Samsung Delays Shipments of Galaxy Note 7 For Quality Control Testing (theguardian.com)

Samsung unveiled its latest flagship smartphone, the Galaxy Note 7 earlier this month. But the company is now delaying its shipments as it conducts additional quality control testing delaying its shipments as it conducts additional quality control testing. The Guardian adds: There have been several unconfirmed local reports of users claiming that the battery of the Galaxy Note 7 battery exploded during charging. Samsung did not elaborate on what further testing was required and to where shipments of the high-priced phablet were being delayed. Quality-control problems delaying the release of the latest Samsung flagship phablet could be a major blow for the worldâ(TM)s largest smartphone manufacturer. Its recent sales saw it capture more market share and return to solid profits, but high sales of the Note 7 along with the Galaxy S7 line are required to maintain momentum in the second half of the year.

Comments

Quality control

[jratcliffe]

"But the company is now delaying its shipments as it conducts additional quality control testing delaying its shipments as it conducts additional quality control testing." A bit of additional quality control testing might not be a terrible idea for summaries, as well.

Re:Quality control

[Farmer Tim]

Admittedly it's poorly phrased, but what it means is part of Samsung's additional quality control tests include testing delays in shipping for additional quality control tests. This is good news for all of us who leave their phones in shipping containers on docks and were concerned they'd be unreliable in that usage scenario.

Re:Quality control

[coastwalker]

I can say unequivocally that I would rather buy this companies products than one that shipped regardless having discovered an issue with the product. You face a choice when something like this is discovered of shipping and expecting an expensive return rate or holding back the entire production batch for screening to remove the product with the issue. A good company like Samsung will go to the effort of pissing off the marketing department and the senior executives bonuses and fix the product, a bad company will ship regardless. Reputation is something that is probably managed by the "blogging" department that will take out any customers who complain and threaten the brand publicly. Caveat emptor.

Re: Quality control

[easyTree]

Additional quality control testing? Bullshit, that would cover making the screen shinier etc. Not exploding is a first-round consideration.

Re: Quality control

[easyTree]

Reputation is something that is probably managed by the "blogging" department that will take out any customers who complain and threaten the brand publicly. Caveat emptor.

Since when does the blogging department whack difficult customers? Link...

Re:Quality control

[Obfuscant]

"local reports of users claiming that the battery of the Galaxy Note 7 battery exploded"

Well, if they didn't design in a battery to power the battery maybe they wouldn't need additional quality control testing to conduct additional quality control testing?

Re:Quality control

[ganjadude]

exactly. I dont understand the people who NEED to have something yesterday. how many devices come out (lookin at you iphone) with a major glitch on release? Id gladly wait a little longer for additional testing

now, if it is delayed for QC, it had better NOT have any issues, there are no excuses.

Re: Quality control

[thundercattt]

"Additional quality control" basically means something MAJOR was found like phone catching fire when using headphones or self destructs if any Bieber song is played.

Re: Quality control

[easyTree]

I'm not sure self-destructing when a JB song is played is a flaw. Hopefully that one would be left alone.

Re: Quality control

[easyTree]

Btw, are yo GO! ?

Re: Quality control

[easyTree]

Damn. Are *you* GO! ?

Re:Quality control

[rtb61]

On the funny side of things. I'll bet there is an engineering and accounting team, who is not long for employment at Samsung because all of those supposed profits from a fixed battery (early phone death, low resale driving new phones and big profits from 'er' repairing phones by replacing the fixed battery) are now being gobbled up because they can not just open the cardboard box and take out the crappy battery to replace with a new one, now they have to do way more than just open a box, in fact the whole production line is screwed, hence no shipments. Samsung have just learned a valuable lesson about bean counters and the crappy spreadsheets and proper risk assessment. Guess who now has to replace smart phones with crappy batteries, with new smart phones.

Re:Quality control

[Hognoxious]

The first one is almost excusable since it was actually wrong in the groaniad article.

I say almost, since it took me about a second to spot it. You'd think that if EditorManishHD had spent a few minutes reading it he'd have spotted it.

