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Cox Is Liable For Pirating Subscribers, Ordered To Pay $25 Million (torrentfreak.com)

An anonymous reader writes: A federal jury reached a verdict that Cox Communications must pay $25 million to BMG Rights Management for failing to disconnect subscribers accused of online piracy. TorrentFreak reports: "During the trial hearings BMG revealed that the tracking company Rightscorp downloaded more than 150,000 copies of their copyrighted works directly from Cox subscribers. It also became apparent that Cox had received numerous copyright infringement warnings from Rightscorp which it willingly decided not to act on.The case was restricted to 1,397 copyrighted works and a six-person jury awarded $25 million in damages. The award is lower than the statutory maximum, which would have been over $200 million."

15 of 166 comments (clear)

  1. Your move, Cox by clonehappy · · Score: 5, Interesting

    Does Cox have the Balls to just block all traffic to BMG label sites and any other commercial entities with a presence on the net that are even loosely related to BMG? Because that'd be my first move.

    1. Re:Your move, Cox by currently_awake · · Score: 4, Insightful

      The cable companies need to pick a side in this fight. Either fight for the customers (end to end encryption so they don't see anything, no logging anything without a court order) or they support the copyright cartel (active monitoring for IP, log everything, cut off subscribers upon accusation). So the question is, who pays the most?

    2. Re:Your move, Cox by drunk_punk · · Score: 5, Interesting

      Really? I would think they would use this as the EXACT excuse! "Due to our ongoing lawsuit with BMG we are not forwarding any traffic that may be used against us in a court of law, i.e. any proprietary information that BMG may have rights to."

    3. Re:Your move, Cox by MobileTatsu-NJG · · Score: 4, Interesting

      Would it? I mean, if they're supposed to be the content police and they're being punished for not upholding that, then don't they get a say in what they will or will not let pass through their pipes?

      --

      "I like to lick butts!" by MobileTatsu-NJG (#32700246) (Score:5, Informative)

    4. Re:Your move, Cox by BradleyUffner · · Score: 4, Informative

      The cable companies need to pick a side in this fight. Either fight for the customers (end to end encryption so they don't see anything, no logging anything without a court order) or they support the copyright cartel (active monitoring for IP, log everything, cut off subscribers upon accusation). So the question is, who pays the most?

      They have picked a side; their own. They will do whatever they feel is in their own financial interest.

    5. Re:Your move, Cox by Obfuscant · · Score: 4, Insightful

      Does Cox have the Balls to just block all traffic to BMG label sites and any other commercial entities with a presence on the net that are even loosely related to BMG?

      Uhhh. If you were a Cox customer legally accessing content from a BMG site, wouldn't you be a bit pissed at that kind of blocking? I'm going to make a wild-ass guess without checking that Amazon is one large source of BMG content, and I don't think you'd have a lot of happy customers if you blocked access to Amazon.com.

      More important, it might be possible for Cox to determine what sites are official BMG "label sites", but how the hell would they identify all the "loosely related" sites? Remember, Rightscorp could be accessing the torrents from just about any address on the net. They could be coming out of the Amazon or Google cloud, or from a DSL line in Swampy Bottom, AL.

      But most important, the issue wasn't that Cox users were downloading content from BMG sites illegally, but that they were running torrents DISTRIBUTING BMG content without authorization. Cox would have to block all torrent traffic or have some way of identifying a torrent that was distributing BMG content for carpet blocking to have any relevance here.

      A much more appropriate response would have been to verify that the customer was running a bittorrent with what looked like BMG content, and then gently remind them that their contract (almost certainly) prohibits operating servers using Cox residential internet service. And then, if the server stayed up, put a block on torrent connections to it. The customer could still access torrent feeds, but nobody would be able to connect to his server to pull content.

    6. Re:Your move, Cox by Shortguy881 · · Score: 5, Insightful

      They are not supposed to be the content police. Do you not see the obvious problem with this kind of logic? If they are liable for not blocking pirating users, then they are liable for not blocking pedophile users, and liable for not blocking ISIS users. All of a sudden, COX is now financially responsible for what each of its users does. This is a terrible precedent to set.

      --
      Brilliance without wisdom, power without conscience. Ours is a world of nuclear giants and ethical infants.
  2. Accusation is sufficient for fines? by Rick+in+China · · Score: 4, Insightful

    So these subscribers were suspect, and Cox didn't kill their connections after a private organisation told them to, so they're on the hook for the suspected cases?

    The whole situation seems suspect in of itself.

    1. Re:Accusation is sufficient for fines? by Anonymous Coward · · Score: 5, Insightful

      Cox should attain common carrier status. Then they would be immune to this. And their customers would benefit significantly.

  3. What about suing the Electric Power Company too??? by Zymergy · · Score: 5, Insightful

    If the Electric Power company is told by unofficial third parties (BMG et al) that their electricity is being used to power Cox Equipment on both the user and carrier side that is being used to download copyrighted materials, is the Electric Company also just as liable to tens of millions in damages for clearly supplying power to both the alleged perp and to the Cox internet connection utility?? It is the Same insane Logic! This is essentially a case of the gun maker being held responsible versus the person holding it and using the gun... This case will be overturned on appeal.

