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A New Reality For IT: the 18-Month Org Chart

StewBeans writes: Finding and keeping IT talent is getting increasingly competitive and expensive. A recruiter for Bay Area and Seattle tech companies said in a recent New York Times article about the cloud computing skill gap. "Someone working deep inside Amazon is getting five to 20 recruiting offers a day. Compensation has doubled in five years." Beyond steep salary and benefits packages, the resources to train new IT talent is wasted if they jump ship for the next best offer. That's why some IT executives are focusing talent management inward and investing in their current employees who are loyal and eager to learn, adapt, and grow with their company. Curt Carver, CIO for the University of Alabama at Birmingham, said that this approach led him to do away with the 10-year IT org chart and remain more agile as technology needs change. He argues that 18-month org charts and constant training are the new reality for IT, providing this example: "If you go back a couple of years ago, we were heavily involved in the storage business. Now I can buy unlimited storage from the cloud. I don't need a lot of people doing storage. In fact, I may only need one. Everybody else, I'm willing to retrain you, but you're going to be doing mobile, or you're going to be doing business intelligence, or you're going to be helping our organizations do gap analysis."

26 of 246 comments (clear)

  1. I've got a gap you can analyze by Anonymous Coward · · Score: 5, Insightful

    The gap between the expectation that technology would lead to a leisure society, and the realization that it just leads to a feudal, totalitarian regime where the billionaire beggars just take, take, take.

    1. Re:I've got a gap you can analyze by jellomizer · · Score: 5, Insightful

      Technology doesn't make your job easier, it makes it harder. What it does is takes those mind-numbing jobs, away. And replace them with harder jobs, that requires creative thought, and out of the box problem solving.
      Our education system fails to stress this new type of thinking. So many people are caught off guard as technology replaces their work.
      Even if you are in technology, you need to keep an eye on what is happening for your job, if you find what you are doing is repetitive with a canned solution to a planned event, that means you are probably getting out of date, and will need to work on training for a change in your job.

      In IT you can't expect to be doing the same job in your career.

      --
      If something is so important that you feel the need to post it on the internet... It probably isn't that important.
    2. Re:I've got a gap you can analyze by PopeRatzo · · Score: 4, Insightful

      What it does is takes those mind-numbing jobs, away.

      And replaces them with mind-numbing jobs that can be done by people in third-world countries for 15% of what you're making.

      Well done, technology.

      --
      You are welcome on my lawn.
    3. Re:I've got a gap you can analyze by bobstreo · · Score: 4, Interesting

      Technology doesn't make your job easier, it makes it harder. What it does is takes those mind-numbing jobs, away. And replace them with harder jobs, that requires creative thought, and out of the box problem solving.
      Our education system fails to stress this new type of thinking. So many people are caught off guard as technology replaces their work.
      Even if you are in technology, you need to keep an eye on what is happening for your job, if you find what you are doing is repetitive with a canned solution to a planned event, that means you are probably getting out of date, and will need to work on training for a change in your job.

      In IT you can't expect to be doing the same job in your career.

      I have seen a lot of jobs replaced by automation. I started work with 5 secretaries for a group of 120 people. There was one 5 years later. Because computers replaced things like scheduling meetings, sending information, email replaced notes sent to your desk inbox.

      I think the next great automation/outsourcing should be management. There is really no need for all these overpaid MBA types, when there are plenty of H1B eligible people with the same degrees who will work for pennies on the dollar. All the managers need to do is train their replacements. Shouldn't take long at all, and think of the immediate financial gratification of the shareholders.

    4. Re:I've got a gap you can analyze by camperdave · · Score: 3, Funny

      ... there are plenty of H1B eligible people ...

      I'm not an American, so whenever I see H1B I think of pencils, not people.

      --
      When our name is on the back of your car, we're behind you all the way!
    5. Re:I've got a gap you can analyze by fluffernutter · · Score: 4, Interesting

      The thing is, if they took the salary from those 5 secretaries and REINVESTED IT into the base of 120 people, they wouldn't be in the predicament they are today. Where did that money go instead? They probably chose to allocate it to show greater profits instead of using it as an investment in their employee base, and now they are reaping what they sowed.

      --
      Laws are rules for the court, but merely a bottom bar to hit for life. Think beyond laws in your actions always.
    6. Re:I've got a gap you can analyze by Anonymous Coward · · Score: 4, Insightful

      Technology doesn't make your job easier, it makes it harder. What it does is takes those mind-numbing jobs, away. And replace them with harder jobs, that requires creative thought, and out of the box problem solving.

      So it makes life harder. Rather than a tedious but relatively secure 9-5 job with nights and weekends free to do whatever you want you have a tenuous, short-term contracted 9-5 job that leaves you feeling too drained to do anything at night or on weekends... if you're not doing (probably unpaid) overtime (and I include thinking about work problems in that) then because of fear you might lose your job or your skill-set might become outdated.

