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3 Recent Flights Make Unscheduled Landings, After Disputes Over Knee Room

The AP reports that American airplane passengers, squeezed by increasingly tight seating aboard planes, are lashing out, actually getting into in-flight fights over knee room: Three U.S. flights have made unscheduled landings in the past eight days after passengers got into fights over the ability to recline their seats. Disputes over a tiny bit of personal space might seem petty, but for passengers whose knees are already banging into tray tables, every bit counts. ... Southwest and United both took away 1 inch from each row on certain jets to make room for six more seats. American is increasing the number of seats on its Boeing 737-800s from 150 to 160. Delta installed new, smaller toilets in its 737-900s, enabling it to squeeze in an extra four seats. And to make room for a first-class cabin with lie-flat beds on transcontinental flights, JetBlue cut the distance between coach seats by one inch.

28 of 819 comments (clear)

  1. Anthropometrics by DanielRavenNest · · Score: 4, Interesting

    Since they have apparently reached the limit of human tolerance, one answer is to offer wider seat spacing for a little extra price on some flights. The remaining "dense pack" passengers then have no reason to complain: "If you needed more space, why didn't you choose our XL flight?"

    1. Re:Anthropometrics by anarcobra · · Score: 4, Interesting

      KLM has this. I almost always pay for the extra leg room. It gets more and more expensive every time I fly though but on a 9 hour flight it makes a big difference for me.

    2. Re: Anthropometrics by dukeblue219 · · Score: 3, Interesting

      It's not even that expensive... there's usually plenty of Economy Plus available ranging from $50-$80 on a cross-country flight, down to $30 on a two hour flight (not exact, just my recollection). Life's too short to worry about $50 and get stuck with your knees jammed into an economy seat for 5 hours -- just pay it if you can. Honestly, if you can't afford the $50, then you probably don't fly long distances very regularly anyway.

      Also, for business travelers who don't have elite status, you'd be surprised how many companies out there are willing to pay for extra legroom if you just ask.

      --
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    3. Re:Anthropometrics by CohibaVancouver · · Score: 3, Interesting

      one answer is to offer wider seat spacing for a little extra price on some flights

      At check-in, United Airlines offers economy seats with much better legroom for a modest upcharge. On a transcontinental flight it's usually around $60 - $70.

      I travel a lot for business (60 segments so far this year), often in Economy Plus, and there are usually many seats in E+ available, even when sardine class is completely packed.

      People simply refuse to shell out the coin for additional comfort. I think if E+ *were* full you'd see United expanded it until eventually their entire aircraft had room leg room at a higher price.

    4. Re:Anthropometrics by knightghost · · Score: 5, Interesting

      Most seats no longer have enough room to open a laptop.

      As a frequent flier and 6 ft tall, I can attest that airline seats have gotten to the point of cause widespread pain and suffering, including physical injury. There is not nearly enough competition in the airline industry to lead to improvements driven from capitalism. This is unfortunately the time where government needs to step in for the general well being of society.

    5. Re:Anthropometrics by JoeMerchant · · Score: 1, Interesting

      Cities (especially big ones like NYC and Miami) have a tendency to under-report crime. Accurately keeping crime statistics only makes them look bad, why would they willingly do that?

    6. Re:Anthropometrics by Grishnakh · · Score: 3, Interesting

      Depends on the city. Some cities are very safe, others are not. Manhattan is very safe generally, other parts of NYC (like the Bronx) are less so. St. Louis, Oakland, and Detroit are the most dangerous cities, while Plano, Virginia Beach, and Henderson have very low violent crime rates.

      https://en.wikipedia.org/wiki/...

      There's a lot of interesting info in that link. For instance, WTF is going on in Colorado Springs? It's one of the safest cities for murder, however it's one of the most dangerous cities for rape. Same goes for Anchorage, though maybe that has something to do with Alaska's highly skewed male/female ratio. Lincoln NE is also the same.

