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Ten Lies T-Mobile Told Me About My Data Plan
reifman (786887) writes "Last June, my post "Yes, You Can Spend $750 in International Data Roaming in One Minute on AT&T" was slashdotted and this led to T-Mobile CEO John Legere tweeting 'how crappy @ATT is' and welcoming me to the fold. Unfortunately, now it's TMobile that's having trouble tracking data; it seems to be related to the rollout of their new DataStash promotion. Just like AT&T, they're blaming the customer. Here are the ten lies T-Mobile told me about my data usage today."
Your data plan doesnt take into account advertisements which are basically subsidized at your expense. It doesnt count the silent data collection performed by most apps, or silent updates performed in the background. root your phone, install http://fdroid.org/ and download adaway to null-route advertising servers and reclaim some of your data plan
Good people go to bed earlier.
T-Mobile Visual Voicemail used to work over the internets. But now you have to be on cellular data to use it. When T-Mobile made the change, they cited "security" as their reason. But even AT&T's VVM app works on unfriendly networks. Android includes ipsec, so if they really cared about security they could encrypt the VVM communications, but they don't. What they care about is money, and for prepaid customers, checking voicemail costs $1-3 depending on plan, since you pay for days on which you use your device.
The lie is that it has to be this way, which is what they will tell you if you complain. But it didn't used to be this way...
"You're right," Fisheye says. "I should have set it on 'whip' or 'chop.'"
Light grey text on a white background FFS, how can anyone think this is a good idea?
Waterfox - a Firefox fork with legacy extension support, security updates and better privacy by default.
The Ten Lies T-Mobile Told Me About My Data Plan
Here are the ten lies they told me during the course of the more than hour long call:
1. The first two reps told me that there was never a bug affecting data usage. Eventually, the supervisor acknowledged that yes there had been (as I’d been told in January) but that it had been fixed.
2. They said maybe it was my fault – that I just didn’t realize how much data the iPhone 6 uses despite having had it on my account since September 2014 with four consecutive months under 3 GB.
3. They told me my phone had slowed because I’d already used my 3 GB plan data and 3.5GB of my 10 GB data stash (which activated at the end of January). But their website showed this was clearly not the case.
What the T-Mobile Website Showed
Perhaps he mistakenly was combining the plan data and data stash usage (3.45 GB) but he continued to repeat that it was 3.5 GB from my data stash. Still later, he told me I had used up 6.5 GB of my data stash.
4. Then, they told me their website usage data was up to 3 days behind. When I told them that the website was already including most all of the data from today (2/20), my call was at noon, he said it was up to 24 hrs behind.
feb220
Data usage on 2/20 from T-Mobile Website during the call
Here’s what it says tonight:
5. Then, they told me that my entire data stash was gone because when I switched plans from Unlimited to 3 GB, I lost my data stash – ignoring my pleas that their January account tech had made the plan switch to fix the bug with billing in January.
6. They told me there might be a problem with my iPhone which they would help me troubleshoot. I told him I was hesitant to begin troubleshooting with someone who was quoting me statistics that didn’t reflect the reality shown on their website.
7. Then, the supervisor told me that perhaps I didn’t need to worry about this because the plan would reset tomorrow on the 21st because it’s a short month, not on the 26th as it always has. Here’s what the website showed:
What The T-Mobile Website Showed
8. Then, the supervisor told me my phone has only been using my DataStash (not my plan data). Again, the website:
9. They told me that my phone has been using up my entire DataStash over the past several months. The DataStash didn’t begin until late January.
10. And perhaps the last lie came at the beginning of the call, a voice said the call would be recorded for quality assurance. The jury’s still out on that one.
I'd do much worse than that to someone who writes in light gray over white. You owe me a couple of corneas.
The Cloud - because you don't care if your apps and data are up in the air.
