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Fake Google Salesmen Are Actually SEO Telemarketers (vortex.com)

Long-time Slashdot reader Lauren Weinstein writes: It seems like almost every day I get junk solicitation phone calls "from Google." They call about my Google business local listings, about my not being on the first page of Google search results, and so on -- and they want me to pay them to "fix" this stuff. When I look up the Caller ID numbers they use, I often finds pages of people claiming they're Google phone numbers. Sometimes the Caller ID display actually says Google!

Is Google really doing this? Negative. NONE of these calls are from Google. Zero. Zilch. Nada. These callers are inevitably "SEO"; (Search Engine Optimization) scammers of one sort or another. They make millions of "cold calls" to businesses using public phone listings (from the Web or other sources) or using phone number lists purchased from brokers. If you ever actually deal with them, you'll find that their services typically range from useless to dangerous.

105 comments

  1. Google Scam Department is setious business by im_thatoneguy · · Score: 4, Informative

    Google actually takes these guys on. I wrangled one of them into giving me a mailing address to pay by check and reported it to Google they were prompt in responding,got me in touch with their legal department and took as much info as I could give them. I saw on the news 2 months later that they filed a multimillion dollar lawsuit against that exact company so it's clear they're always building cases against these guys.

    1. Re: Google Scam Department is setious business by Luthair · · Score: 1

      It has more to do with the incompetence of the telcos that any Tom Dick and Harry can fake calls from Google.

    2. Re: Google Scam Department is setious business by currently_awake · · Score: 2

      It's not incompetence, it's willful ignorance. They get paid for the calls, regardless of legality, so why spend money verifying legality?

    3. Re: Google Scam Department is setious business by Sique · · Score: 2
      It has nothing to do with an alleged incompetence, it has to do with some basic functions of a telephone system.

      Normally, you can send out only a caller ID that conforms to your PSTN connection. If you provide any other caller ID, it gets thrown out by the carrier and replaced by the default caller ID of your PSTN. This is all fine and dandy, if your PSTN connection is the actual origin of the call. But if you have call forwarding, this is no longer the case. If someone calls your desk phone at the office, but you are abroad, you can forward the call from your deskphone to your mobile. Nifty, right? But there is a problem: Your deskphone is not allowed to send out the caller ID of the original caller, as its PSTN connection is different than that of the original caller. So what you get on your mobile phone is the caller ID of your deskphone, but no information about the original caller as the carrier overwrites the information, rightly stating that your deskphone has no business sending a caller ID that does not belong to that connection.

      There is a solution: CLIP no screening. The carrier allows the PSTN connection to send the original caller ID in a separate field: "User provided caller ID", which is different than the carrier provided caller ID. Your phone at home and your mobile phone will display the user provided caller ID rather than the carrier provided caller ID, because in most cases, this makes more sense. As long as your phone does not display both fields, this will lead to confusion if someone misuses the CLIP no screening feature.

      --
      .sig: Sique *sigh*
    4. Re:Google Scam Department is setious business by cbiltcliffe · · Score: 2

      If they had a clear case, they wouldn't spend the money and time on the publicity surrounding the case and their inability to protect their brand.

      Or maybe they spend the money on publicity so that people realize that "Sharon, your local Google rep" isn't actually from Google, and that if you hire these people it can severely screw up your Google rankings, rather than helping. There's nothing wrong with educating people.

      --
      "City hall" in German is "Rathaus" Kinda explains a few things......
    5. Re: Google Scam Department is setious business by Anonymous Coward · · Score: 0

      Normally, you can send out only a caller ID that conforms to your PSTN connection.

      ... or a "number withheld" indication. Which is, at least where I live, a favorite way for cold callers to hide their number.

      The only problem with this is that regular companies, hospitals and even doctors think its a "good idea(tm)" to hide who they are: If you are not there to pick up the phone you have no chance to act proactive and contact them.

      Now combine waiting for an important call from such a source with cold calling sales persons and you have a recipe for a lot of frustration (and harsh words).

      There is a solution: CLIP no screening. ...
      Your phone at home and your mobile phone will display the user provided caller ID

      I fail to see how this is a solution.

      All you seem to be doing here is to make it easier for (CLID) spoofers to do their work -- everyone is allowed to send their self-created "ID", and this "ID", not the CLID, is than presented to the recipient.

      Also, your "call forwarding" problem is a red herring. The abusing party would need control over the forwarding phone (the target needs to be switched to the intended victim before each call) -- which need to be registered to the company the abuser wants to spoof.

      No, the CLID problem should not need to be one: simply (law mandated?) refusing connections from companies that allow CLID spoofing to take place would put an end to that rather quickly. The problem is that sorting it out brings no money whatsoever into the pockets of the phone-companies (the reverse actually), and is therefore ignored.

      capcha: "blocked".
      Sometimes I wonder if that mechanism is sentient ...

    6. Re: Google Scam Department is setious business by Sique · · Score: 1

      Also, your "call forwarding" problem is a red herring. The abusing party would need control over the forwarding phone (the target needs to be switched to the intended victim before each call) -- which need to be registered to the company the abuser wants to spoof.

      This is not a problem. Just have a front business, buy a phone switch, add "CLIP no screening" to your line, and you are done. Your real phone number is never shown to the person you call, but you can spoof whatever caller ID you want - until you get bust.

      --
      .sig: Sique *sigh*
    7. Re: Google Scam Department is setious business by Anonymous Coward · · Score: 0

      This is not a problem. Just have a front business, buy a phone switch, add "CLIP no screening" to your line, and you are done.

      Again, a red herring.

      a) It will only give you a phone number, not spoofed one (as in: one that does not belong to you and) that you can manipulate at will.

      b) it will only work for receiving parties that will only display the unscreened number while ignoring/discarding the screened-by-the-provider first number.

      Also, for anyone being caught by a "believe my unscreened number on your CLID display" its an easy step to throw away that device and buy another that displays both, don't you think ?

