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Microsoft Kills Off Zune Music Service (networkworld.com)

alphadogg writes: It's one of those "You mean it was still alive?" moments: Microsoft today officially has killed off its Zune music streaming and download service. The company notified users in September that Zune services would be retired on Nov. 15. Microsoft has been phasing out its Zune brand for some time now, with Zune music service being morphed into Xbox music and then Groove music. Devices were discontinued in 2011.

66 comments

  1. Zune! Zune! Zune! by grilled-cheese · · Score: 2

    "And we listen to al our music on the most wonderful device created; the Zune. Zune! Zune! Zune!" - The Simpsons S24E02

    1. Re:Zune! Zune! Zune! by Buchenskjoll · · Score: 1

      My kingdom for some moderator points! Thank you, sir.

      --
      -- Make America hate again!
    2. Re:Zune! Zune! Zune! by Anonymous Coward · · Score: 0

      Illegal immigrants (aka the hordes that are invading the USA from the South) have killed more USAians than Muslim terrorists ever did. Yet the far right wants to send an army half a world away to fight terrorism (might as well fight meanness) yet they are unwilling to use the military to stop the hordes that are flowing in through the southern border. Meanwhile the whiney pansy left defends the Muslims (who want to put the women in their place and kill off secularism) I do not understand politics. To me it seems like a random set of deeply held but incoherent and inconsistent beliefs that one side glommed onto and decided to champion no matter what the sense or consequences.

      a consistent party would be one that for instance was for guns, for drugs, for abortion, and for capital punishment. These things are all consistent and represent death. We could call it the party of death.

  2. All six users... by Anonymous Coward · · Score: 0

    are not sure where their Zune currently is.

  3. Life's a box of chocolates. by Anonymous Coward · · Score: 0

    Wow, MS is really modelling itself after Google.

  4. How do you know you can trust online services? by Anonymous Coward · · Score: 4, Insightful

    How can you trust these online services? One of the biggest IT related companies was behind this service, yet they pull the plug. This is not some service that you only use as long as you need it for your project. It is a service that replaces the old school 'buy a record, and keep forever' type of consumption goods. What when you want to throw a party with a couple of good friends within a decade or two and say "do you remember this song?" followed by a silence when you want to start that old song because the service no longer exists?

    For now iTunes seems to work. Steam seems to work. The cloud for files is only used as an online backup (in my case), so I'm safe there too. Steam is in fact a service that let many games evolve to newer and better platforms. Some old games didn't work anymore on newer operating systems, but I've found out that some of them now even work on Linux and Mac. But it is just a matter of time before they pull the plug.

    I still don't trust iTunes, although I only buy music through iTunes. It is just way too easy: What's this song, click buy, and you 'own' the song. I always sync the iTunes library to my main Linux desktop and hope I can safe my music collection this way, so I can throw a party when I'm 55, and do the shuffle on that old school drum'n bass tune I still have on iTunes in 2030 (and probably end up in hospital, in my mind I'm still 21 years old, but my body doesn't seem to follow my mind).

    1. Re:How do you know you can trust online services? by phantomfive · · Score: 4, Insightful

      How can you trust these online services? One of the biggest IT related companies was behind this service, yet they pull the plug.

      You can't. Microsoft has already done this sort of thing before with "Plays For Sure." Storing your data on other people's servers ("The Cloud") is a way to lose it when you don't have some kind of backup.

      Buying music on iTunes (or other places without DRM) is fine, though.....if iTunes goes away, you can still play it.

      --
      "First they came for the slanderers and i said nothing."
    2. Re:How do you know you can trust online services? by Anonymous Coward · · Score: 5, Informative

      I don't think this is any different than iTunes. This is mostly name and official support, my "Zune Pass" (I was grandfathered into the old 15$ version which gave me 10 credits for songs every month) has worked all along on the new Windows 8 Music apps and through the Xbox Music / Groove Music transitions. The email I got at the end of September just said my "Zune Pass" was now "Xbox Music Pass" and had dropped in price. I still have access to all the files I've bought in the past.

