Slashdot Mirror
Apple Launches Free iPhone 6 Plus Camera Replacement Program
Mark Wilson writes: Complaints about the camera of the iPhone 6 Plus have been plentiful, and Apple has finally acknowledged that there is a problem. It's not something that affects all iPhone 6 Plus owners, but the company says that phones manufactured between September 2014 and January 2015 could include a failed camera component. Apple has set up a replacement program which enables those with problems with the rear camera to obtain a replacement. Before you get too excited, it is just replacement camera components that are on offer, not replacement iPhones. You'll need to check to see if your phone is eligible at the program website. (Also at TechCrunch.)
Indeed, isn't this just respecting statutory consumer rights before a class lawsuit ensues?
Virtually serving coffee
You send in your phone and in 6-8 weeks you get it back.
What do you mean "how you should make calls in the meantime", what happened to your iPhone 5?
Use the "free" Samsung test loan. Of course you 'l probably wait longer for that to arrive than for you iPhone.
Of course news about a fake are Fake News.
I bet they're very happy with their decision to make Apple products impossible to disassemble and make all the parts practically impossible to replace. It reminds me of Sony and Samsung laptops. They're like "let's build it really obscure like no other laptops on the world! OH CRAP we have to service some of these under warranty!"
Being without a phone for six to eight weeks is not a viable option,
What makes you think it would take that long even if you mail it in? This guy replaces the camera in 3 minutes
Of course news about a fake are Fake News.
You send in your phone and in 6-8 weeks you get it back.
What do you mean "how you should make calls in the meantime", what happened to your iPhone 5?
You could not have guess more wrongly.
I just got off a chat with support. The phones are fixed on site. If they cannot, the phone is shipped and a loner is provided. When I started the chat the first thing they asked was if I had the iSight issue. Then while chatting it turns out that he is in a suburb of the town I live in so we chatted about that while we was doing his thing. I complain about the things Apple does wrong. I've found that Customer Support is typically not one of them.
lol - loner. No thanks. That covers hipsters to drifters. Of course I mean loaner.
You angry?
Yes, because as we all know, anger is the only possible reason why someone might call out a corporation for behaving in an undesirable way.
Well, the most common beside that is being paid by a competitor. Is that it in your case?
Of course news about a fake are Fake News.
If I ever have to reference something called a "Genius Bar", I'm not sure I could ever look myself in the mirror again.
Could you even see yourself now?
Of course news about a fake are Fake News.
If you are too stupid to take advantage of helpful programs regardless of a meaningful name, you are going to have a hard life and only yourself to blame.
"There is more worth loving than we have strength to love." - Brian Jay Stanley
Nearly every generation of iphone I can remember has had some 'quality issue'. Same with macs.
I used to repair macs, so I know what they are like inside, at least for the generations up to the switch to amd64. Thermally, they were often badly engineered - there were exceptions like the G5 tower, but the exceptions were often idiosyncratic in other annoying ways (eg. the G5 tower could only take 2 disks in a huge tower, had something that wasn't quite a DVI port, and used oddball 15A power cable). We used to adapt standard PC components to fix the macs, so that they wouldn't be back in the shop again in a year or so. Sometimes I felt that engineering issues got ignored in favour of aesthetics.
Where do you get 6-8 weeks from? If you go into an Apple store you'll not be without a phone more for than an hour.
In the past, for different issues I've just have them give be a brand new phone. They may do so in some cases for this problem too (though it sounds like they'll actually try to fix it).
You are confused by what OTHER companies do for support. There's a reason why Apple has really high consumer satisfaction numbers.
"There is more worth loving than we have strength to love." - Brian Jay Stanley
It may not be the only reason but judging your verbiage it sure is YOUR reason.
And you aren't even affected!
I have a phone that says it qualifies for the program, and I'm just like "well I'll go in for an hour in a few weeks when I feel like it". That's how real customers actually feel despite your mouth-frothing portrait of them.
The problem with you Apple Haters is you get worked up by any negative news at all about Apple. The sad thing is you will probably die of a heart attack long before Apple actually suffers. You really, really should look into shaking off your obsession with a company you hate. Life is too short for hate to dominate you.
"There is more worth loving than we have strength to love." - Brian Jay Stanley
The bad news is the nearest local service provider (an Apple Store) is about 45 miles away. Maybe the fact that I'm eligible is also bad news, since I have had some blurry photos. There's a beautiful buck that's been wandering around in the farm field behind our house, and I've tried to get some photos of him, but they turn out blurry enough that you can't make out his antlers. :-/
Taking guns away from the 99% gives the 1% 100% of the power.
Obviously, they were just holding it wrong.
Given the number of pictures with the tip of a finger in them, yes, people very frequently hold their phone wrong while taking a picture. :-)
Time for me to get modded down now - if there's anything the new Dicedot can't tolerate, it's actual debate.
This generation? Of course not.
