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If Your Cloud Vendor Goes Out of Business, Are You Ready?

storagedude writes: With Amazon Web Services losing an estimated $2 billion a year, it's not inconceivable that the cloud industry could go the way of storage service providers (remember them?). So any plan for cloud services must include a way to retrieve your data quickly in case your cloud service provider goes belly up without much notice (think Nirvanix). In an article at Enterprise Storage Forum, Henry Newman notes that recovering your data from the cloud quickly is a lot harder than you might think. Even if you have a dedicated OC-192 channel, it would take 11 days to move a petabyte of data – and that's with no contention or other latency. One possible solution: a failover agreement with a second cloud provider – and make sure it's legally binding.

150 comments

  1. incremental backups by gbjbaanb · · Score: 3, Interesting

    This is the same problem we've always had, whether its someone's website on a shared host or a colo server. You need to back it all up and doing a naive dump of the entire thing will take too long and cost too much in bandwidth, so you take a dump of the entire thing once (preferably when you have the thing you're deploying locally) and then take incremental backups from there.

    The big question is what's the best backup tools to do this, and do they work on cloud systems that don't look like real servers? eg. I recall rsoft that did very good incrementals based on disk blocks changing so the backups were also continuous. Not sure if that'd fly on AWS.

    1. Re:incremental backups by Anonymous Coward · · Score: 1

      did you mean r1soft?

    2. Re:incremental backups by thaylin · · Score: 1

      Part of the issue with this is that people are hosting their entire servers on the cloud, not just a website (not sure why you brought up a colo server, you can get the server back). With a website backing up your data is easy, develop locally and push to the providor. But with people hosting entire servers it is a much larger task.

      --
      When you cant win, ad hominem.
    3. Re:incremental backups by jbolden · · Score: 3, Interesting

      You can do the same things just not on the file levels. Most of your clouds are using a SAN for databases. SAN's do backups like you say. You create matching LUNs on both devices and incrementally track changes to blocks between the SANs. You can just ask your cloud provider what SAN they are using and have them configure this sort of setup for you to another provider.

      In the case of AWS they provide backup servers directly connected to their production servers so you just backup to AWS. And if you want to move the backup from there to somewhere else it is trivial since it is already organized for backup.

    4. Re:incremental backups by pjt33 · · Score: 2

      Depends on what the problem with the colo server is. It's not entirely unknown for police to seize an entire rack of servers from a colo. (E.g. 1, 2, and I half-remember incidents in other countries too).

    5. Re:incremental backups by Ol+Olsoc · · Score: 5, Insightful

      Part of the issue with this is that people are hosting their entire servers on the cloud, not just a website

      Because it is safe, secure, always up, and the way of the future. A company can lay off half or more of it's IT staff going to this wonderful cloud, and no more worries about backing up files, because the cloud saves money, is safe, secure, always up, and the way of the future.

      Except when it isn't.

      --
      The shepherds did so well protecting the flock that the sheep no longer believed that wolves existed.
    6. Re:incremental backups by ATMAvatar · · Score: 1

      Except when it isn't.

      But that's a problem for the *next* CTO.

      --
      "They that can give up essential liberty to obtain a little temporary safety deserve neither liberty nor safety."
    7. Re:incremental backups by swb · · Score: 1

      I can't imagine a cloud storage vendor allocating a LUN per customer. Cloud storage is likely highly abstracted in a way that makes "your" LUN not just some SAN LUN.

        Maybe in a data center where you buy storage on their SAN. Even then, they are unlikely to be interested in LUN replication to another provider even if you could find another provider running the same SAN at the same software level where it would be compatible.

    8. Re:incremental backups by Ol+Olsoc · · Score: 1

      Except when it isn't.

      But that's a problem for the *next* CTO.

      Who will insist rightfully on a computer system that he can control.

      As I told my boss once, I need to be able to let whoever is keeping me from getting the work done know that it is important to his or her employment.

      And I've never had an outside vendor who doesn't think of me as "Just another customer". They'll take care of a few urgent projects, then invite you to go elsewhere.

      So many bad things about cloud.

      --
      The shepherds did so well protecting the flock that the sheep no longer believed that wolves existed.
    9. Re:incremental backups by Anonymous Coward · · Score: 0

      You have very much oversimplified this, and you are just plain wrong. No cloud provider I have ever heard of provides SAN ARRAY based replication from their site to yours. This would provide a pretty massive security breach, let alone all of the other issues involved (keeping code bases up to date on both arrays, what to do if the link goes down, latency issues, I could go on and on.

      Furthermore, there would be NO cost savings whatsoever. I can only imagine what the cloud provider would charge for this level at service, and it would surely be cheaper to get your own colo space and do it yourself. The colo companies are hurting as everyone is moving to virtualization and using far less space than they have in the past. Everytime I got to one of our colo datacenters there is more and more space available than the last time I was there.

      And keeping all your data at AWS doesn't solve the problem. Yes, I think we can all agree AWS is probably not going to just pack it in one night, but if the data is all at AWS and for some reason they do pack it in, or in a more likely scenario, jack up their prices after they have put the smallish cloud providers out of business, what do you do then? Move all your data out of AWS? How?

      AWS is not cheap. We have had many an "architect" come in and decide we HAVE to move everything to AWS, even though we have our own internal cloud running at a tier1 datacenter, and have for years, and its much cheaper than AWS could ever hope to be, let alone better.

      We got the first AWS bill for the development servers for two customers, and it cost about the same for 2 months at AWS than if we just put it in our own DC (but the dev/architects didn't ask us, they just took a credit card and did it. Needless to say we are moving it in house.

    10. Re:incremental backups by jbolden · · Score: 1

      Of course they are interested. That's a standard process of replication. Most of the cloud providers offer all sorts of cross cloud backups and replications. They understand that their customers do business with multiple vendors and better to be one of their vendors then not get the account at all.

      Also most of the SAN vendors have systems that virtualize within their product lines. The storage, is as you mentioned highly abstracted.

    11. Re:incremental backups by jbolden · · Score: 1

      No cloud provider I have ever heard of provides SAN ARRAY based replication from their site to yours.

      Sunguard, Terramark, Navisite, Helion... all do replication. I'm hard pressed to think of a single one that wouldn't with possible exceptions like AWS and Azure who provide sophisticated backup from their production clouds to other backup oriented clouds.

      and it would surely be cheaper to get your own colo space and do it yourself.

      The cost is going to be pretty similar. The cloud vendor is getting colo space for less than you are. OTOH they are making more margin on things like storage. It generally is somewhat cheaper under best case to get your own colo and do it yourself vs. cloud. People buy cloud because they want the management and less risk of getting it wrong.

      We got the first AWS bill for the development servers for two customers, and it cost about the same for 2 months at AWS than if we just put it in our own DC (but the dev/architects didn't ask us, they just took a credit card and did it. Needless to say we are moving it in house.

      I doubt AWS is 18::1 cheaper unless they did really badly on buying AWS resources. But 4::1 isn't uncommon. Remember though this article is about a petabyte of data. For small customers the price difference on hardware is larger. I wouldn't use your own experience here.

    12. Re:incremental backups by vtcodger · · Score: 1

      What's the problem? The NSA can always get your data back for you? Right?

      --
      You can't see ANYTHING from a car, You've got to get out of the goddamned contraption and walk...Edward Abbey
    13. Re:incremental backups by m2pc · · Score: 2

      This is the same problem we've always had, whether its someone's website on a shared host or a colo server. You need to back it all up and doing a naive dump of the entire thing will take too long and cost too much in bandwidth, so you take a dump of the entire thing once (preferably when you have the thing you're deploying locally) and then take incremental backups from there.

      I agree with this approach. If you can get an initial full backup and then use something like RSync with a cron job to handle the incrementals, that would be ideal.
      Some info regarding RSync with EC2 is here: http://stackoverflow.com/quest...

      One of the worst offenders when it comes to data exports has to be salesforce.com. If you delete a single custom object they charge you upwards of $10K USD to recover your data: https://help.salesforce.com/HT...
      Even worse, you get it back in CSV format. My former employer decided to go with them for their entire operation (sales, marketing, and production/warehouse). I left around the time they started implementation, and it was a complete nightmare!

    14. Re:incremental backups by gbjbaanb · · Score: 1

      The colo server - if the provider goes bust, you might turn up att heir doors only to find it locked down and facing a lengthy battle with the administrators to prove its your kit. Even then, when you get it back both hardware and data will be obsolete.

    15. Re:incremental backups by Anonymous+Brave+Guy · · Score: 1

      Gosh, I'm running out of "I told you so" moments lately. First it turns out that Open Source networking software can have spectacularly serious security vulnerabilities after all. Then it turns out that Linux is not immune to worms and other malware. Now you're telling me that outsourcing everything to a remote system and remote staff of unknown competence, unknown security, unknown reliability, unknown solvency and business planning, and assorted other uncontrolled risks might not always be the best solution to every problem in computing? Seriously? :-)

      --
      If you disagree, post your argument. (-1, Overrated) isn't your personal censorship tool for views you don't like.
    16. Re:incremental backups by mlts · · Score: 1

      With this in mind, having colo equipment can be just as good, if not better than using a cloud provider:

      1: The equipment is yours, not theirs, so if the colo goes under, you pull your stuff out of the rack, call it done.

