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UK Licensing Site Requires MSIE Emulation, But Won't Work With MSIE

Anne Thwacks writes The British Government web site for applying for for a licence to be a security guard requires a plugin providing Internet Explorer emulation on Firefox to login and apply for a licence. It won't work with Firefox without the add-on, but it also wont work with Internet Explorer! (I tried Win XP and Win7 Professional). The error message says "You have more than one browser window open on the same internet connection," (I didn't) and "to avoid this problem, close your browser and reopen it." I did. No change.

I tried three different computers, with three different OSes. Still no change. I contacted their tech support and they said "Yes ... a lot of users complain about this. We have known about it since September, and are working on a fix! Meanwhile, we have instructions on how to use the "Fire IE" plugin to get round the problem." Eventually, I got this to work on Win7pro. (The plugin will not work on Linux). The instructions require a very old version of the plugin, and a bit of trial and error is needed to get it to work with the current one. How can a government department concerned with security not get this sort of thing right?"

27 of 158 comments (clear)

  1. Its like normal web development, but worse by MichaelSmith · · Score: 4, Insightful

    Welcome to government procurement.

    1. Re:Its like normal web development, but worse by jellomizer · · Score: 3, Interesting

      I found found, it isn't about technical skills, but stupid decisions made from a group think process. While prevalent in all sectors government is the biggest offenders because government culture of "It is the mistakes you make which can hurt you" vs. Private which focuses more on your success. So government spends a lot of its time trying to figure out how many ways something can fail catastrophically, which could hurt their career.

      So for this case, I get the impression that they put in a funky system to try to prevent bots from filling out the paperwork, because if they hear that their website allows bots to fill out licenses they could get in trouble. I am guessing they added this near the last minute of the project so the page was designed differently. Causing this complex stupidness.

       

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      If something is so important that you feel the need to post it on the internet... It probably isn't that important.
    2. Re:Its like normal web development, but worse by ShanghaiBill · · Score: 4, Insightful

      I can tell you it's not government but incompetence.

      For private companies, bankruptcy puts a ceiling on the amount of incompetence that can be tolerated. For government, there is no limit.

  2. It's quite simple really... by Malfuros+the+Wizard · · Score: 5, Interesting

    The people who developed the site are idiots... I was working with a client recently and discovered they had a problem with a web site they had to use. They were on IE11 and the web site only works with IE9 and I really do mean IE9 and nothing else. The service provider tech support said the solution was they would have to uninstall IE11 and then install IE9 Idiots, there is no other way of describing it, utter idiots. There is no good excuse for a website not to work in all major browsers, it really is that simple but then I'm just a guy who has to make sure the websites he develops work properly in order to get paid, these companies that provide websites for government departments at costs of millions or billions can get away with stupid shit like this because of the contracts they create.

    1. Re:It's quite simple really... by sjames · · Score: 3, Interesting

      Even keeping Hanlon's razor in mind, there is a point where incompetence rises to such a level that it is indistinguishable from malice. It had to take a lot of work to create the incompatibilities described. Starting with even caring that more than one window is open. Even back in the stupid old days where Netscape users would actually get an error about a site being IE only, it generally would actually work if you simply impersonated IE in the client string.

      It can sometimes be hard to make a site look just so in all browsers, but it's equally hard to make it not work at all except in a single browser. Harder still to add a requirement for a particular version of a plugin. I wonder how many tens of percent less work it would have been to do it right or at least passably.

    2. Re:It's quite simple really... by Anonymous Coward · · Score: 2, Informative

      The br html tag inserts breaks.
      Like that (single tag).

      Or this (double tag).

    3. Re:It's quite simple really... by Anonymous Coward · · Score: 2

      The UK govt farms out just about all central govt development to US companies, particularly those that have a history of utter failures. You have to ask why UK officials are happy to repeatedly give UK work and projects to US corporations (who probably just use India cheapshit code factories). Isn't it about time there was an investigation into this? "Lobbying" is illegal in the UK, it's called accepting a bribe.

    4. Re:It's quite simple really... by nospam007 · · Score: 4, Funny

      "Apologies for the wall of text btw, Slashdot mangles my posts for some reason even though I type them out with line breaks."

      You need to use the IE emulation extension in Firefox for it to work.

  3. What are you saying? by hcs_$reboot · · Score: 3, Insightful

    Are you saying the civil service is bad and incompetent in the UK? I'm afraid it's the case in most European countries. This is a good test actually: do you disapprove their slowness, incompetence and laziness (to name a few)? If 'yes', then 1) you're normal 2) you're (probably) competent and 3) don't work there.

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  4. Re:Isn't Government wonderful? by DamonHD · · Score: 4, Informative

    Uh no, sadly.