      Actually, any CLID display that is worth its money should have an automatic warning when two numbers (screened and unscreened) are received, and maybe even a mechanism to forcefully drop ones where the screened one is not in a provided list of known numbers.

    8. Re: Google Scam Department is setious business by Sique · · Score: 1
      But so far, none of the displays I know of do this. That's problem with the handset manufacturers, not with the telco providers. If you look into the setup messages coming from the provider, both numbers are present in their respective carrier provided and user provided caller ID fields. Handsets thus display the user provided caller ID if present, and the carrier provided caller ID else.

      I'm doing phone switches for a living, and I know that most customers order CLIP no screening because of the forwarding issue. Especially people on-call want the number of the original caller on their display and not the number of their office phone or that of the attendant dispatching the call to them. And without CLIP no screening, the original caller ID gets filtered out on the PSTN.

      --
      .sig: Sique *sigh*
    9. Re: Google Scam Department is setious business by Anonymous Coward · · Score: 0

      I'm doing phone switches for a living, and I know that most customers order CLIP no screening because of the forwarding issue.

      I must than assume you work for a very narrow field (how many normal customers -- including non-buisiness ones -- do actually need/use call-forwarding ?), which most likely aren't aware that they are looking at an unscreened number.

      Especially when knowing that those companies (just like everyone else, but even more so) could well do without those malicious cold-calls.

      But so far, none of the displays I know of do this. That's problem with the handset manufacturers,

      Than you now know one, as I build mine myself (it displays the first received number). :-)

      But really ? All handsets display an unscreened number rather than the screened one, with no option to change it ? Almost as if either those handset manufacturers are in cohords with the malicious callers (not likely), or their buyers defense against being taken advantage of (knowing who is calling them) isn't important to those manufacturers. :-\

      In short, something feels odd to me here ...

      And without CLIP no screening, the original caller ID gets filtered out on the PSTN.

      I'm not sure I understand what you're saying here: For a normal, non-forwarded call the callers CLID gets thrown away ? Than what do I/we than see on our CLID display ?

      And if you mean that with "CLIP no screening" only the unscreened number is actually send to the users handset (with no possibility to change that*), that would be, as far as I'm concerned, a deliberate malicious act by the phone company ... :-(

      *I'm still paying a monthly fee to have CLID info on my landline.

      - - - - -

      "Slow Down Cowboy!" : 3 hours, 21 minutes. :-(

  2. Cold calls should just be illegal by Anonymous Coward · · Score: 0

    These days the vast majority of cold calls are scams anyway.

    1. Re:Cold calls should just be illegal by cbiltcliffe · · Score: 0

      And VCRs, DVD burners, and BitTorrent should be illegal, too, right? Because the vast majority of all of them are just used to pirate movies; everybody knows that.

      </sarcasm>

      --
      "City hall" in German is "Rathaus" Kinda explains a few things......
    2. Re:Cold calls should just be illegal by Anonymous Coward · · Score: 1

      Some are, but that doesn't stop anybody. The scammers operate from out of reach of the (fairly toothless) law anyway.

      The solution is for more people to develop the mindset that any phone number you don't recognize does not have to be answered. If it's important, they'll leave a message. No, there is no life-threatening emergency that will bring death and destruction if you don't answer that unknown number. If you don't have caller ID or voice mail or at least an answering machine, I'm not sure what century you live in.

    3. Re:Cold calls should just be illegal by pr0fessor · · Score: 2

      I don't remember ever receiving a legitimate cold call on my current land line and I have had it for almost 17 years. I get phones call on it 4-5 times a week mostly someone claiming to be an IRS agent, Microsoft technical support, or card service but it's not Rachael anymore.

      I think the only legitimate calls I get on my land line are to confirm appointments for the doctor's office and vet or the pharmacy letting me know prescriptions are ready and these are few and far between.

    4. Re:Cold calls should just be illegal by ArmoredDragon · · Score: 1

      If you're on the do-not-call registry, then no cold call would be legitimate unless it's a political ad or a charity. Though I personally haven't heard of any legit charity that solicits donations in this manner. The only "charities" I've gotten cold calls from are fake ones. Avoiding political spam is easy: When you register to vote, just give them a random fax number.

    5. Re:Cold calls should just be illegal by Bob+the+Super+Hamste · · Score: 1

      The only "charities" I've gotten cold calls from are fake ones.

      While not exactly fake the "Lupus Foundation" and "Disabled American Veterans" sure seem to call a lot even when I tell them to never call me again.

      --
      Time to offend someone
    6. Re:Cold calls should just be illegal by pr0fessor · · Score: 1

      I forgot about politics but I get town hall meeting teleconference calls that are legitimate. I didn't intend to but accidentally checked the wrong box on a form and just never got around to canceling it. I may have listened to the meeting twice in a couple years, and never requested to ask a question.

    7. Re:Cold calls should just be illegal by ArmoredDragon · · Score: 1

      It's probably neither organization, rather instead it's a fake one pretending to be them. I get similar calls from the "Fraternal Order of Police and Firefighters", which is a real charity, but they don't solicit donations over the phone, which means the one making the calls is fraudulent.

    8. Re:Cold calls should just be illegal by Bob+the+Super+Hamste · · Score: 1

      I mentioned those two because they are rather notorious because while they are actual charities they are among the worst as they spend vast amounts on cold calling people, print advertising, conferences, and overhead while very little actually goes to help anyone.

      --
      Time to offend someone
  3. not surprised by Anonymous Coward · · Score: 0

    i get emails from these kinds of losers all the time. i guess nobody told them that SEO is a scam and google penalizes their behaviour.

    1. Re:not surprised by Bartles · · Score: 1

      Really? Because google as a search engine has become almost worthless due to to all the results that are returned as a result of SEO and paid placement.

    2. Re:not surprised by friedmud · · Score: 2

      Really? Because google works great for me.

      Not being facetious... just giving my anecdote.

      What kinds of things are you searching for?

      Most of my searching is technical related (either about nuclear engineering or programming in Python or C++). I find that Google is fast and the top couple of hits are almost always what I want.