      Anyway, aside from some oddities like that, if you look through the rankings for various crime categories, you'll generally see the same cities topping the charts for crime: St. Louis, Oakland, Detroit, Memphis, Cleveland, Toledo, Newark NJ, Atlanta, etc. The common factor in all these is poverty: these cities have terrible economies, their industries left decades ago, they're just burned-out shells really and all the people who could afford to leave have left. Some of them do have some industry still left (Atlanta is home to CNN, Newark has some financial industry that spilled over from Manhattan and Jersey City in search of cheaper real estate), but not nearly enough to keep the economy in good shape. The cities that are the safest are either bedroom communities (like Henderson NV) for nearby larger cities (Las Vegas in that case) (Jersey City is like this too, a lot of Manhattanites have moved there in search of cheaper rent), tourist destinations (VA Beach), or have strong economies due to strong industries (San Jose, Portland, Seattle, with tech industry). However, many of the safest cities are smaller cities with less than 500k people, like Plano, Lexington KY, Fort Wayne IN, Lincoln NE, and Mobile AL, which would lend support to the idea that higher density creates more crime.

    7. Re:Anthropometrics by Grishnakh · · Score: 1, Interesting

      Newark is majority black; I was just there for something and I stuck out like a sore thumb downtown. I wouldn't feel comfortable there at night. But the part that kinda disproves you is the rape stats: Newark is near the top for murders, but it's near the bottom for rapes. The top 6 cities for rapes (per capita of course) are Minneapolis, Anchorage, Cleveland, CO Springs, Tulsa, and Lincoln NE. I'm pretty sure 5 of those 6 have very few black people: Lincoln is 86% white and only 3.8% black. Tulsa has more blacks at 15.6%, but still nowhere near a majority. Cleveland is majority black at 53.3% (and 37.3% white), but it's the exception here. Anchorage is 5.6% black (actually higher than I expected), Minneapolis 18.6%, and CO Springs 6.3% (78.8% white). So it appears from this list that cities with lots of white people are the ones where you're more likely to get raped, though perhaps you're less likely to be murdered.

      BTW, Newark is 52.4% black, and only 11.6% non-Hispanic white (and 33.8% Hispanic of any race). What'd be really interesting is to see who actually commits the most of each type of crime, in every metro area, since it isn't necessarily the majority group that commits the majority of any particular crime. But still, it does appear that there is no correlation between black concentration in a city and its standing in the rape rankings, which I find quite interesting. (And before you think of it, it doesn't correlate to how many Hispanics there are either; the cities with tons of Hispanics like Miami, San Diego, LA, and El Paso are pretty low in the rape rankings.)

    8. Re:Anthropometrics by c6gunner · · Score: 4, Interesting

      The solution is simple: load them up with tranquilizers/sedatives and stack 'em in like cordwood. ;)

      I know you're joking, but I would absolutely LOVE that. We just don't have the technology for it yet ... but if we ever perfect safe and cheap suspended animation, this would be the perfect solution for everyone. Airlines can cram 4 times as many people on a single flight, airfare costs half as much, and your journey subjectively lasts a fraction of a second. It's a win-win proposition.

  2. Today's business class is the 70s' economy class by ControlFreal · · Score: 5, Interesting

    Judging by images like these, today's business class is pretty much what economy class used to be in the 70s. Some argue that flying has become too cheap. I beg to disagree: flying in a humane manner has not become cheaper, it's just that you'd have to book business class nowadays.

