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United and Orbitz Sue 22-Year-Old Programmer For Compiling Public Info

linuxwrangler writes: Aktarer Zaman, a young computer scientist, started a "side project" called Skiplagged to compile a relatively well-known method of finding inexpensive airfares. "The idea is that you buy an airline ticket that has a layover at your actual destination. Say you want to fly from New York to San Francisco — you actually book a flight from New York to Lake Tahoe with a layover in San Francisco and get off there, without bothering to take the last leg of the flight." But organizing fully public information into a user-friendly form has gotten him sued by United and Orbitz. They accuse his not-for-profit site of "unfair competition" and of promoting "strictly prohibited" travel.

31 of 349 comments (clear)

  1. Luggage? by jbmartin6 · · Score: 4, Interesting

    I guess this works with carry-on only. Or is there some way to get checked luggage at the layover?

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    1. Re:Luggage? by PrimaryConsult · · Score: 4, Informative

      Gate check your large bag, you'll get it back at the arriving gate.
      Besides, the cost of checking a bag undoes most of the savings to be had with this method anyway.

      I don't see this working with round trip tickets; many airlines cancel the rest of your itinerary with no refund if you no-show for a leg...

    2. Re:Luggage? by CohibaVancouver · · Score: 5, Informative

      Gate check your large bag, you'll get it back at the arriving gate.

      This is incorrect - When you gate-check a bag it's "checked through to your final destination" - You pick it up on the baggage carousel.

      The exception is regional-jet and turboprop flights where you "leave your bag in the jetway." In these situations your bag is returned to the jetway.

    3. Re:Luggage? by Zmobie · · Score: 4, Informative

      I work in the industry, and actually in most instances there is no difference in gate check bags. They simply send them down to the ground crew and it is loaded like any checked bag. It would be exceptionally costly to try and separate and sort bags that need to be "returned at the gate" so they don't bother and send them up the claim units at your final destination. The tags are just hand written (sometimes they slap a ten digit tag on them, but most of their host systems don't even support automatic sorting and tracking for gate checked bags) and read when the plane is unloaded.

      Normally, if you gate check a bag they also don't charge you the baggage fee as the most common cause of gate check bags is the overhead bins filling up. This causes the airline to be better off with the customer service aspect and since they generally tell you carry-on bags don't cost they don't want to spring hidden fees on you (unless you fly a budget airline like spirit or frontier, spirit charges you even if you carry the bag onto the plane with you and the charges are HIGHER if it has to be checked at the gate...).

  2. Re:Cheaper by Mister+Transistor · · Score: 4, Interesting

    I'm guessing that due to economies of scale, the more popular and longer routes are run more, so since there's more of them and more competition, they drive the prices down on them. The shorter in-between flights aren't as popular so they are more "Specialized" and cost more?

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  3. Re:Cheaper by itzly · · Score: 3, Insightful

    Because airlines make more profit this way (assuming that not too many people know how to exploit it).

  4. tfa says carry-on, one-way by raymorris · · Score: 3, Informative

    TFA says it works only for carry-on, and one-way tickets since you'd need to board a return flight at the destination you booked.

    That really limits the utility for me; rarely do I fly somewhere and not want to get back home. If I was making a permanent move, I'd probably have luggage.

    1. Re: tfa says carry-on, one-way by omkhar · · Score: 5, Informative

      So book 2 one ways: JFK-LAX-???, LAX-JFK-???.

      You don't *have* to book that as a round trip, although if you book the return leg on the same airline you throw away ??? You might have your return leg cancelled.

      Fwiw frequent fliers have known this for years. Search the forums at flyertalk.com

    2. Re: tfa says carry-on, one-way by operagost · · Score: 4, Funny

      It would be great if the TSA was actually smart enough to flag items like that, and at least automatically pull those people aside for physical inspection of their carry-on. But they'd rather cavity-search babies and people in vegetative states.

      --

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  5. It is not new. by 140Mandak262Jamuna · · Score: 5, Interesting
    Way back in 1994, the airlines had the practice of charging less for round trip tickets with a saturday night stay over. They also charged less for less popular destinations connecting through hubs. I got an interview call from a company that sent me two round trip tickets, Dallas-Fort Worth to Youngstown PA via Pittsburgh PA and another from Pittsburgh PA to Tulsa Oklahoma via Dallas-Fort Worth. The manager told me over phone, not to check in any baggage, and discard one leg of onward journey and the entire return journey for each of the tickets. They both had Saturday night stay over for the portion that was never intended to be used. One ticket in USAir and another in American.

    It has always existed, and people and companies have always used it. All the airlines want to do is to make it more difficult to find it. If they really want to stop the practice, they could charge full fare for the popular segments and refund the money if the less popular options are actually exercised. They are not doing it that way. It is clear they want to accept it with a wink-and-a-nod to the savvy passengers and make the hurried and less informed passengers to pay a little more.

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    1. Re:It is not new. by operagost · · Score: 3, Interesting

      They held up a flight for a person who was late? As someone who once missed a flight by about two minutes, boy, would that be nice.