      Can you give some examples of searches that go awry?

    3. Re:not surprised by Anonymous Coward · · Score: 0

      Can you give some examples of searches that go awry?

      Just do a search using a few keywords.

      Now look at the results: Quite a number of the results do not even contain the words you have supplied, but instead "equivalents" google has deemed to be "good enough a fit".

      When you use several keywords the permutations of those "equivalents" make the "results" often a rather unusable mess.

      And yes, I also often search for technical specs (often programming related). When looking for those (using specific words) is "not funny" (understatement) to get page-up-on-page with "results" that do not even have anything to do with the query.

      I find that Google is fast and the top couple of hits are almost always what I want.

      Try searching for a certain DLL. Most likely you will, just as the rest of us, get innundated with page-upon-page "results" of sites that all want to help you to "fix your DLL problem". If you're lucky you will find a usable hit somewhere on page 5 or so.

    4. Re:not surprised by bickerdyke · · Score: 1

      Can you give some examples of searches that go awry?

      Just do a search using a few keywords.

      Wow... I have never seen someone admitting that openly that they CAN'T provide any examples

      --
      bickerdyke
    5. Re:not surprised by Anonymous Coward · · Score: 0

      Wow... I have never seen someone admitting that openly that they CAN'T provide any examples

      Wow ...

      I've never seen someone not understanding that reply as "do something, anything, and you should be able to see for yourself". I thought that my explanation to what and how I'm searching would be enough.

      But no, there is always someone who simply "doesn't understand it". Trolling much ? Or just dumb ?

      Also, I do not store my queries so I can cough them up when asked for them.

      But, you're in luck: just now I was looking for how to set the ubuntu "nano" editor to ascii only (not funny when you see a double-quote on screen but have gcc complain about an illegal character). I used the query "ubuntu nano ascii-only". None of the results (on the first page) even come near to it.

      Mostly likely due to the fact that the phrase "ascii-only" is chopped up into "ascii" and "only", and the former causes a while slew of unrelated-to-the-problem "hits" -- with few or none of the other keywords in sight.

      And if you know how to do the above, I would not mind an solution (and no, "just install another editor" is evading the question and not acceptable -- even though it might exactly what I will end up doing if I can't get a positive answer).

    6. Re:not surprised by bluefoxlucid · · Score: 1

      Search engines are almost worthless in my native language because cocksuckers can't tell the difference between "inevitably" and "invariably", or really any other word in the language, god damn you all.

    7. Re:not surprised by Anonymous Coward · · Score: 0

      Wow... I have never seen someone admitting that openly that they CAN'T provide any examples

      Wow ...

      I've never seen someone not understanding that reply as "do something, anything, and you should be able to see for yourself". I thought that my explanation to what and how I'm searching would be enough.

      But no, there is always someone who simply "doesn't understand it". Trolling much ? Or just dumb ?

      Also, I do not store my queries so I can cough them up when asked for them.

      But, you're in luck: just now I was looking for how to set the ubuntu "nano" editor to ascii only (not funny when you see a double-quote on screen but have gcc complain about an illegal character). I used the query "ubuntu nano ascii-only". None of the results (on the first page) even come near to it.

      Mostly likely due to the fact that the phrase "ascii-only" is chopped up into "ascii" and "only", and the former causes a while slew of unrelated-to-the-problem "hits" -- with few or none of the other keywords in sight.

      And if you know how to do the above, I would not mind an solution (and no, "just install another editor" is evading the question and not acceptable -- even though it might exactly what I will end up doing if I can't get a positive answer).

      What a load of bullshit and ignorance.

      If you want to Google you should take two minutes to learn how. Long before even your lips get sore you'll find how to do a verbatim search. Which would be for "nano editor ascii character set" - which might lead to someone explaining how to ask a proper question. Hint: "ascii-only" is a stupid search term. You should have looked for why gcc complained it was an illegal character set. (and read the system docs for gcc to find the answer).
      Why the fuck would anyone with more than half a brain do a Google search to try and find out how to use nano!!?? [sigh] it uses the system character set... if gcc complains of illegal characters it's not because your minimalistic mode-less editor injected the problem (or are you one of those USAean anti-unicode, um, believers?).

      If gcc complains about illegal characters either you've got gcc set to something stupid - or you are using a non-ascii non-unicode character set. Nothing to do with nano. A lot of people choose to do that because they want the same character set they use on Windows. And imperial measurements. Please don't.

    8. Re:not surprised by Muros · · Score: 1

      I've never seen someone not understanding that reply as "do something, anything, and you should be able to see for yourself". I thought that my explanation to what and how I'm searching would be enough.

      You are making a claim, and others are saying that they have been unable to substatiate your claim. If you cannot provide an example of something you claim happens every time a certain action is performed, an action other people regularly perform without that result, we have to assume you are talking through your arse.

    9. Re:not surprised by Anonymous Coward · · Score: 0

      You are making a claim,

      Nope, I'm refuting one.

      and others are saying that they have been unable to substatiate your claim.

      Which noone has said, ever.

      ... At least, neither friedmud nor you have given any indication that you have tried any of my (as annecdotal as friedmuds) suggestions.

      If you cannot provide an example of something you claim happens every time a certain action is performed, an action other people regularly perform without that result, we have to assume you are talking through your arse.

      If you cannot even be arsed to read the post you put your "reply" under (where I did give an exact example), than your assumptions are worth exactly nothing.

      But I will spoon-feed you another exact example: plug "kernel32.dll" into google. You can even try "how do I use kernel32.dll" or similar. See how many pages you have to go down to get beyond the "fix your problems with kernel32.dll" sites, and into the realm of actual information about it.

  4. So called "business people" by Anonymous Coward · · Score: 0

    Are as useless to me as a wart on my ass.

  5. I had fun with this by Just+Some+Guy · · Score: 5, Interesting

    I answered one of those calls that was spoofing an area code where I still have lots of friends. When I realized what it was about, I started asking questions about how it worked, what they did, etc. The guy said they had arrangements with Google to promote pages and it was guaranteed.

