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Higher-End Smartphones Make You Happier, Says JD Power Study (cnet.com)

A new J.D. Power study published Thursday found that users who pay more for their smartphones report higher satisfaction than those who pay less for their smartphones. The study also found that among ATT and Sprint customers, Samsung phones ranked highest in overall satisfaction, while T-Mobile and Verizon customers preferred Apple iPhones. Jessica Dolcourt via CNET writes about the other conclusions made by the J.D. Power study: - Customers of ATT, Sprint, T-Mobile and Verizon (full-service carriers) report more satisfaction than customers on Boost Mobile, Cricket, MetroPCS and Virgin Mobile (co-contract carriers).
- Full-service customers pay an average of $361 for their phones compared with prepaid customers' $137 average.
-Customers who pay more for their phones report higher satisfaction.
- This is likely because high-cost phones perform better. (Editor's note: no duh)

19 of 126 comments (clear)

  1. Consumers are trained well. by Anonymous Coward · · Score: 3, Insightful

    Consumers are trained well.

  2. $5k hookers make you happier than $5 crackwhores by Anonymous Coward · · Score: 5, Funny

    ..more News at 11, dont go anywhere elsee now.

  3. Or... by squiggleslash · · Score: 5, Interesting

    ...maybe it's because people who buy $600 phones tend to have more money (and less worries) than people who buy $50 devices.

    I'll be honest, the most expensive modern smartphone I bought was a Galaxy Nexus. It definitely didn't make me happier; the quirks and horrible UI actually made me switch to a flip phone in an effort to regain my sanity.

    --
    You are not alone. This is not normal. None of this is normal.
    1. Re:Or... by frovingslosh · · Score: 4, Insightful

      Maybe it is because people who pay $700 for their phone and then see someone else who got a phone for under $100 are damn well determined to justify their choice. Even if it has an Intel chip in it rather than a Qualcomm chip.

      --
      I'm an American. I love this country and the freedoms that we used to have.
  4. Happy about what? by ark1 · · Score: 2, Insightful

    Life? Phone? ROI? Value?

    1. Re:Happy about what? by SolemnLord · · Score: 2

      How comfortably light their wallets feel.

    2. Re: Happy about what? by Anonymous Coward · · Score: 2, Insightful

      Stockholm Syndrome. They are stuck with it, paid too much to ditch it. They come to love it.

  5. Or is it self-justification? by LesFerg · · Score: 3, Insightful

    This is likely because high-cost phones perform better.

    Maybe the people who forked out all that cash are just trying really hard to convince themselves they got something better than the cheaper options?

    It's a coping mechanism to hold of the fits of depression when they accept that it's still just a phone with some annoying silly apps on it.

    --
    If I had a DeLorean... I would probably only drive it from time to time.
  6. A well known psychological bias by GuB-42 · · Score: 4, Insightful

    I don't know the name of this bias but when someone invests a lot in something, he will tend to convince himself that he made the right choice.
    That's how audiophiles will clearly notice the effect of their $1000+ cables and will consider it money well spent whereas the one who used zip chord will probably be less satisfied, even though he paid 100x less for the same objective result.

    1. Re:A well known psychological bias by ArtemaOne · · Score: 2

      Reminds me of the people who pay a fortune for digital cables that pass the 1s and 0s no better than the cheap cables (not referring to how quality affects it over a great distance). And then I'm reminded of the people who would convert their 128kps MP3s to 160kps and imagine they hear an improvement.

    2. Re:A well known psychological bias by QRDeNameland · · Score: 4, Informative
      --
      Momentarily, the need for the construction of new light will no longer exist.
    3. Re:A well known psychological bias by Velocifero · · Score: 2

      Confirmation bias may be more accurate.

  7. Re:having more money by drinkypoo · · Score: 2

    Having more money makes you happier!? NO SHIT!?

    Only until your needs are met, including some entertainment. After that, more money does not mean more happiness. With that said, fancier phones have more RAM, and faster NAND. I have found these to be far and away the most critical measurements to look at to determine how a device will behave. CPU speed is way way down in importance below whether the screen looks good or how good the audio is.

    --
    "You're right," Fisheye says. "I should have set it on 'whip' or 'chop.'"
  8. Re:So ... by Anonymous Coward · · Score: 2, Insightful

    Post-purchase rationalization. People who spend more for something will rarely admit that they got ripped off, so they try to convince themselves that the product was worth it.

    This is standard behaviour for most Apple customers.

  9. Happiness != satisfaction with phone service by No+Longer+an+AC · · Score: 2

    I'm very pleased with my phone's hardware. It came out 2 years ago and I've had it for about 18 months.

    What I'm dissatisfied with is the fact that it's still running Lollipop.

    Overall though it really hasn't affected my overall happiness in life.

  10. Re:$5k hookers make you happier than $5 crackwhore by Anonymous Coward · · Score: 5, Informative

    People who drive a Ferrari or Porsche generally live healthier overall and have a substantially better quality of life. They also have larger homes in general.

    We should abandon Obamacare and give everyone a Ferrari.

    Also, give one to everyone in Japan - that should increase the size of their houses.

  11. Re:having more money by ClickOnThis · · Score: 3, Interesting

    Many studies have indicated that people are happier when they feel well-off compared to others as opposed to being well-off in an absolute sense.

    https://sciencehouse.wordpress...
    http://www.telegraph.co.uk/new...
    http://livingeconomics.org/art...
    https://www.quora.com/Is-it-mo...
    http://content.time.com/time/h...

    It's a bit distressing to learn that we get a kick from schadenfreude, but there it is.

    --
    If it weren't for deadlines, nothing would be late.
  12. Scientific proof by Laxator2 · · Score: 5, Funny

    There is an old example of how scientific proof can be obtained for the conclusion that you actually want.

    A scientist puts a flea on the table and shouts at it:

    "Jump!"

    And the flea jumps.
    Then the scientist carefully cuts off the flea's legs, puts it back on the table and shouts:

    "Jump!"

    And the flea does not jump.
    After this, the scientist happily writes down on his notebook:

    "After it lost its legs, the flea cannot hear anymore."

  13. Re:$5k hookers make you happier than $5 crackwhore by pnutjam · · Score: 4, Insightful

    If the carrier doesn't sell it, most consumer don't know it exists.