Slashdot Mirror


Windows 8.1 Update Crippling PCs With BSOD, Microsoft Suggests You Roll Back

MojoKid writes Right on schedule, Microsoft rolled-out an onslaught of patches for its "Patch Tuesday" last week, and despite the fact that it wasn't the true "Update 2" for Windows 8.1 many of us were hoping for, updates are generally worth snatching up. Since the patch rollout, it's been discovered that four individual updates are causing random BSoD issues for its users, with KB2982791, a kernel-mode related driver, being the biggest culprit. Because of the bug's severity, Microsoft is recommending that anyone who updated go and uninstall a couple of the specific updates, or rollback using Windows Restore. You can uninstall these updates in much the same way you uninstall any app; the difference is that once you're in the "Programs and Features" section, you'll need to click on "View installed updates" on the left. While it's mostly recommended that you uninstall 2982791, you may wish to uninstall the others as well, just in case.

47 of 304 comments (clear)

  1. For some it was just a plain black screen by yakumo.unr · · Score: 4, Interesting

    For some it was just a plain black screen with no errors displayed (win 8.1 x64) , same fixes though:

    http://answers.microsoft.com/e...

    1. Re:For some it was just a plain black screen by Anonymous Coward · · Score: 4, Informative

      Boot into safe mode and restore. Windows automatically creates a restore point before updates are applied. If the boot process is too quick to hit F8 or shift-F8, hard power your PC on and off a few times and Windows 8 will automatically go into a recovery mode where you can choose to reboot into safe mode.

    2. Re: For some it was just a plain black screen by Anonymous Coward · · Score: 2, Funny

      Uu, the classic desktop environment flame wars. I like it!

    3. Re: For some it was just a plain black screen by ozmanjusri · · Score: 2

      I'm pretty sure casual computer users still need to pay tax.

      Then use MyTax. That'll work for Android as well as Linux computers. E-Tax is a dinosaur.

      https://www.ato.gov.au/Individ...

      --
      "I've got more toys than Teruhisa Kitahara."
  2. It isn't only Windows 8 by cosmin_c · · Score: 5, Informative

    I'm using Windows 7 and I was affected by this. I can't fathom the depths of ineptitude required to release such an update, to be perfectly honest.

    1. Re:It isn't only Windows 8 by fustakrakich · · Score: 2

      Don't try to "fathom" anything. Just turn off automatic updates, and you'll be a bit safer.

      --
      “He’s not deformed, he’s just drunk!”
    2. Re:It isn't only Windows 8 by Anonymous Coward · · Score: 2, Insightful

      If it was just one update I might agree with you, but deciding to release four different bad updates at the same time is just ridiculous. All of my friends that worked in QA there have been laid-off, but even that doesn't justify the decision to release known bad updates.

    3. Re:It isn't only Windows 8 by BarbaraHudson · · Score: 5, Informative

      I can't fathom how slashdot fall to the point where people with ignorance on your level get modded up instead of into oblivion. Whats better is that you're claiming that Windows 8 drivers that don't work on Windows 7 caused the same problem for you. This is an ID10T or PBKAC error I think.

      Before jumping on the previous poster for mentioning Windows 7, you might have wanted to read the linked article, or better yet Microsoft's own description of one of the updates that states it affects a LOT more than just Win8x, and it has nothing to do with drivers

      Update to support the new currency symbol for the Russian ruble in Windows

      ... Windows 8.1, Windows RT 8.1, Windows Server 2012 R2, Windows 8, Windows RT, Windows Server 2012, Windows 7, and Windows Server 2008 R2.

      Buffer overflow in a character set table?

      --
      "Transparent" is a shit show that trades on every stereotype going. A man in drag is NOT a transsexual.
    4. Re:It isn't only Windows 8 by jones_supa · · Score: 5, Funny

      The scary thing about Linux is that they can do sometimes platform updates which suddenly break fundamental things like keyboard or ACPI fan control.

      But then again, the bleeding-edge development process also allows to get all the new cool features quickly into the kernel.