      And this is a good thing... how, exactly? Because we have more machines that go bing? Because apps? Because people are now so damn addicted to "social media" that they waste every free moment looking at it rather than, I don't know, having an original thought? Because the rich are getting richer than ever before? How?

      Don't get me wrong: I really do like tech. I find how it works fascinating. I actually enjoy programming. And the advances in medicine (aka not dying quite so soon) rock. But I absolutely, passionately hate what it is doing to society, and the missed opportunity it represents. It *should* be making our lives easier and our work hours shorter, but thanks to greed and the fucked-up priorities we make in politics and life it is actually making our lives suck more.

  2. Let's just nip this in the bud right now by Anonymous Coward · · Score: 5, Insightful

    "The cloud computing skill gap" "Finding and keeping IT talent is getting increasingly competitive and expensive"

    Juxtaposed with "mass IT layoffs across the industry"

    I think it's pretty clear what we're seeing here. People are leaving the industry or the West Coast, whichever you prefer.

    1. Re:Let's just nip this in the bud right now by tnk1 · · Score: 4, Interesting

      Many businesses do not have cloud computing at their heart, and people who happen to be in IT do not necessarily have the skills for the Cloud computing world.

      Don't get me wrong, Cloud computing is not particularly hard, but it does require you to become up to date on the tools and mindset.

      It took me weeks, even months to find people for our positions. Now, it is important to point out that I'm in an area where there is very high demand, so that doesn't mean that they aren't out there. They're just not *here*. Or rather, they're somewhere around here, but already gainfully employed.

      However, in the midst of all of those interviews, I got plenty of candidates. The problem is that they had left or been laid off from $100k+ jobs where the government or some big company paid them to sit there and write policies or run some script that some "architect" wrote for them. In a smaller business, people like that are not needed and certainly not for that pricetag. I can run scripts myself, or use cron. Thanks.

      I'll pay someone good money if they have the skills and the interest in continuing to learn. I will not spend that sort of money for people who I have to write out a step by step process for everything they do.

      I am totally okay with someone branding themselves a "Cloud" or "DevOps" person if they can demonstrate their knowledge of the tools and the methodology, as well as showing that they are able to take the reins and not expect someone else to teach them. I don't care if you have a fancy CS degree, or even a college degree at all. I studied CS in college and I have worked with people who didn't spend a day in a CS class. I don't need a CS degree holder for everything. What I do need are people who can keep their skills up and know what they're there to interview for. The people who just want to point at some certificate or put jargon on their resume are welcome to go talk to the government. I hear they pay pretty well, if you can avoid committing suicide from the institutionalization.

      Are people leaving the industry? Maybe. However, I think there is a certain number of people who have left the industry before they even lost their jobs. The industry had already moved on, they were just continuing to collect a paycheck and hold on to their red stapler. And I totally understand how that can happen. I have to constantly overcome my curmudgeonly desire to not change what works for me right now. I looked at Cloud computing when it first came out as an interesting toy, but I watched it closely and realized that it stopped being a toy and soon the buzzwords were the reality. Someday, "the Cloud" will either be so obvious that no one pays top dollar for it anymore, or we'll have moved to the next buzzword. If you want to stay in IT forever, that is the price you pay.

    2. Re:Let's just nip this in the bud right now by tnk1 · · Score: 3, Insightful

      You are wrong on just about every account.

      What part of, "I am totally okay with someone branding themselves a "Cloud" or "DevOps" person if they can demonstrate their knowledge of the tools and the methodology" reads to you like I like people manipulating their resumes? In fact, that's pretty much what I came out against.

      Actually, I think I understand why you thought that. You think that people can only learn skills on a job that has that job description. You're totally wrong and that's the core of the problem.

      Not only do I hire people who have no previous "cloud" experience, I almost have to, with the way the market is. What I want from people is that they come to the interview able to answer the questions that I ask about it. You can do that by reading a book or keeping up your skills on your free time. I mean, I didn't walk into IT 20 years ago by knowing the "Cloud". Do you think I got a fancy training course or a job description on it? No one did. That's like saying you have 30 years of Java programming experience. It didn't exist, you can't.

      Get the skills, know what you're talking about, and I don't care what you did in IT before you walk in the door, you're going to fit. And if you do get hired, you'll continue to get trained.

      However, don't tell me that you want $100k for me to have you be useless for the next six months while my small team has to hold your hand while you take training courses to get you to the point where you can actually do the job you're hired for, but you refuse to do any work whatsoever to build your own skills. No... fucking... way.

