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GlobalSign Error Causes Widespread Internet Issues (theregister.co.uk)

An anonymous reader writes: GlobalSign, one of the root CAs globally, has 'inadvertently revoked its intermediary certificates while updating a special cross-certificate. This smashed the chain of trust and ultimately nullified sites' SSL/TLS certificates. It could take days to fix, leaving folks unable to easily read their favorite webpages.' The issue may take up to four days to resolve itself.Two hours ago, GlobalSign said it was able to identify the problem, but due to caching issues, many of its customers were still experiencing issues.

18 of 39 comments (clear)

  1. Nothing to see here by Anonymous Coward · · Score: 1

    Just the NSA inserting themselves into another certificate system. Carry on.

  2. Their email to us by Anonymous Coward · · Score: 3, Informative

    This is what I got in my inbox at 11:56 PST

    Dear Valued GlobalSign Customer,

    In follow up to our earlier email communication describing the issue you are experiencing with your GlobalSign certificates, our engineering and support staff have put together a troubleshooting guide that will help you resolve the certificate revocation error. We will continue to update this troubleshooting guide as new updates are added.

    OCSP Revocation errors - troubleshooting guide: https://support.globalsign.com/customer/portal/articles/2599710-ocsp-revocation-errors---troubleshooting-guide

    If you continue to have issues, we welcome you to open a support ticket here: https://support.globalsign.com/customer/portal/emails/new

    Thank you as we continue to work to resolve this issue. We will communicate additional updates with you.

    Lila Kee
    Chief Product Officer
    GMO GlobalSign

    US +1 603-570-7060 | UK +44 1622 766 766 | EU +32 16 89 1900
    www.globalsign.com/en

  3. Happened to me by 110010001000 · · Score: 2

    This happened to me when trying to read the previous article on theguardian. With Chrome I didn't see an easy way to get around it. I am sure there is a way in the settings, but who bothers with trying to figure that out.

  4. Everything is going to be messed up by Waffle+Iron · · Score: 1

    It turns out that when you're facing east, north is actually on your right. Why did it take so long for people to discover such a fundamental global sign error?

    1. Re:Everything is going to be messed up by Hognoxious · · Score: 1

      That's just like the town where I grew up. And I was born with a plastic spoon in my mouth.

      --
      Confucius say, "Find worm in apple - bad. Find half a worm - worse."
    2. Re:Everything is going to be messed up by ganjadude · · Score: 3, Funny

      plastic spoon? well hot dog you must come from royalty. All we got is these here sticks we dun found in the yard

      --
      have you seen my sig? there are many others like it but none that are the same
  5. SNAFU... by Feral+Nerd · · Score: 1

    Facebook once forgot to renew some certificate on one of its user tracking systems. For about half a day I could not go anywhere on the internet with the exception of a few really ancient pages written in archaic HTML without getting at least three nag-windows complaining about an expired Facebook SSL certificate.

  6. Is that all? by Yggdrasil42 · · Score: 2

    "unable to easily read their favorite webpages"
    Oh, that's allright then.

    I pity the sysadmins working overtime tonight.

  7. Well on the plus side by Anonymous Coward · · Score: 1

    On the positive side, at least this shows that some CRL and OCSP servers are actually responding and that browsers are using them. That's good news. Oftentimes those damn servers don't respond.

  8. Caching by Tablizer · · Score: 1

    but due to caching issues, many of its customers were still experiencing issues.

    Caching can be a PITA. Our org's default PDF viewer caches pages, and we constantly get complaints about users seeing outdated info. It doesn't respect the usual conventions of "no-cache" meta tags and even F5. Adding a random URL parameter sometimes works, sometimes not.

    Isn't caching also a security risk? If you discover bad content, such as malicious embedded JavaScript, you'd want it replaced immediate with the good version when available.

  9. Re:Edge has given me 1 error all day by ganjadude · · Score: 1

    arstechnica kept screwing up for me earlier in the day

    --
    have you seen my sig? there are many others like it but none that are the same
  10. Re:Slashdot still available by ganjadude · · Score: 1

    arstechnica was giving me hell all day. it would work, then it wouldnt. not sure if related but its not usual i have issues with ars

    --
    have you seen my sig? there are many others like it but none that are the same
  11. Funny by Archfeld · · Score: 1

    For the last week I've been getting NAG popups on Slashdot relating to improperly named and/or dated cert's from ADS served up. The related name is optim something or other and was generally date related. I finally turned on AD blocking to stop the recursive, very intrusive pop-ups. If this continues I'll just leave the AD blocker up and to hell with supporting /. The quality of ads has taken a severe downturn here and the continued auto play ads are really beginning to annoy. As much better as the place was getting under the 'new' management it seems to lost ground again recently. Just as a side note doesn't logging in posting, moderating and meta-moderating on a regular basis make me a fan of Slashdot ? Why the hell would ANYONE want to follow this crap on Facebook ?

    --
    errr....umm...*whooosh* *whoosh* Is this thing on ?
  12. Re:We need to end the system as it is today by bill_mcgonigle · · Score: 1

    We need DNSSEC and DANE. Let people get and offer multiple DANE records for multiple CA's so when one of them fucks up (like this, or they get untrusted for acting like typical CA's do these days) the client can follow the other chain.

    Browsers can have a quality meter that shows how good the trust metric is - a few sigs for a cert would increase the score, absent other metrics.

    When the DNSSEC root gets a 2048-bit signature in the next year, we'll see adoption start to creep up. We do have all the tech now to solve these problems - deployment is the current issue.

    --
    My God, it's Full of Source!
    OUTSIDE_IP=$(dig +short my.ip @outsideip.net)
  13. Sad... by Stormy+Dragon · · Score: 3, Funny

    To discover the headline was "(Global Sign) Error..." and not "Global (Sign Error)..."

  14. Is there compensation? by real+gumby · · Score: 1

    Globalsign being an American company, do they owe anyone money?

  15. Re:SSL etc. = 1 fuckup after another by vtcodger · · Score: 1

    Gee. You don't think that it could be possible that doing computer security even adequately is beyond what people are capable of actually doing? Golly, that might mean that e-commerce is doomed and that all computers are really good for is research and entertainment.

    That might put a kink in some folks plans to promote the cloud into a vehicle that will enrich them beyond all belief.

    --
    You can't see ANYTHING from a car, You've got to get out of the goddamned contraption and walk...Edward Abbey
  16. Re:We need to end the system as it is today by fredan · · Score: 1

    We need DNSSEC....

    No we don't.