I don't know about you, but the free international data roaming has worked pretty well for me in Hong Kong, Singapore, France, Switzerland, Bulgaria, Belgium, UK, Austria and Canada. The 128kbps serve me perfectly fine for SIP calling (google voice + callcentric reverse), google voice via handouts lately, an EU mobile carrier that also has sip service, and for google maps, browsing and just about anything. I have about 3GB in roaming data I haven't paid an extra cent for in the past 8 months. Yes, I pay a bit high montly, but still less than ATT.
Admittedly I don't text so I don't care about that part - I use iMessage, Viber and WeChat
I also have T-Mobile, use my phone all the time for web browsing/apps, never use wifi, and my data usage for the last 30 days? 1.24 GB. Maybe you are holding your iphone wrong.
When I search on my iPad and go to a site, more and more of them have their own apps. Why in the World would I install an app to look at their content?
There is no reason other than having an advertising platform on my device.
It's just ridiculous. Apps and the web have become this medium to just get us to look at apps with mostly shitty content.
What bugs me with these data-counting plans is how they never have to prove to anyone that their numbers correlate to the real world.
If you sell apples by the lb you have to use a set of scales approved by the government. You have to show that it has been checked and correctly installed.
So, why does this not apply to bits and bytes?
So many users see odd calculations and billings from so many companies that one should think it was obvious by now this isn't fair...
The article says that his previous post went viral. This is not nearly the same as being slashdotted - at least, not any more. We don't have enough users on slashdot any more to bring down even a hobbyist website, let alone a hosted blog. How many years has it been since slashdot users last successfully slashdotted a website (at least, one that wasn't hosted on an intentionally low-powered system?)?
Damn_registrars has no butt-hole. Damn_registrars has no use for a butt-hole.
In a bizarre show of ignorance, a user of a mobile phone network operator expects to get problems resolved by talking to customer service representatives, and acts surprised when this creates more problems. It is unclear whether said user is a time traveler from better times past or has just been living under a rock.
From TFA:
It also remains a bit frustrating to me that the carriers are allowed to bill you for data amounts without actually having to show you the URL endpoints related to each data packet.
Um, wot? First of all the endpoints are not URLs - presumably he doesn't know the difference between socket addresses and URLs.
But to present a list of each data packet? I don't think this guy has any idea at all of how networking works. Even if his phone operated with an X.25 1500 byte packet size and everything he sent or received were even multiples of that, a 3 GB usage would then mean at least two million lines listing endpoints. In real life usage, much more.
Practically everyone who meters bandwidth does trickery for profit.
Ever use a CDN? They think 1 megabit = 1000 kilobits and double/triple charge if they have to transfer the bits internally within their CDN!
For companies that meter on bandwidth we need weights and measures laws for bandwith -- just like water, gas, electricity utilities have as well as gas
stations, grocery stores, etc.
What we have in data metering right now is as if there were no rules as to whether a gas station used Queen Ann gallons, Winchester gallons, Imperial gallons or
whether they round to the nearest gallon -- that is if they even bother to meter and just guess based on the size of the car and impund your vehicle if you refuse to pay.
If we did not have weights and measures laws there would be no sensible way to compare gas stations, there would be a great incentive for every gas station to employ ever greater measures of trickery all resulting in every trip to the gas station would being a rip-off -- like we have in bandwidth metering today.
WTF. We have one person's bad experience with a phone carrier as "news". If we're just going to start publishing individual complaints the entire site will be filled with rants about Verizon and AT&T, that's without even starting on Comcast and Time Warner.
I find this article funny because my experience with T-Mobile has been completely different.
I'll admit, I only consider them good because the competition is so bad (and I've had a number of cell carriers), but so far I'm very happy with them:
The only complaint I have is they disable the personal hotspot on my phone after 5 GB of usage each month. After that I have to pay.
In short: they might not have everything I want, but they are awesome compared to everyone else out there.
When I switched my 4 lines to AT&T, T-Mobile continued to bill me for 3 months on the numbers they no longer had.