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  3. Re:Today's business class is the 70s' economy clas by boaworm · · Score: 3, Interesting

    Well put. Prices have gone down drastically because of a number of factors.
    * Less space per pax
    * Better aircraft and engine
    * Better utilization of aircraft
    * Reduced service (drinks+meals moved to paid ancillaries)

    Todays "coach" class really is no more than a bus. If you want comfort, upgrade. Else, suffer in silence :-)

    --
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  4. Re:How about... by ILongForDarkness · · Score: 4, Interesting

    Probably reasonable. The problem is the first time you fly with an airline you have no idea how crammed they are versus the competition. Add to that they keep changing the configuration of the planes and you have no idea. I flew recently to Prague on Air Transit. On the way there the most comfortable I've flown yet other than when in an emergency aisle (and in a way better since the seat in front was close enough that I had access to a usb charger). On the way back: cramped as hell with about 20 3 yr olds in the surrounding 5 rows front and back. Same airline and route 1 week apart. You never know what you are getting for your $1000 and that isn't right.

  5. The seats get smaller, while the average person by jenningsthecat · · Score: 4, Interesting

    gets both larger, (higher BMI, greater average height), and older, (aging population). Something's gotta give.

    I know! How about some shareholders agreeing to make slightly less profit on their investments in order to increase comfort and safety for many millions of people? And how about the food industry agreeing to dial it down on the addictive, fattenning foods they make and push?

    Nah, silly idea - forget I said it. What was I thinking?

    --
    'The Economy' is a giant Ponzi scheme whose most pitiable suckers are the youngest among us and the yet-unborn.
  6. Re:Today's business class is the 70s' economy clas by Charliemopps · · Score: 4, Interesting

    I used to think that... then I flew through Asia and the Middle East.
    Plenty of leg room, free dinner that was actually tasty, free drinks, the flight attendants treated you like royalty.
    But most importantly: The tickets were cheaper.

    So one has to question whats wrong with airlines here... why can't they make money? My only conclusion is that the frequent bailouts they've received has allowed them to institutionalize failures in their business models. We need to stop "Saving" industries/businesses. Failure is good for the system.

  7. The whole industry needs to rethink pricing. by mark_reh · · Score: 3, Interesting

    Ticket prices should be based on a combo of flying weight and space. Flying weight is passenger plus baggage weight. Space is a function of height/weight of the passenger and dimensions of their bags. If you're really tall, and/or really fat, you're going to pay more for a comfortable seat, but you will get a comfortable, safe seat, and those around you will, too.

    It shouldn't be too hard to make aircraft seating configurable for passengers of different weights/heights.

    It seems likely to me that cramming seats so close together is a safety issue. I wonder what the wreck stats show about leg injuries.

  8. The local paper had this tidbit by Provocateur · · Score: 3, Interesting

    The gentleman in question had wanted to use his laptop to update his notes after a business trip, if I recall correctly. He put the gizmo called 'knee defender' so that the passenger wouldn't recline as he worked on his computer. He says he should have handled things differently; he was stunned when 1) the passenger actually poured water on him, splashing a bit on his laptop, and 2) that their plane was diverted over the incident. He also switched to an airline that didn't have reclining seats the rest of the trip

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    1. Re:The local paper had this tidbit by Anonymous Coward · · Score: 4, Interesting

      The gentleman in question had wanted to use his laptop to update his notes after a business trip, if I recall correctly. He put the gizmo called 'knee defender' so that the passenger wouldn't recline as he worked on his computer. He says he should have handled things differently; he was stunned when 1) the passenger actually poured water on him, splashing a bit on his laptop, and 2) that their plane was diverted over the incident. He also switched to an airline that didn't have reclining seats the rest of the trip

      Well, to put it more accurately, by installing the device, he removed the ability of the woman in front of him to recline her seat without informing her that he had done so. He noticed the complaint from the woman to the flight attendant that her seat was not reclining and/or the flight attendant asked him to remove the devices, at which time he removed the devices. The woman reclined her seat abruptly, which almost damaged his laptop. Then he pushed back hard on the seat and reinstalled the device, at which time the woman threw her drink at him. The woman was moved to another seat, but the man apparently verbally abused the flight attendant, and this resulted in the diversion. It was probably not his choice to book a different airline that did not have reclining seats, it was probably that the airline refused to book him a continuing flight.

      http://www.washingtonpost.com/news/post-nation/wp/2014/09/03/air-traveler-at-the-center-of-the-great-seat-reclining-debate-im-pretty-ashamed/

  9. Re:Lets use Anthropo-sedatives instead .. by X0563511 · · Score: 1, Interesting

    Honestly, the idea of passing out and waking up at the destination would be appealing (to me anyway).

