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Microsoft Needs To Fix Skype (theverge.com)

It's no secret that Microsoft has long stopped caring about Skype for Linux. But the VoIP and instant messaging service isn't exactly working well on other platforms either. Microsoft reporter and critic Tom Warren lists a number of issues he continues to face on Skype. These issues include infrequent restarts, too many update prompts, and just having to deal with the unimpressive user interface that Skype throws at everyone's face. "I'm not sure what Microsoft has done to Skype, but it sucks now," he writes. Warren adds: Recently, friends and family have started experiencing some of the many issues I experience, including calls simply not connecting properly and every device in a home ringing non-stop even when a call is activated. Microsoft had promised to fix notifications blasting out to both your desktop machine and mobile, but I still frequently receive them in real-time on multiple devices. [...] I regularly have to restart the app just to make a call, or have my microphone detected correctly. This isn't a single device with driver issues, it's consistent across machines. I can't even scroll up and down on the contacts section of the Skype app with my trackpad, it just doesn't work. Those are bugs that should be easy to address, but Microsoft has also struggled to get the UI right with Skype.

33 of 224 comments (clear)

  1. What did you expected? Same old story by JcMorin · · Score: 4, Interesting

    The same happened when Winamp or ICQ got purchased. The new company put the crap they want. Failed to understand the code and get stuck with hard to fix bug until the people move to another product.

  2. Are you new here? by Maxwell · · Score: 5, Interesting
    Wait 5 years, or until a viable competitor emerges. Microsoft will then announce - with great fanfare - that they are creating a brand new super awesome video chat tool. Microsoft lovers will trip over themselves to be the first to herald the arrival of a new age. What they won't remember, what no one ever seems to remember is that Microsoft was responsible for screwing it up in the first place.

    I am still waiting for Active Directory to do what NDS used to do in the 1990's. And I can't wait until powershell finally replaces what UNIX has been doing since the 1970's. Remember this FACT: We would not have had graphical desktops without Microsoft! We'd still be using DOS!

    Yes, indeed it will be a great day when Microsoft invents, easy, universal video chat...I'm so excited!

    1. Re:Are you new here? by gnu-sucks · · Score: 2

      The fact is, unix and linux comprise 90% of the consumer "computer" market these days. There's Mac OS X/iOS and Linux/Android. The only devices running non-unix-like OSs are genuine windows PCs.

      And the other fact is, there were multiple GUI shells before MS-Windows, even on the PC. The GUI as we know it mostly came from Xerox, which Apple copied followed by Microsoft. I would never claim though that any one of these agents is solely responsible for the GUI.

      You are correct though about Microsoft and their vision for future products. Destroy, start over, destroy, start over...

    2. Re:Are you new here? by Grishnakh · · Score: 2

      There's Mac OS X/iOS and Linux/Android. The only devices running non-unix-like OSs are genuine windows PCs.

      You're forgetting Windows Phones. The 6 people who have them are offended that you've ignored them.

  3. I just wish notifications would work on iOS by devicenull9218 · · Score: 5, Insightful

    If the iOS app hasn't been manually opened in the past few hours (minutes?), no call or text notifications come in. How hard is that to get right?

    1. Re:I just wish notifications would work on iOS by swb · · Score: 3

      It's the same way with Skype for Business, which we use at work. I never get any notifications unless I've had the app opened very recently, which really suck as its now our phone system interface, too.

  4. Death by a thousand cuts by ITRambo · · Score: 4, Insightful

    Microsoft is giving itself death (or at loss of some business/damage to reputation) by one thousand cuts. They're doing too much and doing much of it rather poorly. So many things to bitch about. But, I'll say nothing more otherwise this would get quite long.

  5. Stopping caring about... by xxxJonBoyxxx · · Score: 4, Funny

    >> Microsoft has long stopped caring about Skype for Linux

    And Lync for Mac. And...

    1. Re:Stopping caring about... by chr1st1anSoldier · · Score: 2

      Not trying to troll you or anything, but after using Lync and Skype for Business I've stopped caring about them too.