Now, of course, the only people who will talk to me about it are collection company zombies who know nothing beyond their script.
"Lame" - Galaxar
This problem was solved a long time ago with utilities, gas stations and gricery stores; we just need to apply
the same techniques to those who meter bandwidth:
http://zatznotfunny.com/2009-05/heres-why-you-want-bandwidth-caps/
I need to see a screenshot of his iPhone data usage tracking before I could take him seriously. Even if it is true that he never changed his usage pattern, he might have mistakenly installed an app that ate up his quota. If so, I think he owes T-Mobile a public apology.
I once had a signature.
On my phone you can send a text and see how much data you have used. If I were the article author, I would keep a daily record of usage. It might not prove anything but it might help narrow some things down. It would be obvious when the data really reset and you could see if you were doing anything odd if you data spiked. Set an alert when you are getting close to your cap. Then turn data off.
I have this issue of Rogers Wireless connecting to my phone across the Niagara River and charge me roaming. For some reason T-mobile is not able to stop it. May be they are owned by the same company or what not. So every time I go to Niagara Falls I can expect roaming charges. They have always been prompt in reversing the charges. It is typically 5$ to 15$. Just call, "say I have never been over the border" and the rep would reverse the chargers.
Looks like the poster got some great publicity due to the earlier post about 750$ a minute roaming charge from AT&T. I think it is possible he was very diligent in checking the usage and fees and managed to get the under paid and uninformed phone reps to say things that he managed leverage into another highly visible "10 lies from T-mobile".
Also T-mobile does not have over usage charges. It just throttles the connection speed. Even the throttled speed is 128 kbps which is good enough for google maps turn by turn navigation.
I usually side with the small guy against the corporation all the time. Now I wonder if I am being gamed by this poster.
sed -e 's/Chuck Norris/Rajnikant/g' joke > fact
T-mobile Hotspot limit is why i made sure i had a phone with an SD slot so i can DL to it on the unlimited phone plan and then transfer to my tablet and/or local streamer cache device like this http://www.ravpower.com/ravpower-rp-wd01-filehub-3000mah-power-bank.html
If one person's personal bad experience with T-Mobile is news, than perhaps it's newsworthy that I use T-Mobile and am completely happy with it. Recently I switched to the two lines unlimited data with Hotspot for $100, it's great. My wife and I use a lot of data and there's no throttling or any problems at all, and the hotspot works well (we both have problems with internet sometimes not being available at work).
It works great in other countries, it's free to use data in Mexico (but with 3g) and in Asia (or anywhere, really) you could call people over wifi just like a normal phone.
The only problem is that reception in hilly forest areas of the Bay Area is sometimes spotty, often with no data. AT&T is better at that.
Slashdot: providing anti-social weirdos a soapbox, since 1997.
Wouldn't it be cheaper to buy a SIM card in another country and pay 30 Euros/Australian dollars/Kronas/Great British Pounds/ect... instead of using an American SIM? Umm.
There isn't much that can be deduced from a single incident -- especially hearing just one side of the story. But it is consistent with bad customer service that I have gotten everywhere. There is a big push towards metrics rather than actually helping people. Lying to someone helps out those metrics whether it helps the customer or not. It seems like companies that are trying to care about their support put in policies that actively undermine that support.
The funny thing is, I now work for a company that provides phone systems to these kinds of call centers. I am new to it but I have already heard stories about how messed-up they are. While you are talking to a physical person, you aren't talking to someone who is treated as a person.
Often when someone complains about their experiences on Slashdot, someone else post a comment with a superior attitude, saying that he has never had that problem.
Please consider that maybe you don't understand the conditions.
The element of the U.S. culture in which males compete with each other is annoying and defeating.
they have the most amazing thing going on there. £15 a month and you get so many minutes and so many texts, but the selling point is this, and this is right off the T&C page:
"When we say all you can eat, that's what we mean. We do have a hard cap for domestic and pay as you go customers, but it's a cap you're unlikely to hit even if you saturate your connection 24/7 for a month."