    The idea of "trained" airline staff administering custom dosages of sedatives powerful enough to put someone out is, however, not.

    --
    For large sets, this will be our guide even unto death, for the LORD will work for each type of data it is applied to...
  10. Engineering solution by Anonymous Coward · · Score: 3, Interesting

    Sounds like the pivot for the recline is incorrectly placed. I regularly travel by train, and am then offered the opportunity to recline my seat by releasing a latch and moving the seat forwards. It reduces my own knee space, not anyone elses.

  11. Re:cram lots of people in a confined space by naughtynaughty · · Score: 4, Interesting

    Tall people are free to purchase bulkhead and emergency row seats right now. If you are super-sized you need to plan ahead to make sure you can find seating that fits you, business/first class is also an option but it also fills up. First come, first served. The last thing the airlines need is gate agents with a tape measure to make sure you "qualify" for certain seats. You also have the option of approaching me in my 2nd exit row, aisle seat, and offering to pay me to move to your less comfortable seat. Similar to how you can buy a better concert ticket and sell your inferior one. Free market at work, you can almost always get what you want it just becomes a matter of price.

  12. Re:Today's business class is the 70s' economy clas by quetwo · · Score: 5, Interesting

    Wish I could upgrade. My company will only book the cheapest fare (X or lower), which usually ends up to be about a $500 fare between Detroit and LAX. Because they won't pay for the upgrade, I have to wait for the day of the flight to do an upgrade, and the last time I tried, they offered an upgrade to business class for an additional $600, or first for $1200. I used to be able to use my miles to upgrade, but Delta changed the rules so that I can only use my miles to book flights. I'm always number 200 on the upgrade list because they take care of the families that got their branded credit cards before me (I only have 200,000 miles -- but somehow the people who never flew before have 250,000 on their account).

    The other solution people give is to fly another airline. That's fine if you are in New York or California -- but in the midwest, there are only two to choose from -- United and Delta. Both are in a heavy competition to see who can be worse. Every airport within 250 miles of me only offers one of those two to any destination that is not Florida or Mexico.

    But that's ok. I guess I deserve it. Every time I fly my knees swell up and look like and apple after a food fight because the 5' 3" housewife ahead of me deserves to lounge in comfort. I have an appointment to have the cartridge behind my knees to be scoped because they are torn up -- and I don't run marathons or do any activities that would produce that outcome (other than flying a few times a month). Being a healthy 6'4" with long legs is not easy if you need to travel in the USA for your job.

  13. How would we know? by Sycraft-fu · · Score: 3, Interesting

    There's no choice. There isn't a "little bit better" choice on domestic flights, even international flights on the same continent. When I fly up to Canada to visit my parents I have two options: Coach or First Class. The prices are VASTLY different, first class is over double the price of coach. Now it is much nicer, wide seats, plenty of legroom, and all the booze you'd like if you are the sort of person who likes to drink. But it is really expensive.

    There's no mid-range option. I can't pay 1.2x the coach price for something a bit better. If I could, I would.

    So how would they know? I've never seen it tried. If they offered the option and those seats always sat empty, or were full of people who had been given upgrades for no money, then ok, remove them. But they aren't available. Your only options are "cheapest possible" or "waaaaaay more expensive."

  14. Re:How about... by v1 · · Score: 4, Interesting

    I'll forgo my mod pts today to make a comment on this I've been wanting to say.

    The problem is the first time you fly with an airline you have no idea how crammed they are versus the competition.

