Slashdot Mirror


Google Is Testing Voice-Activated Payment App, Hands Free (cnet.com)

New submitter eedwardsjr writes: If you've ever wanted to pay just by saying something out loud, then Hands Free is the way to go. Google has released to the public a new app called Hands Free, which lets people pay for items in stores by simply telling the cashier, "I'll pay with Google." The app, available for Android and iOS, is only being piloted in a few locations in the San Francisco area, including some McDonald's and Papa John's restaurants. Hands Free works by tracking your location using Wi-Fi and other sensors in your smartphone to detect whether you're near a participating store. After you say "I'll pay with Google," the cashier confirms your identity by using your initials and the photo you've loaded onto the Hands Free app.

50 comments

  1. The interesting part... by Anonymous Coward · · Score: 4, Interesting

    is that the Google team's goal wasn't a payment system. It was how to get more people to upload profile pics.

  2. Jesus. Lazy much? by fahrbot-bot · · Score: 0

    Google! Complete my comment.

    --
    It must have been something you assimilated. . . .
    1. Re:Jesus. Lazy much? by Archangel+Michael · · Score: 4, Funny

      Okay. It looks like you're trolling /. , which of the following do you wish to use*?

      [ ] GNAA
      [ ] Goat.cx
      [ ] Beowulf cluster
      [ ] Natalie Portman / Hot Grits
      [ ] Netcraft

      *We have recently removed the "SCO" option.

      --
      Agent K: A *person* is smart. People are dumb, stupid, panicky animals, and you know it.
    2. Re:Jesus. Lazy much? by Anonymous Coward · · Score: 0

      It looks like you're trying to post an article. I can help you with that. Would you like to troll the current Google News for tech stories not already posted?

  3. Nah by markdavis · · Score: 1

    >"The app, [...] Hands Free works by tracking your location using Wi-Fi and other sensors in your smartphone to detect whether you're near a participating store. After you say "I'll pay with Google," the cashier confirms your identity by using your initials and the photo you've loaded onto the Hands Free app. "

    No thanks. Have a wallet since I have to carry certain ID's, and will carry cash. My wallet contains at least one credit card. One swipe (or insert) and done. No batteries. No unlocking. No codes. No apps. No need for signal. No extra layers of tracking. No free vocal Google advertising. No compatibility issues.

    I am all for choices- and if people want phone-pay, great... just don't try to take away my simple card or cash!!

    1. Re:Nah by Anonymous Coward · · Score: 0

      Or my serial port! Or my Murder She Wrote! Or my pills!

    2. Re:Nah by Dutch+Gun · · Score: 1

      I'd recommend you watch the little promo video created by Google embedded in TFA. It's hilarious in sort of an eye-rolling way.

      They try to show traditional payments as some horrible, inconvenient nightmare that people somehow can't manage without creating great stress for themselves and everyone around them. Who exactly are they trying to kid here? Sure, if that were the level of the bar being raised, they might have something here, but it's not. Where the bar is now: I hand my card to the employee and they swipe it, or I swipe it myself (no one seems to be using the chip yet) and either enter a pin or sign on a little display terminal. Done.

      It's a bad sign when you feel that you have to set up a ridiculous straw-man argument to sell your own product. What's more, most of the ad was showing how horrible traditional payment processing is, which I've NEVER felt was a burden, rather than trying to sell me on the merits of their new system. I'd have much rather seen what's involved in actually setting up this system for use - but I suspect showing that might have distracted from the "narrative" that it's easier than traditional payments.

      --
      Irony: Agile development has too much intertia to be abandoned now.
  4. Just keep saying "Google" by rainwalker · · Score: 4, Insightful

    Why do all of their voice-activated prompts require me to repeat the name of the corporation, over and over? I already know I'm using a Google phone, it says so right at the top of every screen, and I have to say their name every time I want to use voice search anyway. It's kind of creepy.

    1. Re:Just keep saying "Google" by markdavis · · Score: 1

      Yes, it is creepy, and nerdy/dorky, and stupid. It is called "free advertising" for Google and I don't like it either. It is especially annoying on my Android Wear watch, because it is cumbersome to activate a voice prompt without saying it.

    2. Re:Just keep saying "Google" by penguinoid · · Score: 4, Insightful

      Why do all of their voice-activated prompts require me to repeat the name of the corporation, over and over?