    He asked what kind of business I have. "Oh, I work for Google. By the way, we both know this is bullshit, right?" "Oh, no no no sir! It is not bullshit! It is real!" "Well, thanks for all your company information. I'll give it to my boss this morning and you'll be out of work." "Oh, no no no! There is no need to be doing that!" You could hear his butt pucker from over the phone.

    I don't work for Google, but he didn't either so I don't feel bad.

    --
    Dewey, what part of this looks like authorities should be involved?
    1. Re:I had fun with this by Anonymous Coward · · Score: 3, Insightful

      All people involved with marketing are scammers. It's really that simple.

    2. Re: I had fun with this by Anonymous Coward · · Score: 0

      Yup

    3. Re: I had fun with this by Anonymous Coward · · Score: 0

      Except for google.

    4. Re:I had fun with this by Anonymous Coward · · Score: 0

      True. Who's doing the marketing for Linux desktop? They are cheating us in a big way, we should ask for a refund.

    5. Re:I had fun with this by antdude · · Score: 1

      He might be reading this post. :P

      --
      Ant(Dude) @ Quality Foraged Links (AQFL.net) & The Ant Farm (antfarm.ma.cx / antfarm.home.dhs.org).
  6. Re:Hello from America by Anonymous Coward · · Score: 0, Insightful

    every opportunity

  7. ...duh? by Anonymous Coward · · Score: 0

    Don't know what I expected after reading the headline...

  8. My Incoming Call Rule #1 by BringsApples · · Score: 2

    If I don't recognize the number, I do not answer. If it's legit, they'll leave a message.

    The truth behind this started long ago, and only seems to be more and more applicable as the years go by.

    --
    Politics; n. : A religion whereby man is god.
    1. Re:My Incoming Call Rule #1 by Calydor · · Score: 1

      What if you are expecting a callback from some company or another and your phone rings with an unknown number?

      --
      -=This sig has nothing to do with my comment. Move along now=-
    2. Re:My Incoming Call Rule #1 by iggymanz · · Score: 1

      Your "advice' is completely and utterly useless for businesses that are targeted, they must answer unknown calls because they want new business.

    3. Re:My Incoming Call Rule #1 by Oligonicella · · Score: 1

      What part of his first paragraph was unclear?

    4. Re:My Incoming Call Rule #1 by Calydor · · Score: 1

      It was unclear what he would do if he was expecting a call from a number he doesn't know in advance.

      --
      -=This sig has nothing to do with my comment. Move along now=-
    5. Re:My Incoming Call Rule #1 by JustAnotherOldGuy · · Score: 1

      Your "advice' is completely and utterly useless for businesses that are targeted, they must answer unknown calls because they want new business.

      Yep. At my wife's business I've told her no matter who calls, if they want money for something (anything) then it's a scam. Period. Now she just hangs up and goes about her business.

      These scumbags are no different that the sleazy shits who call up and claim that you're late on your electric bill and threaten to turn off the power if you don't send them money via Western Union right away. (Or any of a hundred variations of this scam.)

      --
      Just cruising through this digital world at 33 1/3 rpm...
    6. Re:My Incoming Call Rule #1 by Anonymous Coward · · Score: 0

      Rule number one, i don't attend phone calls.

      It you want to reach me, you can use my email and arrange a meeting.

    7. Re:My Incoming Call Rule #1 by Anonymous Coward · · Score: 0

      No, it wasn't unclear. He would let them leave a message. And he would then hope that they don't have the same policy that he does - otherwise when he calls them back, they will let him leave a message too. But then I also follow the same policy. All of these spam calls coming to cell phones lately - with area codes all over the damn place? Yeah, I don't answer them either.

    8. Re:My Incoming Call Rule #1 by cbiltcliffe · · Score: 2

      It was unclear what he would do if he was expecting a call from a number he doesn't know in advance.

      He won't answer, and they'll leave a message, because a call he's expecting is presumably legitimate. I'm not sure what's difficult about this.....

      --
      "City hall" in German is "Rathaus" Kinda explains a few things......
    9. Re:My Incoming Call Rule #1 by Anonymous Coward · · Score: 0

      I am sure in this world there are businesses that do *not* allow cold calls to reach a live operator, and demand every customer leave a number for them to call back. Wouldn't 'dump to voicemail' be standard operating procedure for one-man shops that can't be both working and on the job at the same time? Although honestly, I can't say whether such a business practice won't sink the company because it annoys some people. I would think at least a decent number of potential customers would be ok with that system.

      If you really -must- respond to cold calls, another approach would be to pay for an answering service (i.e a real person answering the phone for you). A professional answering service should have no trouble telling scammers to shove off so you don't have to.

    10. Re:My Incoming Call Rule #1 by Calydor · · Score: 2

      Alright, let me try to clarify.

      Not everyone will want to leave a message for whatever reason.

      Perhaps he's been applying for a job, but the HR drone has a list of 20 candidates to call back. You weren't at the phone? You go to the bottom of the list.

      Or perhaps like recently when I had a couch delivered. Delivery van calls ahead to check if anyone is home; they are unlikely to leave a message because why would they? When you hear it six hours later it's pointless!

      Sometimes you just have to pick up the phone when it rings - and this is said by someone who absolutely hates talking on the phone in the first place even with people I know well!

      --
      -=This sig has nothing to do with my comment. Move along now=-
    11. Re:My Incoming Call Rule #1 by Anonymous Coward · · Score: 0

      You never ever *have* to pick up the phone when it rings. Never. Even for deliveries. They will leave a message. It has worked for me for over 25 years.