  6. Skype for Business by AntronArgaiv · · Score: 4, Informative

    Recently, my copy of Skype for Business has been terminating abruptly. This is on my PC at work, maintained by my company. I can understand Microsoft not maintaining the Linux or "home" version of Skype, but I would expect their business version to be robust and reliable.

    Guess not. I wish I could say I'm surprised by this.

  7. Microsoft didn't buy them to make Skype better by H3lldr0p · · Score: 4, Insightful

    It bought them to put its tech into their office platform.

    And now that has been completed, the company doesn't need anyone to use Skype anymore. So it's been put out to pasture, to let it grow old and die. It doesn't matter how many millions of people are using it or why it might be a good strategy for Microsoft to continue with the product.

    The base goal was achieved and now management has moved onto other projects. All that remains is the husk, the shell of something once shining and bright. Sort of like those crabs the Vogons liked to crush for no good reason.

    1. Re:Microsoft didn't buy them to make Skype better by yoshi_mon · · Score: 2

      Desktops are not dead of course but they are not locked down yet. Until the final assimilation of Win10 takes place of course. Would you like to update now or...now?

      So right now the profit motive drives around mobile devices that are nice and locked down for the masses. So you WILL learn to love "apps" vs programs or games. You WILL learn to love not having control over your data. You WILL learn to, what's that? You are going to switch to a FOSS? Well er...want a job? We need tech savvy people.

      --

      Really, I know what I'm doing...Ohhhh, look at the shiny buttons!
  8. Is X11/Linux more niche than Windows Phone? by tepples · · Score: 2

    It costs money to support software on a niche OS.

    Then how does Microsoft get away with supporting apps for its Windows Phone operating system, which is about as niche within the mobile market as X11/Linux is in the desktop market?

    1. Re:Is X11/Linux more niche than Windows Phone? by hercludes · · Score: 2

      It costs money to support software on a niche OS.

      Then how does Microsoft get away with supporting apps for its Windows Phone operating system, which is about as niche within the mobile market as X11/Linux is in the desktop market?

      It doesn't, I own a windows phone and the skype app is pretty atrocious. Constantly crashes, messages will confusingly disappear, chat history is often inaccessible, almost never receive notifications of when a message is received, etc etc. Haven't been fixed in ages.

  9. Microsoft's standard annoying programming by brxndxn · · Score: 4, Insightful

    It's hard for me to think of anything Microsoft has done outside of developer tools that looks and feels somewhat consistent in terms of their UI in the past 5 years. It's like they've completely abandoned any 'UI-esque principles' and instead have just left everything up to whatever the fuck they feel like at the time. I used to feel pretty good about upgrading to the latest Microsoft software - but it just isn't there any more. Skype makes no fucking sense right now - neither on Windows or on Mac. On my Mac, it will show Skype contacts or Mac Contacts - but it does not seem to show my Outlook 2016 contacts. And, of course, in the new version of Outlook, Microsoft has decided to destroy compatibility with using Mac and Outlook contacts interchangeably. Skype for Windows is a disaster. It decides to pop itself up in front of the user every boot up. It doesn't have a 'get the fuck out of my way' option - and of course it's buggy as all hell. It's sad when I'm barely using Skype and my computer slows down - and I check processes and Skype is using 100% cpu for no goddamn reason.. End Skype and everything is better. I really wish Microsoft would work to make their own programs more consistent and compatible with each other. This isn't just a Skype issue. Outlook 2016 is completely unusable. Excel regularly crashes on typing very simple formulas. Powerpoint files sent to me from Windows users crash Powerpoint 2016 often. And, of course, Outlook 2016 isn't compatible with anything and loves to add duplicates of your contacts. But, of course, Microsoft has decided that their latest software is always better than old stuff so they're taking control of your computer and upgrading you to Windows 10. And one more thing.. Microsoft's programmers are cocky as hell. Every single one of them I've ever met act like they write better code than Donald Trump has words.

