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BlackBerry Remains Committed To Smartphone Business, Despite $670M Net Loss In Last Three Months (baytoday.ca)

AchilleTalon writes: BlackBerry CEO John Chen refuses to give up on the company's hardware business despite lackluster sales of its first Android-powered smartphone, the Priv. The Canadian smartphone maker reported a $670 million net loss in the first quarter of its 2017 financial year, but said its recovery plan for the year remains on track. Chen, who has stated the company's No. 1 goal is to make its smartphone device business profitable this fiscal year, said he expects the company's new mobility solutions segment to break even or record a slight profit during the third quarter, which ends Nov. 30, 2016. During BlackBerry's first quarter -- second full quarter to include Priv sales -- the company sold roughly 500,000 devices at an average price of $290 each, he said, which is about 100,000 smartphones fewer than the previous quarter and about 200,000 fewer than two quarters earlier. Previously, the company said it needs to sell about three million phones at an average of $300 each to break even, though Chen indicated that may change as the software licensing business starts to contribute to revenue.

43 of 78 comments (clear)

  1. Do CEOs ever... by Anonymous Coward · · Score: 1

    Recognize their business has failed and decide to give money back to investors.

    1. Re:Do CEOs ever... by flyingfsck · · Score: 1

      Due to the rate their sales are declining, Chen needs a large salary raise to compensate...

      --
      Excuse me, but please get off my Pennisetum Clandestinum, eh!
    2. Re:Do CEOs ever... by alvinrod · · Score: 1

      They recognize that the business is failing, but why look for a new job (that no one would want to give you given your current poor record) when you can keep the company around for a few more years and bilk the shareholders for a bit longer until they decide to fire you at which point some golden parachute clause in your contract kicks in and you get even more money?

    3. Re:Do CEOs ever... by hendrips · · Score: 1

      Yes, many of them do. You don't hear about it because most large companies have multiple divisions, some of which are still profitable. So instead of closing down the company entirely, they shutter the unprofitable parts and return the capital to investors in the form of increased dividends and/or share buybacks.

      A good example is IBM. IBM recognized 10-15 years ago that most of its commodity hardware was uncompetitive. Personal computers, x86 servers, semiconductor foundry, etc. were all money-losers for IBM over the last few years. So IBM, recognizing that these businesses were failing, shut them down and sold off the remaining assets. Then they used the capital to buy back something like $30 billion in stock, and they quintupled their dividend. In effect they did exactly what you suggested for the failing portions of their business, but kept open the profitable divisions, mostly consulting and rent-seeking.

      A more extreme example but less well known example of this phenomenon is Pitney Bowes. For the most part PB manufactured postage meters and some other office equipment. Recognizing in about 2007 that physical postage meters were not exactly a hot area of business, PB began paying out enormous dividends while scaling down their operations (including selling their HQ and moving to a much smaller office). As of 2016, they have liquidated about two thirds of their business compared to 10 years ago.

      Strangely, Slashdotters often tend to be very scornful when tech companies do this kind of thing. I see no end of complaint every time IBM liquidates any of their businesses, no matter how small.

  2. LOL by Anonymous Coward · · Score: 1, Funny

    I'm LOLing at the Europeans this morning, most of whom are mourning the first of many nations to leave the EU. It's a matter of time before the rest of the EU fails, too. I'm so thankful for being a Canadian, because we are smarter and better than the Europeans and Americans.

    1. Re:LOL by johanw · · Score: 3, Insightful

      Wait untill the French and English speaking parts of Canada become independent.

    2. Re:LOL by flyingfsck · · Score: 1

      Hmm, sounds like a good idea. If both the French and English speaking parts of Canada secede, then that would leave all the politicians in Ottawa and the French/English part should then do much better.

      --
      Excuse me, but please get off my Pennisetum Clandestinum, eh!
  3. Recovery? With what clientele? by Anonymous Coward · · Score: 1

    They sold out their customers wholesale to any and all law enforcement that came calling, complete with master key. Why would anyone still want to carry one of their phones, regardless of OS?

