Apple Launches Free iPhone 6 Plus Camera Replacement Program

Mark Wilson writes: Complaints about the camera of the iPhone 6 Plus have been plentiful, and Apple has finally acknowledged that there is a problem. It's not something that affects all iPhone 6 Plus owners, but the company says that phones manufactured between September 2014 and January 2015 could include a failed camera component. Apple has set up a replacement program which enables those with problems with the rear camera to obtain a replacement. Before you get too excited, it is just replacement camera components that are on offer, not replacement iPhones. You'll need to check to see if your phone is eligible at the program website. (Also at TechCrunch.)

Comments

Re:May I guess how it works?

[PNutts]

You send in your phone and in 6-8 weeks you get it back.

What do you mean "how you should make calls in the meantime", what happened to your iPhone 5?

You could not have guess more wrongly.

I just got off a chat with support. The phones are fixed on site. If they cannot, the phone is shipped and a loner is provided. When I started the chat the first thing they asked was if I had the iSight issue. Then while chatting it turns out that he is in a suburb of the town I live in so we chatted about that while we was doing his thing. I complain about the things Apple does wrong. I've found that Customer Support is typically not one of them.

Re: it is just replacement camera components

[SuperKendall]

Where do you get 6-8 weeks from? If you go into an Apple store you'll not be without a phone more for than an hour.

In the past, for different issues I've just have them give be a brand new phone. They may do so in some cases for this problem too (though it sounds like they'll actually try to fix it).

You are confused by what OTHER companies do for support. There's a reason why Apple has really high consumer satisfaction numbers.