Slashdot Mirror


Uber Limits 'God View' To Improve Rider Privacy

mpicpp sends this report from CNN: Uber has rolled back employee access to its "God view" mode, which allows the company to track riders' locations and other data. The ride service company was faced with questions about its privacy policies from U.S. Senator Al Franken, following a series of recent privacy debacles. Uber's updated policy is detailed in its response to the senator's questions. Franken sent Uber a letter (PDF, Uber's response) in November after news reports made two things clear: The ride service company collects lots of data on customers — and some executives don't exercise that power responsibly. In one case, an Uber employee using "God View" easily tracked a reporter's movements on her way to a meeting.

21 of 76 comments (clear)

  1. You like God View by smittyoneeach · · Score: 2, Funny

    You like God View
    All hair-seekers do
    To avoid the shame
    Of missing a few
    Burma Shave

    --
    Get thee glass eyes, and, like a scurvy politician, seem to see things thou dost not.--King Lear
  2. Re:Decentralization by Ralph+Wiggam · · Score: 2, Interesting

    The decentralized currency that's lost two thirds of its value over the past year or a different one?

  3. Summary of Uber's response by Anonymous Coward · · Score: 2, Funny

    Franken, my dear, we don't give a damn

  4. Great job, guys by Anonymous Coward · · Score: 4, Insightful

    It's great to know that a company that has threatened reporters, acted flippant about sexual assault, and charged excessive fees to people trying to leave the scene of a hostake crisis after public transit was shut down, had to be cajoled into maybe not letting every weenie stalk its users. No, stalking is just for the upper management that's been shown to be aggressive, condescending, and seemingly have something of a god-complex.

    If you have to use a ridesharing app, please, at least use anything other than Uber.

    1. Re:Great job, guys by uncqual · · Score: 3, Insightful

      charged excessive fees to people trying to leave the scene of a hostake crisis after public transit was shut down

      Okay, the government decides to shut down the government subsidized/run public transit (i.e., reneges on their implied commitment to their customers) and you blame a company that tries to provide at least some people a substitute service? How do you suppose Uber might increase supply of drivers to meet demand? Hmm..., maybe they could offer drivers more money to show up and offer rides? How might they fund that effort? Hmm..., how about by charging the consumer more?

      This is a case, fairly rare actually, where supply can actually be increased to some degree almost instantaneously - but there has to be a motivation to the supplier to do so. If an Uber driver is at home gardening because they decided that the pay for rides wasn't high enough to motivate her to offer rides instead of garden at that moment, the most efficient means to get her to change her mind and thereby increase demand is to offer her more money. This is no different than how employers staff their positions -- if they have a need that they can't fill, they increase the pay until a qualified person is motivated to take the position.

      From what little I know, Uber does seem like a pretty crappy company but I don't see how them utilizing well understood market forces to match supply and demand is a bad thing.

      --
      Why is there an "insightful" mod and why isn't it "-1"? If I wanted insight, I wouldn't be reading /.
    2. Re:Great job, guys by BarbaraHudson · · Score: 2

      This is no different than how employers staff their positions -- if they have a need that they can't fill, they increase the pay until a qualified person is motivated to take the position.

      That is so last century. Now they just claim a labor shortage and bring in more cheap foreign labor.

      --
      "Transparent" is a shit show that trades on every stereotype going. A man in drag is NOT a transsexual.
  5. No privacy regardless by al0ha · · Score: 2, Insightful

    The public at large would be a lot better off if they could get one simple rule through their thick numbskulls

    You should have no expectation of privacy using any App, nor the Internet in general. Period. This is a beautiful rule as there are indeed a very few exceptions offered which prove the rule.

    --
    Did you ever wake up in the morning, with a Zombie Woof behind your eyes? -- FZ
    1. Re:No privacy regardless by PraiseBob · · Score: 5, Interesting

      Letters have traveled through various postal systems for hundreds of years now. By giving your letter to a postal carrier, you are relinquishing control of it and letting it be processed by a centralized system. Therefore, anyone who sends a private correspondance through a postal system, should have no expectation of privacy. ?

      Are network packets really that different? Because technology makes it easier to look at the content of the packet without breaking any wax seals, or having to steam the glue, that makes it ok to look? The 4th amendment protects paper packets, why not electronic packets? The US was founded with personal privacy enshrined as a core principal, so a lot of thick numbskulls like myself carry that expectation across different spectrums.

      (Note: In this particular case, I'm not surprised that Uber employees can access Uber data, especially in this example where the reporter called out being late to a meeting with Uber executives while seated in an Uber car)

  6. So glad we have Al Franken by Anonymous Coward · · Score: 2, Interesting

    Theres at least one person on capitol hill who follows (and uses) new tech.

    Thanks Al!

  7. Title Correction by jenningsthecat · · Score: 4, Insightful

    The title of the article, (and therefore the summary), should have said "Uber Claims To Have Limited 'God View' To Improve Rider Privacy". After all, does anybody other than gullible people and fanbois really take them at their word?

    --
    'The Economy' is a giant Ponzi scheme whose most pitiable suckers are the youngest among us and the yet-unborn.
    1. Re:Title Correction by GrumpySteen · · Score: 4, Funny

      They've implemented strict controls over 'God View'. Any employee who wants to access it must now know the password; "iddqd"

  8. Re:Decentralization by Anonymous Coward · · Score: 2, Funny

    There's just no real architecture for bitcoins.

