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Class Action Lawsuit Grows Over iPhone 6 Plus 'Touch Disease' (vice.com)
Nearly 10,000 people have joined a class action lawsuit against Apple over the screen-freezing "touch disease" afflicting many iPhone Six Plus phones. An anonymous Slashdot reader quotes Motherboard:
Lawyers who filed a class action lawsuit against the company in California earlier this fall have signed on three additional law firms to support their case, and an additional class action lawsuit related to the issue has been filed against Apple in Utah... Apple will not perform logic board-level repairs for consumers, which require soldering and reseating of millimeter-size components. This means the only Apple-sanctioned "fix" for a touch diseased phone is to buy a new one... Apple has been replacing touch diseased iPhone 6 Pluses with $329 refurbished ones, some of which are showing symptoms of touch disease within days or weeks of being replaced.
Despite contacting Apple five separate times, the reporter has yet to receive any official response, although "I have gotten hundreds of emails from consumers who have had to buy new phones to replace their broken iPhone 6 Pluses."
Despite contacting Apple five separate times, the reporter has yet to receive any official response, although "I have gotten hundreds of emails from consumers who have had to buy new phones to replace their broken iPhone 6 Pluses."
Steve Jobs must be rolling over in his iGrave
Samsung has courage to issue massive recall. Apple has courage to remove headphone jack.
Apple has been replacing touch diseased iPhone 6 Pluses with $329 refurbished ones
Stay classy, Apple
When all you have is a hammer, every problem starts to look like a thumb.
Seriously, how can you fuck up the touch experience on a touchscreen device?
My wife and I both bought the 6+ when it came out.
I'm on my 9th replacement unit. She's on her 7th.
Every time we need to get our phones replaced, it takes about 1-2 days of messing around at the Apple store to make it happen. We've tried to get new phones (like, boxed units), but they won't do it. We always have to wait for a refurbished replacement. This is somewhat strange because I had a lemon MBP several years ago and after the third repair they just gave me a brand new machine. I know others who have had similar experiences with other Apple equipment- but not on the 6+. They simply flat out refuse to give us new phones.
Furthermore, the quality of the refurbished units is below average to say the least. Some of mine have had scratches/dings/dents on the chassis (I take good care of my equipment, when I had to give them my original 6+ it was literally in NIB condition, so I think it's fair for me to expect a replacement device in equivalent condition). Others have had marks across the LCD screen. One had an intermittent headphones connector (good thing that's no longer a problem on the iPhone 7), one had an intermittent lightning connector, and yet another had a touch ID sensor that wouldn't work 100% of the time. Every time I get a new device, there appears to be more things wrong with it and the quality of the device OOTB seems to be lower than the one before it.
It's pretty much a cluster fuck, and I'm wondering why we dropped over $1K/pop on a "premium" device only to be treated this way.
We're both at the point where we just want reliable working hardware. We no longer care what that is, our brand loyalty towards Apple has been eroded over the years and the iPhone 6+ issues are just the icing on the cake.
My current iPhone 6+ is already flaking out again (WiFi is intermittent, it keeps acting like airplane mode is enabled but it's not), I don't doubt it'll be long before I have to take it in again. Her iPhone is already showing signs of display corruption. We've both agreed that the next time we get them replaced, they're both going on Craigslist and we'll be switching to Android or some other hardware that we can at least depend on for 2-3 years of reliable service.
Neither of us care about slimmer phones. We'd both happily pay upwards of $2K for a device that lasts a good 4-5 years with a battery that lasts more than a day of hard use. It's sad that Apple doesn't seem interested in taking our money, but there's not much we can do about that except to vote with our wallets, which is precisely what we'll be doing from now on.
Why would you replace a defective device with one that you know will probably develop the same problem? Oh right, vendor lock-in. Told you so.
The new shiney is out. Tradition at Apple is to tell people "you aren't still using that old junk, are you?"
The Maine Implied Warranty is the little known law that protects Maine consumers from being sold seriously defective items. It can be an Unfair Trade Practice to refuse to honor the Maine Implied Warranty Law within four years of sale. The basic test for possible implied warranty violations is as follows: The item is seriously defective, The consumer did not damage the item, The item is still within its useful life and is not simply worn out.
No class action needed.
I vaguely remember Dell going through something like this except is was bad capacitors that leaked and affected systems blue screen and Dell told the phone support people to "Do everything you can to blame it on the customer" and not to do any warranty replacements.
This is what you get. It repeats over & over. We all know the difference between ignorant and stupid. Keep buying Apple so I can keep laughing at you and pre-judging you. When I see that logo I know I am dealing with an idiot. /discuss
Apple thought that they could just screw their loyal customers. But now with a class action suit the class action lawyers will make millions and the consumers will get $100 coupons that they can only use towards future Apple purchases (and then the cycle will repeat).
I'm an American. I love this country and the freedoms that we used to have.
Pert damn near every EULA I've read bans the right to sue - and forces people to go to arbitration.
So I'm sorta confused on how a class action law suit is happening.
_ _ _ Go for the eyes Boo! GO FOR THE EYES!
Apple never used to be like this, they used to over engineer and produce rock solid products with top end hardware. But if you still believe that you've been drinking too much Apple juice. Apple today is sort of dying the same fate as Sony. Trying to cut corners to make a buck but living off it's past elitist moniker to keep margins up above others. You basically buying a Chevy that is priced like a Cadillac. Even Apple Care is less of a warranty then what it once was. Until some of these class action suits hit home and Apple product sales start to really falter. Apple will just continue its marketing behavior and ignore its customers. Actually the one thing that has saved Apple has been its forgiving customers, but even that is showing cracks.
These days electronics, along with just about everything else, are not made to last. This is precisely why I buy cheap, easily replaceable Android smartphones. There is no point in spending 800 some dollars on an iPhone 6 Plus when you could just buy a laptop. I'm laughing at the sheep that buy the iPhone because it is perceived as a status symbol.
A person buys a $700 smart phone phablet that is ~7 mm thick. There are postings on the internet of the phablets bending under stress.They don't protect it with a case or they buy a flexible case for it. They know the phone is not unbreakable, not water-proof, fragile when dropped from height. They do something to bend the phone over and over and over for months. They're surprised when the phone begins to fail. They insist that they're "entitled" to have the phone they broke replaced with a new, or upgraded model, for free. Internet rage ensues. Brand warfare postings abound and flame-wars erupt. Hilarious.
Apple is building a new campus with Norman Foster that is estimated to cost $5 billion.
It seems to me that Apple is degrading rapidly. It is apparently very difficult to get manager like Steve Jobs.
I'm noticing the same symptoms on my iPod Touch. (I know, but I don't need a cell phone.)
"I have gotten hundreds of emails from consumers who have had to buy new phones to replace their broken iPhone 6 Pluses."
"Had to buy"?
Was somebody holding a gun to their heads and forcing them to go to the Apple store?
No sig today...
New phones, not new iPhones. Never owned an Apple device, but if any other manufacturer treated me like that, you can bet your backside that I would have switched to a competitor for my next phone!