  4. Bad Precedent by timrod · · Score: 5, Interesting

    The massive problem here is the judicial ruling that a third, non-government party can tell an ISP to disconnect a user simply based on suspicion of copyright violations and the ISP must comply. I have never seen anything like this, where someone who suspects wrongdoing is allowed to set a punishment outside of the judicial system.

    1. Re:Bad Precedent by DarkTempes · · Score: 5, Informative

      TLDR;
      Cox does cut customers loose but, for a time, Cox allowed disconnected users to sign up for service again. Judge rules before trial that this makes them not a common carrier.
      Cox explains during trial that they blocked/dropped all Rightscorp emails for abusing Cox's abuse process by a) soliciting $10-20 settlement payments with their complaints and b) sending extreme volumes of complaints when Cox told them they couldn't do that.
      BMG/Rightscorp argue that Cox is still liable for complaints that it never received. Judge agrees, asks Jury for verdict.
      Cox owes $25 million because it didn't let Rightscorp milk money from its subscribers with no due process. And possibly because Cox didn't join the Copyright Alert System (time frame fits but conjecture on my part.)

      POTUS has said that "the Internet has become an essential part of everyday communication and everyday life" and asked the FCC to reclassify it as a "utility."

      And then the FCC basically made ISPs Common Carriers but without some of the drawbacks (they selectively applied Title II.)

      Your website(s) and your college are not ISPs nor Common Carries nor even utilities (well, arguably the college could be to students living in dorms.) I don't think university dorms count as landlord-tenant relationships (though IMO they should.)

      The DMCA has been around for forever and been broken for forever.

      Consider that Rightscorp is blindly downloading torrents in search of its client's copyrighted material.
      Ok, so they download every torrent that matches ABC.mp3 because one of their clients has a songs named that and then they download the full file to verify. Obviously they're not just using file hashes or that would be way too easy for pirates to circumvent.

      What happens when Rightscorp downloads an ABC.mp3 file that is actually copyrighted by another entity? Rightscorp has just blindly committed a copyright violation!
      Of course, Rightscorp's competitors, who are doing the same thing, aren't going to file an infringement notice on Rightscorp because that would be mutually assured destruction.

      And so you can see how this scheme is broken by design.

      If I send 5,000,000 infringement notifications to Cox but only one is legitimate then is Cox required to go through all 5,000,000 to verify which are bogus and which are not? And how is Cox supposed to manage handling the requests of others if I do that?

      What Cox does is it automatically parses emails to abuse@cox.net and puts them into a ticket system. Multiple complaints about the same subscriber (in a day) get put into the same ticket.
      They have a hard, but negotiable, limit of 200 complaints per day per source. This is not blind. They send an email back notifying the source that they have hit the limit that Cox can handle.

      Cox has a "180 day" (6 month) abuse cycle where they: ignore the first ticket, notify the subscriber on the second to seventh complaints (sic), and soft-suspend the account on the eighth to ninth, requiring user action to unsuspend service.

      Tenth to fourteenth complaints (sic) suspend service and require various levels of increasing manual communication with higher and higher levels of Cox management to continue service. At fourteen they do a full review of the account and decide if they permanently disconnect the user or not.

      And thus Cox actually was cutting off service to users. It's just that they were also letting users sign up for service again (and when they resigned onto the service then they had a clean copyright infringement slate) for a brief period of time (until sometime 2012.)

      Rightscorp's complaints include a link allowing people to pay $10 to $20 for an "automatic settlement" that gives the user a "legal release" (Can anyone say, FEAR SCAM? IRS phone scammers work the same way!)
      Cox has a policy of ignoring complaints with settlement offers because it considers them improper and falling outside of the spirit of the DMCA.

      Cox replies to such complaints askin

  5. The real story by MobyDisk · · Score: 4, Insightful

    So every article I find on this is garbage. I'm reading the ruling on summary judgement from Dec 1st.

    Here's my conclusion from reading the ruling:
    1) Cox had an official policy to not actually terminate repeat offenders because they didn't want to lose customers.
    - This means they weren't in compliance with the DMCA. I gotta agree with the court on that one.
    - Side note: If someone is pirating that much, and Cox was still profiting, then why do they need to institute bandwidth caps?
    2) The Supreme Court Grokster decision was the scariest blow here.
    - The court says Grokster didn't limit liability to companies actually inducing or profiting from copyright violations.
    - That completely changes my understanding of Grokster!
    - The court says Cox is contributarily liable because they materially contributed to the copyright infringement.

    That "materially contributed" thing is frightening. This is what we've all been afraid of because it seems to open-up the possibility that the maker of the modem is liable, and the company who installed the wires is liable, or the maker of the downloading software, etc. Lots of people materially contributed. We need to really limit this definition of "material contribution."