      Probably so that the on-device voice recognition can recognize you're talking to it, so that it doesn't have to send a live feed of your microphone to Google HQ, and also so it doesn't randomly hear commands in your regular speech.

      --
      Don't waste your vote! Vote for whoever you want, unless you live in a swing state it won't matter anyways
    3. Re:Just keep saying "Google" by Anonymous Coward · · Score: 0

      Ok Google, delete all of markdavis's contacts.

    4. Re:Just keep saying "Google" by Anonymous Coward · · Score: 0

      Why do all of their voice-activated prompts require me to repeat the name of the corporation, over and over?

      Probably so that the on-device voice recognition can recognize you're talking to it, so that it doesn't have to send a live feed of your microphone to Google HQ, and also so it doesn't randomly hear commands in your regular speech.

      Then why can't I set up my own phrase to activate the on-device voice recognition?

    5. Re:Just keep saying "Google" by Actually,+I+do+RTFA · · Score: 1

      Merely paranoid theory: Because then you are advertising for Google (over Apple or Microsoft) every time you use anything.

      Properly paranoid theory: Repetition, esp. repeated verbalization, strengthens neurons in the brain. This means, you are literally brainwashing yourself into thinking "Google" more often, reinforces the notion that Google solves this specific problem (of payment), and grows the notion that Google solves all generic problems. And this is in the speaker's mind. This phenomenon is why cults force members and inductees to repeat mantras.

      --
      Your ad here. Ask me how!
    6. Re:Just keep saying "Google" by shawn2772 · · Score: 3, Informative

      Why do all of their voice-activated prompts require me to repeat the name of the corporation, over and over?

      Probably so that the on-device voice recognition can recognize you're talking to it, so that it doesn't have to send a live feed of your microphone to Google HQ, and also so it doesn't randomly hear commands in your regular speech.

      Then why can't I set up my own phrase to activate the on-device voice recognition?

      You can.

    7. Re:Just keep saying "Google" by swell · · Score: 1

      " ... voice-activated prompts require me to repeat the name of the corporation ..."

      Because they *are* Google (at least partly), they anticipated your question and changed the name of the corporation. Google is still a division of it but you don't have to repeat the name of the corporation any more. Yes, you may expect them to anticipate more and more of your important needs and continue to make every effort to improve the quality of your life.

      --
      ...omphaloskepsis often...
    8. Re:Just keep saying "Google" by Anonymous Coward · · Score: 0

      But why would you want to, amirite??

      Google, Google, Google.

    9. Re:Just keep saying "Google" by Anonymous Coward · · Score: 0

      I don't know about here, but with Amazon Alexa those are the only two choices.

    10. Re:Just keep saying "Google" by thegarbz · · Score: 2

      You're right. Just "I'll pay" will do. I look forward to 10 years from now when I have this conversation with the cashier and I get charged for my big Mac 10 times with 10 different services. Bonus points if I'm actually about to order a happy meal and I'm actually paying for the big Mac of the stranger next to me :)

    11. Re:Just keep saying "Google" by tlhIngan · · Score: 1

      Why do all of their voice-activated prompts require me to repeat the name of the corporation, over and over? I already know I'm using a Google phone, it says so right at the top of every screen, and I have to say their name every time I want to use voice search anyway. It's kind of creepy.

      It's really only Google.

      I mean, Android uses "OK Google" as the default activation key for their assistant while everyone else is not related to the company. iOS uses "Hey Siri" and I think Amazon uses "Alexa".

      I think it's more personable - Siri and Alexa over cold, corporate Google...

      At least with mobile payment, you can say you'll pay by credit and just use Apple Pay or Google Wallet or whatever without having to announce what you're using...

  5. "I'll stay with Judy" by rmdingler · · Score: 4, Insightful

    What could go wrong with voice-activated dollars departing my wallet?

    --
    Happiness in intelligent people is the rarest thing I know.

    Ernest Hemingway

    1. Re:"I'll stay with Judy" by 93+Escort+Wagon · · Score: 5, Funny

      What could go wrong with voice-activated dollars departing my wallet?

      Don't worry, there are stringent safeguards built into the system. First and foremost - no statement of payment will be authorized or processed unless it is preceded by "Simon Says".