    5. Re:It isn't only Windows 8 by Ol+Olsoc · · Score: 4, Interesting

      Don't try to "fathom" anything. Just turn off automatic updates, and you'll be a bit safer.

      Microsoft doesn't pay attention to that any more. Before I nuked 8.1 and replaced it with Mint, they had at least 5 forced updates that wrecked my wife's laptop.

      --
      The shepherds did so well protecting the flock that the sheep no longer believed that wolves existed.
    6. Re:It isn't only Windows 8 by bigfinger76 · · Score: 2

      I don't believe you.

    7. Re:It isn't only Windows 8 by ozmanjusri · · Score: 3, Insightful

      The scary thing about Linux

      There's more than one Linux, and it's very easy to choose a stable distro that doesn't live on the bleeding edge.

      --
      "I've got more toys than Teruhisa Kitahara."
    8. Re:It isn't only Windows 8 by jenningsthecat · · Score: 3, Informative

      There's more than one Linux, and it's very easy to choose a stable distro that doesn't live on the bleeding edge.

      Do you mean like Debian Testing, (Jessie), that broke both my sound and my ability to suspend during the last dist-upgrade? Or do you mean like Debian Stable, (Wheezy), which won't work with my wired network hardware so I can't even install it in my new machine without a bunch of CD's and a few prayers? Or perhaps you mean Ubuntu, (I moved to Xubuntu when I got fed up with trying to get Debian working), which prompts me to reboot after updates a couple of times a week like some crappy Windows box?

      I don't think I could ever really go back to Windows, (especially given my recent experiences with 8.1 on my GF's new laplet), but recently there have been days when I've toyed with the idea...

      --
      'The Economy' is a giant Ponzi scheme whose most pitiable suckers are the youngest among us and the yet-unborn.
    9. Re:It isn't only Windows 8 by phantomfive · · Score: 4, Insightful

      Isn't it sad that in 2014, font processing on Windows still happens in the kernel? Wouldn't it be nice if, instead of shifting around their UI, Microsoft spent time moving font processing out of the kernel?

      Here is Microsoft's workaround. Notice how it involves fonts and the registry. The registry: another 'gift' that keeps on giving.

      --
      "First they came for the slanderers and i said nothing."
    10. Re:It isn't only Windows 8 by LesFerg · · Score: 5, Insightful

      I can usually find some way to boot into a repair mode and get things running again in Linux (I usually go with Debian) without having to follow the Microsoft approach of restoring my whole O/S from the install disk - which some people have been forced to do with these recent update bugs as they can't even get a boot into Windows safe mode.

      I have never had an update hose my Linux system so badly that I cannot get in there and replace or remove the offending driver or whatever.

      --
      If I had a DeLorean... I would probably only drive it from time to time.
    11. Re:It isn't only Windows 8 by chipschap · · Score: 5, Insightful

      I've never, ever had the severe kinds of problems you mention, and I've been on Ubuntu or its derivatives (most recently Mint) for years and years. And this is across maybe a dozen machines of all descriptions, and with all sorts of graphics cards, including the dreaded nvidia, which works just fine and only required a little patience.

      That is not to say I take the position that Linux is completely golden and Windows is purely trash. There are always bugs and problems. However, given what I paid for my Linux distros, I think I got a really good deal which far exceeds expectations.

      The problem is that some vocal Windows people will jump on Linux bugs as "proof" that Linux is not "ready" and so on. But Microsoft's latest antic convinces me that Windows, after how many years, is less ready.

    12. Re:It isn't only Windows 8 by LesFerg · · Score: 4, Informative

      In 5 years, I never had a Linux update break anything, no BSOD's or lockups either. The "other" PC, we'll call that "Windows" locks up at least once per day, BSOD's, nags about everything, loses its LAN connection configuration, won't do this or that, etc. Two identical PC's, one Linux, one Windows, only one is stable and trusted.

      If you have Win7 or Win8 locking up once a day or BSODs etc, then the problem is you.
      Seriously, it's you.