That connection is a 7MBit 3G cellular, and the cap is 1000GB. You CAN hit 1000GB a month but only if you can clear 34GB a DAY. That's a 100% wall-to-wall saturation of your connection with NO interruptions.
I've been on this plan for several years now and NEVER ONCE have I managed to hit the cap. And I'm a heavy tethered torrenter.
Political debates have me rolling my eyes so much I think I got optical whiplash. I should sue. - Foamy The Squirrel
Comment removed based on user account deletion
Congratulations, you fell for T-Mobile's newspeak. Their "un-carrier" initiative basically meant taking everything people hate about wireless service, making it slightly worse and giving it a new name. They don't do contracts with those evil pro-rated early termination fees, no sir-ree! Now it's a finance agreement, which is totally not the same thing as a contract! Of course, they did get a slap on the wrist for being a bit misleading in that regard. However, they're still getting away with advertising "unlimited data" on all of their plans, when it's abundantly clear that the throttled data speed is completely unusable, once you've used up your high speed allotment.
Here's a few suggestions:
Check your data usage settings on your iPhone. Don't allow app updates over cellular data. Apps can also individually have their background data turned off. If you use Facebook, set it to not auto-load videos over cellular data.
Complain to the FTC. They recently went after Straight Talk for offering "unlimited" plans that aren't, and T-Mobile's throttle speed is so slow, it's essentially no different than being cut off completely.
Consider switching to Cricket (now owned by AT&T). You can get a 5GB plan for what you're paying T-Mobile and it runs on AT&T's far superior network.
Lastly, do the math and see if it's just worth the extra few bucks a month to upgrade to the real unlimited plan. If your time is valuable, it might simply make more sense to cough up the dough, rather than hunting open WiFi hotspots and carefully monitoring your cellular data usage every month.
---
DRM is like antifreeze, to the MPAA/RIAA it's sweet, to the consumers it's poison.
News flash: Dog bites man and telco representatives don''t understand the intricacies of data plan computations and billings. I doubt that anyone outside of the poor programmers who set things up understand it either. As a rule when I call for companies for help I keep trying until I get an answer I like. If that strategy fails, you you can file a small claims suit, and a junior attorney from the company will eventually offer a settlement.
A free market in cellular data service? What planet do you live on? I want to move there.
Great. If I could only get coverage at my home [NOTE: I live within the Los Angeles city limits], I would switch to T-Mobile in an instant.
General Relativity: Space-time tells matter where to go; Matter tells space-time what shape to be.
Comcast, or some Comcast employees or managers, are apparently causing outages so that they can make more money.
It is easy for me to believe that someone at T-Mobile is doing something similar.
In our area, T-Mobile lies about its coverage.
Tmobile is just like anyone else. Trying to succeed in business. I have ATT. I think they give you more for the buck than tmobile. John Legere has done us all a favor though. ATT has given me much better rates to keep up with the competition he has given them and he has done this selling an inferior product (no low band lte coverage in most markets and limited pops.I have almost no tmobile signal at home (Atlanta area). I have a fair but solid ATT signal. Actually Sprint has more signal at my house than Tmobile. I refused to pay $60 plus a month for landline service and went to VOIP. I pay about $4/mo with the service and it meets my needs nicely. I pay ATT about 65/mo after taxes for 3gb data, which is plenty for me. Verizon is my only other choice and they can't match the price. So ATT is it for me unless I go to Cricket and take the capped data rates and roaming limitations.
that grey text on a white background makes for a shitty, eye-straining experience? No? Then who did cause your blog is terrible in that regard. This is what professionals are for, please go hire one and improve your sites readability. Thank you.
