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Microsoft Survey Shows Negative Online Interactions Affect People In Real Life (computerworld.com)

"Preliminary results of a new Microsoft survey show nearly two-thirds of people surveyed had at least one negative online experience that had an impact on them in the real world, ranging from a loss of trust in others, increased stress or sleep deprivation," reports Computerworld. Microsoft's chief online safety officer writes: Both adults and teens said they became less trusting of others in the real world after a negative interaction online (adults: 31%, teens: 29%). Consequences to adults that outpaced those to teens included the older generation becoming less trusting of people online (42% of adults vs. 37% of youth), and a reluctance to participate in blogs and other online forums (23% of adults vs. 20% of teens)... The study, "Civility, Safety and Interaction Online -- 2016," polled youth ages 13-17 and adults ages 18-74 in 14 countries... Half reported being "extremely or very" worried about online risks generally, with the most common concerns being unwanted contact (43%) and various forms of harassment (39%).
Microsoft's blog post urges people to "Embrace digital civility and model healthy behaviors for young people both online and off" -- and also notes that today is World Kindness Day.

60 comments

  1. Social Media Cesspits by Anonymous Coward · · Score: 0

    I guess that MS is pointing the finger at the likes of Facebook etc.
    These cesspits of abuse are nothing but trouble.
    Just avoid them and let the negativity pass you buy.

  2. SPAM by Anonymous Coward · · Score: 0

    If that various forms of harassment (39%) would dare to include one of the most ubiquitous persistent and *really* pernicious form of harassment as is the unwanted phone calls, or email and web pages tons of SPAM then we are 100% of the people.

  3. People perform large parts of their life online by Anonymous Coward · · Score: 0

    Is this really different from what people experience outside of the internet?

    Can they really tell with this survey if people are more civil or less civil on the internet than outside?

    1. Re:People perform large parts of their life online by mrbester · · Score: 1

      How about they reverse the conditions for the survey? I'll bet a lot of people are untrusting online because of negative experiences in real life...

      --
      "Wait. Something's happening. It's opening up! My God, it's full of apricots!"
    2. Re:People perform large parts of their life online by Anonymous Coward · · Score: 0

      A better question is how these people would be protected from failing a job interview, since Internet trolling and squabbles are nothing in comparison to the imminent real-life letdowns of various kinds. Or maybe these people are basement dwellers who don't want to face the real world, ergo they put "all in" on the Internet.

  4. Satya Nutella by Anonymous Coward · · Score: 0

    Go home...

    1. Re:Satya Nutella by Anonymous Coward · · Score: 0

      Go home to this?

      http://www.chinasmack.com/2010...

      Would you? It's no wonder them indians want to leave to greener pastures. Any pasture!

    2. Re: Satya Nutella by Anonymous Coward · · Score: 0

      Was going to say something mean to the authors of this study. However, given that they work for Microsoft, I'm sure they have plenty of suicidal thoughts on their own.

  5. so by Anonymous Coward · · Score: 0

    if i have negative interactions with windows 10, that means they have to disable tracking and letting me update my machine whenever i want to?

    or will they still do it all by force, like a fucking internet rapist?

    honest question for those at microcuck

  6. Anonymity, even partial, equals cruelty by HBI · · Score: 4, Interesting

    No social contract. Look through history...if you are an unknown quantity in a place, you are safe in doing nasty things. Do you really think raping and pillaging cities and towns after battle was driven by blood lust - no, it was just that normal forms of enforcement weren't happening, and no one knew you.

    This is unsurprising and won't change.

    --
    HBI's Law: Frequency of calling others Nazis is directly correlated with the likelihood of the accuser being Communist.
    1. Re:Anonymity, even partial, equals cruelty by Mashiki · · Score: 3, Insightful

      You ah...looked at FB page? Or even a FB comments system on various sites including news sites in the last oh 8 years, where peoples real names are included. That's some of the most vitriolic stuff you'll ever see, because people can be identified and in turn can be intimidated. Hell look at the number of cases where someone has been "identified" for posting something that's contrary to another person, and they'll get their friends/followers/etc to try and get them fired for it. Much more difficult to do if you're anonymous. FYI: Raping and pillaging wasn't because people didn't know who was doing it. It was precisely because the loser would know exactly who was doing it to them. The entire point was intimidation, fear, and imposing their power over individuals. An individual doing it would be a nameless person in that crowd, but everyone knew who was doing it.