  4. They don't know who their customers are by thogard · · Score: 2

    Blackberry is running as if telcos are its customers. They aren't and Apple ended that business model and they need to get used to it.

    I want the android sandbox to lie to applications.
    I want a check box next to all the junk an application wants and I want to be able to tell it yes, no, lie.

    I want them to fix the bugs on my Q10. The thing likes to reboot after I set it down on its screen after phone calls.

    I have no intention of buying one of their Android phones. If I wanted Android, I would buy something else and I haven't.

    On the plus side, I had my Q10 for a week before I ever even signed up for an account of any kind. The phone works well and running all the data over a VPN to my server is showing no leaking of data even with a "no data" sim installed. I like that but I've run my own servers for decades.

    1. Re:They don't know who their customers are by johanw · · Score: 1

      > I want the android sandbox to lie to applications.
      > I want a check box next to all the junk an application wants and I want to be able to tell it yes, no, lie.

      Use Android, root it, install Xposed and Xprivacy. Ready.

    2. Re:They don't know who their customers are by DigiShaman · · Score: 2

      Ok, I'm responding to you (post# 52380023) and Sibko (post# 52380113). Yes, RIM knows EXACTLY who their customers are; government and the banking industry in general! RIM is backing Clinton. They're betting the horse that she will enact provisions to weaken encryption, create yet a whole other department for managing all root certificates and mandating Gov having them installed on all devices, and RIM being the primary government contractor for cell phones.

      --
      Life is not for the lazy.
    3. Re:They don't know who their customers are by Octorian · · Score: 2

      I want them to fix the bugs on my Q10. The thing likes to reboot after I set it down on its screen after phone calls.

      This is an easily fixed mechanical issue. You just need to make a small shim out of piece of a business card, and wrap it around the far edge of the battery, to increase pressure on the electrical contacts on the other side.

  5. Shot themselves in the foot by Sibko · · Score: 2

    They compromised security of their devices for a few bucks when that security was one of the big selling points of their devices. The company is never going to recover from it.

    1. Re:Shot themselves in the foot by thogard · · Score: 1

      Put a network snooper on your phone when connected to wifi and tell me someone hasn't sold out. I prefer they sell out to governments (who can tap my stuff anyway) over some random game developer.

  6. Long lived asset impairment charges by Subratik · · Score: 3, Interesting

    It's worth mentioning that most of their loss came from a long lived asset impairment charge of 500 million, not inventory write down. Most articles are insinuating that handsets are the cause of their losses by lumping it in the same headline which is inaccurate. They did only sell around 500k devices this quarter which is low for any smartphone company. However, the CEO has gotten the cost of the handset business to be break even at 3 million phones. If you contrast that with the billions Blackberry was writing down on handsets alone a few years ago, you can see why it's not a horrible decision. Besides, it sounds like they want to start licensing out their software like the HUB and BBM to other manufacturers, and I don't know who would take them up on that unless they could prove their own users are installing/using it.

  7. Re:What I would buy by dinfinity · · Score: 1

    Apart from the price, you're describing the Priv exactly.

  8. Price by itamblyn · · Score: 2

    If consumers could actually buy a priv at $290, things might have turned out differently. I've never seen one for sale anywhere close to that price.

  9. Re:What I would buy by Dr+Caleb · · Score: 1

    And the passport.

    And I've got both a Z10 and Z30, and love them as much as my BB 5790, 6210, 6750, 7230, 8820, 9700 Bold, and 9900.

    --
    "History doesn't repeat itself, but it does rhyme." Mark Twain
  10. Re:What I would buy by dinfinity · · Score: 1

    1. BBOS is EOL, so that would be a no go on the 'decent phone' front (with security and regular updates being pretty much inexistent).
    2. The Passport does not have a slide out physical keyboard.

  11. Re:What I would buy by stealth_finger · · Score: 1

    Apart from the price, you're describing the Priv exactly.

    Sounds like I should've got one of those instead of this stupid shitty windows phone I got. Hopefully they're still around when my contract is up.