      Have to agree with that sentiment. I have not had any major problems with win7 since replacing old outdated hardware. The last big problem I had was the AMD software which kept prompting me to update to the latest drivers, advice which I stupidly accepted; the AMD driver developers dropped support for 'old' chipsets but never modified the updaters to advise against installing drivers that were no longer compatible.

      At the time I believed I was doing the right thing by keeping up with the suggested updates, this is not necessarily true all of the time. Sometimes you are trying to be too cheap instead of updating your old hardware. Also you should usually be able to track the cause of the BSOD and work out what hardware, driver etc. is being reported. Thats why the BSOD has all those scary numbers on it. So you can fix it. Instead of complaining about your daily BSOD.

      --
      If I had a DeLorean... I would probably only drive it from time to time.
    13. Re:It isn't only Windows 8 by jones_supa · · Score: 2

      GP's claim was that it is "very easy to choose a stable distro that doesn't live on the bleeding edge". For many people Ubuntu LTS is an obvious choice. If there suddenly comes a rule that Ubuntu cannot be used, then the choice is obviously not very easy.

    14. Re:It isn't only Windows 8 by Anonymous Coward · · Score: 4, Informative

      Luckily, neither Gnome nor systemd run in kernel space. What's even better, you can have a fully functional syste without either of those as well.

      Typing this on Linux with Gnome, and no systemd. Imagine that!

    15. Re:It isn't only Windows 8 by Cutterman · · Score: 2

      Confirm Windows 7 affected. System fonts wouldn't display resulting in illegible system.
      Did a restore and then cautiously installed update one by one, with reboots in between each.
      Running OK now
      Seems the problem was Windows installing all those updates in one big bunch.

      The Cutter

    16. Re:It isn't only Windows 8 by simplypeachy · · Score: 2

      I'm taking collections for a Karma Self-Destruction Fund, to support people who accidentally held up logic and sane discussion towards a Microsoft subject, and get themselves mutilated by the prejudicial horde. Care to donate?

    17. Re:It isn't only Windows 8 by AmiMoJo · · Score: 2

      Windows doesn't do font processing in the kernel. This update changes the way the kernel handles the Russian code page, which Russian versions of Windows use instead of ASCII since the American Standard Code for Information Interchange doesn't support Cyrillic characters.

      --
      const int one = 65536; (Silvermoon, Texture.cs)
      SJW, n: "Someone I don't like, and by the way I'm a fuckwit" - AC
    18. Re:It isn't only Windows 8 by c · · Score: 2

      I've never, ever had the severe kinds of problems you mention, and I've been on Ubuntu or its derivatives (most recently Mint) for years and years.

      I've seen all sorts of similar stuff. Mind you, it's not as bad as the GP suggests. If you're running Debian testing, you *will* get bit on the ass inevitably. And Ubuntu prompts you to boot more than any other distro largely because the others don't really prompt you to boot at the GUI layer after a kernel update.

      I've seen some updates that render a system unbootable (the one that comes to mind was that /dev/hd* to /dev/sd* migration a while back), and there's been some pretty boneheaded small glitches too (Ubuntu recently updated to show a pretty background image at boot rather than the far more useful prompt for my whole-disk decryption password). And things like drivers can be a pain (nvidia graphics and anything involving the name "Broadcom" in particular).

      The main difference from Windows, though, is that I've never, *ever* had to solve a Linux distro issue by reformatting. I've had to boot into rescue to edit files, sure, but in over 20 years of running Linux, I've never had to completely nuke a system in order to "save it" from a broken update. In fact, I think the only time I've had to do so was way back when I had to tweak my own storage drivers.

      --
      Log in or piss off.
  3. In other news... by djupedal · · Score: 4, Funny

    Microsoft announced they will change from calling their software 'software' to 'cute puppy' in bid to distance themselves from their reputation as they have now run out of feet to shoot and stick in their mouth.

  4. This update deleted my "All Programs" list by PilotKnob · · Score: 4, Funny

    I'm going to have to reinstall Windows 7, and I can't tell you how excited I am about this.