      2: Generally you have physical control over your racks, be it a locking door on either side, or a cage (dancers not included) with one's racks inside it.

      3: If you put in a SAN, proper switches, a stack of 1U machines (or rack/blades), a decent VM infrastructure (VMWare, Xen, etc.), management and logging tools, it can even perform as a DR site, at least on the level of a "disasterous recovery" with RPO/RTO metrics blown... but better that than nothing.

      4: Add a tape silo, and it now becomes a place for offsite archiving.

      The cloud is one tool... but people are relying too heavily on it. It has its uses, but a plain old T1 colo facility can be just as good... and there is still physical control of the data, even if it is just a deadbolt on the rack's cage.

    17. Re:incremental backups by Ol+Olsoc · · Score: 1

      Now you're telling me that outsourcing everything to a remote system and remote staff of unknown competence, unknown security, unknown reliability, unknown solvency and business planning, and assorted other uncontrolled risks might not always be the best solution to every problem in computing? Seriously? :-)

      Nah.... I was just kidding. hehehe. Of all the vulnerabilities, the cloud is the absolute worst one. I can go a long way toward protecting my stuff locally, but having no idea of the service provider or their security practices, means you might do as well to trust your 10 year old son the Jerry Sandusky. The Elephant in the room, remains the fact that despite using as much encryption as you like, the bad guys can make your data inaccessible, the cloud is data suicide. Microsoft's cloud shutdown some months ago with only a bad security certificate was a shot across the bow. Just wait until cloud users get a friendly extortion note, for a few mil to get access to their data again, or have it simply destroyed.

      --
      The shepherds did so well protecting the flock that the sheep no longer believed that wolves existed.
    18. Re:incremental backups by rioki · · Score: 1

      Unfortunately, even if they have your data, they won't hand it out to you, since it is classified.

    19. Re:incremental backups by Richy_T · · Score: 1

      Never mind going out of business, they can't even provide virtual machines while they're in business. Every now and then, especially around this time of year as we head into the holiday season and e-retailers are taking more capacity, they will have "insufficient capacity" and you can't get the systems you need, not even one. So much for the auto-scaling as-many-resources-as-you-need wonder that is the Amazon cloud. Lies.

  2. My thoughts by DaMattster · · Score: 1

    Here is to hoping the cloud is a fad that dies off even though it probably won't. I can see the private cloud being beneficial but a private cloud is just marketing speak for a virtualization environment. One positive to come out of the cloud has been software as a service which again is marketing speak for renting software. I like the ability to use Office 365 and essentially rent my copy of Mac Office 2011. I haven't checked out Apache Open Office or Libre Office recently so I don't know if they have improved, but (unfortunately) Microsoft Office is still the gold standard.

    1. Re:My thoughts by Anonymous Coward · · Score: 0

      'cloud' in general is a marketing term. Expect it to be used, until it becomes quaint, to describe various examples of 'stuff done over the internet'

    2. Re:My thoughts by jellomizer · · Score: 4, Interesting

      Cloud offers a lot of real advantages over doing it all yourself.
      1. Having resources when you need it. Lets say you have some seasonal tasks that needs extra horse power (Quarterly Reports, Christmas Rush, Back To School, Exam Time...) so you can request short term extra power to keep up. Without having all this extra equipment running nearly idle for 3/4 of the year.

      2. Hardware upgrade, maintenance, backups... Keeping your hardware up to date is expensive, if you are keeping your old servers you will try to keep them for 6-8 years normally as to get the most out of them. However that means your servers are getting behind the times and are at risk of breaking. As well having to pay for redundant backup servers. Managing good data backup and storage policies. While might be easy for a couple of servers for larger demand it could become a huge waste of your time. The cloud company should be doing this maintenance. They get the advantage of dealing with a larger set.

      But I don't like cloud for the sake of cloud. Adobe Cloud, Office 365 and most of your software that you really just want on your PC and not pay a monthly fee for. Sure cloud backup such as Google Drive but your device has adequate power to run these apps without a huge server farm in the background.
       

      --
      If something is so important that you feel the need to post it on the internet... It probably isn't that important.
    3. Re:My thoughts by jbolden · · Score: 4, Insightful

      Why would you want it to die? What was the upside of company's having to constantly worry about hardware budgeting when they wanted to do software projects?

    4. Re:My thoughts by spire3661 · · Score: 1

      How long do you think people should continue to pay for word processing? You think SaaS is a good thing for trivialities like text editing?

      --
      Good-bye
    5. Re:My thoughts by Dragonslicer · · Score: 1

      As well having to pay for redundant backup servers. Managing good data backup and storage policies. While might be easy for a couple of servers for larger demand it could become a huge waste of your time. The cloud company should be doing this maintenance.

      Key words there being "should be". You won't find out that they aren't until your data is gone.

    6. Re:My thoughts by morkk · · Score: 1

      >Having resources when you need it. Lets say you have some seasonal tasks that needs extra horse power (Quarterly Reports, Christmas Rush, Back To School, Exam Time...) so you can request short term extra power to keep up

      oh yeah?
      What about when all the other folks have exactly the same idea?
      Cloud provider sez: "Err, sorry buddy, no space in the cloud right now... but we might find a little bit you can have for, um, 3 times the price... ah, no, that's just gone to your competitor for 4x but I'm sure we can get it for you at 5x"

  3. Not for Federal Customers by Danathar · · Score: 1

    If Amazon closed shop I GUARANTEE you the Federal Government will be able to get it's data regardless of what happens.

    1. Re:Not for Federal Customers by Anonymous Coward · · Score: 2, Funny

      i suspect they'd get *everybody's* data, not just theirs.

    2. Re:Not for Federal Customers by Hognoxious · · Score: 1

      If they haven't got it alreaD ,.$@
      %^..
      no carrier

      --
      Confucius say, "Find worm in apple - bad. Find half a worm - worse."
    3. Re:Not for Federal Customers by Anonymous Coward · · Score: 0

      You forgot to say Candlejack before yo-

    4. Re:Not for Federal Customers by HiThere · · Score: 1

      Correction:
      PARTS of the Federal Government will be able to get it's data regardless of what happens. But they won't admit it or share it even with other parts of the Federal Government.

      The Federal Government is not monolithic. Many parts of it are even trying to do the best job they can. Unfortunately, the parts that are powerful are the parts that scheme at being more powerful.

      --

      I think we've pushed this "anyone can grow up to be president" thing too far.
    5. Re:Not for Federal Customers by kriston · · Score: 1

      As far as the government is concerned, they would do the same thing they did with Conrail, Lockheed Martin, and Verizon Business (nee WorldCom) when their predecessor companies were ready to close up shop: Underwrite mergers and acquisitions by guaranteeing private sector investors with federal dollars. It usually works.

      They learned a bitter lesson when New York Shipbuilding closed and are unlikely to let something like that happen in the cloud industry.

      --

      Kriston

  4. Yo dawg.. by Anonymous Coward · · Score: 0

    I hear you need a cloud to backup your cloud.

  5. I hate hardware by skovnymfe · · Score: 1, Interesting

    I hate hardware and for all intents and purposes it can go shove itself up its own ass. As a result I very much love the cloud, no matter how much of a buzzword it is. Let someone else worry about the tedious busywork it is to get one piece of hardware to talk to another. Oh what's that? A disk died? I don't give a damn because I don't have to drive 30 minutes each direction just to change it. Ha!

    1. Re:I hate hardware by Nyder · · Score: 4, Insightful

      I hate hardware and for all intents and purposes it can go shove itself up its own ass. As a result I very much love the cloud, no matter how much of a buzzword it is. Let someone else worry about the tedious busywork it is to get one piece of hardware to talk to another. Oh what's that? A disk died? I don't give a damn because I don't have to drive 30 minutes each direction just to change it. Ha!

      You missed the point of the article then.

      What if your cloud service provider goes down? How you going to get all your data if you get only 1 day, or a week notice? How about if you get no notice, the shit just stops working? The company goes poof! So does all your data.

      And you think that won't happen? Please, it is going to happen, sooner or later. Why do you think it's named The Cloud? Because clouds evaporate and disappear.

      --
      Be seeing you...
    2. Re:I hate hardware by Amouth · · Score: 2

      This should be part of any companies DR strategy. If they don't have the provider going down, the same way they assume a DC goes down, then they aren't doing their job.

      We use DropBox, and we keep a local mirror sync'ed within our own servers. We use the service for the efficiency, but if they went belly up, we already have all our own data and would just be looking for a way to fill the efficiency gap.

      --
      '...if only "Jumping to a Conclusion" was an event in the Olympics.'
    3. Re:I hate hardware by TWX · · Score: 1

      And you're the exception, not the rule. You probabaly have something of a functional datacenter even if it's little-more than a tower server sitting next to the IT manager's desk, running AD for workstation authentication in the office, but it's probably still more than most people have.