    --
    --- We need more Ron Paul!
    1. Re:Microsoft's standard annoying programming by junkgoof · · Score: 3, Interesting

      Microsoft has never been consistent on the UI.

      Software quality is dropping like a stone with offshoring. You see it from IBM and Oracle too. Lots of bugs, incoherent error messages from someone who just learned that you can trap errors but not how to write English or how to provide different messages for different errors so that the real problem is hidden worse than if nothing had been trapped. Not that everyone onshore is a genius but there is some attempt at HR and technical interviews. Not even lip service once you go offshore, people are cheap and the cost of having crappy coders destroying the code base doesn't seem to figure for non-technical VPs. No end in sight because it's a management fad and outsourcers can bill offshore workers at crazy rates without customer complaints, it's a fad, execs can't knock it without admitting they have no idea what is going on in the companies they "run."

      --
      You got me into this! You were the ideologue! I'm only a poor assassin! - Twenty evocations, Bruce Sterling
  10. Re:Derp by houstonbofh · · Score: 2

    It's no secret that Microsoft has long stopped caring about Skype for Linux.

    It costs money to support software on a niche OS.

    Of course it is the guys running on this OS that will write the competitor that people will move to when skype becomes unusable.

  11. Re:Skype for Business by tlhIngan · · Score: 5, Interesting

    Recently, my copy of Skype for Business has been terminating abruptly. This is on my PC at work, maintained by my company. I can understand Microsoft not maintaining the Linux or "home" version of Skype, but I would expect their business version to be robust and reliable.

    That's the problem, actually.

    Skype for Business is really a re-branding of Lync, Microsoft's other conferencing solution. And basically managing to screw it up like how they tried to unify Skype and MSN Messenger. At least the latter was text chat and Microsoft managed to get a gateway going (you could do voice and video on MSN, but it wasn't used heavily)

    Then Microsoft rebranded Lync as Skype for Business, integrated its functionality into Skype and all heck broke loose and the two really weren't meant to interoperate well. The user lists merged, but try having a multi-way conference between Skype and Lync users and hilarity ensues as randomly one group or the other fails to get voice, video or other data.

  12. We use Lync (Skype for Business now) at work... by DigitalSorceress · · Score: 2

    We use Lync (well, formerly known as Lync, now re branded as Skype for Business) for our work IM system

    The server is constantly locking up /dumping connections and just generally feels quite unreliable... It seems that it's gotten worse ever since they re branded as Skype I don't actually know if that's just my imagination.

    Still at least it's not full of ads like a lot of the free IM clients like Yahoo and AIM etc... (yes I know about Pidgin, but there are such serious issues in the LibPurple library I don't know as it's a really good choice)

    --

    The Digital Sorceress
  13. Oh, Congradulations! by Narcocide · · Score: 2

    After all these years you finally woke up and realized Skype sucks. I hope you had a nice nap. There are some other rude awakenings in store for you too. Believe it or not, Skype isn't the only Microsoft flagship product that is poorly supported and riddled with instability and security problems.

  14. Re:Why do you even use the stand-alone client? by Rakarra · · Score: 2

    What do you mean the web-based client works so much better? Does it work better when the entire service will go down and be unable to authenticate for eight hours at a time? (the situation a month ago). Or does it work better when it just shows some online contacts as being offline and vice versa? How about when it queues messages for later delivery without notifying you? Problems I've never had with the standalone client, as crappy as it is.

  15. Skype may as well be dead. by ilsaloving · · Score: 4, Insightful

    It's at the point where the only keeping Skype going is momentum. I stopped using it a long time ago, and the only reason I even keep it on my computer is in the rare occasion that I need to communicate with someone who only has Skype and nothing else. And unlike Windows, there isn't a massive ecosystem behind Skype that forces people to stay on board.

    Google Hangouts, Facetime... hell, taking polaroid pictures and sending the resulting photos tied to a pigeon would be a more reliable, less irritating experience. Heck, they can't even maintain their Skype for Business product properly either. Mac has been waiting for years now and the best Microsoft has been able to do is repeatedly say "It'll be coming out any time now..."

