Analysis: People Who Use Firefox Or Chrome Make Better Employees

HughPickens.com writes: In the world of Big Data, everything means something. Now Joe Pinsker reports that Cornerstone OnDemand, a company that sells software that helps employers recruit and retain workers, has found after analyzing data on about 50,000 people who took its 45-minute online job assessment, that people who took the test on a non-default browser, such as Firefox or Chrome, ended up staying at their jobs about 15 percent longer than those who stuck with Safari or Internet Explorer. They also tended to perform better on the job as well. Chief Analytics Officer Michael Housman offered an explanation for the results in an interview with Freakonomics Radio: "I think that the fact that you took the time to install Firefox on your computer shows us something about you. It shows that you're someone who is an informed consumer," says Housman. "You've made an active choice to do something that wasn't default." But why would a company care about something as seemingly trivial as the browser a candidate chooses to use? "Call centers are estimated to suffer from a turnover rate of about 45 percent annually (PDF), and it can cost thousands of dollars to hire new employees," says Pinsker. "Because of that, companies are eager to find any proxy for talent and dedication that they can."

Comments

Why are they talking about call center turn over?

[NeutronCowboy]

The reason call center turn over is so huge is because the job sucks. Low pay, tough hours, no control over what you do, little chance for success, and career means becoming a manager who has no training and needs to explain to his/her bosses why the peons are leaving in droves.

The summary shows the problem with big data: it's not the data that counts, it's what you do with it. And no algorithm in the world can make you make good decisions.

What if we use them all?

[Theovon]

I actually use all four of those browsers. I use Chrome for Google Docs, Firefox for high performance JavaScript applications and Safari for most everything else. Occasionally, I'm forced to boot Windows in a VM and use IE because of some idiots who tailored their legacy web app specifically for IE.

I've tried using just one, but each browser has or has had too many deal-breaker bugs. Actually, I used to use Firefox for everything, but there were too many problems with it, so I switched to Safari. It's improved a lot since then, but it doesn't integrate that well with Mac OS X or Google Docs, so I can't use it for everything. One reason I tend to avoid Chrome is that the developers are assholes. When I report bugs, they just argue with me and tell me I'm wrong. I actually formally studied HCI and cognitive engineering, so unlike those assholes, I know what I'm talking about.

Re:What if we use them all?

[Anonymous Coward]

If you've studied cognitive engineering, you should know by now that labeling a person an "asshole" is the best way to get them to seriously want to do your bidding.

Re:No doubt:

[FyRE666]

If you're going to try a hackneyed troll like this, kid, learn to be a little more subtle. You're like a guy running naked through a shopping mall, screaming "I'm a troll, I'm a troll! Please give me some attention! Pleeeeease!!!"

i love this game

[nimbius]

Let me try my hand at this. I dont have a recruitment firm to clickbait but its worth a shot.
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Re:And when the "default" is the preferred option?

[CastrTroy]

You see a lot of this kind of stuff with people using the Surface Pro. Chrome has some behaviours (bugs) that cause it to drastically increase the power usage causing the battery to drain quite quickly. A lot of people have switched back to IE, and found that the browser is quite good. The Metro/Modern version is basically the only browser that is optimized for touch screen, making it great for the Surface. Also, the desktop version is actually quite good and most people have no complaints. The biggest downfall is that IE doesn't have great adblocking, but it seems that adblock combined with Chrome is sure fire way to have a short battery life.

45% turnover rate IS the problem

[duckintheface]

If an industry has a 45% turnover rate, as is cited for call centers, the problem is not the "talent and dedication" of the employees. The problem is that the job is structured in such a way that it is mind numbing, repetitive, and unsatisfying to the workers. And BTW, if you really want workers who can perform under such conditions, you are NOT looking for someone who wants control over their circumstances as indicated by the selection of a non-default browser.

Re:45% turnover rate IS the problem

[Kiaser Zohsay]

In this case, the "proxy for talent and dedication" would be "not working in a call center".

Re:45% turnover rate IS the problem

[jellomizer]

However there is a skill, in finding empowerment even in mind numbing jobs. Installing Chrome or Firefox, is usually one way, as it is one of those things that are normally "officially" against the rules, but you do it anyways, because you know your browsing experience will be a little bit safer. Knowing when to bend/break the rules, and when follow them is an important skill.
I see too many people who just suffer their job and their performance hinders, because they so cautious on following the rules, that they cannot break out of the hum-drum activity. I also see people get fired for just going too gung ho and broke the rules just because they didn't like them.

But there is a line, It is one thing to use a different internet browser, then to say use a different email client.

Re:And when the "default" is the preferred option?

[jpapon]

You're missing the point of the analysis (as is this Housman fellow). Which browser is the better choice is irrelevant. The analysis shows that better employees are currently more likely to use Chrome or Firefox. Whether or not Firefox/Chrome are better doesn't matter, all that matters is that, on average, better people use them (according to their measures).

Re:And when the "default" is the preferred option?

[serviscope_minor]

It doesn't matter: they're looking at the marginals. Switching to a non-default almost certainly means you have some level of competence. People using the default will contain a mixture of informed and uninformed people, and about 1/3 of the density of informed people as random selection (assuming informed people are split 3 ways between firefox/chrome/default).

If you have *no* other information, you will get better employees on average if you choose the non-default browser users.

If you've got some way of assessing competence, then you're no longer looking at the marginal distribution and so browser choice provides no further information over employee competence.

Or, looking at it another way, browser use is competence+noise. You can infer competence up to the noise by looking at the browser. However if you know their competence, then all browser use tells you is useless information about the noise.

Wait, call centers?

[facetube]

Sounds like the Safari and IE users are the better-informed ones.