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Apple Pay Has a Siri Problem (theverge.com)
An anonymous reader writes: Katherine Boehret of The Verge reports multiple issues -- systematic, as well as general unawareness among vendors -- with Apple Pay. Citing instances from her own experience, she noted issues when using Apple Pay at McDonald's, Pret A Manger, and New York City cabs. From her report, "If I buy something at one of the wrong registers, the cashier must log out of it and log on at the right register before re-entering my purchase so I can use Apple Pay. This has happened at least a dozen times." She adds, "When a tool like Apple Pay works, it's like magic. You lift your phone, use fingerprint recognition to confirm the purchase, and walk away. The Wallet app in iOS shows you a list of your recent transactions, and adding credit cards is a simple process. But if Apple Pay fails enough times or isn't accepted at enough places, people forget it exists or think it's not worth trying to use. It's a lot like Siri in that way: too many failed attempts and you'll never open it again -- at least not on purpose."
You must be new... Oh wait.
This space is not for rent.
Apropos Penny Arcade comic
I use Apple Pay on a daily basis. I've used it in NYC cabs and all of the same restaurants referenced in the article. Seems like clickbait to me.
I was puzzled about the headline for a while. Because Siri has had the opposite effect from that claimed.
At first when Siri came out, it didn't work very well - so I didn't use it much.
But over time I've used it more and more. Part of it is because every time you get new hardware, you simply try new things and over time I've found what things work well for me in Siri, and so I do use it quite often now.
The same is true of ApplePay. The ability to use it may be limited now, and there may be some failures. But with every new phone, or AppleWatch purchase the desire to try it out renews - and over time more and more places will have working ApplePay terminals. In the end use will grow, because using it is so compelling for so many reasons (not the least of which is security).
"There is more worth loving than we have strength to love." - Brian Jay Stanley
I cannot count how many times I have been behind the person who whips out their phone to pay only to be stymied by some little glitch. Bewildered expressions are exchanged, the words "try it now" are uttered one or more times and the process finally progresses when a manager is called in to fiddle with the PoS...
I will stick with the mag stripe until adoption is much higher. It just works and is very fast, even with the stupid signature.
I don't think the issue is with the technology per se... it is still just too new and support is too patchy.
Still... we need the hipsters to deal with these annoyances for us so that we can experience a smooth transition.
My eyes reflect the stars and a smile lights up my face.
Please tell us your stores name and location so we can spread the word to not shop at your place.
I use google pay and your dimwitted decision blocks me, and I prefer to not shop at a place owned by a moron.
Do not look at laser with remaining good eye.
When i walk into a store i know for sure they will take cash or plastic. I NEVER know if they will take 'phone'. There is no reason to use Apple Pay until it can have the same reach as cash or plastic.
Good-bye
Answer is here:
http://www.imore.com/how-to-return-in-store-patient-apple-pay/
"I use Android Pay at Trader Joe's regularly specifically because it's faster than using my chip card."
I have a card with NFC. It also takes 2 seconds, and I don't even have to unlock my phone.
Why on earth would I want to use my phone instead? I don't want to unlock my phone to make a payment. I don't want to have NFC enabled on it. I don't have to worry about whether my phone is charged. (Sometimes it doesn't make it to the end of the day, especially if I haven't charged it the night before, or made heavy use of it.)
It seems like American card technology is so far behind what the rest of the world is doing that using your phones actually feels like a step forward. It just seems like a problem looking for a solution.
It uses exactly the same EMV protocol as the chip on my credit card. The only difference is that my credit card is a lot more portable than my phone and doesn't need a battery.
I am TheRaven on Soylent News
I don't understand what you mean. My card is perfectly safe. I am 100% not liable for fraudulent charges.
This posting is provided 'AS IS' without warranty of any kind, implied or otherwise.
Wow, the summaries are terrible here anymore...I can't figure out if this is a siri issue, an apple pay issue OR a POS terminal issue....
It's a vendor issue.
Apple Pay (and, I assume, the Android equivalent) works really well when a vendor hasn't done something stupid like turned off NFC payments by default. MUD BAY PET SUPPLY, I'M TALKING TO YOU! Unfortunately in that case you have to tell the cashier you want to pay using your phone, then they have to log in and turn it on, then you finally get to tap your phone...
On the other hand, with stores that implement it intelligently (such as my local McLendon's Hardware) - it's really a pleasure to use, and it definitely speeds up transactions.
Happily it seems like, over the past 5-6 months, NFC payment options are finally becoming more widely available.
#DeleteChrome
I use Siri probably 5 times per day on average, and I have a problem with maybe once per week. I have teenagers so, shit, Siri is way ahead of the game in understanding simple directions.
I can make a calendar entry with Siri in 1/10th the time it takes to do it on the phone or desktop. "schedule teeth cleaning on may 5 at 9am at franklin dental care". It just works. "ask my wife do you want anything from the store while I'm here?" "call my wife". "wake me up at 6am" I don't use it for thousands of different things but for what I use it for it really makes using the phone much easier.
Even my wife can use it with her accent.
My main gripe with Siri is that I cannot get her to call me "el conquistador" unless I use straight spanish for the language. I can change to spanish and say "me llamo el conquistador" and it works, but when I switch back to english she tries to pronounce "el conquistador" using english pronunciation rules and it falls apart. Sadly, "mein fuerher" suffers the same problem.
Do you have ESP?
Apple Pay is just Apple's name for NFC. Look for the NFC Logo
Also called MasterCard PayPass, Android Pay, Visa Pay Wave or Discover Zip.
Samsung Pay is a bit different, in addition to NFC they bought a company that fakes a magnetic swipe meaning it can be used with any old magnetic reader.
Almost every place I've tried to use touch to pay works (And I don't even use my cell phone). Most places have had the readers since ~2010 and I remember McDonalds having them since ~2007ish.
It's handy to take my wallet out of my pocket, tap the screen and continue on. If any store you go into has a newer screen the reader is behind the screen, older payment kiosks have a little ''dish' looking part on the top.