yet MS is coming up with new ways to license Windows that make it cheaper than ever to make sure people have proper Windows Licenses. They also have this which is what allows you to buy $99 refurbished (off lease) PCs and ensure that you get a proper Windows license. The last $99 refurb I bought came with such a license and also included an actual OS install CD.

      I think they have a ways to go in terms of people building their own machines, or upgrading old versions. But it's not like they are charging ridiculous amounts of money for their software.

      --

      Anthropic principle: We see the universe the way it is because if it were different we would not be here to see it.
  2. Pull the plug on RT by msobkow · · Score: 5, Interesting

    If Microsoft thinks their big selling point is compatability with Windows applications, then by all means they should pull the plug on RT.

    As to the Surface Pro, I think it suffers from one big glaring flaw: it runs Windows applications.

    That means using menus, right clicks, and other such interface behaviours that are far from natural for a tablet/touch screen interface. What is needed for a successful tablet is an ecosystem of applications that are built just for tablet use. All the gestures in the world won't make it easy to right-click with one button (your finger), and let's face it: most of the useful functions of a Windows application interface are provided by the right-click menus.

    Even something so trivial as the toolbars and buttons/icons have to be upscaled for a touch interface, otherwise you get touches/clicks on the wrong interface widget. That which is easily clicked by an accurate device like a mouse or touchpad is notoriously hard to nail down with a fat finger.

    --
    I do not fail; I succeed at finding out what does not work.
    1. Re:Pull the plug on RT by thegarbz · · Score: 4, Interesting

      As to the Surface Pro, I think it suffers from one big glaring flaw: it runs Windows applications.

      You're assuming everyone wants a tablet with laptop capabilities. Some of us want laptops with tablet capabilities.

      Yes, the ability to run Windows applications is its biggest plus in my opinion. I finally have a full computer device minus the usual limiting app store ecosystem which if I'm on the go and need to take notes I can flip it over and start writing.

      Ignoring the abortion that is metro Windows itself is still quite usable as a tablet with a stylus and One Note is a phenomenal piece of software (considering who wrote it).

  3. keyboard support still lacking in Linux by Anonymous Coward · · Score: 4, Interesting

    As soon as googling reveals that Surface Pro 3 runs a mainstream Linux distro well, I'll consider one. (Apparently only keyboard support is hard.) In the meantime, no, I'm not interested in an Apple-style play where the hardware is wedded to the manufacturers OS.

  4. Re:Confusing the issue by SpzToid · · Score: 4, Interesting

    How many of those former Nokia employees that have just lost their job, (mostly in Finland, yes, but still!), could have contributed towards improving the Surface line, or the Windows tablet agenda in-general? Where's the synergy, Microsoft?

    --
    You can't be ahead of the curve, if you're stuck in a loop.
  5. Re:Pick your poison by thegarbz · · Score: 4, Interesting

    Why does it need to fall into either category? I would put it in a different class of cross over devices.

    Is it an overweight tablet or a laptop with a crummy keyboard? How about a one device fits everything, great for note taking and doing work on but not so hot for writing novels or playing shitty games on the bus.

    Stupid part is I would just buy a normal laptop if the ones with decent screens weren't the price of the Surface Pro 3, at which point I'm wondering why I would buy a device that's so limiting that it needs to be open and used with a keyboard.

  6. Re:I have a Lenovo Miix 2 11" by Simulant · · Score: 4, Interesting

    I've got a Lenovo Twist and it is, by far, the most frustrating device I've ever used. It's partially Lenovo's fault for bloatware & minor hardware issues but mostly I blame it on the schizophrenic OS that is Windows 8.1. Want to use it as tablet? Try manipulating that file with your fingers when a default app takes you to the desktop. Want to use it as a desktop? Whoops... That file just opened up in some crippled, full screen metro app...
    Just want to login to the damn thing? Why is the screen stuck upside down? I just pulled a neck muscle.... <Sigh>

  7. Re:Pick your poison by PopeRatzo · · Score: 4, Interesting

    Neither. It's the greatest mobile music production computer ever invented. Touch screen, portable, full standard connectivity. Runs full versions of the best DAW software w/ plug-ins. There's nothing close.

    I've got two of 'em. I'm not really invested in Microsoft's success, but I hope there are a few other manufacturers who are paying attention.

    --
    You are welcome on my lawn.
  8. Re:Pick your poison by hendrips · · Score: 4, Interesting

    Here I was trying to decide whether it was PC with half the weight and twice the power of the laptop I got from work, or a great way to take notes electronically without the hassle of LaTeX. Mindset is everything, I guess.

    For what it's worth, I've been using a Surface Pro for almost 6 months, and I haven't used the keyboard cover. Usually, the on-screen keyboard or the stylus have been fine for input, just like on other tablets. On the very one or two occasions that I have needed to do a lengthy amount of typing, I just plugged in a standard keyboard. Dissing a tablet because of an optional add-on seems a bit unfair.

  9. It never goes away by dbIII · · Score: 5, Interesting

    The real problem is the cost of license compliance.

    I had some shakedown artist apparently "approved by Microsoft" hassle me about compliance last year (2013) and their evidence was a licence for NT4 purchased in 1998 which expired in 2000. Sorting out licencing shit from fifteen years ago is almost something to call in geologists to deal with.

  10. Re:Embrace or Expire? by roc97007 · · Score: 4, Interesting

    Trying something and not following through. In the meantime they proved once again that you can't be market leader in a new segment by killing the existing market leader and wearing the skin you've peeled off it.

    That's a vivid metaphor, and describes the situation precisely. :-) I may use that.

    --
    Oliver's law of assumed responsibility: If you're seen fixing it, you will be blamed for breaking it.