      --
      Om, nomnomnom...
    2. Re:Anonymity, even partial, equals cruelty by Anonymous Coward · · Score: 0

      You ah...looked at FB page? Or even a FB comments system on various sites including news sites in the last oh 8 years, where peoples real names are included. That's some of the most vitriolic stuff you'll ever see, because people can be identified and in turn can be intimidated. Hell look at the number of cases where someone has been "identified" for posting something that's contrary to another person, and they'll get their friends/followers/etc to try and get them fired for it. Much more difficult to do if you're anonymous. FYI: Raping and pillaging wasn't because people didn't know who was doing it. It was precisely because the loser would know exactly who was doing it to them. The entire point was intimidation, fear, and imposing their power over individuals. An individual doing it would be a nameless person in that crowd, but everyone knew who was doing it.

      Sounds like the plot of the show "The Internet Ruined My Life".

    3. Re:Anonymity, even partial, equals cruelty by Mashiki · · Score: 1

      Sounds like the plot of the show "The Internet Ruined My Life".

      Sometimes, I wish that reality was more like fiction. Then you start seeing shit like this.

      --
      Om, nomnomnom...
  7. And even worse for business by NotInHere · · Score: 3, Insightful

    I'm sure that people who had negative interactions online are horrible for your ad based business.

  8. Sticks and stones may break my bones ... by CanadianRealist · · Score: 3, Interesting

    Thankfully I've never been attacked with sticks and stones. And you can't be attacked with sticks and stones through the internet.

    But contrary to the old saying, names can and frequently do hurt, as they are intended to do. And calling people names and any other sort of verbal abuse is very easy online. Likely much easier than it is in real life since you don't even have to see the person you are abusing.

    At the same time online abuse may in some ways be less painful or threatening since your abuser is not present. A threat to do physical harm is much scarier when the person is actually right in front of you. However the sheer number of people online means you will probably be subject to much more such abuse online than in person.

    On of the great things about the internet is that it can connect you to all sorts of wonderful resources. Unfortunately it also connects you to every abusive, vile, stupid (etc. etc.) person anywhere on the planet.

    1. Re:Sticks and stones may break my bones ... by Anonymous Coward · · Score: 1

      There was a great article in Scientific American a while back that proved that emotional pain was real pain, in the sense that it activated all the same areas of the brain that physical pain would. With that idea being supported by data, I would state that purposefully inflicting emotional pain should carry the same weight as purposefully inflicting physical pain.

      We have a national crisis on our hands in terms of mental health. Perhaps one of the fuels feeding such a crisis is the extreme lack of empathy, or even awareness of another's point of view. People are becoming adult children, who care not about the impact of their desires, they get the desire first and the deal with the fallout.

    2. Re:Sticks and stones may break my bones ... by Yvan256 · · Score: 1

      And you can't be attacked with sticks and stones through the internet.

      Peter Griffin would disagree with you.

    3. Re: Sticks and stones may break my bones ... by GoodNewsJimDotCom · · Score: 1

      Proverbs 12:18 Thoughtless words can wound as deeply as any sword, but wisely spoken words can heal.

    4. Re: Sticks and stones may break my bones ... by Anonymous Coward · · Score: 0

      Proverbs 12:18 Thoughtless words can wound as deeply as any sword, but wisely spoken words can heal.

      Probably less chance of a word wound being actually fatal though compared to a sword wound.

    5. Re:Sticks and stones may break my bones ... by Anonymous Coward · · Score: 0

      More startling than that, in my view, is how the internet has shown how many truly horrible people there are in society. There is a whole world of maliciously disgusting people in the world, possibly in my own suburb, who I had no idea not only existed but absolutely revels in doing harm.

      I want to know more about these people because I want to know what has created them, if they're views and personalities are understandable and legitimate and if we can do anything to improve the conditions that causes these people to become so malignant. I supposed I'm a simple and naïve person who believes in basic good and innocent positivity but these people make me doubt that there is any natural good force in the world and that any such force is a false creation built on childish platitudes. I really don't want to believe that but it's getting harder and harder to get away from the feeling that hate is too strong and too prevalent.

    6. Re:Sticks and stones may break my bones ... by Anonymous Coward · · Score: 0

      samefagging pussy.

      People spend too much time in cuddle bubble hugboxes, rather than in struggle hurtboxes.

      I would wager most of the people hurt by words never actually go out and experience real life, plus they are to some degree; autistic.

      It's called thick skin, like a callous you only earn it through hard work. I'm sure you don't understand the concept of working hard with your hands, but hey, one can hope.

