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Tesla Removes Mileage Limits On Drive Unit Warranty Program
Ars Technica reports that Elon Musk today wrote that Tesla will remove mileage limits on its warranty policy for all Tesla Model S drive units. The warranty, which will still span eight years, won't have a cap on the number of owners for each vehicle. People who purchased Teslas before today were told that the warranty period for the drive unit expired after eight years or once the car logged over 125,000 miles. The revised warranty applies to new vehicles and Model S cars that are already on the road.
The article mentions that quite a few Tesla owners have had to have their drive units replaced; out of warranty, that runs about $15,000. Musk's announcement acknowledges that the change may cost the company some money, but says he's "confident it will work out well in the long run."
So there is a problem and they are avoiding recall?
... that can be given that Elon Musk isn't one of the best humans out there? Let me elaborate a bit. In an age of chasing profits and cut-throat competition and where the most ruthless are getting rich, there are some people chasing another type of enrichment. And this comes after giving up on patents. I don't know this man, but it'd be an honour to shake his hand. I simply got nothing that could do justice. Nikola Tesla would indeed be proud.
Because the summary sort of makes it sound like a lot of people had to pay for a $15000 replacement: The article says that many people have had to change their drive unit. It does not say specifically that they had to change it out of warranty and out of pocket. Given how new the Model S is and that the existing policy was for 125,000 miles anyway, I suspect it would be very few if any that were adversely affected by the old policy. Musk says they have to stand by the word that electric motors are fundamentally more reliable and the cost to the company is the increase in reserves for dry units that they will need to cover the new warranty since it is applied retroactively.
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If only other manufacturers would learn that stepping in front of an issue is always better than being run over by it, both for total cost and, more importantly, reputation.
If it included the battery then that might mean something.
The 85 kWh battery is already warranted for 8 years and unlimited miles.
I have enormous respect for Elon Musk, but don't mistake enlightened self interest for altruism.
Musk is a very successful and brilliant business person. I just think he also understands that customers appreciate being treated with respect and integrity. It doesn't hurt that he clearly believes in building the best product(s) possible, relying on innovations to place him squarely ahead of the entrenched players (whether that's NASA/Boeing/ULA, or GM/Ford.) His particular brand of greed is good for nearly everyone, but don't mistake it for something other than greed.
First we had the smug "NASA is boring, Elon Musk is awesome" article, and now this. If we hit 3 articles in 1 day, I think it becomes a national holiday!
I want to delete my account but Slashdot doesn't allow it.
I see superchargers popping up all over the place. They're becoming quite common along the east and west coasts. They're not needed for in-town driving since most people charge at home. The battery swap will cost about the same as a full tank of gas and includes swapping your original fully-charged battery back on the return trip. Using the supercharger is free forever.
I've used the superchargers numerous times and they were not a major inconvenience. When I drove up to Lake Tahoe from the Bay Area I stopped at the one in Folsom. I went and grabbed a burger and by the time I was done eating and using the restroom the car was ready to go and it cost me nothing to use.
Every morning I start out with a full battery. It takes me 5 seconds to plug in at night and 5 to unplug in the morning. I spend far less time charging than I ever did waiting in line to fill up with gas at Costco. Besides, I don't have to stay with the car while it's charging. Usually there's other stuff to do within easy walking distance. In 30 minutes I get 170 miles of range. They're generally only needed on long trips, not for everyday driving since it's more convenient to charge overnight at home. Even charging at home I average over 50 miles of range per hour of charging (with a dedicated 80A 240V charger).
The chargers are popping up all over the place as can be seen on Tesla's interactive map: http://www.teslamotors.com/sup...
Better Place died because nobody wanted the EVs that they worked with. Their range was also quite limited and the Better Place setup was quite expensive. With the Tesla I have a choice. I can pay to fill up in 90 seconds or spend nothing and wait a while.
My last electricity bill for around 1500 miles of driving was $62.57 for 39 days, and I'll admit I tend to exceed the speed limit and accelerate hard, so I'm not taking it easy either. Next month I'm driving up to Seattle and it will cost me $0 in electricity.
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