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At CIA Starbucks, Even the Baristas Are Covert

An anonymous reader writes with this interesting story about what it's like to work at “Store Number 1,” the CIA's Starbucks. The new supervisor thought his idea was innocent enough. He wanted the baristas to write the names of customers on their cups to speed up lines and ease confusion, just like other Starbucks do around the world. But these aren't just any customers. They are regulars at the CIA Starbucks. "They could use the alias 'Polly-O string cheese' for all I care," said a food services supervisor at the Central Intelligence Agency, asking that his identity remain unpublished for security reasons. "But giving any name at all was making people — you know, the undercover agents — feel very uncomfortable. It just didn't work for this location."

41 of 242 comments (clear)

  1. What's so hard about using the time-honored by Chromium_One · · Score: 5, Insightful

    ... tradition of ticket numbers?!

    --
    When you live in a sick society, just about everything you do is wrong.
    1. Re:What's so hard about using the time-honored by toejam13 · · Score: 5, Insightful

      Came to say the same thing. How many different restaurants print your order number on your receipt, then call the number when ready? While more impersonal than calling names, it makes it easier since you can display a number on a screen. Also, numbers are more easily pronounceable than some names, and avoids the issue when two or more customers have the same name.

    2. Re:What's so hard about using the time-honored by pushing-robot · · Score: 4, Funny

      They tried that, but the customers all fought for ticket number 7.

      --
      How can I believe you when you tell me what I don't want to hear?
    3. Re:What's so hard about using the time-honored by mindwhip · · Score: 3, Interesting

      There is nothing more annoying than:
      1) Fake friendliness (if you care so much about my name try and remember it for next time since I tell you it on almost a daily basis)
      2) People who can't pronounce my name
      3) People who can't spell my name
      4) People who use alternate spellings of my name without confirming the correct one (my name has 3 alternate spellings)

      After being annoyed at one or more of the above for the umpteenth time I started giving my name as Dave and don't care if they use Dave, Davie, David, Day or any other variant as it isn't actually my name.

      PS: they could just have the loyalty/payment card show them my name and not have to ask but that would be too easy.

      --
      [The Universe] has gone offline.
    4. Re:What's so hard about using the time-honored by mindwhip · · Score: 3, Informative

      Oh forgot to add (even though it goes against 3 and 4 slightly):
      5) Being asked to spell my name when all I want is a freaking coffee.

      --
      [The Universe] has gone offline.
    5. Re:What's so hard about using the time-honored by Jstlook · · Score: 5, Insightful

      I think it would have been a great idea on the part of the supervisor to, rather than write their names on the cups, just give them each a name as they order. "Hi! Your name is Fred today, what can I get you?"

      --
      ---jstlook ---For that is the way of Elves, for they say both yes AND no, and mean every word of it. --- J.R.R.T.
    6. Re:What's so hard about using the time-honored by newcastlejon · · Score: 2

      I would have thought that all the spies would want Number 6.

      --
      If God forks the Universe every time you roll a die, he'd better have a damned good memory.
    7. Re:What's so hard about using the time-honored by txoutback · · Score: 3, Funny

      When they ask your name, Have a laugh and just say "call me mindwhip"... they'll get the message.

    8. Re:What's so hard about using the time-honored by philip.paradis · · Score: 3, Funny

      First world problems.

      --
      Write failed: Broken pipe
    9. Re:What's so hard about using the time-honored by pipedwho · · Score: 4, Funny

      I am not a number, I am a free man.

      Oops, my bad, I forgot we're talking about somewhere in the USA.

    10. Re:What's so hard about using the time-honored by Anonymous Coward · · Score: 3, Informative

      I see "cold fjord" in your handle. Does that refer to the /. kook of the same name?

    11. Re:What's so hard about using the time-honored by LoRdTAW · · Score: 2

      I am not a number. I am a person!

      Be seeing you.

    12. Re:What's so hard about using the time-honored by cant_get_a_good_nick · · Score: 2

      They tried that but they had to add a a one time pad and people got random drinks

    13. Re: What's so hard about using the time-honored by devilspgd · · Score: 5, Funny

      Better yet, go with "Bueller" and then leave without your coffee, leaving them calling Bueller, Bueller, Bueller.