The virtue is that when I tell these people that the call was recorded... they suddenly get more cooperative. Its actually pretty awesome. I don't even need to play the recording to them to prove my point. I just tell them that I had a previous conversation with them, tell them what that was, and then tell them I recorded it. Which I did... but not one of them has asked to listen to it. They just submit.
I've gotten a lot of refunds and credits on my account that way.
Try it. First, get one of the apps for your phone that records calls... enable it... make your calls... and then when they start feeding you double talk... you tell them that the calls were recorded. They'll just give you whatever you're owed in most cases.
I've decided to stop wasting my time responding to AC trolls/sockpuppets... so if you want a response from me... login.
I've been with Straight Talk $45 "unlimited" everything for several years. Never had a problem. Works off of the ATT network so excellent coverage.
T-Mobile USA, that's still Deutsche Telekom AG (DTAG). Just think, I used to live in a country where the only
phone you could get was from Deutsche Telekom. That was before the telecommunications deregulation.
Back then Telekom (just turned into Telekom from it's origins as the German federal post and telecommunications
service) would just INVENT charges on your bill. All of the sudden your 80 DM would turn into a 480 DM bill
because they invented long distance calls you never made.
Oh and it WAS NOT a mistake. It turned out that it was premeditated, on-purpose fraud and it still occurs in Germany
a lot, not only with Telekom but with all the other long distance carriers as well.
Germany is a country where fraud rules supreme and there are armies of attorneys there who make a living from
intimidating people into paying fantasy bills. Companies bank on being able to intimidate their customers into paying
exorbitant hidden fees, in fact hiding pitfalls and gotchas in every offer and then turning around and asking for lots
of money is part of their business plan.
Personally I blame all the eastern immigrants who thrive under these kinds of conditions but this culture of fraud has
been there in place long before even the polack miners came to Germany in the 1800s.
Don't be blinded by what you see on Deutsche Welle TV, you have to have lived in the country to really know
what goes on.
Now I am not saying that DTAG is any more or any less deceitful than ATT but I know their chuzpe from first hand
experience.
I'm a fairly satisfied T-Mobile customer, but one thing I've found with them consistently is ANY time they offer a new feature, service plan or offer - the customer service folks are untrained on it for months and the handling of it is very inconsistent.
I'm actually on wi-fi often enough so I never use that much LTE data in a month. For me, the "data stash" offer wasn't worth paying for a more expensive plan to get it. But yes, it would follow the trend I've seen with T-Mobile for them to have bugs in tracking it properly, phone reps who don't understand how their own web site works with regards to it, etc.
When they first started offering those "pay only x$ down and make interest free payments over 24 months for your new device" offers, they were all mixed up too. People were going in or buying online and getting wildly different results as to how much money (if any) had to be put down for the initial purchase. (Eventually, they seemed to iron that out, with some kind of internal credit score based system that still keeps you guessing a bit until you get final word -- but is fairly consistent.) When my workplace signed on so employees buying T-Mobile for personal devices could qualify for a corporate discount, they had that all mixed up too. The retail T-Mobile stores couldn't tell me if I'd get the discount or not when adding a new iPad to a data plan, etc.
I've just learned with T-Mobile to "go with the flow" basically. Pay your bill on time and if they hype up anything new that involves a plan change -- give it 2-3 months before you do it for the least amount of hassle and confusion. All in all, they've saved me a lot of money over using AT&T or Verizon, and gave me better phone handset options and more "extras" than Sprint ever did. They just rolled out LTE service in my town too, which I've been waiting and hoping for, for about a year now. (I mainly use my LTE data at work or on the commute, so it hasn't been a really big issue ... but it's nice to finally have the same level of service at home.)
HA! HA!
You get fucked because you let them fuck you. Europe has real competition and thus I pay 29eur for more minutes than I can burn, and 11gb per month of lte data.