      My guess is that the DRM thing just means if you had Pass subscription files on a Zune, you're not going to be able to update the content licenses anymore: meaning, you won't be able to use Zune devices with anything but MP3s without content protection. It's basically the same as if you had Pass content and didn't sync for a month except now you can't update those licenses when you sync and thus will only be able to get that content through the new apps. I'd have to dig out my Zune to confirm but I'm pretty sure that it's only saying those particular devices won't be able to sync that type of content any more.

    3. Re:How do you know you can trust online services? by phantomfive · · Score: 0

      That's probably the most informative post in this thread.

      --
      "First they came for the slanderers and i said nothing."
    4. Re:How do you know you can trust online services? by Anonymous Coward · · Score: 0

      You can't. That's why you need to either buy on CD (old school) or keep a local copy (not technically legal).

      Remember that it is and always has been in companies best interest to lease products (like music or software - remember when you would buy that on CD or disk to keep as long as you desired?), not to sell them.

    5. Re:How do you know you can trust online services? by Anonymous Coward · · Score: 0

      How can you trust these online services? One of the biggest IT related companies was behind this service, yet they pull the plug.

      For fuck sake I know it's clearly too much to ask to RTFA but at least RTFS:
      Microsoft has been phasing out its Zune brand for some time now, with Zune music service being morphed into Xbox music and then Groove music.

    6. Re:How do you know you can trust online services? by PPH · · Score: 2

      "do you remember this song?"

      We can remember it for you wholesale.

      --
      Have gnu, will travel.
    7. Re: How do you know you can trust online services? by shitzu · · Score: 1

      Essentially you are sayong that this news means that they have not killed the content, but the device?

    8. Re:How do you know you can trust online services? by Anonymous Coward · · Score: 0

      iTunes lets you download DRM free songs. thats the difference.

      If you're ok with music DRM well, God help you.

    9. Re:How do you know you can trust online services? by Anonymous Coward · · Score: 0

      Zune Pass always let you download DRM-free music. There were four primary ways to get music, all part of the $15/mo subscription:

      1. Stream basically any song in the catalog (granted, some were not available for streaming). Required the Zune client (PC/Xbox/Zune Device) but eventually added browser support on basically any major 'desktop' platform. Via Groove Music app, also playable on iOS, et. al.
      2. Download basically any song in the catalog, for offline playback on your PC or your Zune device. Unlimited usage; DRM'd. (Some songs were not available for this.) You had to renew the license every 30 days. This was the "subscription" aspect of Zune -- you could easily have thousands of local tracks without individually paying for them.
      3. Purchase-to-own basically any song in the catalog. Originally I think they were originally in WMA format, but soon changed to MP3. The WMA files routinely were DRM-free, but some were not. This last category were the 'bad' ones -- things you purchased to which you could lose access. These were rare and eventually went away in favor of MP3. (Which inherently do not have DRM.)
      4. "Purchase" 10 songs per month for free. Your subscription gave you 10 credits a month, in a lose-it-or-use-it model. Same rules as #3. Once you got a free song, it was yours to keep forever (unless one of the rare WMA-DRM files). These MP3 files still work today, and will work tomorrow. Compatible with any MP3 device, 'cause they are plain 'ole MP3 files. No DRM.

      Some content did have an additional "album only" restriction, meaning you could not get the individual track but had to purchase the entire album. This became more rare as time went on.

      The new Groove Music seems to be #1 and #3, for $10/mo. So while $5/mo cheaper, arguably the 10 songs/month benefit was worth $10/mo. So Groove Music is potentially $10/mo more expensive, if you like to download-to-keep music.

    10. Re:How do you know you can trust online services? by Anonymous Coward · · Score: 0

      How can you trust these online services? One of the biggest IT related companies was behind this service, yet they pull the plug.

      For now iTunes seems to work. Steam seems to work. The cloud for files is only used as an online backup (in my case), so I'm safe there too. Steam is in fact a service that let many games evolve to newer and better platforms. Some old games didn't work anymore on newer operating systems, but I've found out that some of them now even work on Linux and Mac. But it is just a matter of time before they pull the plug.