    --
    Wanna buy a shirt?
    https://www.redbubble.com/people/stealthfinger/shop?asc=u
  12. BlackBerry's errors by LichtSpektren · · Score: 3, Informative

    Let's just briefly review why BBRY's stock is at 6.75 a share and plummeting.

    1. Lost sight of their market. Very similar to Microsoft in this regard, although lacking the nigh-trillion dollars of off-shore reserves to recover from dumb mistakes. Both companies make all their profit from enterprises, which are usually run by older folks more comfortable with the tried and true rather than the hot new fashions. But both BlackBerry and Microsoft wanted the juicy cut of Apple's revenues that come from teenagers and young adults using sexy devices. Unfortunately they both failed to create anything sexy, so their advertisements featuring people in fedoras and summer dresses dancing to pop music on a table in joy when a new MSFT/BBRY product comes out missed the mark quite a bit, failing to bring in new audiences and alienating their current customers.

    2. Compromised security. They might have won a few government contracts by bragging about backdooring their devices in order to assist law enforcement, but they lost just about everybody else interested in security and privacy (for business or state reasons).

    3. The Priv. My gosh, what a shitty device the Priv is. More expensive than the Galaxy S6 and the iPhone 6s on release, but with a cheap plastic slide-out keyboard that makes an uncomfortable grinding sound and abysmal camera. Pass.

    4. Slow transition to Android. Developers want to push their stuff onto the Apple Store and Google Play Store because that's where the money is; BB10 is an afterthought *at best*. BlackBerry was really, really late to the party on this one; they got Android apps in 2014, but through a compatibility layer through the Amazon Appstore, so with a shitty selection and axed performance. And their first Android device was shite (see #3).

    5. Internet shills. Nothing wrecks your credibility faster than paying people to astroturf for you.

    It's a shame because BlackBerry had a lot of good things going for them. The physical keyboard and social communications hub are still unmatched. It's unfortunate that they had such crummy executive management.

    1. Re:BlackBerry's errors by snarfies · · Score: 1

      6. Unrootable Priv.

      I would have purchased it on release day had it simply been rootable. Instead, they bent over backwards to make sure it can NEVER be rootable. Sorry, that's a hard fail for me. If you can't root the phone, you can never properly secure the phone. Relying on a third party for your security is a recipe for disaster.

  13. $290? by OEasygoDiodoB · · Score: 1

    How the hell do these things retail for $900 (CAD) when they sell wholesale for $290? No wonder there's a cell phone shop around every corner... I knew Apple's hardware cost was in the ~$200 range, but I never imagined they were selling to retailers for anything like that price.

  14. In related news... by tlambert · · Score: 1

    In related news... market remains committed to not buying BlackBerry products.

    1. Re: In related news... by Anonymous Coward · · Score: 1

      BB used to sell 75 times more smartphones per quarter six years ago and have been declining ever since with not a single sign of anything getting better. They should have sold the business years ago, now they are just destroying every last bit of share holder value. Fail.

  15. Re:He takes a pay cut right? by tripleevenfall · · Score: 1

    Chen is still the highest paid executive in Canada.

    Perhaps such a great salary is justified, however. After all, you're hiring someone to skipper the Titanic and bury their career into the silt.

  16. Re:What I would buy by macs4all · · Score: 1

    Make a decent phone, decent price, slide out physical keyboard, long battery life and goddam headphone jack and there you go, Try to imitate the iphone and they will fail.

    Um, didn't they already do that? (Try to imitate the iPhone and failed?)

  17. Make a proper slider! by evilviper · · Score: 1

    Blackberry was known, and popular, for their hardware keyboards....

    There are numerous dedicated fans of Android sliders.

    There are NO Android sliders left on the US market, and the last few like the Droid 4, Photon Q, LG Mach/Optimus F3Q (which sell used for abnormally high prices) are all getting decrepit and with out-dated OS versions.

    It seems like a no brainer for Blackberry to bring back the Android slider.