  3. IT is a big profession by Viol8 · · Score: 3, Interesting

    Depending on which bit of it you're in depends on how in demand you currently are. All the Kool Kids doing the latest new shiny will probably have job offers being thrown at them. But in 5-10 years time their skills will be borderline irrelevant (Ruby On Rails anyone?) so its retrain time again. And again. And again.

    Meanwhile those of us plodding along doing old style boring backend coding in (supposedly according to the Kool Kids) grandpa languages like C/C++/Java or even COBOL might not have recruiters kicking down the door to get us to an interview but we're unlikely to be out of work for the forseable future or need retraining other than to learn some new library now and then so long as our skills are good to start with.

    1. Re:IT is a big profession by tomhath · · Score: 3, Insightful

      What you say is generally true, the obsolescence cycle for those languages is longer than today's shiny new thing. But they will become obsolete.

      Keeping up with technology trends is the best way to ensure income security; you don't need to jump on every fad, but be prepared to move on when the moving's good.

  4. Or maybe... by ilsaloving · · Score: 5, Insightful

    Or maybe if companies showed the same loyalty to their employees that they demand from them, this wouldn't be a problem.

  5. Training? by plopez · · Score: 5, Funny

    What is this "training" of which you speak? I have never seen any.

    --
    putting the 'B' in LGBTQ+
    1. Re:Training? by Pseudonymous+Powers · · Score: 3, Interesting

      What is this "training" of which you speak? I have never seen any.

      There are many employers out there who make a certain amount of training per year mandatory. But the training never seems to have anything to do with anyone's actual job. So for two weeks a year, you go downstairs or drive across town or squat in a conference room, sit way too close to your classmates, and learn something completely irrelevant. It's like taking an extra vacation, only you have to spend it in a hot crowded box watching Powerpoints, and neither you nor your employer derives any benefit or enjoyment from it.

    2. Re:Training? by fluffernutter · · Score: 4, Insightful

      Every time I read one of these articles I expect to look in my local paper and find all kinds of wonderful enticements to leave where I am and expand my career elsewhere. Or even better, new local companies or companies willing to hire remotely. Alas, they are never there. And I am a person that is historically very loyal to the company that I work for.

      --
      Laws are rules for the court, but merely a bottom bar to hit for life. Think beyond laws in your actions always.
  6. Ehh... Cloud Computing? by SenatorPerry · · Score: 3

    The article is looking from an internal perspective instead of the entire business perspective. Cutting ten jobs at $100,000 each by outsourcing to another company for $800,000 helps the entire business. Cutting the same amount of jobs and hiring a worker at $200,000 to manage the outsourcing to a cloud provider does not create new efficiencies in the organization. It is tough to really draw relevant data from the article without having a complete picture of the benefits to the organization, which is the context most of these articles need to be written. How many companies really judge the capability of their employees based on the salaries they could demand on the open market?

  7. The reality of loyalty by sjbe · · Score: 4, Informative

    Or maybe if companies showed the same loyalty to their employees that they demand from them, this wouldn't be a problem.

    That's very idealistic and I respect the intent but it's just not reality and probably not sensible for either party.

    First off, it's a business transaction. The company needs work done and the worker needs money to do it. If the company no longer needs that work done or if the worker isn't doing it competently or efficiently it make no sense for the company to continue to employ that person. Paying someone to do no work or for bad quality work is idiotic. Conversely if the worker can do work elsewhere and get a better compensation package or a better situation then why on earth should he/she be expected to be "loyal" to company? Neither situation is a win/win. Loyalty between employees and companies only makes sense when both side benefit. That does happen sometimes but it shouldn't be a default expectation, especially in a competitive global economy.

    Second, even if both sides want to be loyal to each other economic reality sometimes makes it impossible. I have about 20 people who work for me. I would LOVE to pay them more than I do. But the industry I am in (contract assembly) is very competitive on labor costs so if I raise salaries for everyone we would be out of work faster than I can say "Chapter 11 bankruptcy". I do what I can for them but if one of them finds a better job somewhere else I just have to wish them the best and hope I can replace them with someone else who is competent. Demanding loyalty to the company from employees in that situation would be ridiculous of me.

    1. Re:The reality of loyalty by RabidReindeer · · Score: 5, Insightful

      Believe it or not, at one time, companies didn't lay people off at the drop of a hat. Because hiring them back again is expensive and hiring new people means that you not only have to train them to do the job the way your company needs it done, but they also have to learn where to go in the company to get things done.

      When 110% efficiency and rapidly gaining short-term share price was not the expectation, people would be reassigned, furloughed or sent off for training if their primary skills weren't required.

      That doesn't mean that people didn't get laid off. Just that the norm was that layoffs were a measure of last resort, not the first thing you did to boost quarterly profits. There was a certain noblesse oblige there. The company took care of you and you took care of the company. You worked until you retired, they gave you a gold watch and a pension. You were invested emotionally in the company and in the happiness of its customers. Or, if not, you got canned, but not because you weren't the perfect fit for the moment.