    They should have named them bytecoins, then at least they'd be addressable.

  9. Legit as in a licensed taxi service ... by perpenso · · Score: 4, Interesting

    in five years this business will be completely legitimate.

    Legit as in a licensed taxi service paying a local government for a medallion. Scheduling a ride with an app rather than a phone is an improvement on an existing business, its not a new type of business.

    "Ride sharing" will probably be defined as something like what the FAA does with private pilots. If the car was going to go somewhere already and a person is just tagging along and chipping in for actual expenses, no inflated expenses or tips, then its ride sharing. However if money beyond actual expense changes hands or if the passenger influences where the car goes then its a commercial activity. Note this would only apply to those scheduling rides through a service, not friends and family directly communicating through normal channels.

  10. What authority do senators have? by metrix007 · · Score: 2

    Can someone explain why a senator has the authority to force Uber to answer these questions?

    What penalties can apply if they don't?

    --
    If you ignore ACs because they are anonymous - you're an idiot.
    1. Re:What authority do senators have? by geekmux · · Score: 2

      He's just "respectfully requesting" the answers. Those are his words.

      However, the correct reading of those words is more like "If you don't want your entire business to be illegal in a year, I suggest you explain to me and my colleagues why we shouldn't make that happen, because even members of the other party will get a lot more sympathetic to that idea if they find out you've been dissing the position they and I both hold. By the way, if I call the executive branch and ask them politely to look really hard at any existing laws you may be breaking, they will take my call a lot faster than they'll take yours.".

      Gee, sure would be nice if our elected representatives went after the NSA like this when it comes to protecting user privacy...

      I mean we're only talking about illegalities on a Constitutional level, being performed by a government agency and paid for by US Citizens. What could possibly go wrong...

  11. You still can't change user behavior by ErichTheRed · · Score: 5, Insightful

    One of the things that is fueling the insane hype behind the Web 2.0/mobile/social/app/whatever bubble is the fact that any group of startup kids can use tools to build an app. Just like any group of startup kids could build a website capable of processing payments in 1997, add in a shaky business model and all of a sudden, "this time it's different." Apple, Google and other smartphone OS vendors have rolled out some really cool stuff and basically given everyone a tracking device with all sorts of sensors attached to a full-powered computer the size of a phone. The problem is this -- the nature of the user interface hides the fact from ordinary users that all of their location and other data is being shared with the app developers. Android does a little better with privacy controls, but basically all this stuff is hidden from the user.

    Ordinary users, i.e. non-techies, see the shiny app interface and (understandably so) don't see that the "free" services the app provides are paid for either through marketing/advertising (eyeballs in dotcom bubble 1.0 speak) or selling your data to a third party. And even if they knew about it, most people would want the benefit of hailing a cab on demand more than their privacy. It would take some serious user education, and a few very high-profile leaks of customer data to change behavior, and I don't think it would even be possible if that happened. People like their free apps. I would pay Google for a subscription to their search engine if I could be assured my information wasn't being harvested, but I know no one else would want this.

    On the positive side, sitting on the sidelines and watching from my comfy seat, it looks like Bubble 2.0 is starting to reach the top. We're already seeing the insane valuations and VC investments, have had a couple high-profile revenue-free IPOs like Twitter, and the next phase is coming. Soon as interest rates start going up and the stock and VC bubble money stops flowing, things will calm down again. When you start hearing startup-speak more and more in the financial press, it's time to sell and wait for things to collapse again. It really is the dotcom bubble all over again, but this time people are carrying their web browsers in their pockets and companies have direct access to their location and habits.

  12. Ah, all better! by fuzzyfuzzyfungus · · Score: 3, Insightful

    So, in a predictable (honestly, surprising they made it to this market cap without doing it already) part of the maturation process; Uber is claiming that they'll rein in discretionary access to personal information by their frat-bro-asshole management, and instead put full database access to all the data ever in the hands of their advertising and customer analytics weasels.

    That's the unpleasant flip side to a story like this. Yes, as it happens, Uber has some of the most punchable management shitweasels one could ask for. The very idea of one of them using 'god view' on you makes you want to take a hot shower and scrub yourself until the uncleanness is gone. However, while opportunistic assholerly is repulsive, it is also unsystematic. Once they grow up a bit, and put those data into the hands of solid, value-rational, systematic, people who aim to squeeze every drop of value out of it, then you are really screwed.

  13. Meaningless by deadweight · · Score: 2

    My though is - who cares? SOMEONE still has access to it and they can turn it back on for everyone any time they want to.

  14. Re:Decentralization by Anonymous Coward · · Score: 2, Insightful

    liability is an issue.

    Do you want your kid killed by a ride share driver and then to be told that the insurance is not covering it and you are on your own?

    When taxis insurance will cover the same thing?

  15. Re:Decentralization by Ralph+Wiggam · · Score: 4, Informative

    That was my first reaction. But the official Uber twitter account sent this-

    "We are all concerned with events in CBD. Fares have increased to encourage more drivers to come online and pick up passengers in the area."

    Then an hour later, after getting hammered on twitter, they decided to make all rides free. Uber pretty much has the worst PR department I have ever seen.

  16. Re:Decentralization by BarbaraHudson · · Score: 2

    The decentralized currency that's lost two thirds of its value over the past year or a different one?

    You mean the Russian ruble?

    --
    "Transparent" is a shit show that trades on every stereotype going. A man in drag is NOT a transsexual.