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Time Warner Cable Experiences Nationwide Internet Outage
Wolfrider (856) writes Reports are coming in from multiple U.S. states that TWC is having a major Internet outage since early this morning. ... TWC's customer service reps are reportedly a bit overwhelmed by call volume at the moment, and no ETA yet.
According to CNET, most locations should be more-or-less back online as of 7 a.m. EDT or so (my TWC connection came back around 7:30 a.m. EDT). TWC says it's maintenance gone wrong: In response to a query by CNET, Time Warner Cable issued this statement: "At 430am ET this morning during our routine network maintenance, an issue with our Internet backbone created disruption with our Internet and On Demand services. As of 6am ET services were largely restored as updates continue to bring all customers back online."
this level of incompetence clearly deserves the penalty of death
my kids woke up this morning and couldn't watch their Phineas and Ferb cartoons. my oldest kid had to actually read a book to pass the time before camp and a trip to the museum
My time Warner went out sometime around 4:30 EST this morning, oddly enough it came back up before I was awake (IRC logged my disconnect) and with IPv6 service finally, it's a good chance they had a hiccup doing a mass switch to IPv6
TWC: "Surely only Comcast can save us! Please allow the merger!"
Government: "Well golly gee, what a great idea!"
All my liberal friends think I'm a conservative, all my conservative friends think I'm a liberal.
I am on Time Warner at home and when I got up this morning I found I couldn't check my email like I do every morning. I spent a bit of time on it trying to figure out what they had done to the connection and found I could not connect to their DNS servers, but I could connect to remote IPs and even trace route them just fine.
I had to head into work, so I didn't stay to actually call them... But I'm hardly surprised if they have screwed up their DNS. I had changed my DNS settings to use Google's DNS servers for a long time because theirs had issues. More recently I rebuilt my PC and I hadn't changed the settings again so they still use Time Warner's DHCP settings to pull DNS server settings.
we are all invisible unless we choose otherwise
When I subscribed to Comcast a while back, there was a 4 day outage. By the second day, I found out that it was due to an attack on the DNS servers. So I went into the gateway and changed mine to Verizon's for the time being.
I mean, a couple hours isn't the worst TWC has ever done. Not even in the past year. This is just a wide problem. No one even bothers to note 12 hour fuckups on a regional scale.
I haven't had TW for years, but when I did, it was newsworthy when it was actually working.
Slow down, cowboy! It has been 4 hours since you last posted. You must wait another few hours.
I was forced (by moving) to switch from TWC to Comcast. I can tell you from experience that everything that is bad about TWC is at least 5x worse with Comcast. TWC fixed this in a matter of hours; if it were Comcast they would have billed the customers for the problem and it wouldn't be working until at least Monday.
Damn_registrars has no butt-hole. Damn_registrars has no use for a butt-hole.
It was not just DNS, you could not ping by IP address either. Oddly their DNS would not resolve names other than hulu.com and their own name servers. Wonder if hulu is hosted in their network.
When you cant win, ad hominem.
Did the NSA screw up again while tapping in into the TW infrastructure? I mean, if the manage to knock whole countries of the Internet by doing so, I wouldn't be surprised if they knocked a few ISP offline now and then.
Did they jump the gun on the comcast merger?
Several rumors about this outage are circulating, so being as I work at Time Warner i thought id dispell them.
1.Your call is important to us: this is a longstanding glitch in our callcenter software. at no point do any of us sincerely have any valued interest in you, or your communication.
2.We are working to resolve the issue quickly: not likely. Tina started her lunch break at like, 10 am. im posting this from the beerpong tavern up the road. My manager is asleep in the datacenter. nick and rob from networking didnt show up today because they had like, 11 vodkas last night and that means theyll be on from vpn around 6 pm to sign their timesheet.
3.This was caused by routine maintenance: again, a rumor. Dale and I wanted a kegerator in the NOC but we were already using the fridge in there for bottled beers. Instead we emptied a rack and made space. we're calling it cellar temperature but really its a bit warmer.
4.You are all valued customers: I dont know where people get this idea. have you tried calling? seriously most of the phone tree is a circular loop. we have maybe 4 phones in this office and its incredibly difficult to order pizza and wings while you "people" keep inundating us with sob stories about your internet.
anyhow sign up for the bundle, or 3 play or whatever it is the coked up hobo in marketing calls it these days. maybe that will help, or not, i dont know. that food truck with the salvadorian food is outside again and daddy needs a pupusa so, whatever.
Good people go to bed earlier.
The fact they have ONE backbone connection is an utter and epic failure. Who designed their network because that person needs to be fired.
Each major section or city needs it's own backbone connection. At least that is how we did it back in the old @home days, one failure can not bring down all services across the nation. Some cities had multiple backbones going into the area's OTN.
Do not look at laser with remaining good eye.