I'm better than everyone. my data service is free and freedom pop seems pretty sleazy on the outset, but i have had zero issues in a year
Three haven't always been that good - a good few years ago (2009?), I was on an 'unlimited' data package with them, few months in to the contract I received a text citing changes they had made, my unlimited data was now limited to 500MB under "fair usage". I could not fucking believe it. It was in one of my parents name at the time, they kicked up a fuss for me but didn't get very far.
I hope the rug isn't swiped from underneath you too.
Call them up and tell them that. It may take little while or a few calls to get anywhere, but I've found that they actually respond to complaints about dead zones in their metro service areas.
If it's just a little gap in a place with otherwise good signal, they'll make back the cost of installing a little repeater on a street light in a few months of gaining a new customer. Of course, if there's no signal for miles, they're not going to put up a new tower for you.
Wifi calling actually works pretty well, too, but only on their branded phones (seriously, wtf?).
If you want a vision of the future, imagine a youtube comments section scrolling - forever.
I have the unlimited plan which gives me unlimited data use for data that never leaves the phone (ie for data that isn't sent to a tethered computer).
But the hackers who mess with the settings in rooted phones say that it isn't that you're charged for data as it goes out the wifi, it's that when you turn on tethering, the phone connects to a different APN.
So actually I have a limited amount of data usage while tethering is on, whether the data leaves the phone or not.
This affects me because it means that if I turn on a music streaming service in the phone while I have tethering on, I'll eventually run out of data whether the computer gets any or not.
I haven't verified that it works this way... But that also makes me wonder, since on LTE, voice data is just packets, does that mean that taking phone calls while tethering uses up my tether data, or do they at least track that?
I was on T-Mo's $30/mo Unlimited text & data + 100 Voice minutes plan. If I used up the 100 voice minutes, and I regularly would by a phone call or two, additional minutes would cost $0.10/min so I kept 20 bucks in the account just for insurance. Yet... ever time I went over 100 minutes I was cut off from voice. In some cases data was cut off too. My buffer never kicked in. I would end up having to renew early or at least manually. Auto-renew did not work. This went on for nearly a year before I got sick of it.
So then I looked at my data usage (on the T-mo website) and it was always un 5 GB/month. Well under. So I decided to switch to the $30/month unlimited Voice + 5GB data plan. This should work... but it didn't. My data was cut off after two weeks. I had somehow exceeded my limit even though I NEVER had before. And guess what? Under this plan they don't let you see your stats. You can't even see how much data you've used when you log into your account.
So I gave up on the bargain basement plans and went for the 40/mo unlimited voice/5GB data w/throttle instead of cut off. I consoled myself by thinking that I'd at least have unlimited music streaming & international data but... NO. That only kicks in at the 50/mo level. Found that out the hard way.
So now I'm paying for $50/month unlimited talk/text/data (only 1GB at 4g) plan, mostly for the privilege of no monthly billing hassle. This is really only slightly cheaper than Sprint, last I looked. I am abusing the free music streaming though and I have two international trips planed where I intend to use data.
It's still not a bad deal but my take away is this.... T-mobile will still nickle & dime you to death as well as the others and their low end plans aren't worth it unless you are patient and diligent. I'm also pretty sure they are playing games with your data stats.
This perfectly mirrors my experience. They always eventually sort it out, you just have to be patient and try not to scream at the phone reps; understand that most of them actually do want to help, but they're hamstrung by a back-end system that wasn't designed for the number of users it currently has.
Growing pains. Yes, established players feel them, too.
APK quotes people (including myself) without context and should not be trusted. Just thought you should know.
Parents canceled AT&T. AT&T refuses to acknowledge that service as been canceled, raided their rates effective on the day they canceled, and is continuing to bill them.
I've been with Three for some time and they began cutting my tethering. How - out of interest - do you tether while convincing them it's the phone eating the data?