    For example, Vodafone's "Mobile Broadband" dongles have apparently failed to work with OS X Yosemite (ie the current version) for a similar length of time for me and many others (the software crashes immediately) and Vodafone's 3rd-line tech support admits there is no fix (the person I spoke to is a Mac user himself and was rather embarrassed), but apparently Vodafone is happy to go on charging for the service and deflecting efforts to get a resolution.

    eg http://forum.vodafone.co.uk/t5...

    So, although I have been a generally happy customer for most of Vodafone's existence I think, in this aspect they share all the aspects of incompetence that certain people assume to be the sole preserve of government.

    I cancelled service and a refund is very very slowly happening. (Vodafone gives you a credit but somehow fails to apply it to the account, as a matter of routine, so goes on taking new money.)

    Rgds

    Damon

    --
    http://m.earth.org.uk/
  5. Perhaps it's an aptitude test in disguise by Hognoxious · · Score: 3, Funny

    If you can make it work, you passed!

    On the other hand, you're a hacker and probably a terrorist. So you failed.

    --
    Confucius say, "Find worm in apple - bad. Find half a worm - worse."
    1. Re:Perhaps it's an aptitude test in disguise by Zocalo · · Score: 2

      Were it an application for an IT security role, in the style of those challenges Google and GCHQ have used, then you might have a point and they might have a rather lame excuse. Sadly, this is an application for security of the knuckle dragging variety, and to make matters worse the application process has also been shown to be completely unfit for purpose as just about anyone can successfully apply for a license, including those who should absolutely be prevented from doing so.

      When you've got a government department that can't even fulfill do the non-IT related role that it's supposed to do, why am I not surprised that it's also completely incompetent at something it's not - viz managing the procurement of what should be a simple web form process and DB backend?

      --
      UNIX? They're not even circumcised! Savages!
  6. From the guys that gave you ITIL, no less by ruir · · Score: 2

    Are you expecting anything done for and by the government to live up to your standards? shame on you?

    1. Re: From the guys that gave you ITIL, no less by Hognoxious · · Score: 2

      I used to know a guy who was obsessed with ITIL. You know, like this place is with 3D printing and Elon Musk's farts..

      My eyes glazed over. Then again, I remember how iso 9000 was going to cure cancer and bring peace to the Middle East...

      --
      Confucius say, "Find worm in apple - bad. Find half a worm - worse."
  7. Re: Isn't Government wonderful? by Anonymous Coward · · Score: 4, Insightful

    This government is evil perspective is just an effect of brainless propaganda mostly from the land of the free. In reality the bigger the organisation the bigger its problems with efficiency. This does not mean there are no well done government projects nor daoes it mean all private enterprise is perfect. This seems to be a general problem with black and white vision not only techie weirdos have. I like simple b&w approach too, it makes life 'easier'.

  8. Pure Genius! by Required+Snark · · Score: 4, Funny
    First, they are applying security through obscurity. Since it's pre-broken, only those who can think out of the box will be able to apply.

    Second, it's a great way to screen applicants. Only those who are truly adept and motivated will get through this barrier to entry.

    I think this is the wave of the future. Employers can put up broken application sites and only look at the candidates that can figure it out. They don't even have to spend much to make it bad in the first place. Just outsource it to the lowest bidder, preferably in a country with a different language. Heck, have them do it in their native language and then apply some cheap ass internationalization package.

    All this needs is a catchy name that sounds cool like "scrum" or "cloud scale" and it will become the next big thing. There will be certificate programs in whatever it's called and "Whatever it's called for Dummies". Wired and the Wall Street Journal will write articles. Hop on that bandwagon now and make those big bucks!

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    Why is Snark Required?
  9. This is to make sure the only ones who can apply.. by ks9208661 · · Score: 4, Funny

    ... are people who still use PCs from the 90s, most likely from Eastern Europe, so UKIP can continue complaining about foreigners stealing jobs away from the Brits.

  10. Re: Isn't Government wonderful? by Anonymous Coward · · Score: 2, Insightful

    There is no need as corporations are in charge of government!

  11. Re:Isn't Government wonderful? by AmiMoJo · · Score: 2

    Yep, this is normal service in the UK. My broadband has been buggered since October, still no date for a fix. The government is no worse than, say, the average bank.

    --
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    SJW, n: "Someone I don't like, and by the way I'm a fuckwit" - AC
  12. Re:Isn't Government wonderful? by MrL0G1C · · Score: 2

    Have you tried ofcom/adjudicator, they sorted out my beef with Virgin Media pretty quickly (couple of months total).

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    Waterfox - a Firefox fork with legacy extension support, security updates and better privacy by default.
  13. Bingo: this is itself a test :-) by bradley13 · · Score: 3, Insightful

    My son is applying for a computer science program at a fairly prestigious university. If you try to follow the links that ought to lead to the online application process, at least one of them is broken - it links to an internal server instead of to the public website. You can look at the URL and figure out what it ought to have been, based on other URLs on the site. Accident? Or pre-filtering their applicants?