Samsung Quality Control

[Anonymous Coward]

That's what an oxymoron is, right? :)

Re:Samsung Quality Control

[Anonymous Coward]

That's what an oxymoron is, right? :)

Oh I don't know... My Note 4 is going strong after 2+ years of rough use... I've not had any issues. My previous Samsung offering went 3 years w/o any major issues and was running just fine when I stopped using it with the Note 4.

Of course my experience might not represent the general state of things...

Android

[Anonymous Coward]

Too bad Android is crap. But what do you expect ? It's just an advertising data collection platform for Google.

Re:Android

[Anonymous Coward]

I know this comment is trollish, but seriously: Who would you go to?

Every other company is doing it. They'll cleverly phrase it "we won't sell your privacy" but the more shady ones that you can't see what's going on in the backroom... All run or take part of an advertising platform. Some even have more information about you than google every could hope for:

i devices require a payment method or you can't get past the new-device installs. Most people, oblivious, would enter in their credit card -- complete with name, address, phone number -- everything they need for a positive identification. With Android, you don't need any of that information and it can all be spoofed without so much as moving an inch from where you were sitting.

Another good reason for removable batteries

[JoeyRox]

So that you can replace it if the one that comes with the phone explodes on you.

Re:Another good reason for removable batteries

[Anonymous Coward]

You might have bigger problems than replacing the battery at that point...

Re:Another good reason for removable batteries

[Overzeetop]

My suspicion is that this has nothing to do with the batteries and everything to do with faulty charging circuits.

The what?

[Yvan256]

the worldâ(TM)s largest smartphone manufacturer

Is that similar to being the world's largest smartphone manufacturer?

Re:The what?

[Anonymous Coward]

Yea, but they apparently own the trade mark for that...

Q/A, Q/C

[poofmeisterp]

Yes, yes. I'll remember this next time I need to release an announcement about a change to our products.

"It may explode and harm you greatly, so we will be doing Quality Control on it. You feel all better now, right? Right. Good idi^M^M^Mcustomer. Good. *pet pet*."

Um.. How about "Redesign, finding a way to equalize out a.) the extra expense of a new charge controller (probably read: main circuit board) in said redesign product, b.) public appearance of company image damage control, along with BS negation once [they] are confronted with a barrage of questions from gov't and tech people about bad things being good things"?

Maybe they're pulling this public crap so once it comes out people will want one really bad because they'll try to make it explode and sue for damages. But, hey, yay sales?

Re:Q/A, Q/C

[Anonymous Coward]

Right. Good idi

customer.

Think you've mapped your backspace key to carriage return and then forgotten about it.

Re:Q/A, Q/C

[macs4all]

Right. Good idi

customer.

Think you've mapped your backspace key to carriage return and then forgotten about it.

LOL! I was wondering why he was using Carriage Returns instead of Backspaces...

Re: Q/A, Q/C

[Anonymous Coward]

That was intentional. Think about it.

Re: Q/A, Q/C

[poofmeisterp]

You're joking, right?

Re: Q/A, Q/C

[Anonymous Coward]

Lol idiot.

Re: Q/A, Q/C

[Anonymous Coward]

I've no doubt that I'm very very stupid but I still don't get it - what's the significance of the carriage returns?

Re: Q/A, Q/C

[macs4all]

You're joking, right?

No. ^M, means Control-M, ASCII 0x0D, or IOW, Carriage Return.

Whereas, ^H means Control-H, ASCII 0x08, or IOW, Backspace-and-Delete, or as often called "Backspace".

The OP used ^M when he obviously meant ^H.

Re: Q/A, Q/C

[poofmeisterp]

OMG! That was me and I didn't realize it until you spelled it out right in front of me! I meant to use ^H! How in the eff I typed ^M while typing that is scary and weird. I think I need more sleep or something. Wow. Embarrassed. Thanks for pointing it out. I was wondering what in the heck the initial reply was about! lol! I use ^H for humor all the time... Wow, really, really embarrassed.

Re: Q/A, Q/C

[macs4all]

OMG! That was me and I didn't realize it until you spelled it out right in front of me! I meant to use ^H! How in the eff I typed ^M while typing that is scary and weird. I think I need more sleep or something. Wow. Embarrassed. Thanks for pointing it out. I was wondering what in the heck the initial reply was about! lol! I use ^H for humor all the time... Wow, really, really embarrassed.