    1. Re:This update deleted my "All Programs" list by Anonymous Coward · · Score: 3, Informative

      Use System Restore in Windows 7. Start up the pc and when you see the first text on the screen, press the F8 button and then choose Safe Mode with Command Prompt. Type: rstrui.exe

      For XP users:
      %systemroot%\system32\restore\rstrui.exe

      Now you can use your mouse and choose a date to go back to before the problem.

    2. Re:This update deleted my "All Programs" list by Cutterman · · Score: 2

      Unfortunately rstrui.exe is a GUI rather than a console app so if your GUI fonts are messed up it is unusable.
      rstrui needs to be a console app

      The Cutter

       

  5. Re:some 19 years on... by BitZtream · · Score: 2

    Chicago pretty much did (ignoring driver flaws) ... until they added backwards compatibility.

    --
    Persistent Volume manager for Kubernetes - https://github.com/dwimsey/openshift-pvmanager
  6. Forget TFA by Anonymous Coward · · Score: 5, Informative

    Here is the better workaround for the problem from Microsoft: https://support.microsoft.com/kb/2982791

  7. I've learned the hard way by msobkow · · Score: 5, Insightful

    I've learned the hard way over the years. Never let Windows Update install a driver of any kind. Ever.

    I've had them blow out network cards, video cards, sound cards, and low level on-board devices. I've had them completely bork systems to the point where they were unbootable.

    Go to the vendor and get the official updates.

    I don't know how they do it, but Windows Update perpetually mis-identifies hardware and installs the wrong drivers, delivers broken drivers, and otherwise screws up when it comes to drivers. Yet the official vendor's drivers (such as Intel) work just fine.

    Go figure. One would think Microsoft is just redeploying those same drivers, but years of being burned have taught me that's not the case.

    --
    I do not fail; I succeed at finding out what does not work.
    1. Re:I've learned the hard way by jones_supa · · Score: 3, Informative

      The nice thing about Windows Update drivers is that they sometimes allow you to install the the sole driver instead of the 300MB garbage pack from the vendor. :)

    2. Re:I've learned the hard way by jones_supa · · Score: 2

      It's a bit amateurish to dismiss the parent with the classic "it works for me, there must no problem". For example, maybe your university machines were mostly the same brand of conservative desktop machines which had quite basic hardware with well-tested interoperability with Windows Update? I mean, if you have a bunch of HP or Dell machines with Intel integrated graphics, the chances of things exploding are probably lower than with some more hot rod hardware.

    3. Re:I've learned the hard way by phantomfive · · Score: 2

      I've learned the hard way over the years. Never let Windows Update install a driver of any kind. Ever.

      That's a good strategy, but one of the offending patches was a change to include the new symbol for ruble. It wasn't a driver update.

      --
      "First they came for the slanderers and i said nothing."
  8. is this BETA? by the_fat_kid · · Score: 2

    I thought for sure that I had missed the [Satire] tag

    --
    -- Sig under construction...
  9. Connected to mass layoff of Windows SDETs? Maybe? by xeno · · Score: 5, Insightful

    One of the bits of logic used for recent layoff and reorgs has been something like 'component/security/etc testing had become so mature at Microsoft (!) and ingrained into normal dev processes, that such a large population of SDETs (testers) across OS and key office products is unecessary.' Just chew on that for a second, and ponder how intensely stupid that seems.

    But nevermind my opinion; I guess we're getting some at-scale empirical testing of whether getting rid of testers en masse was a good idea.

    --
    I think not...(*poof*)
  10. It's pretty hard to roll back automated updates by Brulath · · Score: 5, Informative

    I hadn't realised it was an update which caused the error, so when I finally resorted to system restore it just auto-updated immediately and broke again. At which point a second System Restore decided it would fail to modify a file and thus refused to work. Four hours later, I had to format to get Windows back.