      --

      Gamingmuseum.com: Give your 3D accelerator a rest.
  6. Re:Cheaper by The+Phantom+Mensch · · Score: 4, Informative

    Flights to resort locations are cheaper than major business destinations. Business travelers will pay more to fly since they're spending corporate money instead of their own while vacationers are stingy. Somehow this works even though that vacation resort requires a layover in a hub at a popular business destination.

    I had a friend fly in to visit me once who found that fairs to Atlantic City were hundreds less than Newark.

  7. What he's doing is Not illegal by rmdingler · · Score: 4, Insightful

    Nonetheless, the 22 year old founder cannot weather the legal storm that the duo of billion dollar corporations can wage out of petty cash.

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    Ernest Hemingway

    1. Re:What he's doing is Not illegal by retchdog · · Score: 3, Informative

      tortious.

      --
      "They were pure niggers." – Noam Chomsky
    2. Re:What he's doing is Not illegal by meta-monkey · · Score: 3, Insightful

      It is, however, within the rights and power of the airlines to refuse service to people who make use of this tactic. Book a flight with a layover and don't show up for the second leg? Get a warning email. Do it again? Business is no longer welcome here.

      Don't get me wrong, I agree the airlines are playing a game anyway and I have no particular love for them (except Delta. I really like Delta). But it is their game, and the house always wins.

      --
      We don't have a state-run media we have a media-run state.
    3. Re:What he's doing is Not illegal by wonkey_monkey · · Score: 3, Funny

      One swims and one lives on land. Duh.

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      systemd is Roko's Basilisk.
  8. Re:Cheaper by pla · · Score: 5, Informative

    Why would this ever be cheaper?

    Because the price of (domestic) air travel has nothing to do with expenses or distance, and everything to do with marketing games.

    First, how many people want to go from NY to LA or vice-versa every day? Getting as big of a slice of that pie as possible matters more than getting a few extra bucks for the ticket. How many people want to go from NY or LA to Detroit, however? Probably not anywhere near as many; But, if you fly Delta, you will pay less to stop in Detroit for a connector than you will for a direct flight. So... Just don't catch the connector. Simple as that!

    You can verify this for yourself - Go to any of the major travel search sites and pick a random longish trip with one layover. Now compare the price of that longer trip against the cost of flying directly to the layover city - It will almost always cost significantly more.

    If the airlines don't want people to find ways to game the system, they can make the problem vanish overnight - Stop making the system itself a game. Turn air travel into a "utility" model, with a sane, predictable pricing structure (something like $X per mile plus $Y per individual flight, plus any applicable passenger class upcharges). Instead, the entire industry would rather piss around with games and "loyalty" programs and such.

  9. In Soviet USA by mamba69 · · Score: 4, Insightful

    In Soviet USA you get sued for competing, rewarded for mono/duo-poly.

  10. Re:Cheaper by Headw1nd · · Score: 3, Insightful

    I'll take a crack at this, if someone is in the industry correct me.

    Imagine two airline hubs, A and C. Between them is a smaller regional airport B.

    Travel between the hubs (Let's use A to C for example) is cheap, relatively speaking, because of the constant demand. The airlines know their flights will always be full, so they can (and must) reduce their prices to a minimum. There is also demand for travel from A to B, and B to C, but it is not necessarily enough to fill a plane. Flying half empty planes is a huge expense, so in order to service this demand, the airline can allow a portion of its A to C traffic to route through B at a discounted rate. These travelers are flying essentially at cost for the airline. This is possible because the higher prices paid by the A to B and B to C travelers will make the profit. The problem comes in that if the A to B regional travelers try to hide in with the A to C crowd, the airline will have to raise the price of the B to C crowd even more if they want to continue flying the route. (They can't raise the A to C price as then nobody would accept the layover and would fly direct instead) Not to mention they are losing opportunities to transport people from B to C, if planes are leaving with seats occupied by phantom travelers.

  11. Hadrly a new story by jc42 · · Score: 3, Insightful

    There's a fair amount of precedent for this sort of idiocy. One of the funniest example, which got a bit of news coverage at the time, was back in the 1970s. The US Defense Department funded a study by a couple of academics, and paid them several hundred thousand dollars to study what could be learned from public sources about US military deployment. After the study's report was submitted, it took only about 2 days for it to be classified as a US government "secret".

    The press and the professional comedians had a good time mocking the US government for that one. But various people also pointed out that it wasn't the first time such idiocy had been enforced by law, in the US or in other countries. A long list of similar punishment for making publicly-available information public also appeared back then.

    Maybe we can start a thread of other similar recent attempts to suppress public information. Do you know a good one in whatever country you live in?

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    Those who do study history are doomed to stand helplessly by while everyone else repeats it.
    1. Re:Hadrly a new story by QQBoss · · Score: 3, Interesting

      Actually, it is funny, because Orbitz was started by the airlines themselves. They didn't need to scrape cheap airfares to lower prices as much as cut out the travel agents as middlemen:

      Five airlines--United Airlines Inc., Delta Air Lines Inc., Continental Airlines Inc., Northwest Airlines Corp., and, later, AMR Corp. (American Airlines)--teamed to create a new online travel service. (American became an equity partner in March 2000; total start-up funding was around $100 million.) Together, the five founding partners controlled 90 percent of seats on domestic commercial flights. Existing computer reservations systems such as SABRE did not present competing fares in an unbiased way, said company officials.

