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Class Action Lawsuit Grows Over iPhone 6 Plus 'Touch Disease' (vice.com)
Nearly 10,000 people have joined a class action lawsuit against Apple over the screen-freezing "touch disease" afflicting many iPhone Six Plus phones. An anonymous Slashdot reader quotes Motherboard:
Lawyers who filed a class action lawsuit against the company in California earlier this fall have signed on three additional law firms to support their case, and an additional class action lawsuit related to the issue has been filed against Apple in Utah... Apple will not perform logic board-level repairs for consumers, which require soldering and reseating of millimeter-size components. This means the only Apple-sanctioned "fix" for a touch diseased phone is to buy a new one... Apple has been replacing touch diseased iPhone 6 Pluses with $329 refurbished ones, some of which are showing symptoms of touch disease within days or weeks of being replaced.
Despite contacting Apple five separate times, the reporter has yet to receive any official response, although "I have gotten hundreds of emails from consumers who have had to buy new phones to replace their broken iPhone 6 Pluses."
Despite contacting Apple five separate times, the reporter has yet to receive any official response, although "I have gotten hundreds of emails from consumers who have had to buy new phones to replace their broken iPhone 6 Pluses."
Steve Jobs must be rolling over in his iGrave
Samsung has courage to issue massive recall. Apple has courage to remove headphone jack.
Apple has been replacing touch diseased iPhone 6 Pluses with $329 refurbished ones
Stay classy, Apple
When all you have is a hammer, every problem starts to look like a thumb.
Seriously, how can you fuck up the touch experience on a touchscreen device?
My wife and I both bought the 6+ when it came out.
I'm on my 9th replacement unit. She's on her 7th.
Every time we need to get our phones replaced, it takes about 1-2 days of messing around at the Apple store to make it happen. We've tried to get new phones (like, boxed units), but they won't do it. We always have to wait for a refurbished replacement. This is somewhat strange because I had a lemon MBP several years ago and after the third repair they just gave me a brand new machine. I know others who have had similar experiences with other Apple equipment- but not on the 6+. They simply flat out refuse to give us new phones.
Furthermore, the quality of the refurbished units is below average to say the least. Some of mine have had scratches/dings/dents on the chassis (I take good care of my equipment, when I had to give them my original 6+ it was literally in NIB condition, so I think it's fair for me to expect a replacement device in equivalent condition). Others have had marks across the LCD screen. One had an intermittent headphones connector (good thing that's no longer a problem on the iPhone 7), one had an intermittent lightning connector, and yet another had a touch ID sensor that wouldn't work 100% of the time. Every time I get a new device, there appears to be more things wrong with it and the quality of the device OOTB seems to be lower than the one before it.
It's pretty much a cluster fuck, and I'm wondering why we dropped over $1K/pop on a "premium" device only to be treated this way.
We're both at the point where we just want reliable working hardware. We no longer care what that is, our brand loyalty towards Apple has been eroded over the years and the iPhone 6+ issues are just the icing on the cake.
My current iPhone 6+ is already flaking out again (WiFi is intermittent, it keeps acting like airplane mode is enabled but it's not), I don't doubt it'll be long before I have to take it in again. Her iPhone is already showing signs of display corruption. We've both agreed that the next time we get them replaced, they're both going on Craigslist and we'll be switching to Android or some other hardware that we can at least depend on for 2-3 years of reliable service.
Neither of us care about slimmer phones. We'd both happily pay upwards of $2K for a device that lasts a good 4-5 years with a battery that lasts more than a day of hard use. It's sad that Apple doesn't seem interested in taking our money, but there's not much we can do about that except to vote with our wallets, which is precisely what we'll be doing from now on.
The Maine Implied Warranty is the little known law that protects Maine consumers from being sold seriously defective items. It can be an Unfair Trade Practice to refuse to honor the Maine Implied Warranty Law within four years of sale. The basic test for possible implied warranty violations is as follows: The item is seriously defective, The consumer did not damage the item, The item is still within its useful life and is not simply worn out.
No class action needed.
This is what you get. It repeats over & over. We all know the difference between ignorant and stupid. Keep buying Apple so I can keep laughing at you and pre-judging you. When I see that logo I know I am dealing with an idiot. /discuss
No. The point the GP is making is that you get to replace it with a different Android phone, with dozens of vendors offering very competitive models.
Apple thought that they could just screw their loyal customers. But now with a class action suit the class action lawyers will make millions and the consumers will get $100 coupons that they can only use towards future Apple purchases (and then the cycle will repeat).
I'm an American. I love this country and the freedoms that we used to have.
Has that ever been enforced? Just because it is plastered on a EULA doesn't make it legal.
GX270/280-era 'capacitor plague'. I forget the exciting story of industrial espionage and vendor shoddiness; but for some reason a lot of substandard electrolytic capacitors made it into the supply chain. They had a tendency to swell, leak; or just derate far faster than expected. When the capacitors are supposed to be part of the circuit that supplies the CPU with appropriately regulated power, this does wonders for reliability.
It wasn't exclusive to dell, pretty much all desktop motherboards of the period used electrolytics, and the flawed capacitors were widespread; but they had a massive number of affected units and did their best to be total scum about honoring warranties, so they came off looking pretty bad.
Luminous Town Electric, a capacitor manufacturer, hired a scientist who worked for Rubycon Corporation, another and rather more up-market capacitor manufacturer. As part of the 'unwritten' terms of employment, he was supposed to steal Rubycon's far superior electrolyte formulation, a trade secret mix of chemicals that make Rubycon's capacitors so good. But he screwed up - accounts differ as to if he made an error, or if Rubycon management found out about the industrial espionage and swapped the formula on file for a deliberately defective one. Either way, Luminous got hold of a dud - and, thinking they now had Rubycon's famous electrolyte formula, went straight into production without testing it. They made and sold a lot of capacitors before customers realised that the new Luminous capacitors were prone to explode after a while.
A person buys a $700 smart phone phablet that is ~7 mm thick. There are postings on the internet of the phablets bending under stress.They don't protect it with a case or they buy a flexible case for it. They know the phone is not unbreakable, not water-proof, fragile when dropped from height. They do something to bend the phone over and over and over for months. They're surprised when the phone begins to fail. They insist that they're "entitled" to have the phone they broke replaced with a new, or upgraded model, for free. Internet rage ensues. Brand warfare postings abound and flame-wars erupt. Hilarious.