      --
      Do not look into laser with remaining eye.
    4. Re:I hate hardware by Amouth · · Score: 2

      while not a complete data center, we do have a few racks.

      The mentality you have to have when dealing with the "cloud" is how can i utilize it to make things better. Not "lets just shove it all up there" just like having that one box in the back-office that is the only one that can do something, you have to treat the cloud as a point of failure. When you design IT systems, you to the best of your budget try to mitigate single points of failure. Your budget is what limits the bounds in which you can do that, and the impact to the business should justify the budget.

      For dropbox what we did was setup a synology san unit with with Cloud Sync attached to a single admin account. We then implemented a business process for creation of dropbox folders for use with clients (we are a consulting firm). When a folder needs to be created, it is created on that account, and then shared out. This ensures that it gets a local copy of all dropbox folders used for clients. We then back the synology unit to our normal in-house back.

      We didn't go to dropbox because we wanted to replace our san or our local file storage abilities (honestly having everyone sync over the net connection vs local lan would be horrid). But rather wanted the convenience of their service, and the ease of use for the end users. But having that be the only centralized place anything existed would cause a single point of failure and should not be acceptable. It's the difference between leveraging something and relying on something.

      We also use AWS for outward facing web services, But we have our own IP Block with addresses reserved for fallback, anything we push to out is first pushed to a local production system for final QA then to AWS production. If AWS would disappear, we would just update DNS settings and be back on-line within a MAX of 24 hours. Now our local pipe and production system couldn't handle the same load that AWS would in the same manner but would be functional (stress test shows page loads going from ~.1 to 4-5 sec), but that is ok as the risk is low and the impact is only moderate so ultimately it's a risk we are willing to accept.

      Too many places now days don't do proper risk analysis and mitigation, and very few companies have real DR strategies. DR doesn't have to be expensive or complex, but it must be planned for and maintained, else you will be bitten when the disaster happens.

      --
      '...if only "Jumping to a Conclusion" was an event in the Olympics.'
    5. Re:I hate hardware by cellocgw · · Score: 1

      What if your cloud service provider goes down? How you going to get all your data if you get only 1 day, or a week notice? How about if you get no notice, the shit just stops working? The company goes poof! So does all your data.

      Not the best analogy, but: in case of bankruptcy, shutdown, or death, a medical doctor's practice/office/heirs are required by law to store the patient records & provide them or transfer them upon request. Similar legislation is needed for data storage service companies. (Oh,wait-- intelligent legislative action in today's Congress? Putting a burden on the Job Creators? nevva mind)

      --
      https://app.box.com/WitthoftResume Code: https://github.com/cellocgw
    6. Re:I hate hardware by Anonymous Coward · · Score: 0

      AD? I haven't thought about After Dark in a long time. Love those flying toasters!

    7. Re:I hate hardware by Jawnn · · Score: 1

      I hate hardware and for all intents and purposes it can go shove itself up its own ass. As a result I very much love the cloud, no matter how much of a buzzword it is. Let someone else worry about the tedious busywork it is to get one piece of hardware to talk to another. Oh what's that? A disk died? I don't give a damn because I don't have to drive 30 minutes each direction just to change it. Ha!

      You aren't encumbered by any compliance regulations, are you. Just sayin'...

    8. Re:I hate hardware by EricWarnke467 · · Score: 1

      Sync is not a backup. What contingency do you have if your provider zeros all your files by performing a faulty sync operation? It's happened. You need to be taking a completely separate copy of that data where the cloud storage provider can't actually touch it.

    9. Re:I hate hardware by Amouth · · Score: 1

      read my other post. local SAN unit is sync'ed with dropbox and then incorporated into our local backups so we have point in time.

      --
      '...if only "Jumping to a Conclusion" was an event in the Olympics.'
  6. What's the purpose. by Anonymous Coward · · Score: 1

    Bit of a luddite here when it comes to networking. I mainly write low level stuff for a living, so I get to avoid the server side of things.

    Anyhoo, what is the point of the "cloud"? Outside of pay as you use scalable computing and free programs ran on internet instead of your cpu I've never seen the use of the "cloud." Why would anyone pay to host files on it or run websites? Once you get into the $50 range you can rent a dedicated server and in the $100+ ranges you can get rack space and use your own hardware. So what's the advantages to cloud storage/webhosting?

    1. Re:What's the purpose. by Roodvlees · · Score: 1

      "pay as you use scalable computing and free programs ran on internet instead of your cpu" Is that not enough?

      --
      Thank you, Bradley Manning, Edward Snowden and so many others, for courageously defending humanity, my freedom and more!
    2. Re:What's the purpose. by Anonymous Coward · · Score: 0

      Purpose of "Cloud":
      A cool sounding techo babble word which induces bean counters to foolishly thinking they have a way to cut expenses.
      Problem:
      Data is too important to send off to who-know where the fuck it's stored.
      Why!
      Data is the what keeps a business in business.
      I have a business, without my data I have no business, no way of recovering over twenty years of hard work.
      What fucken moron would ever trust storing business data to the "cloud" ?
      Where would it be ? Is the data being copied or sold to someone that will become your competition?
      What happens to the data if the cloud server loses it and has no backup?
      Hard drives are cheap!
      I make several backup copies of data and keep a set off-site.
      A few times each year all backups get placed on hard drives and stored in a bank safety box.
      Keep playing with the stupid cloud, it will fuck you over one day.
      I sleep good knowing that no matter what, my business data will still be there!

    3. Re:What's the purpose. by master_kaos · · Score: 1

      scalable is the reason, also not having to manage your own hardware is also a bonus. We just don't have the time to run down to the colo office to replace a hard drive.
      Our amazon bill is approx $180/month for about 6 servers (reserved pricing) no way we would be running hardware that cheap if we were doing it ourselves.

    4. Re:What's the purpose. by HiThere · · Score: 1

      Actually, I can see real advantages to "the cloud". I just don't see them making up for the vulnerabilities it creates. So if you have thorough backups, and sufficient connections that you could replace the cloud vendor in a day it it disappeared without warning, and sufficient protections that no leak or critical data can happen, then it sounds like a decent choice. But that's a lot of caveats, and few users seem to note them.

      In a way it's sort of like outsourcing your IT department. You can't depend on the results as well, and if there are problems, you can't easily fix them. But the promise is that it will save you money. Sometimes it does, at least for awhile. Then the competent people are replaced with jerks, and you can't fix the problem, and you're tied into the contract.

      --

      I think we've pushed this "anyone can grow up to be president" thing too far.
  7. I have Domain Controllers and a Public IP. by Zombie+Ryushu · · Score: 1

    I have Domain Controllers and a Public IP. And access to Tablets that run Cyanogenmod, They have the OwnCloud Client, and I have Root Control of my Tablets. My Domain controllers, at least one of them, sits in a Room and hums away and it has a Mirrored RAID. I can gain Physical access to this machine, and I can Collaborate with other users in my Domain. I can Print and Scan using my Cups and Sane Clients under Android. Even from far away. I have the ease of the Cloud with the security of knowing my data is mine, and not someone else's.

  8. Legally binding? by louic · · Score: 4, Insightful

    Legally binding?
    I thought the goal was to get your data back*, not to start a lawsuit.

    * ...which you should have backed up somewhere obviously, not only on a single cloud storage location

    1. Re:Legally binding? by aaarrrgggh · · Score: 2

      Moreover, if a big cloud vendor quickly closes shop, interdependencies and network effects are likely to have an impact on your contingent vendor.

      We have hosted email, and will likely move to Amazon Glacier for DR backups; we have local snapshot backups that give all the information locally that would go to Glacier; it is just the earthquake/sprinkler/sabotage scenario that offsite would protect us against, and Glacier is starting to get competitive for our needs.

      Like everything, it is a scenario you need a plan for. Depending on the impact, the plan needs to be developed, tested, and re-validated as appropriate.

    2. Re:Legally binding? by Anonymous Coward · · Score: 0

      In addition to that, good luck with "legally binding" when the other party doesn't exist anymore legally....

    3. Re:Legally binding? by BoRegardless · · Score: 1

      Legally binding = You are in the pile of creditors!

    4. Re:Legally binding? by Anonymous Coward · · Score: 0

      Legally binding means squat if the provider is bankrupt.

  9. Local Backups by Jason+Levine · · Score: 4, Interesting

    I find that local backups are better than cloud backups. I have a 1TB external hard drive that's nearly filled up. This drive cost me around $100 a few years ago. To get 1TB of backup from Google, for example, I would need to pay $9.99 a month. So I can either pay $120 yearly for 1TB of storage space or I can buy a new hard drive every year with increasing disk space. (Currently, $120 will get me a 3TB external hard drive.) With two of the drives, I can have one located somewhere "off-site" in case something happens to the location of my primary hard drive (fire, theft, etc).

    Don't get me wrong, cloud backups can be useful. I can have my phone auto-backup photos and videos to the cloud which is helpful in case something happens to my phone. It also means I don't need to worry about backing up my phone as often. Still, for the most part, I've found local backups to be easier to manage and less expensive than cloud backups.