      Actually, Zune Music was a very good value, and was designed to be relatively immune to this problem. For your $15, later $10, a month, you got unlimited DRM content for that month on up to I think 5 of your computers and Zune devices. PLUS, you got 10 DRM free MP3s. I still have several MP3s from that service.

      I started using the Zune Music when I got a brown Zune for $100. It was actually a very nice device, the big limitation being the 30 GB HDD. In fact, I have been using a subscription music service for almost a decade, including having used Rhapsody (multiple incarnations), Zune Music, MOG and Spotify. Zune Music, in its heyday, was the best (I no longer use Windows, and stopped using Zune when I switched to Linux). Compared to the complete ghetto that Spotify is, Zune music was like a high end store. The aesthetics were a little much, but the catalog was meticulously organized and almost all of it had high-res album art (a nice touch to be sure).

      While MS did fuck up PlaysForSure, I think they learned their lesson with Zune Music, and with the free MP3s, it was a better value than anything you can subscribe to today. We should be lamenting that the business model we all clamored for failed, not that another bad DRM business model screwed us. Zune Music was amazing for that brief moment in time.

    11. Re:How do you know you can trust online services? by Anonymous Coward · · Score: 0

      Storing your data on other people's servers ("The Cloud") is a way to lose it ... .

      as some actress discovered when she came across a photo which she thought she had deleted. She had only denied access to it to herself and it remained on the cloud for others to access.

    12. Re: How do you know you can trust online services? by Anonymous Coward · · Score: 0

      You can, I started subscribing to the Zune service in 2006 and while it's called Groove now it's never stopped. The service is there. The article is misleading.

    13. Re:How do you know you can trust online services? by Anonymous Coward · · Score: 0

      ... Microsoft has already done this sort of thing before with "Plays For Sure.".....

      Hey, it still works.... for small values of 'For Sure'.

  5. Aw man! by Anonymous Coward · · Score: 0

    Google is always killing off projects! I... wait, nevermind.

  6. Cool.... by Anonymous Coward · · Score: 0

    But as long as the software itself still works for me to put musics on my Zune, I don't care. Who the hell ever bought anything off the Zune Music store anyway, I just put on some mp3 I got elsewhere.

  7. I would be genuinely curious by Anonymous Coward · · Score: 0

    to know how many users they had. In addition to Ballmer.

    1. Re: I would be genuinely curious by Anonymous Coward · · Score: 0

      What I want to know is, what will Bill's family use now? I thought he required them to use only MS stuff.

    2. Re:I would be genuinely curious by Snufu · · Score: 3, Funny

      Perhaps consumers never warmed to a product whose main selling point involved "Steve Ballmer squirting at you."

      http://fishbowl.pastiche.org/2...

    3. Re: I would be genuinely curious by Anonymous Coward · · Score: 0

      Chuckle chuckle

    4. Re: I would be genuinely curious by finlan · · Score: 1

      Chuckle chuckle

    5. Re:I would be genuinely curious by Tough+Love · · Score: 2

      It was the thought of Ballmer squirting that killed it.

      --
      When all you have is a hammer, every problem starts to look like a thumb.
  8. Curse of DRM strikes again... by mTor · · Score: 4, Informative

    If you've been a honest customer and actually purchased music from the Zune Marketplace store, it most definitely has DRM. And after the service is shut down, your music collection will be rendered useless and you won't be able to play it again.

    From TFA:

    Note Content that was purchased with DRM may not play if the license canâ(TM)t be renewed.

    1. Re:Curse of DRM strikes again... by Anonymous Coward · · Score: 0

      Not sure this is accurate for most of the music. If my memory is correct, Zune pass subscribers downloaded in WMA format but were given MP3s to replace the files if they chose to actually purchase the music. You may have needed to choose to do so--I remember it being a bit slimy in that you could download an MP3 once but never again and thus had to back it up yourself (probably because of rights issues attached to continuing to host and distribute files they are not allowed to sell).

      The MP3s should not have any DRM on them at all and have worked on every system I've attempted to play them on. Aside from subscription files, I have no idea how else you'd get files with DRM. I do know when I had a Zune pass and a Zune that hadn't synced in a while, I would often get "License Expired" errors on songs I didn't "own."