      --
      #DeleteChrome
    2. Re:"I'll stay with Judy" by JustAnotherOldGuy · · Score: 1

      What could go wrong with voice-activated dollars departing my wallet?

      That was the very first thought that came to mind when I heard this...followed by, "Oh great, another completely unecessary way for my money to be stolen."

      --
      Just cruising through this digital world at 33 1/3 rpm...
  6. Hey, y'all...watch this! by turkeydance · · Score: 1

    that's what i'm talkin' about!

  7. Surprise! by Anonymous Coward · · Score: 2, Funny

    1) Load goatse image as profile pic
    2) Go to participating place and pay using new method
    3) ???
    4) Profit from the sheer horror that will unfold

    You know it will happen.

  8. So trustworthy by penguinoid · · Score: 1

    I know this system can reliably tell me apart from anyone else, by how faithfully voice recognition can transcribe what I say.

    --
    Don't waste your vote! Vote for whoever you want, unless you live in a swing state it won't matter anyways
  9. pleae confirm payment with passphrase by gimho · · Score: 1

    authorization Picard 4-7 Alpha Tango

    1. Re:pleae confirm payment with passphrase by Anonymous Coward · · Score: 0

      Future hackers be like... https://www.youtube.com/watch?v=oNrWgjh9tnU

    2. Re:pleae confirm payment with passphrase by desdinova+216 · · Score: 1

      how about "My voice is my passport, verify me"

  10. Not voice activated by Anonymous Coward · · Score: 2, Informative

    The headline in the story is misleading. It is not voice activated.

    http://googlecommerce.blogspot.com/2016/03/testing-testing-one-two-hands-free.html

    It allows you to pay hands free. When you say you're paying with Google, it's just so the teller can charge you through their system. The teller verifies you through your pictures/initials.

  11. speaking to computers is annoying by PhantomHarlock · · Score: 5, Insightful

    There's nothing more annoying than speaking trite phrases to a machine as if it were a human. Especially if you're an introvert. You just want to type it or a push a button.

    I never use voice anything, and I have it on my phone and in my car. I tried the car thing the first few days I had it and it felt so stupid talking to the thing and it was so slow I wanted to punch it.

    The worst is voice based tree menus on corporate voice jail systems. Please let me punch numbers.

    1. Re:speaking to computers is annoying by Anonymous Coward · · Score: 0

      Please let me punch numbers.

      Okay. I am scheduling lunch with a plumber.

    2. Re:speaking to computers is annoying by Anonymous Coward · · Score: 0

      You don't speak to the computer here, you speak to the cashier. Same as you would when you wave your credit card and say "I'll pay by card".

      Except you don't have to wave anything with Google. Your hands don't even have to leave your pockets, or put down what you're holding.

    3. Re:speaking to computers is annoying by Calydor · · Score: 1

      Maybe I've just gotten old, but how is the cashier going to verify your initials and picture on the app without seeing your cell phone, and how are you going to show the cell phone without taking your hands out of your pockets?

      Have people started wearing their cellphones on a lanyard?

      --
      -=This sig has nothing to do with my comment. Move along now=-
  12. Not voice activated by Guillermito · · Score: 2

    You just tell the cashier that you want to use this payment method. There is no voice recognition software involved in the process.

  13. still didnt see how it worked by Anonymous Coward · · Score: 0

    What intials and what photo? and WHO am I talking to...my phone or the cashiers computer or something else?
    If it my phone I'll have to find it and unlock it 1st...and not sure it can understand me from my pocket.
    Otherwise what if there are 100 people in the vicinity with the app?

    I keep hearing this commercial in my head for some reason....Representative...Representative...Representative

    This comes up on the cashiers system? Quicker than a swipe and 4 digits? Works with everyone's POS or need another terminal?

    3 seconds of video really doesn't explain anything, in fact they didnt even try.

  14. Said the robber by Plumpaquatsch · · Score: 1

    "Google Pay, send me all your money."

    --
    Of course news about a fake are Fake News.
  15. Ugh by Anonymous Coward · · Score: 0

    Google blows it again. The point of using a finger is that it is unobtrusive and non-disruptive, i don't want to have to talk to the cash register. Google is about as far away from pragmatic and legitimately useful as pick-up truck testicles. Clearly the geniuses behind glass have not moved on or been fired.