    --
    My sci-fi novel, Ghost Thief, is now available from Amazon.com.
    1. Re:Local Backups by gshegosh · · Score: 1

      If your single $100 drive fails, you lose all your data. Cloud provider probably spreads your data on more than one drive. Of course the SPOF is the provider then.

    2. Re:Local Backups by Anonymous Coward · · Score: 0

      I find that local backups are better than cloud backups. I have a 1TB external hard drive that's nearly filled up. This drive cost me around $100 a few years ago. To get 1TB of backup from Google, for example, I would need to pay $9.99 a month. So I can either pay $120 yearly for 1TB of storage space or I can buy a new hard drive every year with increasing disk space. (Currently, $120 will get me a 3TB external hard drive.) With two of the drives, I can have one located somewhere "off-site" in case something happens to the location of my primary hard drive (fire, theft, etc).

      Don't get me wrong, cloud backups can be useful. I can have my phone auto-backup photos and videos to the cloud which is helpful in case something happens to my phone. It also means I don't need to worry about backing up my phone as often. Still, for the most part, I've found local backups to be easier to manage and less expensive than cloud backups.

      Cool. What this story is talking about is how you deal with petabytes of data. That is, several thousands of your 1TB drives, at each of the two locations you mention.

    3. Re:Local Backups by aaarrrgggh · · Score: 1

      Removable drives work well to a point, but you need at least 3 for a proper rotation. You also have the issues of failure rate and potential for theft, which eventually drive you to the SAN/NAS route which gets expensive quickly. Cloud services for our business have a sweet spot around 4TB of live data; businesses with highly distributed workforces may nap have a much lower threshold.

      Cloud services seem to make sense to me for small companies not wanting to invest in servers and to minimize consulting, or companies of any size that just don't want to bother with it, and are willing to pay more for fewer distractions. Out of sight (site) out of mind. Buyer beware...

    4. Re:Local Backups by i.r.id10t · · Score: 1

      Additionally, in a year you may get much more for your $10 per month. I'll give an example using Linode - when I first started using them 10+ years ago, I paid $20/mo for 32mb ram and a few gigs of storage, and about 20 gigs of transfer IIRC. I still pay $20/mo... but I now have not quite 50gb on SSD drives, 2gb of ram, and 3tb of transfer.

      --
      Don't blame me, I voted for Kodos
    5. Re:Local Backups by Naatach · · Score: 2

      Local backups are well and good until a fire or some other disaster takes out the data and the backup device. While it's easy to plan to take a backup off-site, it's another matter to get someone to remember to do it unfailingly every day. Finally, lugging external drives around subjects them to physical damage. A cloud provider solves this dilemma.

      --
      There may be no "I" in team, but there's also no "F" in way.
    6. Re:Local Backups by Jason+Levine · · Score: 1

      I have two hard drives that I keep synced up. Right now I'm pushing my space constraints on the 1TB hard drives and need to invest in some 3TB drives. Were I doing this via the cloud, I'd be paying $120 a year for the space I need. Instead, I'll pay a one time ~$120 cost (if not less) for each hard drive and use them for years.

      --
      My sci-fi novel, Ghost Thief, is now available from Amazon.com.
    7. Re:Local Backups by Gr8Apes · · Score: 1

      Note he said he'd buy a second one, and rotate and keep one off-site. This is standard procedure for backup and restore guidelines for anyone that cares about data. Putting your data in the cloud well, might as well launch that local disk in the cloud. Maybe you'll get it back, maybe not.

      --
      The cesspool just got a check and balance.
    8. Re:Local Backups by Anonymous Coward · · Score: 0

      That's a very myopic view to backing up data. Firstly, for any reliable backup, you need to have multiple copies with at least one copy being off-site so that your data is still safe in the case of a calamity (Fire, Tornado, etc.). Keeping on-site and off-site data in sync is a pain in the ass. Cloud solutions provide a very nice and easy way to achieve synced off-site backup of critical data. Dropbox is a great example. You can have a local copy on multiple computers that act as local backups and in addition, you have the safety net of the data being available "on the cloud" should something happen to your local backups.

      For my large photography collection (tons of high res pictures shot from my DSLR), I have a local backup using FlexRAID and I also publish all my photographs at full resolution to Smugmug (which I pay $60 annually for). In the event of some calamity with me losing all my local backups, I can still be assured of having all my high resolution pictures available and accessible in the cloud.

      I know everyone loves to hate on "Cloud", but it serves as a great and easy option for off-site backups. That being said, if you are dumb enough to rely only on the cloud for backups with no local copies backed up, then you deserve everything that is coming your way when your cloud service mysteriously drops off the face of the earth.

    9. Re:Local Backups by Slashdot+Parent · · Score: 1

      If your single $100 drive fails, you lose all your data.

      No, he doesn't. He loses all of his backup data. In order to lose data, he must have simultaneous failure of both his primary and backup storage.

      You might argue that this isn't enough redundancy for your data, but that's neither here nor there. GP is willing to take the risk that both his primary and backup storage might fail simultaneously. This is not an unreasonable cost-benefit tradeoff for many people.

      Incidentally, I'm more in alignment with your position on the cost-benefit side. Personally, I keep automatic incremental encrypted backups in S3 because it's cheap and easy. I don't have to think about when the last time I rotated my hard drives was. I don't have to think about the last time I ran a backup. I just want my data backed up for me and have it be there for me when I need it most, and S3's 99.whatever% durability gives me peace of mind.

      --
      They don't grade fathers, but if your daughter's a stripper, you fucked up. --Chris Rock
    10. Re:Local Backups by Voyager529 · · Score: 2

      Both systems have their advantages and drawbacks:

      Local backups, advantages:
      1.) Lower cost/GB.
      2.) Control over data.
      3.) Backups done on demand.
      4.) Multiple users/devices can be backed up on the same drive.

      Local backups, disadvantages:
      1.) Backup of mobile devices gets interesting.
      2.) Backup schedule needs to be adhered to; most people forget until the day after they need it.
      3.) Cost/GB narrows if more than one external disk is purchased to protect against disk failure.
      4.) Opportunity cost - performing backups take time and some level of technical expertise.

      Cloud backups, advantages:
      1.) Streamlined and convenient, so they're generally actually performed.
      2.) Realtime backup, usually including versioning.
      3.) Simple to do on all form factors.
      4.) Additional benefits - sharing, access from other devices, etc.

      Cloud backups, disadvantages:
      1.) No recourse if data is lost or "shared" on the provider's end.
      2.) Necessity of trust that the cloud provider will honor their Super Pinky Promise to not sell your data to the highest bidder.
      3.) No guarantee that the cost won't double tomorrow.
      4.) Backups make messes of data transfer quotas.
      5.) Initial transfer / complete data recovery can take a VERY long time.

      Now, the first three Cloud disadvantages can be somewhat mitigated by a decent SLA, but consumer grade cloud services aren't going to have a decent one, and a company who signs an agreement to be sued into oblivion for technical mishaps will be prohibitively expensive for end users - and even then, it boils down to enforcement. Voyager529 Cloud Services, Inc. goes into contract with Jason Levine for cloud backups. 99.999% uptime, no data gets out, and $25/month for 1TB for life, no matter what. Next month, my colo goes belly up overnight, and the servers with your data on it get sold at auction for $50. I file bankruptcy. Go ahead and sue me - you probably won't see your money, and you definitely won't see your data.

      It's for these reasons (and others) that I agree with you and do all my own personal backups on my own hard drives, and give an undesirable hand gesture to The Cloud (tm). For the majority of people though, the Saturday spent shopping at Microcenter for parts, 2-3 hours unboxing and assembling their own FreeNAS, installing the software, configuring the storage array, and port forwarding in their router like I did, just isn't worth the hassle. As much as I'd rather people do that (or even get a WD MyCloud), I'm begrudgingly happy that Dropbox and Google Drive and iCloud are all getting better traction because, even though Google/Amazon/Microsoft end up with plenty of that data, for most people, they actually have backups.

    11. Re:Local Backups by Slashdot+Parent · · Score: 2

      You might want to check out cloud backup services again. I think you could get by with more like $50 or $60/year these days. I'd include links, but I don't have any specific provider to endorse.

      --
      They don't grade fathers, but if your daughter's a stripper, you fucked up. --Chris Rock
    12. Re:Local Backups by MailtoDelete · · Score: 1

      I agree with a combination of local/cloud. The computer I have that holds all the family photos and other important bits has a RAID5 array (hint: buy a dell PERC with a BBU cheap on ebay...Same LSI/Adaptec hardware at a fraction of the retail cost). That system is backed up to a small RAID1 NAS enclosure in my workshop (detached from the house but not strictly "Off-Site"). The NAS is in a Cannon gun safe just because it can be (fire rated, Cannon has pass-through ports built-in for exactly this type of thing, and the safe was on clearance at Sam's Club). As for off-site, I also back up the main workstation to BackBlaze for $5/month.

    13. Re:Local Backups by Trailer+Trash · · Score: 1

      I find that local backups are better than cloud backups.

      I do both. As far as I'm concerned it's simply stupid to not have local copies of everything that's important to my business, particularly given that hard drives cost something like $40/TB at this point. I keep stuff in "the cloud" for easy access, but I insist on keeping local copies of everything.

