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Older Workers Are Better At Adapting To New Technology, Study Finds (cio.com)

"Don't let the millennial buzz fool you. Older workers handle and adapt to new systems better than younger people," writes CIO magazine. Slashdot reader itwbennett writes: A survey by London-based market research firm Ipsos Mori, sponsored by Dropbox, found that older workers are less likely to find using technology in the workplace stressful and experience less trouble working with multiple devices than the younger cohort.
Millennials "are used to using tech in their personal lives that's pretty darn good," suggests one Dropbox executive, "and that raises the expectations of what tech can be in their professional lives... So younger people will feel frustration at tools that are not up to snuff." Out of 4,000 information workers who were surveyed in the U.S. and Europe, 37% of the 18-34-year-old group reported trouble with multiple devices, compared to just 13% of respondents over 55.

22 of 219 comments (clear)

  1. Hilary by NeoGeo64 · · Score: 3, Funny

    She's very proficient at deleting emails.

  2. Well, no crap by Anonymous Coward · · Score: 4, Interesting

    The twenty year-olds haven't had to learn new technologies and adapt. Ever manage a group of developers under thirty? I have nearly sixty under me, and I think only a couple of them are good at learning new things.

    1. Re: Well, no crap by Anonymous Coward · · Score: 5, Insightful

      Things haven't changed nearly as much in the past twenty years as they did the twenty years before that. Of course they can't work with change because they haven't had to.

    2. Re: Well, no crap by ShanghaiBill · · Score: 5, Insightful

      TFA doesn't present any evidence that millennials are better or worse than oldsters at adapting to tech. It is just that they self-report having more problems. So an obvious alternative hypothesis is that millennials just complain about things more.

    3. Re: Well, no crap by TheRaven64 · · Score: 4, Interesting

      There's also likely to be a lot of survivor bias, even if the reporting is accurate. If you work for 30 years in an industry that changes buzzwords every 18 months and major parts of the core technology every 10 years, then you have to be good at adapting to change - if you're not then you probably didn't stay in the industry that long. 20 years ago, pre-.NET Visual Basic was one of the most in-demand skills for business software, along with ActiveX and a bunch of related things. Now most people don't even remember what those were. Most UNIX systems either didn't support threads or, if they did, had their own proprietary threading APIs - if you wanted parallelism, that's what fork() was for. Someone in that environment who had marketable skills 20 years ago, and still has marketable skills today, has seen and adapted to a lot of changes. The ones that couldn't handle it moved into the management track.

      --
      I am TheRaven on Soylent News
  3. Generations by ledow · · Score: 4, Insightful

    My dad's generation had computers, telephones, and lots more that previous generations didn't - he bought our ZX Spectrum for us.

    However, my grandfather was baffled by car seatbelts, anything no wired to a wall, and changing the channel on the television

    It's no surprise now that, compared to twenty years ago, the older generations are better with technology. It's not their father's generation, who struggled to keep up, they grew up with all this stuff.

    As we go on, the next generation are growing up being taught on iPads, with Kindles in libraries (what are those places?!), mobile phones from the day they are old enough. They won't have trouble adapting.

    I call it the "old-people's home" fallacy. My grandmother would have been quite happy playing bingo for the rest of her existence once she retired. But I'm going to need a full-on Internet connection, a bunch of freedom and technology, to operate into my old age. There's no way I'm going to end up in a corner, dribbling, and watching Match of the Day, and it's not even a personality thing.

    But are old-people's homes of today actually taking account of that? Not that I've seen. There are 60, 70, 80 years olds out there that are tech literate, can shop online, watch iPlayer, and all the other stuff we younger people do, because they were pioneers and that's stayed with them into old age and now they are the ones being put into homes that still cater only for a previous generation.

    Time's change. I have no idea about allotment gardening or crochet or mending mechanical machines. Previous generations did but can't operate a mobile phone. As we go further on, the newer generations will be VR-addicts or whatever and they'll be surveys saying that not enough old people are getting the benefits of VR-space and still cling to their old WWW ways.

    1. Re:Generations by bws111 · · Score: 5, Informative

      Either you don't realize there is a difference between healthy older people and those with dementia, or you think all older people have dementia. Unless he had dementia, it is very unlikely your grandfather was 'completely baffled' by any of those things.

      A few weeks ago we had a party for my parents, and their friends were there. The ages ranged from 70 to 90. Almost all of them had cell phones, and many were taking pictures and posting them to Facebook. Of the ones that didn't have cell phones, some couldn't see well enough to use one, and one said it hurt his hands too much to hold one.