LOLOLOLOLOL!!!!!

A mind is a terrible thing... ;-)

"We are crazy;

We are stupid!

We are lazy;

We are dirty!

If you understand you're gonna win a prize;

If you understand you're gonna win a prize;

If you understand you're gonna win a prize;

If you understand you're gonna win a prize." -Jean Yves "M.Frog" Labat, We Are Crazy

Re: Q/A, Q/C

[poofmeisterp]

I'm so suing you. :)

Re: Q/A, Q/C

[macs4all]

I'm so suing you. :)

For replacement of your keyboard and monitor???

Re: Q/A, Q/C

[poofmeisterp]

I'm so suing you. :)

For replacement of your ^H^H^H^H^H^H^H^H^H^H^H^H^H^H^H^H^H^H^H^H???

Brain.

Re: Q/A, Q/C

[macs4all]

I'm so suing you. :)

For replacement of your ^H^H^H^H^H^H^H^H^H^H^H^H^H^H^H^H^H^H^H^H???

Brain.

LOL!

BTW, did you notice that the REAL on-screen debut of Hypnotoad was actually from that 1973 M.Frog video? I figured it out the second time I watched it. Another Futurama Reference found, w00t!!!!11!!!

Re: Q/A, Q/C

[poofmeisterp]

Missed it! What time point is it at?

Re: Q/A, Q/C

[macs4all]

Missed it! What time point is it at?

Briefly at 2:00 and again starting at 2:24. In fact, IIRC, the image at 2:34 is exactly produced in Futurama, decades later.

Seriously. Google for images of Hypnotoad. It isn't "close"; it's a pixel-perfect copy!

Re: Q/A, Q/C

[macs4all]

Missed it! What time point is it at?

Actually, this other M.Frog videoFrom the same album may prove more convincing... ;-)

Re: Q/A, Q/C

[poofmeisterp]

Sorry, I can't view it and make sense of it. Need some weed first, I guess. I'll check it when I visit Colorado. :>

after the first round of QA

[Anonymous Coward]

They have decided to modify these next-gen smartphones by putting in an additional headphone jack. A spokesperson mentioned that these devices were meant to restore balance in All Creation. Another spoke of the law of conservation of mass and something something and Samsung said that that person was not an employee but merely a booth babe from the Valley. No more statements were forthcoming

Note

[Anonymous Coward]

"Our flagship might explode. Stand back, y'alls, cuz here comes the bet show of your life!"

The last thing Samsung need at this point in time

[Anonymous Coward]

what with the Apple 'thing' happening next week.
Still no one wants a device that explodes no matter who makes it.

Re:The last thing Samsung need at this point in ti

[Anonymous Coward]

Grenades are devices. I bet our military very much prefers the exploding kind.

So at the airport

[rossdee]

The TSA will confiscate your battery.

"Its OK you can buy a new one at your destination"

Quality assurance

[Nidi62]

I can see the testing questions now:

How satisfied were you with the intensity of the explosion?

On a scale of 1 to 3, what degree would you say your burns are?

How much would you have to dislike a person before you would consider getting them this product as a gift?

Gotta make sure the customers are getting quality products after all!

Maintain momentum?

[excelsior_gr]

Momentum is maintained anyway, so that's easy. Maybe they need to do something to maintain speed, but they don't have to worry about momentum.

Re:w0t?

[SeaFox]

Do you guys even read before you submit read before you submit?

Clearly you don't.

Re:w0t?

[ITRambo]

AC may have been referring to "the battery of the Galaxy Note 7 battery". That struck me as an odd phrasing to not catch and correct before posting.

Now the batteries have batteries?

[Anonymous Coward]

reports of users claiming that the battery of the Galaxy Note 7 battery

Problem is related to USB-C charging interface

[rsborg]

Are the issues something related to bad cables?
see: Benson Leung

Re:w0t?

[Hognoxious]

Yo dawg, I herd u like totally failing...

Re:w0t?

[Rob Lister]

Brought to you by the Department of Redundancy Department.