They weren't allowed to play tag, because that requires touching. They weren't allowed to play dodgeball, because that might be "too dangerous". They weren't allowed to make a snowball because that's also "too dangerous". They weren't allowed to bring a GI Joe to school because they usually have tiny (several mm) toy guns, and that might "promote gun violence", and because zero tolerance! They weren't allowed to defend themselves from a bully because then they got in trouble as much as the bully who started the altercation.
You think that maybe, that just might have some impact on them when they're young adults? Extend it to its logical next step. In a debate, someone might be wrong. Being wrong might hurt their feelings. A saner society viewed that as their own damned fault, and something they should regard as valuable feedback facilitating one of life's many learning experiences. But not anymore. Pointing out someone is wrong might hurt their feelings, and that would be mean! Screw the facts of the matter! Down-mod that mean person, for being a meaney!
it is just replacement camera components that are on offer, not replacement iPhones.
How do they admit that they have a serious problem with a device manufactured less than a year ago and then not do all that they can to back up customers who spent a small fortune on the devices? Not everyone lives in LA and can go walk in to an Apple store (even if the stores are able to fix the phone while you wait, which is not a certain thing). Being without a phone for six to eight weeks is not a viable option, and certainly not a viable option for am expensive device that may have a viable life of a year to 18 months before Apple tells the sheep it it time to line up and buy the next one.
Everything you said has already been debunked so I'll simply add this: For an issue with a previous generation iPhone Apple offered to cross-ship a replacement phone to me. idk if they'll do it for this issue as I didn't ask but my expectations are that wasn't a special offer just for me.
My battery isn't glued into my laptop. What are you getting at?
We come here on our breaks to pick on Apple. You live here.
Don't talk to us about pathetic.
Wait, according to the heading I get a Free Iphone 6 PLUS I get a Camera Replacement Program? Sign me up!
If you are not allowed to question your government then the government has answered your question.
He comments and it's a sign of his domination. Your commenting on his commenting is thus the same? And now I'm being dominated because I'm commenting? So essentially everyone commenting in this thread is being dominated by Apple in some way.
I'd take advantage of the program, but I'd still mock it to no end.
Seriously, "Apple Genius"... when it comes to tongue-in-cheek jokes that's like the little brother of "Microsoft Works".
We used to have a Bill of Rights. Now, with the rights gone, all we have left is the bill.
So there's no rush on this.
It sounds like some component is failing on the affected cameras. My phone appears to be eligible, but at present I'm not experiencing the problem. It's certainly something I'll be tracking, though.
#DeleteChrome
Actually the GP (accidentally) raises a subtle but important point. Apple is losing its infallibility, and customers are the beneficiaries.
Don't get me wrong, I think it is great they are doing the correct thing and recalling sub-par hardware, but previously under Jobs Apple's position of dominance was so great they could afford to treat their customers with disrespect. Now I think people view alternatives as acceptable, so Apple is a little less douchebag.
You send in your phone and in 6-8 weeks you get it back.
The only time I've had a hardware issue with an iPhone (stuck sleep button), I took it to my nearest Apple store, and had a new unit in my hands ten minutes later.
-jcr
The only title of honor that a tyrant can grant is "Enemy of the State."
You send in your phone and in 6-8 weeks you get it back.
Well, you clearly never owned an Apple product. Their customer support is one of the best things about Apple...
I live in a country, Norway, where no Apple stores exist. The process is handled entirely via DHL. I'm sure someplace as connected via private freight companies like the US can manage sending you a replacement iPhone in a reasonable period of time. In the US Apple even does hot-swap replacement so you don't even have to be without a phone.
You angry?
Yes, because as we all know, anger is the only possible reason why someone might call out a corporation for behaving in an undesirable way.
Well, the most common beside that is being paid by a competitor. Is that it in your case?
The way you and so many people like you celebrate your own narrow-minded view is astonishing. It's like a prisoner who brags about how wonderfully strong and well-made the bars are.
Wow, sounds exactly like something Samsung was fined for paying trolls to say about the competition. What, did Samsung tell you to deny that happened? Do you actually have a point, or didn't Samsung pay you to have one? What?
Of course news about a fake are Fake News.
Hating Apple doesn't dominate our lives.
No just the time you post online. Ohh, wait...
Of course news about a fake are Fake News.
I took my iPhone 6+ to the Apple store in Coronado Mall in Albuquerque. I printed out the page where it specified that my iPhone fell into the correct serial number range and took it with me. I showed it to the person who greeted me, and then to the person doing triage for the Genius (sic) Bar. They told me to come back in two and a half hours so someone could look at it. When the pager message came the wife and I came back to the store where we were told that the phone appeared to be working ok and to call them if the camera went bad. I have two questions: a) Why wasn't the sensor replaced then and there? It's like having a recall on a car and having the dealership tell you that they won't replace the part because it doesn't appear to be broke. I realize that the phone having a blurry camera isn't the same as having the gas pedal stick, but it is still a defect and the phone clearly qualified. b) Why didn't they say it up front vs. the rigamaroe around coming back in two and a half-hours? I expected far better than that from Apple.
No, you take it into an Apple Store and they replace the old camera with a new one. It is a fix that lasts maybe a couple hours.
the good ground has been paved over by suicidal maniacs