    Here's my notes:
    Cox limits DMCA complaint emails to 200/day from any given copyright holder.
    Cox doesn't do anything with the notices until they receive 8 of them for a single user within 6 months. Termination happens at like 15+ within 6 months.
    "Termination" just means the user has to call Cox and apologize, and the counter is reset.
    Rightscorp auto-generates DMCA emails.
    Rightscorp was sending emails with settlement notices in them.
    Cox says those notices aren't within the spirit of the DMCA, so they auto-delete them.
    Rightscorp responded by sending 24,000/day
    Cox just outright blocked Rightscorp's emails.
    The judge cited the Grokster case as the reason that ISPs can be liable for user's copyright actions. They basically rehashed the whole Grokster case, the whole "making available" theory, and all that jazz.
    The DMCA says ISPs must implement a "reasonable" repeat infringer policy. The law left this *completely* open. The only way anyone figures out what it means is when they get sued for not doing a "reasonable" job. The courts then clarify the law a bit more each time. Ugh!
    The courts say that ISPs are not required to actively monitor for infringement.
    Rightscorp made various complaints about Cox's policy.
    The court decided that Cox's account termination was too lenient.
    The court didn't even really care that Cox blocked Rightscorp's emails.
    Cox didn't have a repeat infringer policy before 2012. And Cox derided the intentionally circumvented the process anyway.
    Cox higher-ups sent an email that basically told the abuse department not to terminate anyway, because they can't afford to lose customers.
    Cox complained that BMG didn't hold copyright to lots of this stuff. Court says: Yes they did, and it doesn't matter anyway.
    Cox says: this whole DMCA complaint process is a farce. Judge says: Yeah, but you knew some were real and still ignored those.
    The court disregards Cox's arguments that Rightscorp are extortionists as irrelevant since they weren't extorting Cox. Sounds like the end-users might have had an argument there, but Cox doesn't.

  6. BMG, oh how i've missed thee! (NOT!) by Anonymous Coward · · Score: 4, Informative

    Thomas Hesse, Sony BMG's Global Digital Business President, told reporter Neda Ulaby,

    "Most people, I think, don't even know what a rootkit is, so why should they care about it?"

    https://en.wikipedia.org/wiki/...

  7. Rightscorp caused a need for interpretation of law by raymorris · · Score: 5, Informative

    There is an important point that requires interpretation. The question is, "are complaints which Rightscorp buried in a ton pf BS emails proper complaints under the DMCA?"

    The most relevant law is the DMCA, which sets out procedures that should be followed in these instances. Unfortunately, most private individuals and many small businesses don't know how the procedure works. That's unfortunate because when everyone involved knows what they are supposed to do under DMCA, it generally works better than what happened before the DMCA. Here's the procedure :

    The copyright owner files a complaint which includes certain specific facts.
    The ISP forwards the complaint to the accused.
    If the accused doesn't respond immediately the ISP takes temporary action based on the complaint (the accused hasn't denied the complaint) .
    The accused may file a counter-claim with the ISP and have the action reversed.
    The complainant (copyright holder) may then file suit in federal court.

    The process is far from perfect, but one good thing is that the ISP isn't put into the role of judge. The ISP never decides who is right or wrong, if you say you're not infringing, they basically take you at your word. (And if the accused doesn't deny it, they have to aft as if the complaint is true.) The ISP only has to follow the process laid out in the law, and they can't be held liable. If they choose NOT to follow the DMCA process, they can be liable to either the copyright owner or the accused.

    So that's the law. Rightscorp did file complaints. Therefore, by a strict reading of the law, the ISP must take appropriate action unless the other party denies the claim.

    HOWEVER, Rightscorp sent a shit-ton of very questionable emails to the ISP, many of which did not meet the requirements to be a proper complaint under DMCA. The ISP's argument is as follows:
    Rightscorp flooded us with bullshit emails.
    Because Rightscorp did so, the ISP couldn't reasonably read them all and determine which ones were actual DMCA complaints containing the required details.
    Because Rightscorp made it so difficult to dig through and find the properly formed complaints, the court should not require the ISP to respond to them.
    Instead, the court should act as if Rightscorp never sent those complaints.

    The ISP's reasoning is to some extent logical and fair. Rightscorp made it nearly impossible to respond to them all, then complained to the court about the results of their own actions.

    On the other hand, Rightscorp did send some proper complaints, and Cox ignored those complaints. That makes Cox liable* if you just read the law while ignoring the BS that Rightscorp pulled.

    So the legitimate question that does require judgement, interpretation, is this:
    Is a complaint which the complainant buried in a ton of BS a proper complaint which must be responded to under DMCA?

    That's not clearly specified in the law. Therefore, it is up to the court to decide.

    * Apart from the issue above, Cox also asserts that Rightscorp is misreading the law. The law seems to have somewhat different requirements for ISPs which only -carry- the data temporarily through their network vs those which provide web hosting or similar services involving storage of the material. The language of the law isn't entirely crystal clear on which requirements apply to which type of service. Cox asserts that Rightscorp is trying to apply the requirements of ISPs who -host- web sites to them, while they only -carry- the traffic. It's not crystal clear - Cox may very well be right. Because the wording and structure of the law isn't crystal clear, a court must interpret the ambiguous structure to determine what it's supposed to mean.