      --
      Give a man a fish, he'll eat for a day, but teach a man to phish...
    14. Re:What's so hard about using the time-honored by arglebargle_xiv · · Score: 4, Funny

      There is nothing more annoying than:

      1) Fake friendliness (if you care so much about my name try and remember it for next time since I tell you it on almost a daily basis)

      2) People who can't pronounce my name

      3) People who can't spell my name

      4) People who use alternate spellings of my name without confirming the correct one (my name has 3 alternate spellings)

      I get that all the time because of my European surname, I mean how hard can it be to pronounce Echsteinlefahrtengruber? With my Serbian wife I can understand it, Grzplstcknfltmrzovic can be a bit of a mouthful the first time you see it, but anyone should be able to get my name right.

    15. Re:What's so hard about using the time-honored by Noah+Haders · · Score: 2

      I second mildly retarded :)

    16. Re: What's so hard about using the time-honored by sr180 · · Score: 3, Informative

      Some Comedians (The Chasers) in Australia booked and checked in online for a flight using the names Mr Terry Wrist and Mr Al Queda. When they didnt show for their flights, the calls across the terminal were pretty comical. www.youtube.com/watch?v=1FkYPV7Iwu4

      --
      In Soviet Russia the insensitive clod is YOU!
    17. Re:What's so hard about using the time-honored by tburkhol · · Score: 3, Insightful

      Here's the problem: the person who takes your order is not the person who delivers your order. There needs to be some way for server A to identify you to server B. Possible solutions:

      Assign a number to customer, and expect customer to answer to that number. Problems: depersonalizing, customers forget their numbers, "thirteen" sounds like "thirty"

      Let the customer assign an identifier for his order, providing some illusion of personal service. Problems: customer identifier may be confusing, customers may get annoyed if server A does not use the mystical spelling customer has in mind, servers may spend more time massaging the identifier than actually preparing product, server B may not pronounce the same identifier as server A recorded

      Photograph customers for product delivery. Problems: privacy fanatics, bad pictures, servers turn incidental photodocumentation into DMV-like picture-taking ritual

      In sum, there is no good way to make high-volume service look like personal service. People pretty quickly see through efforts to disguise it. While many people are willing to play along, occasional servers and customers will both manipulate these systems for their personal amusement. Misspelling your name is the barista equivalent of building paper-clip animals. Giving a fake name is the equivalent of painting your stapler purple. Try not to get bent out of shape when they call you "Susquehannah" instead of "Susquanna" or "Todd" instead of "Tom": they aren't trying to annoy you; they aren't trying to learn your name; They aren't likely to remember you next time; the content of your name is irrelevant to the process; and and effort to "get it right" only delays people around you.

    18. Re:What's so hard about using the time-honored by Nikker · · Score: 2

      This is just a fluff piece. Lying would be so ingrained into an agent of this type that their own mothers probably don't know their names anymore. If someone asks you your name for something like this you just make up a name, that is their job. If anyone asks just say your name is Lorem Ipsum.

      --
      A loop, by its nature, continues. If that didn't make sense, start reading this sentence again.
    19. Re:What's so hard about using the time-honored by TangoMargarine · · Score: 2

      Grzplstcknfltmrzovic

      Good lord, that needs about 3-5 more vowels. Or a Kleenex.

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    20. Re: What's so hard about using the time-honored by deadweight · · Score: 2

      They forgot Mike Hunt, General MalFunktion, Hugh G. Rection, E. Normous Johnson, Ben Dover, I.P. Daily, Richard Cranium, and a few others...

    21. Re:What's so hard about using the time-honored by geekoid · · Score: 3, Insightful

      Doing better then an oppressed country does not mean we are doing well.
      That's kind of a low bar.

      --
      The Kruger Dunning explains most post on /. http://en.wikipedia.org/wiki/Dunning%E2%80%93Kruger_effect
  2. Typical Government Hypocracy by pubwvj · · Score: 5, Insightful

    Yet the government (FBI) objects to our desires for privacy (Apple & Google on-phone encryption).

    1. Re:Typical Government Hypocracy by VanGarrett · · Score: 5, Funny

      Ah, but they know why they want their privacy, and are concerned that you might want yours for the same sorts of purposes.