      I make my customers do this, too. Their music is in the cloud for one purpose only: to ease distribution. They have to keep local copies of everything. They bitch and moan but it sure as hell beats losing everything.

    14. Re:Local Backups by ljw1004 · · Score: 1

      Your equation makes cloud backup seem much more appealing... $200 more expensive but likely to save me DAYS of work. I currently have three hard drives sitting in my electronics cupboard with offline backups (all slightly out of sync) waiting for me to recover and reconcile them. What a pain.

      I'm using 1tb storage for $10/month from Microsoft that includes copies of Office for five devices, which I'm happy with. (and I work at MS so if my cloud provider fails then I'll have lots more worries as well :) )

    15. Re:Local Backups by kilfarsnar · · Score: 1

      I know everyone loves to hate on "Cloud", but it serves as a great and easy option for off-site backups. That being said, if you are dumb enough to rely only on the cloud for backups with no local copies backed up, then you deserve everything that is coming your way when your cloud service mysteriously drops off the face of the earth.

      Part of this is that many of us have suits coming up to us all the time saying this or that should be in the Cloud. They have no idea what they're talking about or whether the Cloud is an applicable solution. They just know it's the new hotness and think their boss will be impressed if they do things in the Cloud. We then have to explain why it may not be the best solution, and risk being seen as an obstacle to leveraging the Cloud. Plus, the Cloud is marketing speak and is annoying to those of us who like to talk about what we're actually talking about.

      Cloud

      --
      "What the American public doesn't know is what makes them the American public." -Ray Zalinsky (Tommy Boy)
    16. Re:Local Backups by Anonymous Coward · · Score: 0

      try reading the article, it's not about how you back up your porn collection. And using a single drive is just fucking stupid.

    17. Re:Local Backups by MouseTheLuckyDog · · Score: 1

      Two hard drive docks are cheaper. ( In case one fails. )
      Then as many internal harddrives for backup as you need.

    18. Re:Local Backups by tverbeek · · Score: 1

      Having all of your data off-site in the cloud without local back-ups is as foolish as having all of your data local with no off-site back-ups.

      --
      http://alternatives.rzero.com/
    19. Re:Local Backups by Jason+Levine · · Score: 1

      I'd be very interested in what sites offer 1TB (or more) of space for $50 - $60 per year. I just priced it out again in case the prices or storage changed since the last time I looked. Both DropBox and Google Drive are $9.99 a month for 1TB, Amazon Cloud Drive is $500 a year.

      Carbonite is $60 a year, but that's per computer. Right now, we back up both of our laptops to an external hard drive (and then copy that to a second external hard drive). If I wanted external hard drive backups, I'd need to spend $100 per year per computer.

      While doing searching, I also found Backblaze which claims unlimited backups for $5 a month and CrashPlan which offers unlimited backups for as low as $3.96 a month. I don't know too much about the reliability of these services, though, and whether they would back up an external hard drive connected to a computer via the network. (I have my USB hard drive plugged into my router and shared across my network.)

      --
      My sci-fi novel, Ghost Thief, is now available from Amazon.com.
    20. Re:Local Backups by Solandri · · Score: 1

      I don't see why cloud storage and local backups have to be mutually exclusive. You use cloud storage for devices and locations where you can't have a local backup. You also pick a site(s) where you can have a local backup, and use that to back up your cloud storage.

      That's essentially what I do with the pics I take with my Android phone. New photos get backed up to Google+ automatically immediately after the photo is taken. Later I pull them off my phone (Google+ downsizes to 2048x2048 unless you pay) to my file server at home.

    21. Re:Local Backups by mlts · · Score: 1

      This is a solved problem before cloud providers ever came around, and still can be solved effectively.

      Any enterprise-grade SAN has asynchronous replication as a feature, so one can set up a remote site with critical data backed up in real time to another location. Done right with DNS failover, the downtime of a completely lost data center may be minimal.

      Even before SANs, there was tape. It seems archaic, but modern LTO tapes are quite fast, have usable capacities, and have very easy to use encryption [1] to make the legal eagles happy. Doing a daily or weekly offsite scenario is also something that is quite common and well known.

      This isn't to say the cloud is not useful, but I always ask people to think twice about using it for offsite databases and such, because with all the security breaches in the news, who knows what actually is protecting the VMs.

      Cloud storage can be useful. It needs to be treated as its own type of backup media (like HDD, SDD, tape, and optical), but most enterprise backup utilities have support for storing data on it as well as clientside encryption [2].

      My biggest worry about cloud providers is that they WILL get broken into, just because of the fact that they have so many eggs in one basket. Second worry is that when they go under, the servers -should- be blanked out by the auction site... but lets be real, that likely doesn't happen, so the next person who gets the actual boxes will have all the data on them, free and clear, and could post it up as a torrent if they wanted, with no legal ramifications. The only way to prevent this is to have leased third party encryption appliances that are yanked out and returned to the company leasing them before the servers go to the auction block.

      [1]: https://silo1.foo.local/ log on, find the config tab, click the encryption, put an easily remembered passphrase in two blanks, click "submit", job done. The tapes are now more secure than 90% of the installations out there, so if media falls off the back of the Iron Maiden truck, it won't make the front page of the national news.

      [2]: Similar configuration, but backup program specific. In Netbackup, fire up KMS, type in your "correct horse battery staple" of choice, point it to your cloud provider, and call it done.

    22. Re:Local Backups by Jawnn · · Score: 1

      I find that local backups are better than cloud backups. I have a 1TB external hard drive that's nearly filled up.

      What you have described is not a backup. It's a copy, a copy which is sitting right next to your original; subject to most of the same threats as the original. I wish you luck.

    23. Re:Local Backups by Anonymous Coward · · Score: 0

      well, you could always do office365 they offer a 1tb Onedrive volume per account , total cost $10/month or a yearly plan of $100

    24. Re:Local Backups by EricWarnke467 · · Score: 1

      Another advantage of cloud backups is that you don't actually need your computer(s) to be running to perform a backup of a cloud storage account. Local data obviously needs to be booted up, but a Dropbox account can be access directly from the cloud.

    25. Re:Local Backups by radish · · Score: 1

      Why do they have to be exclusive options? I backup locally to a server under my desk, and remotely to the cloud. In the (more likely) event of an HDD failure I can restore as fast as my server can spit the data back out and be up and running in a few hours. In the (less likely) event of a catastrophe like a fire it might take a while to restore everything but at least it's not gone forever (and if I'm willing to pay they'll fedex me all my data on a drive). If the cloud provider go bust I still have my local backup and I can switch to a new offsite provider.

      FWIW I pay around $12 a month for unlimited off site storage (and currently use maybe 4TB) - this is with crashplan. If you have anything remotely valuable it seems like an obvious thing to do for a little more peace of mind.

      --

      ---- Den ene knappen er powerknapp, den andre er Bender voice knapp "Bite My Shiny Metal Ass"

    26. Re:Local Backups by guruevi · · Score: 1

      This is where the bubble lies. 1TB of raw data storage costs ~$90 these days without power, maintenance, installation, support, data transfer, failover/redundancy/backup... over 3-5 years (the usable life of these drives) at current market prices, you should probably calculate close to $1500 to store and maintain 1TB of data that is properly backed up, redundant and available.

      The current cloud providers (Microsoft included) are counting on you NOT using your storage beyond 5-10%. Once everybody starts using more than 15% of their allotted storage (which is inevitable given the increasing amount and sizes of stuff we store) someone will have to pay up.

      I do maintain the in-house storage where I work. Even at the lowest market prices and the volume we have (currently ~200TB of usable storage), we are this year looking at a cost of ~$200-300/TB investment just in bare hardware and those prices really haven't dropped over the last 5 years because even though raw storage has dropped somewhat, the hardware to support them has not, replacements for failed disks need to come out of that budget and we need ever more and faster interconnects (larger RAM caches, larger SSD caches, faster SSDs, gigabit to 10g upgrades, SAS interconnects from 3Gbps to 12Gbps) to maintain equally speedy access to all parts of the storage for an increasingly growing and demanding user base.

      --
      Custom electronics and digital signage for your business: www.evcircuits.com
  10. That's with no contention or other latency by wisnoskij · · Score: 1

    How is that supposed to work when everyone in the world is trying to do the same thing?

    --
    Troll is not a replacement for I disagree.
  11. Failover Agreement? by wisnoskij · · Score: 2

    Do those actually accomplish anything when the entity who signed teh agreement just when bankrupt and disappeared? I cannot imagine there is anyway to enforce any agreement on an entity who is legally dead and without any remaining assets of any kind.

    --
    Troll is not a replacement for I disagree.
    1. Re:Failover Agreement? by Amouth · · Score: 1

      should be auto fail over, and at the first signs of this issue you should force the fail and shift. If not then your sysadmin's asleep at the wheel.