    12. Re:My Incoming Call Rule #1 by Anonymous Coward · · Score: 0

      google seo scam calls are right up there with fraudulent credit and credit 'fixing' and such. next in popularity is telephone versions of the emails looking to 'buy stuff and ship overseas' scam.

      at least one a day we got. on a bad day we would get 6-10 or more plus at least that many broken robots with no message or not recognizing the call was answered, or are apparently just verifying the number is active.

      we are predominantly a local-only business. if a call is from out of the area and it isn't recognized as an established customer, we just don't answer it anymore. period. because nearly every time we did answer those calls it was a fucking machine trying to hook us into some scam.

      most the time, no message is left, and most the times one is, it's a partially cut-off robocall message of some sort. we aren't missing any business. our customers know how to get in touch (two numbers and a very accessible office location).

    13. Re:My Incoming Call Rule #1 by apoc.famine · · Score: 1

      Like the AC here noted, I haven't picked up a call that I didn't want to for about 25 years either. Most everyone is smart enough to email me, because that's what I tell my contacts, friends, and relatives. The few people who insist on a phone number generally get a fake one, unless there's a damn good reason for them to be calling me.
       
      Barber shop wants my phone number, mall stores want my phone number, online forms want my phone number, everyone wants that shit.
       
      The flip side is that since I don't give it to anybody for the most part, the few calls I get are generally pretty important. Anyone who abuses access is blacklisted immediately. And unless I'm expecting a call, any number I don't recognize or any one that I do and which doesn't have pressing business with me gets sent directly to voicemail.
       
      I'm not a slave to synchronous communication. Life is too short for that shit. I bought a house, furniture, had service calls, traveled extensively, and I've never felt the need to be on call for my own phone. It blows my mind that people like yourself still allow themselves to be tied down like that.

      --
      Velociraptor = Distiraptor / Timeraptor
    14. Re:My Incoming Call Rule #1 by Anonymous Coward · · Score: 0

      My landline goes to voicemail for all calls and my mobile goes to voicemail for unknown numbers for over 3 years. Aside from having to explain to a family member whose phone number is withheld how to disclose the number I've not had any issues. Had a new mattress delivered a fortnight ago, missed the call as I was on a call, and was left a voicemail which I checked straight afterwards; they were then nearly half an hour late on their 15 minute estimate...

    15. Re:My Incoming Call Rule #1 by bickerdyke · · Score: 1

      You never ever *have* to pick up the phone when it rings. Never. Even for deliveries. They will leave a message. It has worked for me for over 25 years.

      Classical externalization: Your stuff (here: ability to receive messages) relies on others doing additional work or following your procedures.

      Works only well as long as they are willing to jump through the hoops you're setting.

      --
      bickerdyke
  9. While we're rickrolling by Anonymous Coward · · Score: 0

    You dont actually have zeus virus and that india guy thats remoted into your computer right now does not work for microsoft

  10. Not Just SEO... by ytene · · Score: 4, Interesting

    For the last 2 years or so I had been getting a relatively high string of calls to my home [unlisted, "Telephone Preference Blocked" {UK opt-in scheme to keep telemarketers out}] number, with all of them trying the "Windows Technical Support phone scam.

    Then some time in march I got a call from someone who claimed to be calling from my Telco/ISP [phone and internet service via the same provider] and who began by telling me they would prove their identity by quoting me the Customer Account Number that is only printed on the paper copy of my quarterly statement. Funny old thing, it was the *right* number.

    I went through a lengthy and convoluted process to get the Police to give me a crime number and then contacted a UK part of my telco [not trusting their India Call Centre] and to my surprise, [having got passed the bored tekkie] and having explained that the only explanation for this disclosure would have been if there were a criminal or criminals working within the Telco themselves, I suggested that they might want to check their records and determine who had access my client account information in the preceding 30 days...

    The calls stopped, dead. I mean, not one since then.

    The *only* explanation I can offer is that all the criminals calls I was receiving were actually being made by a rogue unit, working inside my telco and using my telco's own phone lines and equipment, to scam UK clients...

    Funny old thing, my telco is doing the best job ever of pretending this didn't happen - right down to "disappearing" the incident reference number they gave me when I first spoke to them. Fact is, however, the calls stopped.

    It would be entirely unfair - and misleading - to draw connections between the outsourcing of customer support services to third-world locations and then the rise in boiler-room scams from those locations. Having said that, I always wondered how these scammers were able to afford the international call charges. Even had they been using Skype with dial-out from a local PoP, it would have still cost them a lot of money to prosecute their attacks. But if they were embedded inside UK telephone operating companies, using the India-based call centres, then calling and scamming customers would be so very, very easy.

    It's getting to the point these days where almost anyone calling you is a crook or a scammer...

    1. Re:Not Just SEO... by Anonymous Coward · · Score: 0

      The less convoluted explanation is that you were actually called by your own telco/ISP...

    2. Re:Not Just SEO... by ledow · · Score: 1

      Lists get sold all the time.

      I'm in the UK too, on TPS the same as you.

      But lists get sold, stolen and passed on, and it's not just your email.

      I got an email from a company selling educational IT furniture (highly specific to my job). Except it went to my personal email. And when I looked it was sent to a unique email alias at my domain (I use unique emails for every website, company, etc. that I give email to - one of the beauties of owning a domain of your own).

      That email was ONLY given to RM (Research Machines), and I hadn't had any dealings with them for several years. Not since I took half their custom away in a London Borough and they got pissed and refused to co-operate.

      Turns out the guy who set up the furniture company used to work for RM. Strange that. He just decided to take the company list with him, contact details and all, and use it to sell his wares from his own company. I reported him, nothing happened.

      But if you're a minimum wage employee in a call centre that just got sold out to another country, I can see the temptation, and I can understand stealing the list and selling it on. It's not really the company's fault, all they can do is sack the person responsible but your data is already out there, and another will just come along. What I don't get is how MASS exports happening without people noticing. But your data, in anyone's system, isn't secure and can easily be sold on like this.

      Sell a couple of addresses a week of people you had to look up to manage their account legitimately, to the right people, and you can make good money. Especially if you pick and choose the best customers who you know have money, etc.

      But TPS etc. does bog-all. And they don't stop, you've just exhausted one leak, that's all. There'll be another.