    2. Re:Typical Government Hypocracy by Deadstick · · Score: 5, Funny

      Hypocracy? That's awful. I'd hate to be ruled by hypos.

    3. Re:Typical Government Hypocracy by Anonymous Coward · · Score: 5, Interesting

      Operational security is a concern for you on a daily basis?

      Talk about hyperbole. No, operational security isn't a concern for even those at CIA Starbucks on a daily basis. The reason they don't like names or number tickers or anything else that could directly or indirectly produce a pattern that can track their actions because they're so very aware of how everyone else not part of their system is or can be directly or indirectly tracked through a pattern of their actions. Although I guess if the Chinese and Russians are doing the same thing as part of their systems, it's not wholly unwarranted to think they may end up being tracked.

      Foreign states might try to coerce, corrupt, or disappear you?

      It's not rampant paranoia because everyone really is trying to get them? No, it's still really rampant paranoia. The thought they they might (1) engage in some top secret op under a variety of aliases, (2) use another series of aliases with their Starbucks coffee, and (3) it's (2) that's the linchpin on how they were secretly poisoned or whatever is absurd. Why? Because (a) it's unlikely they'll be adequately tracked through operation (1), (b) even if they were it's unlikely they'd choose CIA Starbucks as the source of their plan to kill you, (c) even if they did, they don't need to rely upon an alias on a cup to determine it's your drink when your drink may well be unique enough, the person to poison you will likely verify it's actually you before adding the mix to the drink, and there's literally hundreds of ways to kill you that are less obvious (a name on a cup of a prominent dead person looks suspicious as would a tracking number if it's loudly spoken at any point) if you're trying to quietly assassinate a person.

      No, this is all about some pretend thing in their heads that they're special enough to kill and yet smart enough to be hidden. The truth is most people are aware of how unimportant they are as a target and don't even attempt to hide themselves. But even those who try don't generally blend in very long--and by standards of the CIA, very long would be the rest of your natural life. The CIA/NSA/FBI all take advantage of this, have a certain level of loathing of the "sheep", and don't want to be placed into the same category because it fundamentally goes against their feelings of superiority of not being so "stupid".

      Honestly, "operational security", "ongoing investigation", and "national security" are the words of cowards more often than a real and meaningful thing used to actual protect the populace at large. And I should know as an Anonymous Coward, right?

      *Captcha: botulism

    4. Re:Typical Government Hypocracy by PolygamousRanchKid+ · · Score: 5, Insightful

      Foreign states might try to coerce, corrupt, or disappear you?

      No, as an American citizen, my own government might try . . .

      --
      Schroedinger's Brexit: The UK is both in and out of the EU at the same time!
    5. Re:Typical Government Hypocracy by david.given · · Score: 2

      ...are you thinking of hippos?

      Although I have to admit a hippocracy sounds freakin' awesome.

    6. Re:Typical Government Hypocracy by BluBrick · · Score: 2

      Perhaps the commenter does not spell as well as you, O exalted paragon of linguistic virtue. But maybe it's just some form of Freudian slip? (S)He was obviously thinking about hypocrisy and government at the same time as writing the words and you know, sometimes when you do stuff like that, weird shit just happens. Sometimes - as it is here - it can be funny as well.

      Knob!

      --
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      The doctor said I'm not supposed to get Slashdot in it!
  3. Yeah So? by p0p0 · · Score: 2, Insightful

    Okay, and what? Is that it? Starbucks at the CIA doesn't use names for customers, just like any other coffee shop in the world, or any shop for that matter.

    News for nerds = Nope.
    Stuff that matter: = Negatory.

    1. Re:Yeah So? by russotto · · Score: 4, Funny

      I can picture it now; they got a whole queue of people called "Bond, James Bond", "Jason Bourne" and "Jack Ryan". Hilarity ensues...

      Yeah, just watch out for the one who asks for Kim Philby.

  4. uh... which starbucks is this? by ihtoit · · Score: 2

    my local SB even if they know you by name (I have long histories with a lot of coffee shops around here, most of them know me by name and how I like my coffee), none of them write names on cups. They all, for large orders (more than 4 cups) write what's actually in the cups.

    --
    Political debates have me rolling my eyes so much I think I got optical whiplash. I should sue. - Foamy The Squirrel
  5. Store # 1? by mbone · · Score: 2

    I thought that was a Pike's Place in Seattle?