    Unless Microsoft does something to make Skype VERY compelling, VERY quickly, the exodus will just pick up speed.

  16. Forget Skype. What about Outlook? by Anonymous Coward · · Score: 4, Interesting

    How about fixing the 10,001 things wrong with Outlook? I'm forced to use the POS every day at work and it makes my skin crawl every time I use it. Microsoft seems to have embraced a culture of technical mediocrity. The hard reality behind their grandiose marketing hype is an attitude of slovenly indifference.

  17. The problem by IWantMoreSpamPlease · · Score: 4, Informative

    As I see it, was that Skype, as created, didn't need any "tweaking" it was basically done. It did what it needed to do, and it did it well. No fuss, no muss, no issues.

    Naturally, MS had to come in and fuck it up.
    I mean, improve upon it.

    Now it barely works and is stuffed full of shit no one wants or needs.
    In other words, standard MS practice.

    --
    So rise up, all ye lost ones, as one, we'll claw the clouds.
  18. Might be focusing on Lync by Isao · · Score: 2

    Their business chat / voice / video tool ("Microsoft Lync") has been getting some of their attention, and was recently rebranded "Skype for Business". They may be converging the two, using the Lync code base going forward. To me that makes more sense than maintaining two products that do the same thing.

  19. Re:Expect to change? by Walking+The+Walk · · Score: 2
    You can create a Line account without a phone number. You have to install the iPhone version of the "Line" app on your iPad to create an account (which does not require you to enter a phone number.) Then install the "Line for iPad" app and it should connect automatically to your account (if it doesn't, just log in.) You could also install the PC version and create an account that you can use on your iPad. I never even bothered getting the iPad version, I just kept the iPhone version (it's HD, the resolution on it is fine.)

    I don't actually like Line that much, since it encourages the use of tons of images and big emoticons - the chat ends up looking like a five-year-old was let loose with a book full of stickers. It is useful for game chats though, as you can easily post screenshots and videos in chat rooms.

    --
    A recursive sig
    Can impart wisdom and truth
    Call proc signature()
  20. Re:Skype for Business by iampiti · · Score: 5, Informative

    Fun fact: Skype for Business' executable file is still named lync.exe

  21. Re:people are still using skype? by whoever57 · · Score: 2

    Also: how am I expected to chat with my cute GF in Thailand when I have hangout and she has Skype?

    Does it really matter how you contact your virtual girlfriend?

    --
    The real "Libtards" are the Libertarians!
  22. Sucks just now? by xfizik · · Score: 2

    "I'm not sure what Microsoft has done to Skype, but it sucks now," he writes.

    When did Skype NOT suck? Yes, at some point it was a fairly novel, affordable/free product "for the masses", but it was never a product that didn't suck in multiple aspects such as UI, stability, functionality just to name a few.

  23. A strategy that has served me well in IT by zerofoo · · Score: 2

    If Microsoft makes it, use an alternative product whenever and wherever possible.

    We went to Google Apps years ago, but it was tough trying to get people to use Hangouts VS Skype. Everyone just sort of used Skype out of inertia.

    Finally after many problems, my users started using Hangouts. We also use Hangouts in our conference rooms with dedicated chromeboxes. Users were happy about running entirely in the browser and not having to install and update another bit of software.

    We got rid of Skype and you can too.

  24. Re:Clarify? DOS competed with Mac, of course by NormalVisual · · Score: 4, Informative

    and for PCs we had GEM long before windows. Not sure about Amiga and Atari ST, if they were not before windows they certainly were very close in time.

    GEM (February), Windows (November), the Amiga (July), and the ST (June) all came out in 1985.

    --
    Please stand clear of the doors, por favor mantenganse alejado de las puertas
  25. Re:Skype for Business by NormalVisual · · Score: 2

    And on top of that, they use so much damned white space that a Skype window that should be able to be parked in a tiny little corner instead takes up a quarter of your display.

    --
    Please stand clear of the doors, por favor mantenganse alejado de las puertas