"At most" is not nearly large enough of a phrase for T-Mobile to hide behind considering that throttled speeds on T-Mobile fall short of 128kbps by more than an order of magnitude. And to be clear, yes, I am talking bits here. Once my 5 GB is up I'm looking at speeds that top out at 10 kilobits per second, barely enough to load the Google home page (over 800 kilobits) yet alone browse to the T-Mobile website and feed more money to the beast. It's a stupid game to play, balancing cheap phone bills with the best of the worst service available. I assume T-Mobile fully understands this and enjoys seeing how well they can train me to use exactly 4.99 Gb every 30 days.
https://support.t-mobile.com/d...
I don't. I'm totally honest with them. Told them when the floor fell out of my signal one day that it might have been something I did, they were straight back and telling me that their relay had actually burned out - yes it was me caused it, but I wasn't to know and neither were they that three days of solid saturation on a HSDPA connection would kill their hardware (though it had happened elsewhere). Within an hour a new mobile tower was up and I was back online. The CSM's exact words to me: "you paid for unlimited, you suck up all the bandwidth you want to. If the signal drops again just let us know and we'll have you back up again before you hang up." They didn't even hint at billing me for a new RF uplink coil.
I don't know of any Android torrent clients. They know what sort of traffic is going through their network, if you lie to them they will know and they will punish you for it.
Political debates have me rolling my eyes so much I think I got optical whiplash. I should sue. - Foamy The Squirrel
I think I'm one of the lucky ones. My mother has had nothing but connectivity problems (iPhone, hah! Solved with the purchase of a Nokia Lumia 630) and later bandwidth problems (suburban with the nearest tower too far away for HSDPA, she was stuck at 3MBit on a good day, wouldn't even stream Youtube on an average day), there's me in the convergence zone of no less than three towers now.
Political debates have me rolling my eyes so much I think I got optical whiplash. I should sue. - Foamy The Squirrel
Same for me.
Cheaper bill than AT&T and better Data experience, using the same phone I had on AT&T. Mileage varies though, and I understand that.
Anyone saying that they are completely ripping you off (and OP especially) is full of crap. Not the best service when out of country but it really isn't that bad...you simply feel like they are trying to take you for a bit of a ride...nothing you should be surprised of when dealing with an American company.
Here's my flight path (last week mind you, got home last night): Chicago --> Frankfurt --> Istanbul --> Toronto --> Chicago
I had Internet the whole time with less than 5 minutes of sync-up after arriving in each new country.
The only downsides to TMobile when out of country is that your data plan is slow and they try to get you to spend a silly amount for high speed Internet while in the foreign country. Calls in country are 0 (same as your normal plan) and calls to the US are 20 cents/minute which is silly but not horrible. Internet on phone is mediocre while out of country.
Want to complain about something? Focus upon the crappy airline food and lack of Internet access while on planes. Or better yet, focus upon the crappy people who don't know how to turn off their ringer on a plane. So many other problems in life centering around schmucks that don't appreciate how far we've advanced than rolling across the border with minimal fees. $750 is a bunch of crap...not reflective of actual TMobile customers. The 6 bucks to chat with my sister for 30 min from Istanbul is real though its my fault for not skyping or using facetime.
It is a real pain to attempt to read anything on these low-contrast web sites. Does anyone know of a good way to correct these sites? Maybe a CSS injector to enhance the text vs the background?
-- Posted from my parent's basement
Just a few days into my new billing cycle my WIFI started flashing "Data Usage Warning" and subsequently I had terrible data connectivity. I checked the web site and it showed basically 0 usage which is what I expected since the new cycle had just started. I keep my WIFI turned off when not in use, and there are no "apps" to steal bandwidth. Since I never use more than 1.5GB of my 3GB (used to be 2.5GB) allotment, there is no excuse for this. I would rather T-Mobile kept their stash and gave me back my old service.
Just another click-bait piece of shit article.