    2. Re:Curse of DRM strikes again... by Anonymous Coward · · Score: 5, Interesting

      When Sony shut down their service, they recommended everyone burn the purchased songs to cds and rip them to have a drm-free copy as further use would be prevented in the case of a renewed license issue. I found this so interesting that I actually saved a copy of the web page. Within a few days Sony updated the information about the music service getting shut down and quietly removed the information about making cds and ripping them.

      Just showed me that their are real people that actually care working at these places and then the lawyers come into play.

    3. Re:Curse of DRM strikes again... by Anonymous Coward · · Score: 0

      What about the guy with the Zune tattoo? Will his skin stop working?

    4. Re:Curse of DRM strikes again... by Farmer+Tim · · Score: 4, Funny

      What about the guy with the Zune tattoo? Will his skin stop working?

      More importantly, will his brain start working?

      --
      Blank until /. makes another boneheaded UI decision.
    5. Re:Curse of DRM strikes again... by Anonymous Coward · · Score: 0

      Maybe he can get good money for that patch of skin.

    6. Re:Curse of DRM strikes again... by Anonymous Coward · · Score: 1

      If you've been a honest customer and actually purchased music from the Zune Marketplace store, it most definitely has DRM. And after the service is shut down, your music collection will be rendered useless and you won't be able to play it again.

      From TFA:

      Note Content that was purchased with DRM may not play if the license canâ(TM)t be renewed.

      That is simply not true. The article must mean content that was rented. I have several MP3s that I purchased with the MP3 credits as a subscriber. They are ordinary MP3s. I just pulled one up from years ago and played it in VLC to verify. There was 0 network delay. VLC has no proprietary DRM plug-in. It's just an MP3.

    7. Re:Curse of DRM strikes again... by Anonymous Coward · · Score: 0

      When Sony shut down their service, they recommended everyone burn the purchased songs to cds and rip them to have a drm-free copy as further use would be prevented in the case of a renewed license issue. I found this so interesting that I actually saved a copy of the web page. Within a few days Sony updated the information about the music service getting shut down and quietly removed the information about making cds and ripping them.

      Just showed me that their are real people that actually care working at these places and then the lawyers come into play.

      I can confirm. I am in a place where DRM is a thing. Not one person I know thinks it is sane. One of the reasons DRM fails is no one in the organisations building it believe in it and they aren't lifting a finger to make it secure.

    8. Re:Curse of DRM strikes again... by hawk · · Score: 1

      On the bright side, few Zune users will be affected:

      This little zune user went to market,
      and this little zune user stayed home.
      This little zune user ate roast beef,
      and . . . .

      awe, nuts. It's five *piggies*; there weren't that many zune users . .

      hawk

  9. I'm going to miss it. by darthsilun · · Score: 1

    Said nobody, ever.

    1. Re:I'm going to miss it. by kcwhitta · · Score: 1

      I dunno. I had a friend who used to work on it back when it started. He *might* miss it.

    2. Re:I'm going to miss it. by DeathElk · · Score: 1

      Miss what?

    3. Re:I'm going to miss it. by Anonymous Coward · · Score: 0

      What about Steve Balmer and Bill Gate's kids who were not allowed to have any other music player? I wonder what they will be allowed to use now.

  10. Pay attention, Google by Anonymous Coward · · Score: 0

    Continuing support is expensive, but it's good for your reputation, especially with business customers.

  11. Too zune, man! by Anonymous Coward · · Score: 0
  12. Is Microsoft a Spyware seller, soon to be dead? by Anonymous Coward · · Score: 0

    Is Satya Nadella the Zune of CEOs?

  13. Re:I own two Zunes - both brown by globaljustin · · Score: 3, Interesting

    The best media player ever

    from a purely hardware perspective, i'll allow it

    the Zune was made to take full advantage of all digital media has to offer...particularly video

    granted, with enough effort you can get the same functionality on an ipod, but still the hardware of the Zune is solid

    of course M$ ruined it, as they do with any good idea, but i can see why a person would really find one useful

    --
    Thank you Dave Raggett
  14. It has to be alive to be killed off... by QuietLagoon · · Score: 1
    Zune died a long time ago. What Microsoft killed off was the walking dead.