    7. Re:Sticks and stones may break my bones ... by Anonymous Coward · · Score: 0

      The heck does samefagging mean?

      I used to stack pallets of 25KG and 40KG in a hot factory for a job. So, you're wrong on that point. You're false argument of cuddle boxes is based on exactly the kind of malignant that I was talking about. You've added nothing to the discussion but hatefulness based not on anything defensible but on you're own crappy personality which is copycatting other malignant hateful personalities.

      There's a hypocrisy here, you and people who think and act like you are a cuddlebox for themselves. Such hate does not grow unless it is hidden in a dark comfy place with other pieces of hate. What would you do without your cuddlebox? Why, you might have to grow up and actually respect human beings and broaden your consideration and tolerances to socially function.

      Life isn't necessarily a cure or an answer to emotional sensitivity. Many sensitive people go out and face hard situations, some are able to adapt and some are not.

      Just about all of what you said seems to be based on prejudice more then anything else. You made up your mind well before now that you hate sensitivity in people and you go out and spread hate against it, to what end I don't know. I've met some hateful people and none of them give any indication that they've actually realised that they need to think about where their hate is taking them and what effect it's having. It's certainly not doing anything constructive.

  9. In other news, water is wet by JoeyRox · · Score: 1

    Why would a negative experience interacting online be any different in how it affects us vs a negative experience interacting offline? Have we all be interacting with 'bots online instead of real people?

  10. Re:World Kindness Day. by Yvan256 · · Score: 1

    https://fr.wikipedia.org/wiki/...ée_internationale_de_la_gentillesse

    The date was moved to november 3rd. It seems the english version of the page is not up-to-date.

  11. Schizophrenia? by drinkypoo · · Score: 2

    A lot of people act like "on-line" "doesn't matter" because it's "not the real world". But since the internet is really just a collection of things which exist here in meatspace, that's exceptionally stupid.

    --
    "You're right," Fisheye says. "I should have set it on 'whip' or 'chop.'"
  12. Worse if using real name? by petes_PoV · · Score: 1

    the most common concerns being unwanted contact (43%) and various forms of harassment (39%).

    The two qualifiers to this would be the level of "community" where the negative interaction took place and whether the individual receiving this negative interaction was identifiable or using a pseudonym.

    One can imagine that "public" humiliation would result in a worse outcome for the recipient. Where the individual could be identified in the real world. Possibly even physically encountering their abuser.

    However, the level of sensitivity of individuals varies widely. Some are resilient enough to shrug off a bout of internet abuse while others can be severely affected - even if their account was entirely anonymous. Maybe there is a lack of education in how to cope with anonymous attacks? Should people be reminded that having someone you have never met insulting your avatar cannot possibly have any real meaning, since they know nothing about you. Maybe people should be taught how to toughen up - since cultural norms for behaviour (both online and offline) vary wildly across the world.

    --
    politicians are like babies' nappies: they should both be changed regularly and for the same reasons
  13. Socially backward company pretends to be social? by Anonymous Coward · · Score: 0

    How did it happen that someone with social ability is employed at Microsoft??? Soon to be fired, I suppose. All hail former Microsoft CEO Monkey Boy.

  14. Snowflakes by Anonymous Coward · · Score: 0

    Grow a backbone candyarses.

  15. Timely clickbait article. by grumling · · Score: 1

    This morning I did a mass unfollowing on Twitter. Amazing the amount of vitriol that's been going through the past few months, from people who up until this year were mostly interesting to me for their ability to entertain. That and all that bitcoin crap that I never bothered to purge. Here's hoping my feed can get back to hobbies and tech news again.

    --
    "Well, good luck finding a judge that doesn't run a bestiality site."
    1. Re:Timely clickbait article. by JustAnotherOldGuy · · Score: 0

      This morning I did a mass unfollowing on Twitter.

      I cut out the middleman by not having a Twitter account, lol.

      Maybe it's just me, but I don't want to "follow" anyone. I don't care what their next bon mot or timeless bit of 140-character wisdom will be. I don't want to be interrupted every minute or so by hearing about someone's "awesome lunch" or what their cat did or how Biff and Mandy are breaking up again. I guess it boils down to the fact that I just don't care.

      I've looked through a lot of Twitter comments in the last several years and although some of them are witty, entertaining, or useful, the majority (99.999999999999%) aren't. Twitter is the confetti of the internet and the flakes of gold leaf are far and few between.

      I'm just not willing to sift through all that noise to find something of value. It's like looking for something to watch on Netflix- it seems like I spend way more time looking than watching.