So this fuckwit went to Canada, turned on data roaming, turned on the app with one of highest data usages then cries when they charge him for it? THEN he actually leaves the company that
A. Refunded his idiotic mistake.
B. Refunded the insurance they had him buy to cover HIS mistake
and goes to a company that fucks everything up. Way to show for the 15th trillion time in human history that just because your dumb enough to believe that the grass is greener on the other side doesn't mean you won't eventually look like an idiot when you go crying that the grass really wasn't any better over there.
Back when I was working at a multi-facility web/dedicated/co-lo hoster we used to use Netflow at the border routers. The only issue with it was that it only reported traffic for end points when the connection was closed, so long-lived persistent connections wouldn't show up in real time.
If your phone is rooted, you control the mobile hot spot setting. They do use the user agent string to block desktop browsers. User agent string is easily changed.
Did you even read the post to which you replied?
In case this was supposed to be an on-thread-topic post, apples have so many different types of matter. There is water, sugars both simpler and complex. There are trace amount of vitamins. There are proteins - both from the apple tree as well as any insects that might have made this apple their home.
Many of these are behind the scenes - i.e. under the apple skin. Why should an apple vendor have to weigh all of these to be able to sell a pound of apples? Data pipeline providers don't have to - T-Mobile is the only judge of how much data a customer used. Their "scale" or "meter" doesn't have to be approved by any regulator.
Why so much unfairness against apple vendors?
Bingo Dictionary - Pragmatist, n. A myopic idealist.
Data should not be a high suffering experience for consumers:
Dec 2013: 'O2' network, UK: Israel: Total stranger visiting new family, first time (>=60km from Airport), open Google Maps.
O2 sends warning messages in minutes: "You are close to your 25 UK pounds ('GBP") limit, keep going ?" No option.
On arrival (1 hour) I had spent GBP 500 = US$750.
Call Verizon US - Yes your US 'jetpack' will do that for US$25 a month. It worked.
Back in UK, phone O2. "Scandal; bad trading; unacceptable". "No quarter." "Give me the CEO, he needs to hear this." "He knows all we do."
Complaints. Time. OK we credit you half. NO I want zero charge, as apology - this is not how to run your stuff.
No. OK I am paying you GBP43 a month. Discount to present value, few years = GBP 42k? Throw that away for GBP250?
We dont care. OK let me pay in 5 installments.
I changed networks. 'THREE' network cost me GBP20/month. Israel Dec. 2014: ALL DATA AND VOICE FREE. Israel was just added to their 'Fell at home' range.
Sender sf@miracleread.com
I recently switched to TMo and bought a moto X, and agree that the customer service is kind of spotty when it comes to deviations from the norm. I had quite a bit of a chore trying to get them to set me up for a prepaid account and transfer my phone number over from Verizon. They eventually got it done, but it took some work and quite a few transfers. Apparently I could have done it online via online checkout process instead quick and painless.
That said, I switched from Verizon because they are known and proven liars. I was looking at adjusting my plan because of low data usage, so I went to go look at my data history...and found out they were rounding data up to the nearest gigabyte, no matter how little you used that month. After monitoring it for 2 months, I averaged 150mb a month, which magically turned into 1gb when you viewed it in your billing history. I suspect that this was intentional to prevent people switching to lower data cap plans.
I like T-mobile as well, but have a completely opposite plan. I rarely use my phone (no social life), don't want to do anything on the web, and never travel outside a 60 mile radius from home. (Once in the last three years.) I dropped Verizon and switched to T-mobile, going with their prepaid option and a cheap flip phone. I top off the account and pay 10c min/text. This might seem like a lot for those who use their phones quite often, but for me this is great. With Verizon I was paying $70/mo, even after military and a secondary discount, and they said I couldn't get a no-data plan if I had a smartphone (I had a Droid 2 with them). With T-Mobile I've averaged about $15/mo.
Their signal can be weak and spotty in my area (Boulder, CO and abouts), and I can't get any picture/long texts (a rare occasion for me) because I don't have a data plan, but outside those I am extremely happy that I switched to them.