      --
      '...if only "Jumping to a Conclusion" was an event in the Olympics.'
  12. You don't need the bandwidth by jbolden · · Score: 4, Insightful

    Even if a large cloud provider were to get out of the business they are going to handle things in a responsible way and move their datacenter, hardware and data to someone else. And that's almost certainly true for the smaller players as well. That hardware and data is worth money even if not as much as it cost to buy. The bondholders are going to want $.60 on the dollar rather than $.00 on dollar if they can. But even if we assume that weren't true there are still options. Many of the colo companies which remember sell 30% of their space to the telcos are already using their cross connects for cloud-to-cloud moves the same way they do now for carrier-to-carrier. So for example from Equinix you can go between AWS, Azure and Verizon (Tarramark).

    Almost all the small cloud players are renting space and will move data to physical drive or DAS or SAN. If they are growing broke just find out where they host, buy their hardware storage and keep it in the same colo your data is at now as a colo deal.

    This is the sort of thing your cloud agent can handle for your company for free. I get that Joe-IT manager isn't plugged in enough to the industry to know whose hosting what where and what interconnects they have but that doesn't mean the data isn't readily available. This article is mainly just ignorant of how the industry works.

    1. Re:You don't need the bandwidth by aaarrrgggh · · Score: 1

      Lease payments, power, bandwidth are all expensive in a colo. If you are out of cash, you are in trouble. Your assets could be used to wind down operations gracefully... Or to your point to repay your creditors.

      Hopefully Google, Amazon, or Microsoft would give reasonable notice of a pending cancellation of a service, but there are no guarantees.

    2. Re:You don't need the bandwidth by jbolden · · Score: 1

      The assets are most valuably deployed in winding down operations i.e. selling people their data back. Particularly remember lots of cloud providers that don't sell dedicated bandwidth charge for data going out but not going in. So for example data into AWS is free but out it is $50-60/p and they might raise that a bit during a surge. That's what the creditors are going to want to do with the assets short-term. So even if the company were broke financing would step in to cover a month of two of colo costs because any cloud is going to be profitable for that month. Plus it saves on lawsuits.

      Now of course if company X ignores the "cloud provider Y is shutting down in 60 days" notices and doesn't move their data, thats when things are going to get cute. I can easily imagine management being like "well we don't have budget for all those surcharges on top of your regular cloud fees, I'm sure someone will take over their operations let's not worry about it".

    3. Re:You don't need the bandwidth by malvcr · · Score: 1

      "There are no guarantees" is the key of the problem.

      You need to make them, it is not possible to trust blindly on anyone else, and this is a life fact, it is not related solely to cloud providers.

    4. Re:You don't need the bandwidth by jbolden · · Score: 1

      Of course there are no guarantees. If you need an absolutely guarantee then you need multiple types of backup. Same as local where a backup type can fail. My point is though that what the article is worried about is nonsense. With high probability there is going to be an orderly liquidation.

      Now the more interesting issue is what about a cloud provider that doesn't have infrastructure. Say for example backup company X has $500k / mo cloud bill on $700k / mo in revenues during good times. Times have not been good and their revenues have fallen off and they haven't paid their bill in 4 months. To get their data back they need to pay $500kx4 plus 2 months to get it plus 3 months on the new provider (since their credit sucks) plus the transfer costs. Say $4m which would be over 6mo revenues and possibly more profit than they ever made. Now the customer wants to get their data back under that situation from backup company X....

      I think it is the niche backup companies that are going to be a problem.

    5. Re:You don't need the bandwidth by Anonymous Coward · · Score: 0

      Bondholders may well prefer .60 cents on the dollar. But John Q Sysadmin doesn't give a rats ass about bondholders, and does care about his pay.
      Once the money runs out, the people running it will walk, and money can dry up surprisingly quickly if management have buried their heads in the sand.

      The administrators will sell off the assets but that can be months after winding up. Even if they find a buyer, your data may not get transferred and available as quickly as you'd like. How would your company do if it had to shut up shop for a week?

    6. Re:You don't need the bandwidth by jbolden · · Score: 1

      Bondholders may well prefer .60 cents on the dollar. But John Q Sysadmin doesn't give a rats ass about bondholders, and does care about his pay.
      Once the money runs out, the people running it will walk, and money can dry up surprisingly quickly if management have buried their heads in the sand.

      Well yes. But we are moving from what is likely to happen to what could theoretically happen in a worst case. And even with stupid management someone is going to want those accounts and those assets. A bad shutdown means it all goes to 0.

      The administrators will sell off the assets but that can be months after winding up. Even if they find a buyer, your data may not get transferred and available as quickly as you'd like. How would your company do if it had to shut up shop for a week?

      We aren't talking about the assets. For liability reasons the physical assets are going to be wiped. I'm talking someone taking over existing accounts or helping them with an orderly liquidation of accounts if there isn't someone taking over.

    7. Re:You don't need the bandwidth by guruevi · · Score: 1

      You must have missed the last bubble or you are very naive. Whatever your 'cloud agent' promises you is false. These types of companies go bust and disappear in less than a day, the company will have let the service degrade so far by then that a single hosting company unplugging a system over non-payment topples the entire infrastructure. And the provider itself won't have told anyone it is going bust, most likely it will have stunted with pricing in order to get more customers, loading their systems even more.

      And hosting companies don't release data to customers-of-customers, they want their money and these days the cloud providers themselves are renting from other cloud providers; If Dropbox were to stop paying Amazon, AWS would automatically wipe and reassigns the entire system a short period after they shut down the service. Legal action takes years to resolve, not a single provider I have ever worked with will maintain a system for years on their own dime in wait of a legal decision.

      --
      Custom electronics and digital signage for your business: www.evcircuits.com
    8. Re:You don't need the bandwidth by jbolden · · Score: 1

      Pretty much what happened there was what I said. They continued operating for a few weeks. With the usual options for getting data out. Then IBM took control. There was good network connection to HP so HP restored their entire system to a private cloud inside their setup where of course the customer could become an HP customer and get their data. Nirvanix got a loan of $1.1m to fund operations for the liquidation and was able to continue to move data off.

      How is that a negative example?

    9. Re:You don't need the bandwidth by jbolden · · Score: 1

      . These types of companies go bust and disappear in less than a day

      No they don't. These types of companies stop offering a service to new clients then slowly shut it down. For example Verizon decided to move away from their public cloud offering they didn't close the company. IBM (Softlayer) had dropped thousands of products in its history.

      the company will have let the service degrade so far by then that a single hosting company unplugging a system over non-payment topples the entire infrastructure

      No they won't. First off they generally have their own hardware. Secondly they are in multiple data centers. They can't just move away from datacenters with no one noticing. There are people who regularly talk to the colo companies and telco companies.

      If Dropbox were to stop paying Amazon, AWS would automatically wipe and reassigns the entire system a short period after they shut down the service.

      Baloney. Amazon would take over the migration service. That data is worth far more than the disk space to some customers. It would be an excellent tool for Amazon to migrate customers to AWS. The bond holders would probably approve completely and sell AWS the dropbox name.

      ot a single provider I have ever worked with will maintain a system for years on their own dime in wait of a legal decision.

      What legal decision? This is a bankruptcy. If the major creditors agree on action in the public interest it goes through in hours. There is nothing to decide. The court gets involved when there are conflicts between creditors. There is no conflict that destroying the data is the worst of all possible worlds as it erodes the value of the company and leaves behind liability.

    10. Re:You don't need the bandwidth by HiThere · · Score: 1

      If you've ever followed a bankruptcy, it must have been a very gentele one. I followed the SCO bankruptcy, which I hope was an exceptionally corrupt one, but I've no real basis for that hope. But I can gauarntee that you can't depend on anything being preserved.

      --

      I think we've pushed this "anyone can grow up to be president" thing too far.
    11. Re:You don't need the bandwidth by jbolden · · Score: 1

      Take another look at the SCO bankruptcy. Caldera bough SCO Unix and continued to sell it for several years. The customers were able to buy licenses and receive some levels of support. Additionally Caldera products were supported and transitioned off to vendors like RedHat that had shifted towards an enterprise focus. At the time SCO finally shut down all together they were nothing but a patent troll and there was nothing technical to preserve. It would be like preserving a corpse that died from disease because it used to be healthy.

    12. Re:You don't need the bandwidth by HiThere · · Score: 1

      There were lots of records that were either destroyed, or conveyed at low price to parties hiding behind "cutouts" (possibly an incorrect usage). It's true these were company records, but they also included things of interest to, e.g., IBM, and which IBM would have paid more for than did the actual recipient. (I'd need to check over the names, but I believe that there were some that Novel would have greatly desire to see, also.)

      --

      I think we've pushed this "anyone can grow up to be president" thing too far.
  13. Only one way to deal with this problem by VAXcat · · Score: 2

    Make sure you keep your resume up to date and on local storage. When your company's cloud vendor fails...print your resume and use it to get a job somewhere else.

    --
    There is no God, and Dirac is his prophet.
  14. Way to spread the FUD by EmagGeek · · Score: 1

    Especially with this article on the SAME PAGE.

    http://tech.slashdot.org/story...

    Whenever a company says it is losing money on something, you have to take that information with a grain of salt. AWS is probably just paying another Amazon division for services at an astronomical rate. Corporations shift money internally all the time, and the result is that it can appear that one part of the business is hemorrhaging money.

