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Verizon Workers Can Now Be Fired If They Fix Copper Phone Lines (arstechnica.com)

Verizon has told its field technicians in Pennsylvania that they can be fired if they try to fix broken copper phone lines. Instead, employees must try to replace copper lines with a device that connects to Verizon Wireless's cell phone network, ArsTechnica reports. From the article:This directive came in a memo from Verizon to workers on September 20. "Failure to follow this directive may result in disciplinary action up to and including dismissal," the memo said. It isn't clear whether this policy has been applied to Verizon workers outside of Pennsylvania. The memo and other documents were made public by the Communications Workers of America (CWA) union, which asked the Pennsylvania Public Utility Commission to put a stop to the forced copper-to-wireless conversions. The wireless home phone service, VoiceLink, is not a proper replacement for copper phone lines because it doesn't work with security alarms, fax machines, medical devices such as pacemakers that require telephone monitoring, and other services, the union said.

27 of 314 comments (clear)

  1. Where to now? by sycodon · · Score: 5, Interesting

    I left AT&T because they are fucking douche bags
    I left Sprint because they were incompetent douche bags
    I left T-Mobile because They were worse than AT&T...and they are douche bags

    Now I'm with Verizon. Who do I go to next when they start pulling this type of shit on me?

    --
    When Fascism comes to America, it will call itself Anti-Fascism, and tell you to give up your guns.
    1. Re:Where to now? by Karl+Cocknozzle · · Score: 5, Funny

      I'm considering rigging up a string and tin-cans contraption, myself.

      It sort of reminds me of the South Park where Mr. Garrison invents the world's ultimate transportation device--it goes 300 MPH safely on the ground, allowing us to simply skip out on the humiliation of being groped in airport security lines. It does require the operator to insert a "safety wand" into their ass, and the countrols are manipulated using a phallic object via the tongue, but as all the people trying it out say "Well, it's a little uncomfortable at first, but still beats dealing with the airlines..."

      Mobile phone carriers and telephone companies in general are arriving at that level of hatred--people would rather be literally dry ass-fucked uncomfortably for hours than deal with them.

      --
      Who did what now?
    2. Re:Where to now? by Tablizer · · Score: 5, Interesting

      You have 3 choices? Wow!

      For about 3 months we had three choices, but then Douche Inc merged with Bag Inc.

    3. Re:Where to now? by Anonymous Coward · · Score: 5, Funny

      Try moving to a country with a free market.

  2. Making it official, but... by Karl+Cocknozzle · · Score: 5, Insightful

    Although this seems to formalize a policy, the reality is that the various telephone companies have been cutting budgets for maintenance of copper phone lines, switching stations, and networks for many years. Ask anybody who has a business need for POTS lines about how hard it is to get any problems with them corrected--it's basically impossible. If you fight with them long enough and ward off enough attempts to be switched to a VoiP service to replace the broken lines, they'll trigger a "truck roll" and then tell you "it's all good" when it's clearly not "all good."

    For example, every one of our remote sites we have a POTS line for the times when (not if, when) the main internet access is offline, taking the VPN to access that facility from HQ offline as well. I have a POTS line at each that I can dial-up to and remotely administer things. Guess how much fun it is to discover a noisy line with a modem? (Hint: Not fun.) Guess how even much more fun it is to discover you have a noisy line at a site in the middle of the only time of year you ever need to use that POTS line, during the Internet outage at that site? (Hint: Super-not-fun.)

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    Who did what now?
    1. Re:Making it official, but... by omnichad · · Score: 4, Informative

      This is just part of the pain of moving from analog to digital.

      No, it's not. Copper lines carry digital data just fine. This is cheaping out on last-mile.

  3. Of course by sl3xd · · Score: 5, Informative

    Apparently it's not enough to getfederal subsidies for copper telecom.

    No, they want to destroy the infrastructure they're getting federal subsidies to maintain.

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    -- Sometimes you have to turn the lights off in order to see.
  4. Not entirely true by BringsApples · · Score: 5, Informative
    From tfa:

    Technicians can fix the copper line “if the customer does not qualify” for wireless service. In those cases, the tech must document the reason the customer didn’t qualify for VoiceLink.

    “It is a requirement that migration to VoiceLink be your first option when the customer qualifies and the trouble is in Verizon's network,” the memo says.