  6. I hope visiting SIS oficers by mjwalshe · · Score: 2

    Use Pike or Howard :-)

  7. Traffic engineering by mbone · · Score: 2

    I can actually understand this - suppose I was an agent and I made up a random name, like 'Polly-O string cheese'. If I used it consistently, a spy for the other side could do traffic analysis - things like " 'Polly-O string cheese' always gets a coffee, except for 2 recent periods of about a week each. Suspected agent X was reported as being in country Y, an ally of ours, during those 2 periods, and at no other time. Next time 'Polly-O string cheese' doesn't get a coffee, if X is in country Y, get the Y state security to arrest him.

    If I were agent X, I would be very nervous at having to give any name, even if I could make one up each time. Humans are not very good at making up random things...

  8. Bond by PPH · · Score: 2

    James Bond. And I'll take that shaken, not stirred.

    What was I thinking? I'll just send Moneypenny down to fetch the coffee.

    --
    Have gnu, will travel.
  9. Re: Why do they even have a Starbucks? by digitig · · Score: 3, Funny

    My defence against Americans criticising British coffee always used to be that the worst coffee I ever had was in a cafe in St. Petes, FLA. Then I had a coffee in a Starbucks at London Heathrow, and I was forced to concede to Americans that the worst coffee I ever had was indeed in Britain. :(

    --
    Quidnam Latine loqui modo coepi?
  10. loyalty programs... by ArieKremen · · Score: 3, Insightful

    but they all use their loyalty program cards tied to their personal credit cards....

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    -- Cave quid dicis, quando, et cui
  11. Capacity planning by ebonum · · Score: 3, Interesting

    "Because the campus is a highly secured island, few people leave for coffee, and the lines, both in the morning and mid-afternoon, can stretch down the hallway."

    What a waste of time and resources!

    For a group of people who likes to give the impression they are all super geniuses (and by extension deserve X 100 billion a year in funding), I would expect at least one person could have done some capacity planning and figured out how big the Starbucks need to be for that location. How about some accountability? Fire the person who planned this coffee shop. His/her mistakes cost the country the hourly rate of each person in line * the time they waste standing around.

  12. Re:Treasonous CIA gets more taxpayer money by hey! · · Score: 5, Informative

    Not to interfere with your nascent flame-war or anything but "self-funding" is not inconsistent with "getting more taxpayer money". First, they may get larger appropriations while at the same time running side businesses. Second, even if their appropriation were cut to zero, any money they make on the side becomes "taxpayer money."

    One of the most fundamental principles of our form of government is that no executive branch agency can spend money without Congressional approval, no matter where that money came from. The reasons for this go back to the English Civil War. Charles I attempted to rule without calling Parliament, but since the Magna Carta English kings did not have the power of taxation; the House of Commons did. So Charles attempted an end-run by exploiting a fee that had been traditionally levied on coastal towns to pay for maritime protection in time of war. Charles's attempt to use "Ship Money" as a revenue source independent of Parliament was one of the key events leading to the Civil War, and was familiar history to the framers of the US Constitution.

    --
    Post may contain irony: discontinue use if experiencing mood swings, nausea or elevated blood pressure.
  13. Re: Why do they even have a Starbucks? by AthanasiusKircher · · Score: 2

    Until Starbucks came along, though, we really didn't even pretend very hard to have good coffee.

    That's not strictly true, at least not in some big cities and college towns that had decent coffee shops pre-Starbucks. It was really quite sad where I was living at the time when Starbucks came to town and basically started taking over spots that used to be indy coffee shops. Sure, not all of them were great, but they were generally better than Starbucks... Which frankly is terrible. Even if they had decent coffee, I wouldn't prefer to go there because of the pretentious BS of it all. No, I don't find it sophisticated or even cute to call sizes by some bizarre names, no I don't want to be asked 20 questions including my name just to order a plain standard drink. In Italy, you can find better coffee on any block at the local bar, and they don't need any of this crap "grande white chocolate mocha 1% with whip" to serve up something decent. You don't need white chocolate syrup and whipped cream to make a decent espresso taste good. I'd personally rather get a coffee from Dunkin Donuts than Captain Ahab's mate's joint.