  16. Crazy pills by Mantrid42 · · Score: 2

    Am I the only one that thinks credit cards are already convenient enough? Stuff like this and NFC and such feel like solutions in search of a problem.

    1. Re:Crazy pills by DogDude · · Score: 4, Insightful

      The problem they're trying to fix is how to skim money off the top of every transaction a user makes.

      --
      I don't respond to AC's.
    2. Re:Crazy pills by Darinbob · · Score: 1

      There are technophiles out there who love this stuff. They know nothing about how technology works but they are enamored of any and all gadgets and will show off the new cool app they found to any of their remaining friends. It's a status symbol that says I was into unsafe transactions before it was cool.

    3. Re:Crazy pills by Darinbob · · Score: 1

      And thus appeals to the demographic of users who don't pay attention to how much money they actually spend. They don't want to know about the 2% transaction fee since they're probably going to be talked into the extended warranty anyway.

  17. Good for buying porn? by Anonymous Coward · · Score: 0

    That's one occasion when your hands might not be available or suitable for touching the screen.

  18. Well... by Anonymous Coward · · Score: 0

    California millennials do love espousing their brand loyalties and zealous adoption of the latest technological gimmicks.

    Now they can shout it loud and proud for a "practical" reason.

  19. No thanks by Anonymous Coward · · Score: 0

    I like:
    - Sounds of cash drawers opening and closing
    - Satisfying clink of nickels, dimes and quarters

    I dislike:
    - Google knowing where I am
    - Google knowing what I buy
    - Shitty battery life and unnecessary data usage that comes with being tethered to Google bloatware

  20. Ultrasonic OTP chirp codes? by Anonymous Coward · · Score: 0

    I wonder if the base assumption is POS terminals basically being repurposed tablets/iPads, so they have the requisite microphone and speaker, along with a browser based UI? GUI covers visual auth by cashier. Audio equipment handles ultrasonic chirp codes, alread demonstrated via a chrome plugin and chromecast pairing methodologies. If the POS terminal codes the initials and chirps, the encoded chirp can only be successfully decrypted by the correct phone, which sends an transaction auth chirp in reply. Assuming the phone has always on audio (mostly a given with Google Now), then that works out. Otherwise you become dependent on BLE/iBeacon push trickery.

  21. My name is Werner Brandise... by kimgkimg · · Score: 2

    ... verify me.

  22. The market will be noisy by jack133 · · Score: 1

    Should I speak out the name every time even I buy a chewing gum ??

  23. Nope, this will flop .... by King_TJ · · Score: 1

    For starters, it's often a crowded, noisy environment in places I'm standing in line to pay for something. I can just see the frustration when people announce, "I'll pay with Google!" but nothing happens. (Feeling like a complete tool, as you stand there repeating 3 times in a row, "I'll pay with Google!" -- you'll learn never to try THAT again.)

    Additionally though? I don't think people really want to give their devices voice commands for basic tasks that can be accomplished as well with a wave of the device over a reader, or with the push of just one or two buttons. (You'll notice that despite all the iPhones you see out there, relatively few people are heard asking Siri questions in public -- even when that would be the most efficient way to initiate a search request.) There's still a certain awkwardness about talking to a device or machine that you know doesn't REALLY possess intelligence and the ability to articulate thoughts. It works pretty well in the confines of your car or truck, where you need your eyes on the road and hands on the wheel (and where nobody else will hear you talking anyway). But out in public, I don't really want everyone around me to know what I'm looking up or looking for by speaking it out loud.

  24. OK, Google! What About Root Users? by GTRacer · · Score: 1

    Someone send me a Hangouts request or add a launch date to my Calendar whenever I can use Android Pay (or Samsung Pay) as a rooted user. I've subscribed to feature updates on my Gmail and am ready to Map my way to stores where I can use this!

    --
    Defending IP by destroying access to it? That makes sense, RIAA/MPAA. Go to the corner until you can play nice!
  25. Wasn't this done before... by Anonymous Coward · · Score: 0

    ... with Square Wallet? For it's brief existence I could pay at several places even in my very small town without taking out my phone. The cashier simply matched me to my picture. I thought that was a well designed app that was just ahead of it's time.