    Instead they make the Priv, which has a tiny keyboard that slides out in portrait mode (not landscape like all other sliders), and is more expensive than the highest-end flagship phones from the most popular manufacturers, and an order of magnitude more expensive than entry-level Android phones. This after the failure of their similarly crazy (square) Passport.

    Blackberry's current business model seems to involve heating their headquarters by burning $100 bills in the furnace. They're determined to either beat Samsung and become a huge name again, or else die trying, and the later is more or less the foregone conclusion. If, instead, they'd introduce what many people want, but is currently unavailable in the market, they would have an instant niche all to themselves.

    --
    Slashdot gets worse every day... Pipedot: News for nerds, without the corporate slant
  18. Re:Hate this company by Octorian · · Score: 1

    Congratulations... You're ranting about a company's current and recent products based entirely on something they likely designed 5+ years ago, which is not representative. This is the problem they had at every step of the way during their attempts to roll out newer platforms. Of course the fact they they were "nice" and didn't make *any* attempts to push the marketing message of "Our new stuff isn't like our old stuff" certainly didn't help.

    Seriously, to make a computer analogy, its like claiming "Apple Sucks!" in the era of MacOSX 10.11, because you had some bad experiences with the clumsiness of trying to use System 7 in 2004.

  19. The business card fix by rwade · · Score: 2

    It is truely wild how widespread this problem is. I discovered the business card fix on my own after running into a restarting phone. I ended up just putting the business card flat on the back of the battery, not on the far edge and it worked fine. Anyway, complete insanity that these phones made it through quality control.

  20. Re:He takes a pay cut right? by ravrazor · · Score: 2

    No, he isn't - $89 million of _share value_ that isn't available to him for ~5 years does not count as salary. You can't just take shares given when a person is hired, multiply by current stock price and add it on to someone's salary. I think his annual cash compensation is around $300,000. If BB goes bankrupt, those shares aren't worth anything.

  21. posting from my BlackBerry PRIV now by xeno · · Score: 1

    This is a fabulous device. Seriously. What's tragic is that Rim seems unable to market a fire hose to a man in a burning building.
    For years and years, I see people posting here lamenting about missing a good physical keyboard wanting a good touch screen, and to mitigate crap security on Android. After a series of halfway decent Android phones, I bought the passport and was extremely pleasantly surprised. Android support, a great keyboard, surprising innovation with touch support across the keyboard surface and exceedingly good build quality. On top of all that, a default configuration that includes mildly sandboxed Android with much better security. Not quite the detailed control I wanted, but a damn sight better than you get with default Android without rooting.
    Then I picked up a Priv. It's a different set of trade-offs and certainly far from perfect. But it's pocketable, fast, great screen, and carries many excellent features over including a decent version of Hub. And the keyboard is very good, if a little small.
    What I find most telling is that my kids want it. These are the same teenagers who referred to the Windows phone as "the punishment phone" and have been very picky about their other Android devices. A surprising majority of their school work is now completed and submitted through Google Docs, so this device totally fits the bill.
    How the hell you market to this weird amalgam of people who want a serious piece of hardware that doesn't look like a frosted iPastry is Beyond me. But clearly the money and desire is out there, it's just that RIM is unable to communicate or put their hands on it.

    --
    I think not...(*poof*)
    1. Re:posting from my BlackBerry PRIV now by CCarrot · · Score: 1

      Just curious, what do you think of your battery life?

      I tried the Priv when I broke my previous (Android) phone, and while I liked the form factor, operation speed and features, the extremely crappy battery life out of the box killed the deal for me. Maybe there are a host of secret config settings or battery-saving apps I could have installed to make it usable, or maybe I had a faulty battery or some such, but I'm afraid I wasn't patient enough (or didn't quite love it enough) to find out.

      --
      "I love animals! Some are cute, others are tasty, what's not to like?" - Betsy Schroeder, Jeopardy contestant
    2. Re:posting from my BlackBerry PRIV now by CCarrot · · Score: 1

      BTW, RIM no longer exists, the name was changed to Blackberry.

      Indeed it was.

