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Apple Launches Free iPhone 6 Plus Camera Replacement Program

Mark Wilson writes: Complaints about the camera of the iPhone 6 Plus have been plentiful, and Apple has finally acknowledged that there is a problem. It's not something that affects all iPhone 6 Plus owners, but the company says that phones manufactured between September 2014 and January 2015 could include a failed camera component. Apple has set up a replacement program which enables those with problems with the rear camera to obtain a replacement. Before you get too excited, it is just replacement camera components that are on offer, not replacement iPhones. You'll need to check to see if your phone is eligible at the program website. (Also at TechCrunch.)

14 of 68 comments (clear)

  1. Re: it is just replacement camera components by Plumpaquatsch · · Score: 2

    Being without a phone for six to eight weeks is not a viable option,

    What makes you think it would take that long even if you mail it in? This guy replaces the camera in 3 minutes

    --
    Of course news about a fake are Fake News.
  2. Re:May I guess how it works? by PNutts · · Score: 5, Informative

    You send in your phone and in 6-8 weeks you get it back.

    What do you mean "how you should make calls in the meantime", what happened to your iPhone 5?

    You could not have guess more wrongly.

    I just got off a chat with support. The phones are fixed on site. If they cannot, the phone is shipped and a loner is provided. When I started the chat the first thing they asked was if I had the iSight issue. Then while chatting it turns out that he is in a suburb of the town I live in so we chatted about that while we was doing his thing. I complain about the things Apple does wrong. I've found that Customer Support is typically not one of them.

  3. Re:May I guess how it works? by PNutts · · Score: 3, Funny

    lol - loner. No thanks. That covers hipsters to drifters. Of course I mean loaner.

  4. Re:Free? by Plumpaquatsch · · Score: 2, Insightful

    You angry?

    Yes, because as we all know, anger is the only possible reason why someone might call out a corporation for behaving in an undesirable way.

    Well, the most common beside that is being paid by a competitor. Is that it in your case?

    --
    Of course news about a fake are Fake News.
  5. Re: May I guess how it works? by SuperKendall · · Score: 3, Insightful

    If you are too stupid to take advantage of helpful programs regardless of a meaningful name, you are going to have a hard life and only yourself to blame.

    --
    "There is more worth loving than we have strength to love." - Brian Jay Stanley
  6. Always some problem with iphones by Anonymous Coward · · Score: 3, Informative

    Nearly every generation of iphone I can remember has had some 'quality issue'. Same with macs.
    I used to repair macs, so I know what they are like inside, at least for the generations up to the switch to amd64. Thermally, they were often badly engineered - there were exceptions like the G5 tower, but the exceptions were often idiosyncratic in other annoying ways (eg. the G5 tower could only take 2 disks in a huge tower, had something that wasn't quite a DVI port, and used oddball 15A power cable). We used to adapt standard PC components to fix the macs, so that they wouldn't be back in the shop again in a year or so. Sometimes I felt that engineering issues got ignored in favour of aesthetics.

  7. Re: it is just replacement camera components by SuperKendall · · Score: 5, Insightful

    Where do you get 6-8 weeks from? If you go into an Apple store you'll not be without a phone more for than an hour.

    In the past, for different issues I've just have them give be a brand new phone. They may do so in some cases for this problem too (though it sounds like they'll actually try to fix it).

    You are confused by what OTHER companies do for support. There's a reason why Apple has really high consumer satisfaction numbers.

    --
    "There is more worth loving than we have strength to love." - Brian Jay Stanley
  8. Re:Free? by SuperKendall · · Score: 4, Insightful

    It may not be the only reason but judging your verbiage it sure is YOUR reason.

    And you aren't even affected!

    I have a phone that says it qualifies for the program, and I'm just like "well I'll go in for an hour in a few weeks when I feel like it". That's how real customers actually feel despite your mouth-frothing portrait of them.

    The problem with you Apple Haters is you get worked up by any negative news at all about Apple. The sad thing is you will probably die of a heart attack long before Apple actually suffers. You really, really should look into shaking off your obsession with a company you hate. Life is too short for hate to dominate you.

    --
    "There is more worth loving than we have strength to love." - Brian Jay Stanley
  9. The good news is I'm eligible by XxtraLarGe · · Score: 3, Informative

    The bad news is the nearest local service provider (an Apple Store) is about 45 miles away. Maybe the fact that I'm eligible is also bad news, since I have had some blurry photos. There's a beautiful buck that's been wandering around in the farm field behind our house, and I've tried to get some photos of him, but they turn out blurry enough that you can't make out his antlers. :-/

    --
    Taking guns away from the 99% gives the 1% 100% of the power.
    1. Re:The good news is I'm eligible by PNutts · · Score: 2

      Update: Someone posted in MacRumors that they are being shipped a replacement phone and have 10 days to return their old one.

  10. Re:Oops by BasilBrush · · Score: 3, Informative

    I bet they're very happy with their decision to make Apple products impossible to disassemble and make all the parts practically impossible to replace.

    The fact that they are replacing them rather proves your assumption wrong.

    Takes about 3 minutes.
    https://www.youtube.com/watch?...

  11. Re:Obviously by perpenso · · Score: 3, Funny

    Obviously, they were just holding it wrong.

    Given the number of pictures with the tip of a finger in them, yes, people very frequently hold their phone wrong while taking a picture. :-)

  12. You have three years from the date of sale by 93+Escort+Wagon · · Score: 2

    So there's no rush on this.

    It sounds like some component is failing on the affected cameras. My phone appears to be eligible, but at present I'm not experiencing the problem. It's certainly something I'll be tracking, though.

    --
    #DeleteChrome
  13. Re:Free? by Plumpaquatsch · · Score: 2

    Hating Apple doesn't dominate our lives.

    No just the time you post online. Ohh, wait...

    --
    Of course news about a fake are Fake News.