    .
    I wonder how that dude with the Zune tattoo on his arm feels nowadays....

    1. Re:It has to be alive to be killed off... by UnknownSoldier · · Score: 1

      > I wonder how that dude with the Zune tattoo on his arm feels nowadays ....

      You can fix ignorant but you can't fix stupid.

    2. Re:It has to be alive to be killed off... by will_die · · Score: 1

      Replaced years ago.
      http://gizmodo.com/5028294/zun...

  15. I miss the Toshiba Gigabeat by Kellamity · · Score: 1

    Which I believe M$ bought the hardware rights to and turned it into the Zune. I loved my Gigabeat...

  16. actually they just changed the name.. by gl4ss · · Score: 1

    first they changed the name to windows phone 7 and then they took the design and made windows 8 and then windows 10.

    the design path is far from dead, unfortunately.

    which gets us to why metro along with wp-reboot and windows 8 was such a huge fail. the joke was that windows phone 7 needed downloaded software to integrate with windows while other phones on the market did not.

    --
    world was created 5 seconds before this post as it is.
  17. so zune by Anonymous Coward · · Score: 0

    it seems like just yesterday I was laughing at the name, the marketing and the colors. Zo long Zune, we hardly knew you.

  18. Buy the guy said... by Anonymous Coward · · Score: 0

    But the guy at Frys said it would be there forever. I asked his manager to fire him, but the manager refused.

    I pirated all my music, and I still have it. Only dumb suckers pay for music they do not get.

    If the major record labels would stop defrauding us, we might pay them money.

  19. I was foretelling this since the day 1 by Anonymous Coward · · Score: 0

    I was foretelling this since the day 1.
    Where is your microsoft now?

  20. At lest. by Anonymous Coward · · Score: 1

    The Zune software still works. Wish Microsoft would have made the windows 8 and 10 music player more like the Zune.
    I carry the Zune HD with me all the time. I always find it funny when people ask me what is that. I let them see it and the next words out of there mouth is this is so much nicer then the iPod I had/have.
    It was a same Microsoft can't seem to run a good advertisement for the Zune.
    I don't like using my phones battery to play music so I carry a Zune and my Note 4.

  21. Re:I own two Zunes - both brown by b0bby · · Score: 2

    I don't know about ever, but I have a brown Zune too, and up until this year (when I switched to Sonos) it was the main audio source for my kitchen/dining room speakers. I used the radio a lot, and being able to sync wirelessly was great for the time. When my kids were smaller I would load videos on it for traveling. I even prefer the Zune software to iTunes. I got it cheap from Woot, and it has been one of the best electronic purchases I've ever made.

    I never trusted MS for music purchases, but the hardware and software were really pretty good.

  22. If they can, they will. by Anonymous Coward · · Score: 0

    If the sponsor is running a service that costs them more than it brings in or doesn't jive with their strategy, they will drop it. If when they drop it what you've bought is somehow compromised, then you weren't thinking straight when you bought it.

  23. Who actually bought music on Zune? by chispito · · Score: 1

    The Zune service was for the rental service, where you paid a monthly fee and could play that music for the month on your Zune PMP. You used Zune so you didn't HAVE to buy music. It was the only thing in its niche at the time.

    And, I am compelled to add: The brown Zune was actually lovely in person. If you hated it, you never held it.

    --
    The Daddy casts sleep on the Baby. The Baby resists!
  24. PlaysForSure by cant_get_a_good_nick · · Score: 0

    PlaysForSuren't?

  25. Re:I own two Zunes - both brown by Anonymous Coward · · Score: 0

    You should re-take first grade. Learn some basic writing skills.

  26. They gave up to early by MoarSauce123 · · Score: 1

    After selling only two Zunes since product launch it is way too early to tell if this is a flop or not. Microsoft needs to have more stamina and reevaluate products after they sold the first ten, so they should be in a much better position to make call in 2028.