  15. Giving up control, why? by Anonymous Coward · · Score: 1

    If you place your data on someone else's computer, and you don't have local duplication, then you are just asking for any number of problems:
    1 - your data goes public.
    2 - you data goes away.
    3 - Both of the above at the same time (in some sense)

    If you keep your data local, you own it, you control it, and you know where it is. No other company can go out of business and take your data away.
    The major problem is keeping backups and making sure you don't lose it.

    Backing up to the cloud is good, as it solves the issue of backups (as long as the cloud vendor doesn't go away the day you need your backups). However it still exposes you to all the issues listed above.

    Privacy means keeping things to yourself. If you give it away to someone else, it isn't private anymore. I don't care what they say about 'we protect your data'; someone will crack it.

  16. AWS losing $2 billion a year? by ehynes · · Score: 2

    Citation please.

    1. Re:AWS losing $2 billion a year? by Enry · · Score: 3, Informative

      Yeah this. I can't find a source for this claim. According to Wall Street Journal, AWS' revenue is only a $1.2billion per quarter. It would have to be losing at least $500mil/quarter to make a $2 billion/yr loss. In other words, for every dollar you spend on AWS, they're really losing $.50 or so.

    2. Re:AWS losing $2 billion a year? by Slashdot+Parent · · Score: 1

      Good luck finding a citation for that, because that $2B number came directly out of someone's posterior. Amazon has long frustrated investors by not breaking out revenue numbers for AWS. Instead, they lump AWS in with all of Amazon's other side businesses as "other revenue".

      No one outside of Amazon has a solid P&L for AWS.

      --
      They don't grade fathers, but if your daughter's a stripper, you fucked up. --Chris Rock
    3. Re:AWS losing $2 billion a year? by Anonymous Coward · · Score: 4, Funny
    4. Re:AWS losing $2 billion a year? by mooingyak · · Score: 1

      Yeah, couldn't help but notice that the basis for the whole article is also the piece with nothing to back it up.

      --
      William of Ockham had no beard. The most likely explanation is that it was chewed off by squirrels every morning.
    5. Re:AWS losing $2 billion a year? by alen · · Score: 1

      rtfa

    6. Re:AWS losing $2 billion a year? by Enry · · Score: 1

      That link wasn't there originally, nor (IIRC) did it say "estimated".

      Given the new information, then it doesn't matter. AWS is running at some sort of loss, but the question is why are they running at a loss. Are they spending lots of money on new infrastructure and scoping out new locations for data centers? That all costs a lot of money to implement and it would show up as a loss. Given how well the rest of the company is doing (AMZN would have had a profit if it were not for AWS), it sounds like revenue from other Amazon operations is going to provide capital for AWS to continue building. AWS isn't going anywhere soon if they're continuing to build out at this rate. There will be a time when the demand starts to plateau and they don't need to spend quite so much every quarter to expand. At that point they start raking in the dollars.

    7. Re:AWS losing $2 billion a year? by master_kaos · · Score: 1

      yeah I would like to see that as well. I think if that is true, is because they are investing money into growing it instead of going for short term profits. They have added a lot over the last couple years.

    8. Re:AWS losing $2 billion a year? by Slashdot+Parent · · Score: 1

      rtfa

      Well, that's pretty shitty advice, now isn't it. TFA says that one analyst estimates a $2B loss over the previous 4 quarters and then just waves its hands and says, "So let’s assume that these estimates are true, and let’s also assume that since Google and Microsoft do not break down cloud services that it is also true for them."

      So apparently since one analyst estimates that AWS might have lost $2B over the prior 4 quarters, we can just assume that AWS loses $2B per year, and that Google and Microsoft clouds also suffer similar heavy losses.

      That is the sloppiest logic that I've seen all week.

      --
      They don't grade fathers, but if your daughter's a stripper, you fucked up. --Chris Rock
    9. Re:AWS losing $2 billion a year? by Overzeetop · · Score: 1

      Plus there are reasons for recording a loss in one business unit to show a profit in another. Tax avoidance is the most obvious, but there are others.

      If, for example, Amazon isn't charging itself market rates for it's streaming services it can show positive cashflow for that (new) service while absorbing the losses in the datacenter books.

      --
      Is it just my observation, or are there way too many stupid people in the world?
    10. Re:AWS losing $2 billion a year? by hweimer · · Score: 1

      Given the new information, then it doesn't matter. AWS is running at some sort of loss, but the question is why are they running at a loss.

      Everyone is running cloud services at a huge loss because prices have been driven down so much that it is simply impossible to run a profitable cloud service. Of course, the companies are doing that to drive their competitors out of the market and profit afterwards by using a combination of price hikes and vendor lock-in effects.

      --
      OS Reviews: Free and Open Source Software
    11. Re:AWS losing $2 billion a year? by Enry · · Score: 1

      If this were Amazon vs. rinkydink provider, I'd buy that. When it's Google vs. Amazon vs. Microsoft, they have the resources to slug this out for as long as they want.

    12. Re:AWS losing $2 billion a year? by Anonymous Coward · · Score: 0

      Don't worry. It can definitely get worse. Wait until the media picks up on this and causes panic.

    13. Re:AWS losing $2 billion a year? by Hognoxious · · Score: 1

      AWS is running at some sort of loss, but the question is why are they running at a loss. Are they spending lots of money on new infrastructure and scoping out new locations for data centers?

      Would that not be amortised over several years for precisely the reason that you don't want large one-off costs affecting one periods results?

      Any beancounters care to comment?

      --
      Confucius say, "Find worm in apple - bad. Find half a worm - worse."
    14. Re:AWS losing $2 billion a year? by Enry · · Score: 1

      Perhaps, and maybe that's the problem. I'm sure they're growing at a really rapid rate. If you grow like that for 10 years, there's going to be a lot of amortized expenses that will catch up if you're growing that quickly every year.

  17. Dumbing down your organisation by biodata · · Score: 2

    Mostly clouds are more expensive than doing it yourself, unless you fire your sysadmin(s) as part of the deal.

    --
    Korma: Good
  18. Get a NAS by Anonymous Coward · · Score: 0

    And mirror it with another one. Problem solved.

    1. Re:Get a NAS by Anonymous Coward · · Score: 0

      Get a life...and stop worrying about backups.

    2. Re:Get a NAS by Anonymous Coward · · Score: 0

      It's backups all the way down!

  19. Cloud Vendor going bankrupt by Anonymous Coward · · Score: 0

    .. is the new HDD crash?

  20. It`s all a cycle..... by Anonymous Coward · · Score: 0

    Funny how some things tend to be cyclical in nature.

    Back int the 60`s and 70`s, computing was handled by the giant beast mainframe systems that very few could afford....

    Then came the 80`s and the personal pc took off...Cheap computing (relatively) for EVERYBODY, no longer did you need to pay the Data Barons a king`s ransom for basic computing stuff....

    Fast forward to 2014....The Data Barons are trying to re-centralize it all......

    Those that forget history are doomed to repeat it....Centralized computing sounds good on paper, in practice however it is very very very bad overall for everybody (other than managers seeking to cash out a nice bonus by slashing short term expenses)......

  21. The first shot is free... by Crass+Spektakel · · Score: 1

    You simply do not understand how "cloud storage" works.

    We had all this even back in the 1980ths, just using different buzz words. All these storage/service-solutions do a win-doublewin-bet, they do not aim at a short term profit, they try to claim their market share. As soon as the competitors start to fail and die or their architecture become dominating they will just raise prices or at least stop lowering them.

    --
    "Life is short and in most cases it ends with death." Sir Sinclair
  22. Comment removed by account_deleted · · Score: 1

    Comment removed based on user account deletion

  23. We've seen this happen before by Anonymous Coward · · Score: 0

    When Kim Dotcom's cloud hosing business suddenly got seized by the US Government, several cloud hosted services got shut down with no notice, no failover and no options. That was on Slashdot back then.

    There are ways that businesses can be forced into failure by entities that don't care about the customers' data.

    Imagine a cloud company that fails to pay the rental or purchase payments on the server hardware, or their datacenter fees. Those vendors might just walk into the datacenter and repossess the equipment, or cut off power and network without notice.

  24. Not a shock people aren't prepared for this by hsmith · · Score: 1

    Our SaaS is hosted on both AWS and Azure. It one goes down, the other picks up the slack. It is far from easy to configure, but you want real redundancy you need to do it.

    1. Re:Not a shock people aren't prepared for this by Hognoxious · · Score: 1

      That's all well and good, except if Azure's, behind the scenes, is running on AWS. Or vice versa.

      Thankfully nothing like that would ever happen where it really matters, like in finance.

      --
      Confucius say, "Find worm in apple - bad. Find half a worm - worse."
  25. They could AIG you by EmperorOfCanada · · Score: 1

    In the sub prime mortgage disaster AIG insured for a very low rate against the impossible (or so they thought) possibility of all these mortgage backed bonds and whatnot collapsing. So quite simply they didn't have enough in reserves to cover all the losses. The government ended up stepping in. But in that case the government can just make money out of thin air. They can't make servers out of thin air.