      Easiest way to stop this shit? Throw the landline in the bin (BT obviously have zero interest in blocking this shit, in my experience), move to mobile and disable any phone call coming in from a non-CLI number. And you can "block" immediately any number that does get through.

      People ask me why I don't answer my mobile but instead switch to Google. I search for unknown numbers first and just block them if they are listed on those "whocalledme" websites as spammers.

      Same for email. Abuse the email I give, it just gets redirected to /dev/null forever more.

    3. Re:Not Just SEO... by Dutch+Gun · · Score: 1

      It would be entirely unfair - and misleading - to draw connections between the outsourcing of customer support services to third-world locations and then the rise in boiler-room scams from those locations.

      I'm not entirely sure about that, but there's blame to go around. There have been plenty of investigations that have shown that companies occasionally provide these call centers with a shocking amount of personal information about their customers. These sorts of scam operations are probably more likely to occur from places outside of US jurisdiction, where they'll be a bit safer from prosecution, since richer US citizens are obviously a prime target. There have been other cases, though, where fraudulent operations are actually outsourced to foreign call centers, in which case you can blame the one providing those call centers with false information and instructions.

      I think perhaps the rise of call centers in foreign countries has simply given such foreign scammers more legitimately. No one blinks to hear heavily accented callers these days, whereas a few decades ago, you'd be suspicious of such a call that might not be coming from the US.

      --
      Irony: Agile development has too much intertia to be abandoned now.
    4. Re:Not Just SEO... by ytene · · Score: 1

      "Turns out the guy who set up the furniture company used to work for RM. Strange that. He just decided to take the company list with him, contact details and all, and use it to sell his wares from his own company. I reported him, nothing happened."

      And that's it, in a nutshell. Data theft like this is seen by the authorities as a not-crime. "Oh well, no harm, no foul. We're after the really big criminals, don't you know?"

      Except that it's the little crimes like this that fund the next generation of IT-based crime, on and on. Then they branch into malware, then crypto-malware, then suddenly you have a real menace on your hands...

      Only if we clamp down on these "minor infractions" will we stop future and worse crimes coming our way. Only if our response is instant and strident will people get the message and not even try it any more. It's like kids with the cookie jar who are threatened but no action is taken: they just keep it up.

      What really bugs me is the selective nature of law enforcement these days...

    5. Re:Not Just SEO... by war4peace · · Score: 1

      What I don't get is how MASS exports happening without people noticing.

      A well configured Teleport Ultra installation can do that easily for browser-based listings. Some CRM implementations actually cache the list to your local PC. if anything, you can just download it and of course it would be logged, but would anyone look at that log? Most likely not.

      --
      ...gis sdrawkcab (usually not responding to ACs; don't bother posting as AC)
    6. Re:Not Just SEO... by Anonymous Coward · · Score: 1

      I always wondered how these scammers were able to afford the international call charges.

      Companies that provide VoIP services allow you to choose any US area code. You can then setup a VoIP connection from anywhere in the world and make it look like you're calling from the US.

      No international calling charges required.

      That's actually convenient for travelers and business people who travel all over the world. Anywhere they can get an internet connection, they can use VoIP to make it look like they're calling from their home number and avoid international calling charges. Telephone companies hate it though.

    7. Re:Not Just SEO... by rrohbeck · · Score: 1

      Did you call them and ask what they did to fix it? Call their legal department, congratulate them on fixing the problem, and ask how they did it. You just want to close this out with the police...

  11. Best response to telemarketers by ZipK · · Score: 1

    Answer the phone with "Hello," and as soon as it's clear it's a telemarketer, say "You're on the air!" Respond to anything they ask with "You Are Live! On the Air!" There's usually a long pause while they search in vain for a relevant branch in their conversation tree, then they hang up.

    1. Re:Best response to telemarketers by krelvin · · Score: 1

      99% of them are robo calls... nobody on the other end. I just hang up, and block the number.

    2. Re:Best response to telemarketers by Anonymous Coward · · Score: 0

      Before I hang up, I always say, "Please put me on your do-not-call list." It's an official end to whatever business relationship they are claiming allows them to call despite my being on the national do-not-call list. I then go months before getting called again, presumably by whoever they sold their list of numbers to.

    3. Re:Best response to telemarketers by JustAnotherOldGuy · · Score: 1

      99% of them are robo calls... nobody on the other end. I just hang up, and block the number.

      Yes, since they've gone to robocalls there's no longer a human on the other end to harass and toy with. Very disappointing, but oh well.

      --
      Just cruising through this digital world at 33 1/3 rpm...
    4. Re:Best response to telemarketers by johnw · · Score: 3, Interesting

      When a call says "Internat" in the caller ID, I answer in French and refuse to speak anything other than French. (The only people I know who are abroad and phone me by conventional means are French - all those living further afield use Skype.)

      It's quite fun. My French isn't that good, but it's better than that of the average scammer.

    5. Re:Best response to telemarketers by mythosaz · · Score: 1

      You mean: "Before I hang up, I confirm there's a real person who answers this phone, and it's a live number to sell to other scammers."

  12. Gosh really by ledow · · Score: 3, Insightful

    Up next,

    That guy from "Microsoft" that offers to fix your PC if you just download this program is fake too.

    So are the guys trying to sell you that product for your embarrassing sexual ailment by email.

    So are the websites that just need you to enter your credit "to verify your age".

    Seriously, Slashdot, the mediocre-to-shit ratio (used to be signal-to-noise) has fucking plummeted around here.

    1. Re:Gosh really by Anonymous Coward · · Score: 1

      Yeah, and it's from "Long-time Slashdot reader Lauren Weinstein" aka Lauren the Google Shill. It might be news, but being on his (used to be good, been utter crap for years now) mailing list, I know he runs these pro-Google posts regularly He used to consult for Google, which he is upfront about. But he's also moved a large part of his mailing list archive to Google which they host (unfortunately, given Google's crap interface). He also seems, at least for a long long time, to use only Google products (despite the plethora of other more popular competing services out there) which he pimps about to the list.

