Slashdot Mirror
Google Fiber Goes Down During World Series, Credits KC 2 Days of Service (pcmech.com)
kstatefan40 writes: Google Fiber went down in Kansas City during one of the most important times in the local market: Game 1 of the World Series between the New York Mets and the Kansas City Royals at Kauffman Stadium. Yesterday, I got an apology from them via email, and even though I wasn't home during the outage, they're making up for it by proactively giving the entire market 2 days of service off of their next bill. The rest of the industry could really learn from their customer service.
When was the last time a telecom provider gave you a discount on your bill without you asking for it? The only times I've gotten much apology from my own ISP is when I threaten (with reason) to jump ship.
When was the last time a telecom provider gave you a discount on your bill without you asking for it? The only times I've gotten much apology from my own ISP is when I threaten (with reason) to jump ship.
Had an outage a couple of weeks after install. I wasn't home so didn't even notice. Got an email crediting me for the day and showed up on next bill. It sucks that there are outages but it's nice that they give credit for them.
We lose broadband in my town (Time Warner) for 4-6 hour periods, roughly once in a calendar year depending on the weather. And no, they've never credited me a dime for it, nor will they since they already have the market cornered.
You would get an email explaining that the service interruption was a feature and your bill will go up by $22.50 from now on.
Do not look at laser with remaining good eye.
"The only times I've gotten much apology from my own ISP is when I threaten (with reason) to jump ship."
Well, don't expect even that half-assed effort in the future.
We watch our government ignore anti-monopoly laws. We watch companies try and buy each other for hundreds of billions, knowing full well the DOJ should certainly shoot down the deal. And then we watch those same companies try and try again until they find that loophole (or greased palm) that allows the deal to go through. And it does eventually go through. Every damn time.
We've watched our cellular market collapse into massive monopolies, with fixed pricing so obvious you couldn't help but blame collusion.
As monopolies continue to grow, don't expect to be treated with kindness, since you will truly be nothing more than a number to them when there's 500 million customers to manage. Google is demonstrating a massive exception here, and one I wish would take precedent for customer service to be reborn instead of the steaming pile of shit we have today.
I'm not holding my breath.
It seems you cant read.
"Most lost service from shortly before 7 p.m. Tuesday until about 7:35 p.m. "
So what planet are you from where there is 48 hours between 7:00pm and 7:35pm?
Do not look at laser with remaining good eye.
when was the last time a whole city lost service?
All you need to cause a whole city to lose service, is a "Loose Nut" behind the steering wheel of a backhoe. You can put up a big sign saying "Do Not Drill or Dig Here!" . . . which the "Loose Nut" will interpret as an invitation to do some investigative fracking.
what does this say about the redundancy of their infrastructure?
"Loose Nuts" tend to be like Quantum entangled pairs of Schrodinger's cats: They are both digging where they shouldn't be digging at the same time, but in difference places. In highly redundant systems, "Loose Nuts" are like an Abstract Hilbert Space full of Schrodinger's cats.
This is why Einstein quipped about Quantum Mechanics, "Niels Bohr and his pals must be smoking some weird shit, because I can't make heads or tails of it." And then Bohr answered, "Chill out Al, . . . it's not heads or tails . . . it's both . . . at the same time! Hey, is von Neumann Bogarting the bong again!?"
Schroedinger's Brexit: The UK is both in and out of the EU at the same time!