      --
      "I love animals! Some are cute, others are tasty, what's not to like?" - Betsy Schroeder, Jeopardy contestant
    3. Re:posting from my BlackBerry PRIV now by xeno · · Score: 1

      Passport is not running Android at all, it is running BB10 based on QNX

      Incorrect: Android apps run on top of BB10 in a proper Android runtime subsystem, not in emulated functions within BB10/QNX. This provides a proper architecture for sandboxing*, and allowed for them to smooth things out in later versions -- e.g. direct appstore support with Amazon in 10.3. The integration is really smooth, though -- to a casual user, BB apps and Android apps run identically, task switching between different-OS apps is quick and seamless swiping back and forth, and it's unexpectedly pleasant to use.

      *I wish they'd done more with this on the PRIV. AppOps works with a few glitches on the Passport, since the Android runtime is 4.3 iirc, but not always. With the PRIV, I've actually lost ability to control info-harvesting apps, which means you have to root the device to make it more secure. Go figure.

      --
      I think not...(*poof*)
    4. Re:posting from my BlackBerry PRIV now by xeno · · Score: 1

      Battery life is good. ---- By that I mean I'm an extremely heavy user, and a charge lasts me all day on most but not all days. I run probably 2hrs of voice calls and 4hrs of video calls a day on average, w/Google hangouts, Starleaf, Zoom, and Webex. There's a constant flow of email, handful of document downloads every day for review (tho I edit on laptop/not a complete masochist), and Hipchat is constantly running in the background which is a total battery hog. On top of that there are a few personal items; vlc, spotify, duolingo, etc for about an hour a day. Many of these are total power sinks, and the Priv handles all of this adequately, almost as well as the Passport held up and I have far more running on the Priv. TL;DR: I would rather keep this form factor than have them make it fatter.

      Out of the box, battery life was terrible, but it improved markedly after the first 3-5 days. I don't know if that's because it finished a bunch of background updates, or if the battery optimization algorithm needed time to figure things out, but instead of starting at 6am and dying at 3pm, it started to last until 9-10pm. if I'd based my judgement on the first day or two's battery life, I would have returned the phone. Glad I didn't.

      --
      I think not...(*poof*)
    5. Re:posting from my BlackBerry PRIV now by CCarrot · · Score: 1

      Out of the box, battery life was terrible, but it improved markedly after the first 3-5 days. I don't know if that's because it finished a bunch of background updates, or if the battery optimization algorithm needed time to figure things out, but instead of starting at 6am and dying at 3pm, it started to last until 9-10pm. if I'd based my judgement on the first day or two's battery life, I would have returned the phone. Glad I didn't.

      Hmm...that is interesting. In my experience, I've only ever had battery life go down over time, never increase.

      Unfortunately, I only had about 36 hours to check it out before I couldn't swap it out with my provider (technically I was supposed to have a week, but I was out of town when it arrived and I was told that that's when the countdown started...as I picked it up 5 and a half days later). I had to evaluate based on observed performance in the 24-36 hours I had available, and since every other phone I have had has not had this battery calibration or whatever, I had to assume that was simply how the battery life was going to be, and I knew it would piss me off every time I saw the battery meter. Even charging once a day would be pretty annoying, though. I do like the fact that if I forget to throw my phone on the charger before hitting the sack at night, I will still have enough juice to get to my next sleep.

      Ah well, I'm happy enough with my sammy, just had to put a little more effort into locking it down and neutering the Samsung bloat/spyware. Plus it's water resistant...and I do like reading ebooks in the shower :-)

      --
      "I love animals! Some are cute, others are tasty, what's not to like?" - Betsy Schroeder, Jeopardy contestant
  22. Re:What I would buy by CCarrot · · Score: 1

    Make a decent phone, decent price, slide out physical keyboard, long battery life and goddam headphone jack and there you go, Try to imitate the iphone and they will fail.

    Apart from the price *and the battery life*, you're describing the Priv exactly.

    There, FTFY.