      He does these half-baked investigations regularly, pretending to get a lead or want to get opinions and then ask people to contact him, then he privately culls the information and releases it only to the spin he wants. While he may or may not own Google stock, or be paid anymore by Google, it's clear he still has connections over at Google to get his "inside" (aka fed) information as well as favoritism to take care of problems he has with their services preferentially over the Joe Google user. And, though he does have anti-Google stances on obvious issues (like Android device security), his conclusions otherwise are invariably pro-Google, as a Google apologist, or, like this one, "oh, but it's not really Google" (well shit, and then you'll tell me that rx I bought through email isn't pharmaceutical boner material either).

      Not sure why /. can't find a better source or impartial submitter than the article writer himself served from his own website, but that's hardly news here either.

  13. WTF is this? by Anonymous Coward · · Score: 0

    Not only is this NOT news is been happening for a decade or more!

  14. Dear Lauren Weinstein: by Anonymous Coward · · Score: 0

    This is not an extension of your fucking personal blog. We don't care what you think. Go prop your ego up somewhere else, asshat.

    1. Re:Dear Lauren Weinstein: by Anonymous Coward · · Score: 0

      Apparently it is though. Almost as bad as Roland Piquepaille.

    2. Re:Dear Lauren Weinstein: by Anonymous Coward · · Score: 0

      Misogynist! Anti-Semite!

  15. Put them on hold by Anonymous Coward · · Score: 0

    They'll hang up eventually

  16. You don't say..... by JustAnotherOldGuy · · Score: 3, Insightful

    "Fake Google Salesmen Are Actually SEO Telemarketers"

    Allow me to be the first to say, "Duh".

    I used to get these calls quite a bit. Then I started wasting their time and making their lives a living hell. I would quiz them on stuff, take forever to make up my mind, then change my mind, make them repeat themselves over and over again, and generally ruin their mood for the rest of the day. They'd be cursing by the time they hung up on me. :)

    Eventually they stopped calling, lol. I almost miss them, it was kind of fun to creatively torture them and waste their time.

    --
    Just cruising through this digital world at 33 1/3 rpm...
  17. Re:My Incoming Call Rule #1 (much better) by hwstar · · Score: 3, Insightful

    If solicitors call you on the phone, DON'T DO BUSINESS WITH THEM. Tell that if you need a product or service, YOU will track it down yourself...

    Part of the problem here is that most people acts as enable for telemarketers and advertisers. We should teach young people in elementary through high school to ignore telemarketers and advertisers, and track down the product or service you need yourself. If more people did this, they'd get better products and services, plus it would help solve the problem with robocalls the government is trying to solve. Folks, if it is telemarketed or advertised, then the product or service is probably inferior to what you can find with a little effort on your own. Also, very few products or services marketed in this manner are indispensable.

  18. an August story! by Anonymous Coward · · Score: 0

    when there's no news, there's filler like this

  19. Re:Hello from America by Anonymous Coward · · Score: 0

    Hello from America also. I think I caught 2 minutes grand total of the Olympics while channel-surfing. I find reading about stories like Fiji's first gold medal, and that dive to win a race more interesting than medal counts. Medal counts just say you're a wealthy country that cares about sports, and the world already knows that. Followed by the fact that people will actually emigrate to join your team in some cases, so natural blocks tend to form. I bet the USA pulls in English-speaking athletes from a lot of the smaller countries. Good on them. Land of opportunity; but I really don't care very much.

  20. Re:My Incoming Call Rule #1 (much better) by Anonymous Coward · · Score: 2, Informative

    Best not to interact with them at all. Any interaction gets you on a "live prospect" list, which they can sell to other scammers.
    --Don't answer if you don't recognize the caller. Your friends or business contacts will leave a message.
    --If you do answer, hang up the second you figure it out. Don't ask to be put on their do not call list, don't "press 9 to be removed," Anything proves to them that there is a live person at that number.
    --Get on the real true Do Not Call list: https://www.donotcall.gov/. Once this takes effect you know that any unknown caller is a scam, because the scammers do not honor the Do Not Call list.
    --Anytime you get a mortgage, credit card, insurance, etc. fill in and submit their privacy form when you apply, before they can sell your name. The form should have a tick box saying no calls, emails or mail not directly related to your account. And of course, no selling to third parties.
    When the scammers get no-answers or immediate hang-ups for a while, your number becomes less valuable. My calls have slowly faded away since I started doing these things.
    Of course you will still get political calls (in US, first amendment?), and calls from people you have done business with. But these last should honor Do Not Call if you ask. And you know where they are.

  21. Re:My Incoming Call Rule #1 (much better) by Anonymous Coward · · Score: 0

    My response is 'eat your dick' if it is a man
    or 'Go sit on a rake that has been sharpened to a point' if is it a woman.
    OR if they are Indian (obvious Indian accent but calling themselves Joe etc)
    I say,
    May you die today and your body never reach the ganges.

  22. Have fun with it by speedlaw · · Score: 2

    When the "IRS" kept calling, using a mobile phone number from a local area, I decided to have fun with it. I put them on my autodial for my fax machine. The number came back to a boiler room operation. After the third ring it forwarded and the ring tone changed slightly. Lotsa background noise. The operation had about six people. I know because the fax ran about four hours....and most of the folks clearly don't know what a fax machine identification tone ( booop boooop ) is ...... probably called them 30x and listened to each one hang on, yellling "this is IRS inspector Dildo ! Identify yourself." I hope I caused enough problems to save at least one dupe. More fun and less work than keeping microsoft on the phone as my 85 year old grandfather and letting slip only 10 min in that I have an Apple computer.

    1. Re:Have fun with it by Anonymous Coward · · Score: 0

      Two ways that I enjoy:
      1) "Oh, hi! (sounding interested) Yeah, can I put you on hold while ! quickly finish this other call?". The record is just about 16 minutes.
      2) (if I notice it's one with an unknown area code) "Hello, FBI - [state capital], [state] office, how can I help you?". The record is until I almost finish the word 'can'...