    What they really ought to be mandated to do is provide physical examples of their seating and storage at the terminal. No more of this guesswork as to what's going to fit in the bin, what's going to fit under the seat, whether or not SirEatsAlot can squeeze into a cattle class seat without "spilling over". No questions as to whether or not my knees can clear the seat in front of me. Seats shown with seat in front in reclining position with a "this is what your fellow passenger is allowed to do to you" sign.

    This is mainly an issue of not being able to see the product before paying for it and only after your purchase is non-returnable. This ought to already be illegal. You ought to be able to sit down in a demo seat at the terminal, get out your laptop, realize there is NO space to use it, say "screw that!", get a refund, and get up and walk to the terminal across the way and rebook on another airline.

    --
    I work for the Department of Redundancy Department.
  15. Re: Yup by NemoinSpace · · Score: 2, Interesting

    Airlines were actually one of the first to get paying customers to do their work for them. Closely followed by gas stations. Computer OEMs perfected it by actually selling you an additional warranty with the provision that you spend a minimum of 3 hours on the phone learning a foreign language and disovering how not to force sodimms in backwards.
    I've flown twice since Bush gave arresting powers to 19 y/o waitresses. Putting up with this stuff on your way to a funeral is really too much. But it gives you a lot of perspective.

  16. Cheapest Ticket by Roger+W+Moore · · Score: 4, Interesting

    The only way this would work is to place height restrictions on the different classes of seat. I'm an academic and when travelling for work I have to purchase the cheapest ticket. Without a height restriction I would then be forced to purchase a ticket for a seat I physically could not sit down it (I already have to pull out the magazines on US carriers to allow blood flow to my feet).

    This can then open the debate about whether it is reasonable for an airline to charge someone extra just for being tall - something they had no control over and which is gender-biased. After all they don't charge more to provide special meals for those with dietary preferences or religious beliefs and, with the exception of medical conditions, that is a voluntary choice. Nor, I hope, do they charge disabled passengers extra for transporting wheelchairs etc.

  17. Re:cram lots of people in a confined space by j-turkey · · Score: 4, Interesting

    Why should everyone else pay more so that all other seats are larger to accomodate your height? I fit in the seats alright. Others do, too. Obesity isn't always the fault of an obese person, and I dont hear you suggesting that all seats accomodate them (in fact, they have to pay for two seats). Should small cars for small people be banned just because you don't fit in them? How about mandating that all clothing manufacturers make clothes that fit small people (at your expense) so that short people don't have to pay more for clothes that fit. I'm not trying to be mean about this, but what you wrote sounded ridiculously self-entitled. You are not entitled to special accomodations just because you're tall. You already get them. Tall people tend to make significantly more money than short people. Use that money to buy bigger seats rather than asking the rest of the world to pay more for their seats to accomodate your needs.

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    -Turkey

  18. Re:Today's business class is the 70s' economy clas by JoshWurzel · · Score: 4, Interesting

    If you are in the US, please let your company know that they're risking a worker's comp suit by refusing to purchase you the legroom that you need. Protecting the health of employees on the job is not optional. They may not have the same obligation if you're overweight (unless squeezing into the seat is also injuring you), but if you are incurring injuries during the execution of your job responsibilities then the company needs to do what it takes to prevent that from happening, up to and including eliminating travel from your job responsibilities.

    People also need to be aware of their body type when booking on their own dime. Cattle class is fine for a couple hours if you're less than 5'10" and less than 160 lbs. I'm small enough to fly across the US in standard economy. But if you're too big to fit in a standard seat, you need to do the right thing for *your* health and comfort.

  19. Re:Being tall isn't a choice by lgw · · Score: 3, Interesting

    Having adequate leg room isn't a "premium feature", it's what should simply be standard

    "Economy plus" or whatever they call the seats wit normal legroom is the old-school standard. Think of is this way: you can buy a "standard seat" ticket for $350, or an "I don't care how you torture me just give me the cheapest price" ticket for $300. 90% of customers choose the torture option over the standard option, cheap bastards, but you don't have to.

    --
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