      Your comments about 'old people homes' are absurd. There are basically three types of 'od people homes': senior housing, assisted living, and nursing home. For the first two types, the residents CHOOSE to live there, so the facilities provide whatever amenities that will attract residents. OF COURSE they provide Internet service.

      But I guess when you say old people home, you mean nursing home. Those people are not there because they want to be, they are there because they can't care for themselves or make their own decisions. Some can't feed themselves, some can't use the bathroom, some don't even know their children's names. But you think if you wind up there a concern is going to be Internet access? Are you already insane?

    2. Re:Generations by thinkwaitfast · · Score: 3, Informative

      anything no wired to a wall,

      My grandfather's generation grew up with ham radios. He said all the kids used to do it.

    3. Re:Generations by bws111 · · Score: 3, Insightful

      Exactly. And before that, they built crystal radio sets. I think the OP just threw together a bunch of stereotypes to see if he could get any mods to bite. Unsurprisingly, he did.

    4. Re:Generations by thinkwaitfast · · Score: 3, Insightful
      I think people were actually a lot more technical a few generations ago. Maybe it's just the people I grew up around or hang out with, but they seemed a lot more mechanically and electrically inclined. Also people did not have as much money and would have to improvise. Now it's called the maker culture but before is was just living.

      My grandfather and father made stuff (like this guy all the time whereas now I'd spend $4 on ebay and have it delivered to my door already assembled in two days. I remember having to spend entire weekends learning how to fix things like fans and vacuum cleaners whereas now I'd drive down to walmart and buy a new one.

  4. That's not what it says by djsmiley · · Score: 3, Informative

    It says the old people are less likely to complain, and are happy to put up with shit.

    --
    - http://www.milkme.co.uk
    1. Re:That's not what it says by GeekWithAKnife · · Score: 3, Informative


      Have you spoken to old people much? they bitch and moan and have a whole list of shit they don't like.

      Seems the key is patience. Older people have more patience. They are as unhappy to put up with "shit" as the next guy but they have patience that comes with experience.

      --
      A 'singular oddity' is an event that cannot be explained and only happens when you are alone.
    2. Re: That's not what it says by Type44Q · · Score: 3, Funny

      Millennials suck, count the ways.

      I can count pretty high but that's asking a bit much, don't you think?? ;)

  5. Damn right we are. by Lumpy · · Score: 5, Funny

    The freaking kiddies that think they know everything..

    They cant fax anything to save their life.
    They dont know how to use their voicemail..
    They are confused by the copy machine.

    Us old farts, we have EXPERIENCE and we can adapt to new stuff faster. Stuff it in your eye sockets you little snot nosed punks.

    There is a reason why I just landed a job kicking out all the kiddies with fresh degrees with my 20 years of experience. I adapt faster and easier because nothing "new" is really actually new. It's a rehash of an older thing passed off as new. Your shiny new chat systems like SLACK? It's basically a copy of an IRC channel, not new technology in any way.

    Texting and instant messaging? Kiddies, I was doing BBS messaging before your mother was old enough to breed.

    --
    Do not look at laser with remaining good eye.
  6. Kids can't use computers by DogDude · · Score: 4, Interesting

    I'm constantly shocked by younger people (30) who can't do anything that doesn't involve swiping on gadgets. Most of the 30 people at our company cannot do basic tasks in Windows.

    --
    I don't respond to AC's.
  7. Two part story by PopeRatzo · · Score: 3, Insightful

    First is the data: older workers are better at adapting to new technology.

    Second is the guesswork: "Millennials "are used to using tech in their personal lives that's pretty darn good," suggests one Dropbox executive, "and that raises the expectations of what tech can be in their professional lives... So younger people will feel frustration at tools that are not up to snuff."

    "one Dropbox executive"...

    Never spent a second thinking that it might be that older workers are more patient. Or older workers are more focused. I wouldn't be surprised if older workers could also do a better job than "one Dropbox executive".

    --
    You are welcome on my lawn.
  8. Gen X'er here by cowtamer · · Score: 5, Insightful

    We were better than our parents, who couldn't fix the flashing 12:00 on the VCR. Our cohort (plus those within 10 years of our age range) went from dealing with BASIC on Apple II, ZX Spectrum, QuickBasic, etc., DOS, earlier versions of UNIX, all the Windows-es, etc. all the way to the abomination that is Windows 8.

