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Twitter CEO: "We Suck" At Dealing With Trolls, Vows To Kick Them Out

Posted by timothy on from the on-the-internet-everyone-knows-you're-a-troll dept.

AmiMoJo writes "We suck at dealing with abuse and trolls on the platform, and we've sucked at it for years," wrote Twitter CEO Dick Costolo in a leaked internal post. "We lose core user after core user by not addressing simple trolling issues that they face every day." Gamergate is only the latest and loudest example of harassment. Robin Williams' daughter, Zelda Williams, left the service last August because of the disturbing images and attacks she received after her father's suicide. Advocates have offered numerous suggestions for fixing the problem, including improving responsiveness to reports and better blocking tools.

5 of 467 comments (clear)

  1. Re:slashdot? by buchner.johannes · · Score: 5, Funny

    Slashdot moderation isn't web scale ;)

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    NB: The message above might reflect my opinion right now, but not necessarily tomorrow or next year.
  2. Color me surprised... by Anonymous Coward · · Score: 5, Funny

    I thought trolls WERE Twitter's core users.

  3. Re:Please no more censorship. by Anonymous Coward · · Score: 1, Funny

    Don't you want to use host files for everything? Host files! HOST FILES! YOU should USE host FILES! THEY USE less ram!!! $RandomSlashdotUser55, I'M CALLING YOU OUT!! You don't use Host Files BUT YOU SHOULD!

  4. Re:Please no more censorship. by Anonymous Coward · · Score: 2, Funny

    'millenial cognitive dissonance'

    Ageism.

    people are going to disagree with you

    Harassment.

    The bigger or more controversial your opinion, the bigger the reaction.

    ...hatemail ... crazy assholes

    Terrorism.

    don't you bear some of the blame if a shitstorm falls on you?

    VICTIM BLAMING

    But I truly believe for the current generation, that doesn't provide the attention and adulation that putting their real selves out there does.

    Slut Shaming.

    But at a certain point, we have to live in the world as it IS, not as we wish it was.

    NO! Perception is reality, and we can change our reality by changing our perception. The Misogynistic overmind of Slashdot likes to think that the world is as immutable as the laws of physics, but people are blanks slates whoses behaviour is pre-programmed by society. The forces of cultural criticism and enlightened curation, and the power of justified shaming can change our society for the better. Look at what has been accomplish in tech so far.

    No-one is going to get hurt if Twitter gives people the tools to start censoring trolls and hate speech. Terror groups like ISIS and Gamergate will lose their platform to spread death threats and hate speech. The internet will become a better place for women and for everyone if we just have the courage to put commons sense over shallow appeals to "Freeze Peach".

    The Internet is a network built on rules. We need to extend and enforce rules to online social networks as well. Safe spaces and mature discussion are compatable and we can use technology to make them so. The internet needs to grow up.

  5. Re:It Remains a Journalism Scandal. Deal With It. by ctid · · Score: 2, Funny

    How's the weather on your planet?

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    Reality is defined by the maddest person in the room