    But require IE? Worse, a Firefox emulation of IE? No, that's a different message. That's telling good applicants "you do not want to work here"...

    --
    Enjoy life! This is not a dress rehearsal.
  14. Similar issue with my government by tompaulco · · Score: 2

    When I was recently laid off and applied for unemployment, I discovered that signing up for unemployment requires MSIE. Well, a lot of sites say that, so i tried it in Firefox. It didn't work, the workflow just went in circles. Then I tried it in MSIE and found the same thing. However, when i read very carefully, I noticed that it said that it had to be a specific, no longer supported version of MSIE. I set the compatibility level to that version, and then it worked. But I am sure everybody that has been laid off from work knows how to override the automatic updating of MSIE and set the compatibility level back to an older version.

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    If you are not allowed to question your government then the government has answered your question.
  15. one version of minor OS != doesn't work at all by raymorris · · Score: 2

    The government web site doesn't work with any operating system. It doesn't work with any version of the #1 most popular desktop operating system, Windows. It doesn't work with IE, Spartan, Chrome, or Firefox. The government web site plain refuses to work. And by the way, it's a web form a friggin form tag. Many eight-year-olds can build that and make it work.

    You equate that with the private company's HARDWARE which works just fine with the predominant operating system, and also works just fine with some versions of minor operating systems. It just has an issue on one version of an OS that few people use. I use OS X, so it might bug me, but that's quite different from "doesn't work at all, under any OS.

  16. Re: Isn't Government wonderful? by Anonymous Coward · · Score: 2, Informative

    The difference between government and big business is that if a business doesn't meet your needs you can go to a competitor that does, but if the government doesn't meet your needs you still have to keep giving them your money.

    The business provides an service that you can choose whether or not to take, while the government will rob you of your freedom and your possessions if you fail to pay them for their services.

    It's not brainless propaganda, any organisation that threatens to do you harm if you refuse to pay them is without doubt evil.

  17. Re:Solution is: by superwiz · · Score: 2

    He said he tried XP. It won't install anything higher than IE8.

    --
    Any guest worker system is indistinguishable from indentured servitude.
  18. When did validation actually help anyone? by Anonymous+Brave+Guy · · Score: 2

    In my opinion governments should require that their sites are passing the HTML Validator and CSS validator tests.

    Genuine questions: Who do you think that would help, and why?

    This kind of validation can be useful if you need to follow a standard for something to work. If browsers all followed proper de jure standards then this would offer a useful benefit for compatibility, particularly forward compatibility with future browsers.

    Unfortunately, most of the major browsers today do not do this at all consistently. Even some of the people writing the standards have basically given up. (HTML5 "living standard"? Seriously? If it changes arbitrarily then it's not a standard.)

    The de facto standards that actually matter are how real browsers behave, which dictate whether your page looks right in the browsers your visitors are using today. Nothing else you do today is guaranteed to work tomorrow without regular attention anyway, which is foolish regression from the situation a few years ago for which we can thank Google and Mozilla, but it's the reality all the same.

    In my entire career doing Web work -- which is measured in decades -- I'm not sure I have ever seen an example where a project was objectively better off because it routinely enforced having valid mark-up and stylesheets. I have, however, seen plenty of cases where someone has deliberately deviated from W3C standards for a specific, useful reason.

    For example, Google have been known to omit mark-up that they were sure wasn't necessary in any browser in order to save a few bytes. Multiply those bytes by a bazillion visitors to their site every day and that's a lot of traffic saved overall. Another common case is trendy MVC frameworks like Angular, which often use non-standard attributes on HTML elements for their own purposes. They could use standard "data-*" attributes, but once you've got a few of those sitting on many elements in your mark-up, it's just noise and excess weight, so they use their own prefix for namespacing instead. And yet, I don't see anyone claiming that either Google's search engine or Angular as a JS framework have failed as a result of these heinous crimes...

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    If you disagree, post your argument. (-1, Overrated) isn't your personal censorship tool for views you don't like.
    1. Re:When did validation actually help anyone? by Jane+Q.+Public · · Score: 2

      Yes, I was, and I respectfully disagree. Browsers today do a lot more, but frequently the support for newer features is so specific to each browser and in some cases so unstable that it is completely useless for real world projects

      Correct. That's why you don't use newer features until they're absorbed by the standard.

      But the point is that these non-standard-compliant implementation techniques don't break anything in practice, because every browser is tolerant of them and will always remain so because far too much would break otherwise.

      What I meant was: if they don't validate. I didn't mean "break" in the sense that they don't work.

      You may not care for the practice, but nothing leaves my hands into production until it validates, except when the stakeholder insists on using something that won't.