      What makes it even funnier to me is that American Airlines was one of the founding companies of Orbitz who was trying to lower prices from SABRE, which American Airlines started in 1960!!!

  12. Re:Cheaper by cptdondo · · Score: 5, Informative

    Because air line ticket pricing makes no sense. Literally. I fly a lot (as in somewhere around 100K miles a year) and ticket pricing is pretty absurd. A one-way ticket can sometimes cost 3x what a round trip does to the same destination. Flying from my home airport (a small regional destination) can sometimes lower the price of the ticket, even though I fly one extra leg and 100 miles to a major airport.

    United is by far the worst of the price abusers; one reason I no longer fly United. The last time I needed to make a route change, they wanted to charge me $250 for the change, and $1200 for the "additional fare". I bought a one-way on American for $350. Of course, walking away from the second leg is "against ticket policy" so as a good drone I was supposed to cough up $1450 to United.

    In my experience no other airline gouges its customers as badly as United when it comes to these sorts of policies, so it does not surprise me that they are on this lawsuit. They are also on the bottom of nearly every customer satisfaction survey; maybe the two are related? Anyone at United listening? Hello?

  13. Re: Cheaper by rickb928 · · Score: 3, Informative

    I can't ship a 40 lb bag from Arizona to Maine cheaper than checking it. Word.

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  14. Re:Cheaper by pla · · Score: 4, Insightful

    That wouldn't work, unless they all do it at the same time.

    If only we had some sort of, I dunno, Civil Aeronautics Board that could keep these insolvent assclowns in check.

    Yes, fares have technically dropped since deregulation - The GAO found they went down a whopping 9%. Meanwhile, the overall experience of flying has gone from "fun" to "buy two seats if you don't like having 10x the risk of developing a DVT, and enjoy your complimentary three peanuts".

  15. Stop playing games with the courts ... by MacTO · · Score: 3, Interesting

    I understand why the airlines price flights this way, and it benefits some consumers by reducing the cost of some flights. Yet the easily exploited flaw is a flaw of the business practice, not the consumer. If some consumers exploit it, there is no good reason to hold them accountable. It was the business' decision after all to use this practice, not the consumer's. If too many consumers exploit the practice, then the business should change the practice.

    Put in other terms, using the courts to enforce the practice places too much control of a product or service that the consumer paid for into the hands of the vendor. Consumer's wouldn't be very happy if business told them they couldn't resell a product at a profit just because they bought it when there was a good sale, or if they couldn't split a meal because they bought the larger dish instead of two smaller ones. Why should they be happy about being told that they must use all of the tickets for a flight?

  16. Re:Cheaper by nedlohs · · Score: 3, Informative

    Because, like any sane business, airlines price according to demand and not just costs.

  17. Re:Cheaper by CohibaVancouver · · Score: 4, Insightful

    Here in the USA it's all about screwing the traveller.

    If this was true, why are the airlines constantly teetering on the edge of bankruptcy with razor-thin margins? They should be rolling in cash, and they're not. Why? Because air travel is hugely competitive and a great deal for the flying public.

  18. Re:Cheaper by DarkOx · · Score: 3, Interesting

    That is how we got the F'ed up pricing structure in the first place, its legacy. There was a mortal fear among the pols that if certain parts of the country did not receive good airline service they would basically die.

    A 737 on up can go from point-to-point pretty much anywhere in the lower 48. The airlines make their money two ways charging a premium for non-stops on popular routes like JFK->LAXetc, and second selling higher price tickets for things like JFK->DTW while at the same time filling most of that bird with JFK->DTW->{Someplace more popular} passengers.

    I suspect if the airline industry had been left to develop without government intervention in the first place, routes to smaller destinations on the majors would never have been implemented.

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  19. Re:Cheaper by just_a_monkey · · Score: 4, Insightful

    If this was true, why are the airlines constantly teetering on the edge of bankruptcy with razor-thin margins?

    Maybe their core business is lobbying the government for handouts and subsidies, and they're actually really incompetent at running airlines?

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  20. Re:Cheaper by CohibaVancouver · · Score: 5, Insightful

    they're actually really incompetent at running airlines?

    They're *all* incompetent? United? American? Virgin America? Delta? Southwest? JetBlue? Alaska? Spirit? Frontier? Hawaiian? Allegiant? Every single one of them, moving millions of people every week, they're all incompetent at running airlines?

    Sorry, I don't buy it.

  21. OT: one-way by _anomaly_ · · Score: 3, Interesting
    Not really related to the skipping-a-leg-for-cheaper-airfare, but I booked one-ways for a trip to Jamaica (from the US).

    Not for bonus points or miles, but because it was cheaper and provided more convenient flight times. We booked with Delta on the way down and US Air on the way back. It takes a little more work because you're shopping for plane tickets twice, but I'd bet in most cases, it's worth it.

    --
    "I have no special gift, I am only passionately curious." - Albert Einstein