    So it looks like if a tech is called to a site where all they have is voice over copper, and they're having issues with said VOC, then the techs are to simply test to see if the wireless service will work there, and if so, switch them to it. If not, then fix the copper line.

    I'm not defending Verizon, but the headline here is misleading.

    --
    Politics; n. : A religion whereby man is god.
    1. Re:Not entirely true by myth24601 · · Score: 5, Funny

      I'm not defending Verizon, but the headline here is misleading.

      You must be new here.

      --
      No matter where you go, there you are.
    2. Re:Not entirely true by sjames · · Score: 4, Interesting

      And if they fix the copper rather than switching to wireless wherever possible, they are subject to "disciplinary action". So yes, they can be fired for repairing the copper.

      Looks like you didn't give Verizon their money's worth.

  5. Your cable TV provider? by drnb · · Score: 5, Funny

    I'm sure your cable TV provider could provide you with a land line. Hmm ... maybe you need to become more tolerant of douche bags? ;-)

    1. Re:Your cable TV provider? by swalve · · Score: 4, Insightful

      A voip line from a cable company isn't a land line. A land line is a hunk of copper that doesn't go dead when the power goes out. I am 40 years old, and I have NEVER had a landline outage.

    2. Re:Your cable TV provider? by Anonymous Coward · · Score: 3, Funny

      Vote Cthulhu for President, why vote for the lesser of two evils?

    3. Re:Your cable TV provider? by networkBoy · · Score: 4, Interesting

      I have, but I live on a dead end street and the outage involved a car and the pole that fed my street... I'll give them a pass on that.

      As to this issue:
      call in for "broken" Cu line (really just a yanked wire) and verify that the tech put on the wireless solution.
      have your house robbed and the alarm fail because it's not a land line.
      claim on your insurance and inform them why the alarm didn't work.
      Let your insurance company act as a force multiplier in the ensuing sueball against Verizon.

      --
      whois gawk date unzip strip find touch finger mount join nice man top fsck grep eject more yes exit umount sleep dump
    4. Re:Your cable TV provider? by drnb · · Score: 5, Interesting

      A voip line from a cable company isn't a land line. A land line is a hunk of copper that doesn't go dead when the power goes out. I am 40 years old, and I have NEVER had a landline outage.

      My cable provider's modem has an optional battery so that e911 functionality is still available during power outages.

      If I did replace my current copper connection I might just plug the modem into a UPS I have layout around.

      FWIW I used to work in telecommunications and spent some time in phone company central offices. They battery room was impressive and scary.

  6. Forcing customer to non regulated service by Bugler412 · · Score: 5, Insightful

    Basically, not only is Verizon abandoning the copper cable plant that they built and were expected to maintain because they accepted government money to build it and maintain it in the first place, but they are also involuntarily switching customers from a Public Utility Commission regulated utility to an unregulated one that lacks features of the land line service. I'm absolutely sure that the obvious illegality of this has been appropriately muted by well applied lobbying and campaign dollars to the appropriate local and state politicians right?

    1. Re:Forcing customer to non regulated service by bluefoxlucid · · Score: 3, Insightful

      Regulation risk is a good thing. If you can follow regulation for $50,000,000 or skip it for $2,000,000, you break a few rules. That's good. It's efficient, and prevents regulation from breaking everything.

      Regulation risk is a good thing. If you keep flaunting regulations and breaking the rules because you can, the regulators can and should start raising criminal conspiracy charges, holding expensive investigations, and otherwise bringing actual threats to your business. That's good. It's efficient. It keeps businesses from fucking around too much, because the judiciaries and regulatory bodies will eventually express their complete lack of amusement if you keep doing this horse shit.

      Regulation risk is a good thing. If our regulations can't keep businesses in line, we need to re-examine if our regulations are behind the current technology. Maybe it's time we lifted some restrictions; maybe we re-define some of the proscribed behaviors to exclude valid and beneficial behaviors; and maybe we didn't make ourselves clear the first time, and need to write more-stringent regulations to put these miscreants back in their pen. The situations change and the rules must adjust, either to allow what should no longer be contraband or to correct for a new method of achieving an unacceptable state without violating existing regulations.

      Remember: Congress can and has investigated businesses in expensive ways for not following the rules. Disney made promises a few years ago about regulatory changes, and then did exactly what they said they wouldn't; Congress, having passed new rules allowing them to do what they did, cost Disney quite a lot of money having a Congressional Hearing to allow Disney to explain themselves. They've done it to Microsoft. They've done it to Exxon. Enron had executives walked out in chains, because if you keep doing shit like that, the cost of coming to wet yourself in front of Congress will be the least of your eventual worries.