    So assuming some company is willing to take your money to provide ready access to a failover crisis how do you know that they can handle the load, it might be like all the Titanic passengers trying to get into way too few lifeboats. Also if something like AWS ever went belly up you couldn't buy a server or find another co-location fast enough. Every other service out there would be instantly swamped even if they didn't double their prices overnight.

    My sites are small enough (I don't want them to be) that I could round up enough hardware to host them locally for a while.

    But this does potentially make a case for finding some slightly older hardware and doing development on it in your office. The idea would be to have enough hardware to be able to somewhat, or even entirely service you basic server needs. It might not be pretty but it would be way better than 100% down and panicked calling to every cloud host out there.

  26. Re: All the Backups by Overzeetop · · Score: 1

    I find that local backups are *a great compliment* to cloud backups.

    For $100, I can back up all of my business data locally (we have less than 300GB of actual, unique data); I presume a 3 yr failure on external drives
    For $100/yr, I can backup and synchronize all of my business data in the cloud*

    So for $133/yr I can have a backup in case the cloud provider goes belly up overnight (cough*Livedrive*cough), and I can have a cloud backup in case the building catches fire (or floods, or gets hit by a tornado, or is an extra in the next Avengers movie).

    Considering the value and/or convenience of the data we have from almost 12 years in business, it's worth the extra to keep it safe.

    *actually, I have two cloud services. One is for real-time sync and access to the files from remote locations, one is solely for backup. It's likely they use the same vendor through (prob. AWS) so there's no actual redundancy there.

    --
    Is it just my observation, or are there way too many stupid people in the world?
  27. AWS lose an estimated $2 billion a year by ArcadeMan · · Score: 1

    With Amazon Web Services losing an estimated $2 billion a year...

    Oh yeah I'm sure they are, that's why Amazon Web Services is going to build two new Australian data centers, to lose even more money.

  28. Clod vendor ?!? by Anonymous Coward · · Score: 0

    Oh wait...I read the news too fast, and I missed the 'u'.

  29. Easy Mitigation Strategy by Electrawn · · Score: 1

    Use meta cloud scaling tools like RightScale or Scalr. Create hybrid cloud solutions across AWS, RS Cloud, Google, Azure.... doesn't matter.

  30. Plan 1: Don't use "The Clouds!" by grasshoppa · · Score: 1

    Seriously, unless there is a very real business need ( and no, the CIO jumping up and down about TEH CLOUDS is not a legitimate business need ), keep your data under your control. Not only does this alleviate the problem of bailout should your provider die on short notice, but it also solves the security of cloud data rather nicely.

    Granted, that someone even has to point this out shows just how deep the marketing bullshit is on this.

    --
    Mod me down with all of your hatred and your journey towards the dark side will be complete!
  31. "The Cloud", LOL by kheldan · · Score: 1

    I have a perfect, 100% effective solution to this problem: I don't, and never have used 'The Cloud' in the first place. It's a stupid concept, it's poor data security, it's a waste of money, and you're asking for trouble if you use it. Store your data some other way that you have 100% control over, don't let complete strangers do it for you.

    --
    Are YOU using the TOOL, or is the TOOL using YOU? Think about it!
    1. Re:"The Cloud", LOL by Jawnn · · Score: 1

      I have a perfect, 100% effective solution to this problem: I don't, and never have used 'The Cloud' in the first place. It's a stupid concept, it's poor data security, it's a waste of money, and you're asking for trouble if you use it. Store your data some other way that you have 100% control over, don't let complete strangers do it for you.

      I beg to differ. We use cloud storage to keep copies of some very important documents (compliance requirements) that are central to several business processes. One copy we store locally, and the other we store in the cloud. Both are encrypted before storage so the security question is meaningless. You could lift all those files, from either location, and have nothing without the key. What's not meaningless is the savings we gain by using the cloud for that backup copy. Duplicating that store, including the geography, using hardware we own is certainly possible, but nowhere near as cost effective.

    2. Re:"The Cloud", LOL by kheldan · · Score: 1

      Here, let me improve your process:
      Keep TWO copies, in separate locations, neither in 'the cloud'.

      --
      Are YOU using the TOOL, or is the TOOL using YOU? Think about it!
  32. Haha... Yeh that's the problem :/ by LostMyBeaver · · Score: 1

    Storage is hardly the issue. Most companies won't have anywhere near a petabyte to move.

    The real problem is whether PaaS or SaaS will screw you. If all your data is written to run on a platform which is closed (AWS, Google...) you're utterly screwed. Cloud software is also never updated like proper applications. Improvements are made incrementally and if AWS went tits up, even if you manage to get a copy of the hosting platform, you'll be stuck with whatever bugs were in the last build.

    IaaS isn't too bad, but otherwise Cloud is just a BAD idea.

  33. In progress by Anonymous Coward · · Score: 0

    I am currently working with a company that had all its web-based material "in the cloud". Somehow their account got wiped out and the cloud provider didn't maintain backups. So now all their data, their website, probably e-mails too are all gone. I'm trying to help them rebuild and create redundancy. Perhaps it is interesting to note the new solution will probably be less expensive for them in the long run, even with redundancy.

  34. Just one question by operagost · · Score: 1

    Well, how big can a torrent be? Just wondering...

    --

    Gamingmuseum.com: Give your 3D accelerator a rest.
  35. I'll worry about this ... by davide+marney · · Score: 2

    when Netflix stops using AWS. And Expedia. And NASA. And the CIA, fer cryin' out loud.

    Sheesh.

    --
    "We receive as friendly that which agrees with, we resist with dislike that which opposes us" - Faraday
  36. Why open source clouds matter by Anonymous Coward · · Score: 0

    This is why projects like OpenStack and OpenShift are so important. If my provider dies, I can take it anywhere else easily, or throw the whole thing onto my own hardware and keep chugging along. In fact, I'm amazed more talk about Hybrid Cloud hasn't caught on - keeping the core of your data and services in your own datacenter and bursting to public cloud when it makes sense based on the need for capacity and the type of workload.

    Don't put all of your eggs in one basket. But also I think it's silly to assume enterprise-oriented cloud providers are going to disappear overnight. Your social media and personal cloud stuff? Yeah, it could disappear at any time, because as an individual you're uninteresting and an unreliable income source. A big company with a six or seven digit cloud hosting contract with an SLA? Yeah, their provider isn't disappearing tomorrow.

  37. If you don't own it ... by gstoddart · · Score: 1

    If you don't own and maintain your own machines, you will forever be at the mercy of the people who do. Your downtime, your critical windows, your business continuity, your backups ... do you really want these things controlled by someone else?

    Many of us have always looked at the cloud and thought "what a terrible idea". What are the chances that, unless you actually test it, your fail over to another provider will actually work?

    If Amazon is losing $2 billion/year, it's hard not to think other people are thinking the same thing. And they're only going to keep losing that much money for so long before someone says "enough".

    The cloud isn't magical, and it isn't immune to economics.

    And if all of your business critical data is in the cloud and you haven't made plans to keep it going -- well, that sounds pretty irresponsible and reckless.

    --
    Lost at C:>. Found at C.
  38. change paradigm to *onsite* backups by ron_ivi · · Score: 2
    Remember how "off-site backups" were important back before the cloud?

    I think the best of both worlds is to have the live system in the cloud, but have on site backups of all those systems.

    That way if/when the cloud dies, you can still have access to all your data.

  39. Remote Backups by Just+Some+Guy · · Score: 1

    I find that cloud backups are an excellent complement to local backups. I have a 6TB Synology unit at home that stores all our family photos, Time Machine backups, scans of all our important docs, etc. I love and trust that little server. I also have it configured to ship nightly backups to Amazon Glacier so that if my house burns down and takes the Synology with it, I can restore it all and have my digital life back.

    I guess I could buy a second unit and keep it at work, but that's a lot more effort than setting up a scheduled job to sync everything up to a remote server without my manual intervention.

    --
    Dewey, what part of this looks like authorities should be involved?
  40. Omnicloud could be a solution by Ceyx · · Score: 1

    This looks like it would have that problem covered, along with a lot of other concerns like data encryption...

    http://www.omnicloud.sit.fraun...

  41. Not a problem by Anonymous Coward · · Score: 0

    I'm not stupid enough to trust my data, encrypted or not, to someone else. It's my data and my responsibility to keep safe, not some company that could go out of business. Sorry, a few really bad experiences and the rest of the world might wake up to this cold hard fact.

  42. wrong audience to ask by blue_teeth · · Score: 1

    This question should be aimed at CIOs and managers. Most of them do not visit Slashdot. And if you really get hold of them, the answer is, no, they are not ready.

  43. You don't need the bandwidth by EricWarnke467 · · Score: 1

    You obviously missed the NIrvanix debacle. They simply gave customers a month to get their own data out. Short of taking a hand truck to their data center it wasn't at all easy to migrate everything over the net.

  44. Don't forget the large cost of exporting the data! by NicoNet · · Score: 1

    At Amazon you are paying $30k a month to store 1PB. Downloading all that data off their network will run you an additional $60k in outbound transfer fees.