      Then they invented "perma-temping"...

    2. Re:The reality of loyalty by ilsaloving · · Score: 4, Insightful

      That's the thing. You're completely ignoring the emotional element, dismissing it as something valueless. But it's not just about a pay packet.

      Perfect example... I could be making a shit ton more money elsewhere, with my skill set. But I'm not leaving, cause the company I currently work for is one of the best places I've ever worked. Management does everything it can to not only make employees succeed, but make them *want* to succeed. And not in a, "Some consultant advised us to do team building exercises" kind of way... In the, "the leadership actually *cares*" kind of way.

      I've lost track of the number of employees that have left, only to humbly come back again after realizing that that greener pasture they found was a field full of cowshit. And we've welcomed them back, too.

  8. This guy gets it, but he doesn't by Pollux · · Score: 5, Interesting

    The most insightful thing Curt Carver says is at the very beginning of his article:

    Candidly, the people that have been loyal to the organization, that are active employees, that are eager and hungry to learn – those are the ones that I’m willing to invest in to keep.

    What he doesn't get is that Silicon Valley is the antithesis of that. There was a time where Silicon Valley didn't exist, and IBM and Bell Labs were king. According to this PBS Documentary, the culture at that time was that talent was nurtured, not bought. You got your desk, you were a pencil pusher, and if you had ambition, you climbed the ladder, but you remained loyal to the company that provided for you. Then William Shockley broke away from Bell Labs, ventured out to California to make them a reality, and formed Shockley Semiconductor Laboratories. In a twist of irony, the very people he recruited to break ranks from Bell Labs (The "Traitorous Eight" as they came to be called, quit to form their own company, Fairchild Semiconductor. (And exactly 18 months later, interestingly.)

    Silicon Valley has always been about venturists who seek opportunity wherever they can find it. If that's Silicon Valley's own undoing, so be it. Let the snake consume its own tail.

  9. Re:Ehh... Cloud Computing? by poetmatt · · Score: 4, Insightful

    This is the very definition of bad math/outsourcing mistakes.

    Just because it costs less doesn't mean you're getting an equivalent service. If you save $200k but lose $500k in productivity then congrats you have outsourced to the detriment of the business. Likewise transition costs take out more productivity.

  10. Re:The gig economy? by PopeRatzo · · Score: 4, Funny

    What about the gig economy?

    If someone mentions the "gig economy" to you, that's when you should pull out a 12" frying pan and hit them in the face as hard as you can. It won't make your life better, but it's extremely satisfying.

    --
    You are welcome on my lawn.
  11. the cycle begins anew by roc97007 · · Score: 4, Interesting

    If I'm understanding TFA correctly, we've come full cycle. I guess I shouldn't be surprised. In the nineties, the thing was to hire bright individuals and grow them. Later, the paradigm changed to "IT is plug and play" so hire the talent you need at the time and lay off the people with training you didn't need anymore. Now we're back to the more healthy paradigm of growing your current employees to meet new challenges. This is a good thing. I wonder how long it'll last.

    I also wonder what this will do of the paradigm of laying off locals and substituting green cards.

    --
    Oliver's law of assumed responsibility: If you're seen fixing it, you will be blamed for breaking it.
  12. Re:The gig economy? by GlennC · · Score: 3, Insightful

    pull out a 12" frying pan and hit them in the face as hard as you can.

    And not one of those nancy-boy aluminum and Teflon ones, either. Get yourself a cast-iron frying pan. It's much more satisfying.

    --
    Go on, citizen, stamp the vote card. R or D, your choice.
  13. Tech Enclaves by brunes69 · · Score: 3, Insightful

    The thing you need to realize is aritcles like this are talking about SPECIFIC ENCLAVES in the world - namely the Seattle area, the Bay area, the Austin area, and a few others... areas with huge concentrations of high tech companies. This huge concentration of companies combined with a huge concentration of very intelligent labour, results in a very competitive labour market. People in these markets routinely will work for 3 different companies in a 5 year timespan... they have no loyalty, they go where the money and/or opportunities are. As a result salaries are high and benefits are good. When you are competing against Google, Facebook, Twitter, Salesforce, and Uber for employees, you have to pay well.

    The thing that people who live in these areas DO NOT realize is that this is a UNIQUE situation to these enclaves, and does not translate to other places in the United States, let alone the world. People who work on the east coast or midwest do not have anywhere near the hypermobility of those on the west coast because the labour pool competition is not there.

    The base message - if all you care about is a job and IT and money, move to the bay area. I can basically guarentee you you will find tons of well-paid work. Will you be able to afford to live there though? That is a different problem.