      By all means, try to cherry tap the boundaries a bit. Hopefully you learn quickly that fire is hot, or maybe you get someone's attention and they redraw the lines. Error correction is an important part of a stable system.

  7. This is about power, control, and greed... by fallen1 · · Score: 3, Interesting

    Greed: Don't fix the copper wire infrastructure we get paid to maintain.

    Control: If you're moved off of copper wire POTS, then in an emergency or power outage you cannot effectively call for help. Wireless systems get overrun with numbers of calls if the emergency is large enough (hurricane, tornado, flood, etc) and your call will not get through. Or you won't have power (wireless), whereas copper is designed to (almost) always have power and JUST WORK.

    Power: See above. Put on your tin foil hat, but this is one step in a wave to disrupt and control communication when a "state of emergency" or "martial law" is declared. Just wait.

    --

    Dream as if you'll live forever.
    Live as if you'll die tomorrow.
    ~Anonymous~

  8. And yet by sjames · · Score: 5, Interesting

    When asked about raising the data limits on wireless, they cry about how overloaded their wireless is.

  9. Re:Oh no! by anegg · · Score: 5, Informative

    One problem I can foresee is that although there is a process in place *now* for keeping the copper in place (it it can be justified), once the FIOS or wireless solution is in place, that premise will probably never be "qualified" to have a copper line hooked back up, so a future need for the copper line cannot be met. The other is that the Verizon "battery backup" is ridiculous - my FIOS backup battery lasts for 8 hours from the time that the power goes out (not 8 hours of call time) and it needs to be replaced every 1 to 2 years. When I had copper service, and we had a house power outage of a week or so in duration (happens roughly 1/year), I could still make phone calls. Now... tough luck. And this means that the E-911 system/service that I've been paying for years to build and maintain won't be there for me if my emergency happens when the power is out.

    Dismantling the copper telephony infrastructure should be a public utility decision, not something the phone company does by subterfuge and one-on-one interactions with home owners who don't understand the ultimate ramifications.

  10. Re:I'm having a really big antenna installed today by Anonymous Coward · · Score: 5, Insightful

    The native New Hampshire people want you to fucking quit polluting their state with stupid.

  11. Re:Other issues by fahrbot-bot · · Score: 4, Informative

    Most modern landline phones are powered with wall current.

    In the US, at least, POTS lines power the phone using DC current over the POTS (copper) line -- for normal phone usage -- no house power is needed for ring, dial tone and calls in/out. VoIP modems provide this power to the phones from either house current or their battery backup. Extra features the phone may have, like voice mail, are usually powered by house current and unavailable during a power outage.

    --
    It must have been something you assimilated. . . .
  12. Re:Other issues by CanadianMacFan · · Score: 5, Insightful

    The cordless phones and phones like that need power from the outlet in order to work. That's why one should keep an extremely cheap, no-frills phone on hand in case there's an emergency so that there is something that will work with the landline if nothing else does.

  13. Comment removed by account_deleted · · Score: 3

    Comment removed based on user account deletion

  14. A vote for Dem validates the tactics of the DNC by drnb · · Score: 3, Informative

    A vote for Hillary, well any Democrats on the ballot, is rewarding the tactics of the DNC. They don't care if people bitch and moan. They only care if people vote Democrat. Bitching and moaning and then voting Dem makes all your complaints irrelevant. Things will not change, a party will not reform, until they lose the votes of otherwise loyal voters. Your only power is your vote, not a letter nor an email nor a text nor a post nor a tweet.

  15. Re:Fiber everywhere by somenickname · · Score: 4, Insightful

    Because corporations are more sophisticated now. They realize they can take government subsidies for rolling out internet infrastructure and, when they don't actually deliver, there are no consequences.

  16. Stein Anti-Vax by Chromium_One · · Score: 4, Informative

    This again? Stein supports vaccination, but has a problem with the way business is conducted by the FDA.
    http://www.snopes.com/is-green...

    For the nuke comments, sadly, I have to give you that one.
    https://twitter.com/DrJillStei...

    Think I'm doing a write-in for my cat this term.

    --
    When you live in a sick society, just about everything you do is wrong.