    One thing I learned: Disable fast boot, if it's enabled, on your Windows machine (powercfg -h off will disable hibernation entirely). Apparently a Ubuntu boot dvd cannot mount an NTFS partition with write enabled if a hiberfile.sys is present (apparently windows leaves its mounts active and stored in said file, so modifying the file system would cause problems). You can mount it as read-only and get your data, but if you run into a problem that could be fixed by modifying or deleting files then you're out of luck if fast boot is enabled and the action required cannot be performed from the windows boot environment (you can't disable fast boot from it, the required services aren't loaded).

    Your startup time will be a little slower, but you might just save that time if something ever goes wrong with your Windows install and system restore fails.

    1. Re:It's pretty hard to roll back automated updates by danknight48 · · Score: 5, Interesting

      I hadn't realised it was an update which caused the error, so when I finally resorted to system restore it just auto-updated immediately and broke again.

      Rule number 1 = Dont use system restore
      Rule number 2 = Dont use system restore
      Rule number 3 = Google "Stop 0x0000000e" error code on your BSOD.
      Rule number 4 = Remember the last thing you did before the BSOD started happening, reverse the process. Job fixed.

      One thing I learned: Disable fast boot, if it's enabled, on your Windows machine. Your startup time will be a little slower, but you might just save that time if something ever goes wrong with your Windows install and system restore fails.

      All fastboot does is skip a few bios checks (eg: fast memory scan instead of full). It will not effect anything else, unless you have a hardware fault which can be detected at BIOS post.

      Apparently a Ubuntu boot dvd cannot mount an NTFS partition with write enabled if a hiberfile.sys is present (apparently windows leaves its mounts active and stored in said file, so modifying the file system would cause problems).

      Sounds like the Ubuntu DVD doesnt include NTFS-3G which is required for NTFS write ability on linux. Or simply its a safey feature to prevent you deleting the hibernation file.
      The only time you need to keep this file is if your machine is in hibernation and powered off. Only then will it contain possible data your working on that isnt technically saved. If you wernt in hibernation when you powered the machine off, the file is just a placeholder for the next hibernation.

  11. never update windows on patch day, wait a week by Nyder · · Score: 5, Insightful

    One thing I have learned over the course of MS OS's lives, is to NEVER update the computer at within a week of the updates being released. MS had a nice reputation for putting out crappy patches every now and then.

    You are the product tester and you get to pay for it. So be smart, let the stupid people get the BSOD's so you don't have to.

    --
    Be seeing you...
  12. Field day for hackers. by whoever57 · · Score: 3, Interesting

    Since some of the updates were for security fixes, this gives hackers time to analyze and reverse engineer the original fault, then use it against systems before there is a fix available.

    --
    The real "Libtards" are the Libertarians!
  13. 10 LET M$ = "Microsoft" by tepples · · Score: 2, Informative

    It's been M$ since the 1970s, back when Microsoft was a publisher of BASIC interpreters and names of string variables in BASIC ended with $.

  14. Re:Reference? by pslytely+psycho · · Score: 2

    http://support.microsoft.com/kb/2982791

    Reference Known issue number 3.

    The linked report is rather dull, lacking all of the OMG DEAD COMPUTERS EVERYWHERE, aspect.
    It does confirm the problem, and states downloads were removed, followed by what appears to be (only glanced at and did not actually read) detailed instructions for 7/8 to remove the updates if you were negatively affected.

    This is why I always wait one week and do my updates manually on the advice of a wizened old computer guru I knew years ago.

    --
    Donald Trump, on a crusade to make Nixon look respectable
  15. They fired 30% of their testers by Anonymous Coward · · Score: 5, Interesting

    The Windows Serviceability team (dealing with updates) was decimated in the middle of last month, losing about 30% of their testers. This outcome is not surprising at all. Expect things to get much worse soon.

  16. How many people will do this? by tsa · · Score: 2

    Since most people on this planet are not tech-savvy and don't read sites like /., I wonder what percentage of Windows 8 users will actually do the things Microsoft recommends.

    --

    -- Cheers!