  23. Scammers by Jager+Dave · · Score: 2

    I get at least ONE of those calls, a day, running the largest hotel for 40 miles around. I usually go, "Oh, I gave the girl/guy [switch it up, keep life interesting...wait, not like THAT] my credit card number and SS#. You should have it on file. (click)" My BOSS gets 4-5 cold calls a day, though not typically from the (ahem) Google people. I just tell them he was recently killed in a car accident, you'll have to call back in a few months, once they get the estate sorted out. It was really bad, beheaded. They're still looking for the head."

  24. Elevate your posts today to #1 by Anonymous Coward · · Score: 0

    Hi! EditorDavid here... I noticed that your posts, like this for example, are down towards the bottom. Wow, that must seem really embarrassing. Well I can fix that for you today! Today!!1! Just transfer 1 single bitcoin (just one!) into my digital wallet, and I'll update the submission form to ensure that all your posts will be #1 always. You can then look cool among fellow /.ers. But wait, there is more! If you act right now in the next 5 minutes, I'll throw in a one time deal for infinite mod points. Infinite!!! Once I confirm the transaction, then your account will be updated it 1337 status. Why wait? Act now! Sincerely,

    EditorDavid

  25. Re:Hello from America by Anonymous Coward · · Score: 0

    Shouldn't the medal count be divided by population? The US has over 300M potential athletes. Fiji has less than 1M. It is more impressive for such small countries to medal let alone gold.

  26. Why isn't Google doing something? by Anonymous Coward · · Score: 0

    This goes back in time to popular scams selling services that basically you can do for yourself for no money. Like fixing credit reports, refinancing your home, repairing your credit. As my Dad always said "Their is a con artist born every minute". I guess real jobs are just too hard to do so making up stuff is just so much better.

  27. You know it is BS when they say... by Anonymous Coward · · Score: 0

    I'm from the government and I'm here to help.
    I'm from Microsoft and I'm here to help.
    I'm from (fake) Google and I'm here to help.
    I'm from (real) Google and I'm here to help.

  28. New Slashdot Slogan? by brian2175 · · Score: 2

    News for Senior Citizens. Stuff that Matters to AARP...

    Seriously, do any tech guys not know this? Oh also, did you know Google didn't make the iPhone?

  29. Welcome to slashdot Ric Romero by Anonymous Coward · · Score: 0

    Seriously, with the slashdot, did *anyone* have a reaction other than, "duh"?

  30. Screwing up a good thing by aggles · · Score: 1

    There is asymmetry in the understanding of technology between many small businesses and its customers. Every business looking for customers should have a Google business listing and the SEO scammers are screwing it up. Any business can get the Google listing (the box with a map, pictures, hours, web site, etc) free by themselves, but many don't have the time or knowledge to do it. Google authorizes a group of trusted business verifiers to help and many are volunteers. When going into a small business to honestly help, these folks often encounter mistrust of intentions, due to the scammers having soiled the path.

  31. Dees ees weendows tiknical supporrrrt by RogueWarrior65 · · Score: 1

    Me: Oh, good, I've got about 20 windows in my house that need washing inside and out. How soon can you be here?
    Keep repeating as long as necessary. It's good to keep them on the line so their signal-to-noise ratio drops.

    Then there is the IRS scammer. A Sheriff's deputy friend of mine said, "You're going to send me to prison? Really? Free room and board sounds great! Which prison you gonna send me to?"

  32. Re:My Incoming Call Rule #1 (much better) by Anonymous Coward · · Score: 0

    May you die today and your body never reach the ganges.

    As a Hindu/Indian, with good knowledge about Hindu mythology, that insult makes no sense. Ashes in the ganges is not important at all (except for the ones near varanasi/river banks may be, even then it makes no sense as an insult.).

    Just an FYI.

  33. We've gotten these calls, went like this by sabbede · · Score: 1

    My girlfriend is a realtor, so they called her to sell her ad space on Google. As she was sitting next to me, I pulled up Google's advertising policy. It already seemed suspicious that Google would be cold calling people to sell ads, what with being so huge that advertisers should be coming to them, not the other way around. So the people on the phone admitted they were not google, and were reselling ad space. But the promises they were making directly contradicted details of Google's policy, and when I pointed this out, they insisted they were legit, had been doing it for years and were right down the street from Google's main campus. They seemed deeply hurt that I suspected they were a scam, but it never smelled right.

  34. These guys even... by chriswalkerseo · · Score: 1

    They actually call me, a lot. I'm in the SEO industry myself and these guys call my phone or at least auto-call my phone regularly. It's a numbers game and Google has filed suit on at least one of the companies doing this in the last year or so. These companies are preying on small mom and pop type companies that may have a website issue and not know anyone that can help them. It's annoying and frankly it's hard to believe that these methods are still profitable even at scale. If more would become aware then they wouldn't be.

  35. SEO Issue is a Tough One by sampson7 · · Score: 1

    The reason that these scams are so successful is that there is real need for professional SEO services. But there's simply no way to separate the wheat from the chaffe. (Or is it that there is no wheat? I can't always tell). My family's small business is a perfect example. We sell beads and jewelry. Nobody actively working at the store is a techie (although they do things with pliers and tweezers that would make your head spin). We know that our website is barely serviceable from an SEO standpoint and frankly, we could probably use some professional help.

    As the "designated techie" in the family (which I am decidedly not), the family forwards me an SEO solicitation at least once a week. Of course, I patiently (or not so patiently) explain each time that it's a scam. But the fact remains that the family knows we need this type of service at some level. So the temptation to believe that there's someone out there that actually understands this stuff better than us (which shouldn't be hard) is so very great. But it's tough when the entire industry appears to be a scam. Sad, really.

  36. Just now figuring this out? by aklinux · · Score: 1

    I've been getting these for some years, I've also had them claim to work for Yahoo & Bing.