    To play Doom, I had to download 6 ZIP files over a 2400 baud modem for a week, unpack everything, and learn how to hack the Config.sys file on my 4 MB DOS machine to free up just the right amount of the right type of memory.

    When I bought my first scanner, it took 2 days of resolving IRQ conflicts by flipping DIP switches whose meanings I did not understand at the time to make sure it didn't conflict with my sound card.

    Mice required their own drivers.

    The current generation is just as smart as we are, if not more so. But they always had UIs that made sense. They did not live through an entire 2 decade long information technology revolution. It shouldn't come as a surprise that they are surprised by alien (and to them, non-sensical and inconsistent) interfaces developed for a captive audience.

    Add to this that enterprise software is always purchased during golf games by people who will never use it, and you have a world in which our skills of adapting to horrible and inconsistent interfaces are still useful.

    I will now press Alt-H to disconnect :)

    1. Re:Gen X'er here by Billly+Gates · · Score: 3, Interesting

      Actually it is the millennials who like the hamburger menus in 8 and 10.

      They feel file menus are cluttered and soo dated. They prefer no effects and focus on the content rather than the icing on the cake and like it minimal and touch friendly. It is really the other way around as their brains grew the most in their childhood playing on their iphones and ipads. Windows 7 seems drastically different to them in comparison.

    2. Re:Gen X'er here by Solandri · · Score: 3, Insightful

      File menus were developed after a decade of research having users try different things to figure out what worked. It evolved into a consistent set of UI paradigms which allows both consistency of experience across applications (e.g. the command to Print is always under the File menu), makes it easier tor new users to learn how to use the app by organizing commands in a clear hierarchical structure, and prevents conflicts by reserving common shortcuts so they're consistent between apps.

      By comparison, most of the hamburger menus I've used have been thrown together willy-nilly with no consistent organization, thus requiring you to learn each app's specific commands and settings organization. I could buy your argument that this was about "focusing on the content rather than the icing" if they'd done research similar to CUA and strived to organize hamburger menus for maximum consistency and ease of use. But from what I've seen the prevailing philosophy seems to be ease of programming - the programmer doesn't want to bother learning or adhering to UI guidelines developed for consistency, so they just do whatever the hell they want.

  9. If it just works, you don't learn much by Sarusa · · Score: 5, Insightful

    Most 20 somethings are really good at using their phones, but most have no idea how it works - nor should they have to. People keep calling them 'tech savvy' but it's really a bad phrase. They're highly effective app USERS. You do have those who are really brilliant and actually tech savvy and build their own devices from scratch, but they chose it, or it chose them.

    On the other hand, if you grew up with Windows then you either developed some problem solving skills or you were completely baffled all the time - the learned helplessness people. Macs were only relatively better because they narrowed the amount of things that could go wrong by reducing your choices, but there was still plenty that could go wrong. In my office, for instance, you have highly nerdy types of all ages (19 to 62) who have no problem with dealing with anything. On the other hand, outside that group the device problem solving skills seem strongest in the 40 year olds.

    So yes, we grew up with shitty tech and because of that when something goes wrong those who learned to deal with it go into problem solving mode instead of bafflement mode.

    Getting off track here, but tech problem solvers are really easy to spot - step 1: try it again paying closer attention, step 2: check the options (or man), step 3: [search engine of your choice] it. That solves 99.9% of all issues, and anyone who's actually tech savvy knows those, so I can categorize people pretty fast that way.

  10. well when I was young . . . by swell · · Score: 3, Interesting

    We had to walk 5 miles to school in the snow and rain, and it was all up hill ... both ways!

    Sorry, there's a tendency for some /. people to insert their lame personal anecdotes into these comments. Here's mine:

    I built my first computer from chips on a breadboard- a 6800 processor with 256 bytes of RAM. I programmed it with a hex keypad and it output results on seven segment LEDs. If I wanted alphabetic letters I had to force the normally numeric LEDs to simulate text by specifying each segment that was to be lit or dark. There was no storage. After painstakingly succeeding to enter a program that worked (such as a thermometer or other primitive program) I had to hope the power didn't fail or I'd lose everything.

    Yadda yadda. The point is that tech doesn't scare me now that I'm in my 70s. I understand the hardware and the software and I keep a hammer close by in case some device should become annoying.

    --
    ...omphaloskepsis often...
  11. Re:So it's just a survey by 93+Escort+Wagon · · Score: 5, Funny

    Very few younglings know how to write a perl one-liner.

    - Take Larry Wall... please!

    - Larry Wall just flew in from the coast today... and boy are his arms tired!

    --
    #DeleteChrome