    I busted my phone a couple of months back (low-slung car and closing doors, don't ask), so I figured I'd take a venture on the Priv, since I like pretty much everything about BB except the paucity of apps when compared to the Android ecosystem.

    I had it for approximately 24 hours, then brought it back (and thanked goodness my provider had a 'love it' guarantee on new phones!). The battery life was...less than optimal. I unplugged it in the morning the day after I received it (approximately 7:30 AM) and by 10:00 the battery was at 40%. That's AM, not PM. Yes, I was pretty much using it constantly over those 2.5 hours, trying out some features, but mostly just reading DYAC and other casual web browsing: no video streaming or other typically battery-intensive tasks. Sorry, if I wanted to have to charge my phone twice or three times a day, I'll go back to 2002.

    That being said, I had absolutely no complaints with the OS or any other features: the keyboard was easy to use, keyboard shortcuts were great, etc. The phone was maybe a bit off-balance with the keyboard extended, but with practice it wouldn't have been an issue. It seemed responsive and snappy, easy to configure and find things. There were a lot of things that I liked quite a lot about the phone...but I just couldn't handle the battery life. My new S7 may be full of Samsung bloatware, but at least she lasts 2 to 3 days between charges, even if I decide to spend a couple of hours reading DYAC...

    --
    "I love animals! Some are cute, others are tasty, what's not to like?" - Betsy Schroeder, Jeopardy contestant
  23. Re:What I would buy by stealth_finger · · Score: 1

    Yeah, but that doesn't mean they won't try again.

    --
    Wanna buy a shirt?
    https://www.redbubble.com/people/stealthfinger/shop?asc=u
  24. Re:What I would buy by dinfinity · · Score: 1

    I had it for approximately 24 hours

    You're an idiot if you think that is enough to properly gauge battery life. The battery sensors are not even calibrated at that point.

    There are hundreds of screenshots by people easily lasting 3 days with their privs (and that is my personal experience as well). Screen on-time is less and varies, obviously, but it is perfectly reasonable compared to the competition.

  25. Re:What I would buy by macs4all · · Score: 1

    Yeah, but that doesn't mean they won't try again.

    You're right; because they have already demonstrated that they don't have a single original thought in their heads.

  26. Blackberry who? by robux_for_roblox · · Score: 1

    With the release of smartphones I didn't even think Blackberry was still in the game! If they design a new line a phone MAYBE they could make a dent in the market, but I highly doubt it.

  27. Re:What I would buy by CCarrot · · Score: 1

    I had it for approximately 24 hours

    You're an idiot if you think that is enough to properly gauge battery life. The battery sensors are not even calibrated at that point.

    There are hundreds of screenshots by people easily lasting 3 days with their privs (and that is my personal experience as well).

    I did go through a full charge/discharge cycle the previous evening, which is when the apparently rapid battery use first caught my eye (as in, when it died in my pocket while at a restaurant). That's why I was watching the battery closely the second day, to see how it performed during moderate use on wi-fi, not (maybe) searching for cell signals or something.

    Funny how my Samsung (and my Sony before that) had absolutely no problem lasting 2-4 days right out of the box (2 days with moderate usage and setup, then 4 days easily on 'light' usage, i.e. texting and email only), no 'battery sensor calibration' needed. Perhaps I had a faulty battery in the Priv, but when I looked a little deeper into the reviews, they just seemed a little...frenetic in denying that there's anything wrong with the battery life. I mean seriously, methinks the lady doth protest too much.

    Screen on-time is less and varies, obviously, but it is perfectly reasonable compared to the competition.

    Sorry, I don't even know what you mean here. Do you mean if you minimize the screen-on time the battery life is longer? Well yes...as is the same for every smartphone. Differentce is, if I go into super-battery-scrimping mode on my S7, I can squeeze out 5 days or more, but even on regular ol' usage, I still get two days minimum. I tried using the Priv just like I've used any other smartphone I've owned, and it simply failed the longevity test.

    --
    "I love animals! Some are cute, others are tasty, what's not to like?" - Betsy Schroeder, Jeopardy contestant