  17. a case of the Mondays by slashmydots · · Score: 2

    One of the Window 7/8 glitches basically went like this. I changed the kernel mode drivers and now I'm going to reboot. Hey, it looks like a glorified temp file called fntcache.dat that's a cache for font-related stuff is corrupt. Should I keep loading the OS? OH HELL NO! Fuck everything! I quit! *blue screens*
    Mega case of the Mondays. Seriously, who coded it to crash the entire OS if a font cache seems to be a bit off instead of regenerating or renaming it?

    1. Re:a case of the Mondays by phantomfive · · Score: 2

      Seriously, who coded it to crash the entire OS if a font cache seems to be a bit off instead of regenerating or renaming it?

      The same people who decided font processing in the kernel is a good idea.

      --
      "First they came for the slanderers and i said nothing."
  18. For Win9, MS should go back to Service Packs... by BUL2294 · · Score: 4, Interesting

    This is a perfect example of why Microsoft should go back to doing Service Packs and not these seemingly random "feature updates" that have become the norm with Windows 8.x and Office 2013 (non-MSI / "click to install"). There's no standard codebase anymore and feature updates are just being installed willy-nilly, with no real support window for delayed installations. (At least with a SP, you had a year to test & work around a problem before MS pulled the support plug). This is another reason why companies don't want Win8.x--kernel-level updates with only a few days warning. (Articles were still talking about "Windows 8.1 Update 2" as recently as 2 weeks prior to August's Patch Tuesday). I'd hate to be an NT administrator fretting over all my 2012R2 installations right now.

    Instead of getting a SP for Windows 8, we now have 8.1. Instead of getting SPs for Windows 8.1, we now have 8.1 Update 1 and 8.1 August Update. We have updates that come through the "Store" app. This is one of the reasons (granted, not the primary one) why the uptake of Windows 8.x is now slower than Vista's uptake some ~2 years post-RTM, and why Windows 7 is gaining market share, at the expense of XP and Vista. Companies don't want this model and the headaches that go along with it.

    So, for Win9, just go back to a Service Pack model and make everybody happy. Yes, SPs cost a lot of money to put out, and yes MS ends up looking old-school, but the rigor with testing is (presumed to be) significantly higher than some rushed, "little" update. Windows 8.x is broken, and Microsoft keeps pitching a newer, faster cycle of feature updates, but this just proves they are incapable of properly handling such a model... Microsoft: you are not Apple, and you don't have to try to emulate them.

    As for myself, so far my two Win8.1 installations (one x86, one x64) and one of 2012R2 in a VM are not showing problems from these updates... But I have only myself to blame for not waiting a few extra days. Of course, now MS will have to come up with an out-of-band fix (with even less testing) within the next ~3 weeks or will have to have 2 sets of patches for September's Patch Tuesday--one for those who haven't uninstalled these updates and one for those who have. Pure stupidity...

    --
    Windows 3.1x calc: 3.11 - 3.10 = 0.00
    1. Re:For Win9, MS should go back to Service Packs... by BUL2294 · · Score: 2

      Generally speaking, old-school Service Packs were both the bundling of hotfixes and new kernel-level features (e.g. USB 3.0, 4K drive sectors, UEFI support, etc.). In the world of Win7 and lower, Patch Tuesday was generally limited to security fixes and parameter changes (e.g. daylight savings time changes). Microsoft would also make available optional updates to Windows components (Internet Explorer, Media Player, etc.) that you could apply as desired.

      This model isn't true with Win8.x. They're putting out kernel/feature updates every few months, trying to appear more Agile. A few months back, there was a mini-furor over Update 1 in that you had 30 days to test & apply it to your systems, or get no new updates. There was no beta of the release code that administrators could test ahead of time, as was customary with Service Packs. Some users flipped--specifically companies. Microsoft backed down a teeny bit, but only offered to create a branch for those who wanted to hold off on Update 1--for one extra Patch Tuesday cycle (4-5 weeks).

      --
      Windows 3.1x calc: 3.11 - 3.10 = 0.00