      I have shit to do, I can't spend my life tapping out replies to everyone who just bought a breakfast bagel. But for those who do like Twitter and do find it useful or whatever, more power to ya.

      --
      Just cruising through this digital world at 33 1/3 rpm...
  16. Re:Socially backward company pretends to be social by Anonymous Coward · · Score: 1

    They are just publishing parts of their spyware data. Since they snoop on the microphones, identities, passwords and emails of each Windows 10 user, they can correlate each windows error report, forced update and forced reboot with the swearing and other negative communication afterwards.

  17. Re:World Kindness Day. by flyingfsck · · Score: 1

    Fuck! Fine the fucker a fucking Pound!

    --
    Excuse me, but please get off my Pennisetum Clandestinum, eh!
  18. Re:Only if you let them by CanadianRealist · · Score: 3, Insightful

    they can't hurt you IF YOU CHOOSE to not let the words hurt you

    True. But that's easier said than done and many people who know the rhyme still are hurt by name calling and criticism, even if they have "chosen" not to be.

    The issue there is privacy, you shouldn't be putting personally identifiable info online

    You don't need to put any personal information online to be subject to abuse. If you post anything anywhere where people are allowed to comment on it, you can be subject to negative comments. You've posted anonymously. I could still have been offended by your comment and gone off on a rant and started calling you names. If you checked back to see if anybody had replied to your comment you would see that. If you are completely immune to such attacks, that's great. I suspect that quite a few people are not.

    I also avoid putting personally identifiable info online because of concerns like what potential future employers might think of my personal views.

  19. Re:Socially backward company pretends to be social by Anne+Thwacks · · Score: 1
    Let them do some practical research with that data:

    It has long* been suspected that computers fail more often when being sworn at or insulted. Now they can find out if its really true. Given how often people swear at Windows, there should be a lot of data.

    * Only yesterday I was reminded of a discussion on this topic I had 30 years ago, and that it wasn't a new idea then - that discussion was about how it had applied in the 1960's.

    --
    Sent from my ASR33 using ASCII
  20. Universities are providing coloring books by Anonymous Coward · · Score: 0

    To calm students who are distressed after Trump's victory, universities are handing out coloring books and Play-Doh. No, not to students' kids. Perhaps people just need to not be so fucking fragile. Yes, that was an f-bomb. Deal. With. It.

  21. Re:Fantasy land vs REAL life by Anonymous Coward · · Score: 0

    How dare you speak in such way about important Microsoft research?!

  22. 3 things that happend to me in the past year by Anonymous Coward · · Score: 1

    All three of these happened in the last year and have changed how I use the internet. On a thread about physical exercise that was rather productive and reasonable i said i tried swimming for a year but had to give it up because breathing small amounts of chlorine vapor-droplets got in my sinuses and caused coughing fits the next day. Also, when i swam hard it put stress on my elbows because i was pulling myself through the water. When i picked up heavy things my elbows hurt from the strain. Somebody tore me apart. said i was a terrible person because i might discourage someone from swimming who it would be very beneficial for. nobody really came to my rescue either. On a thread about software interfaces i posted something i was working on that used skeuomorphism in a rather humorous way. I got torn apart in reviews because thats an old style of programming and new interfaces use blocks and tiles and are more modern. but whats wrong with diversity? does everything have to be the same? Thank god the internet didn't exist a couple thousand years ago when civilizations were emerging or they would all have to be the same. On a bicycling forum i posted some pictures of a repair-modification that i made that was pretty interesting both from the intended effect and how i did it. I got torn apart because the workmanship wasn't perfect. I was told they were all trying to make bicycling a 'premium' sport and my lame work was making bicycling look like a sport for bums. I can see why a lot of forum are just turning into jokes, memes and cat videos. if you say anything that people don't like they come at you with guns ablazing. I've learned to generally keep my mouth shut about most things. maybe i shouldn't even have posted this.

    1. Re:3 things that happend to me in the past year by Anonymous Coward · · Score: 0

      I've had similar experiences. I think, at heart, people are just assholes.

  23. Re: Only if you let them by Anonymous Coward · · Score: 1

    That's not the meaning of the saying. The saying is to remind you that they can't hurt you IF YOU CHOOSE to not let the words hurt you, by singing this little rhyme. It's a little ditty taught to children, so they keep words said by mean kids in school in context.

    Uh, no. Like many things taught to children, however well-meant, it is a flawed and therefore dangerous lesson. Consider your choice of words, you are making being hurt out to be a choice. Making feelings a matter to be controlled and subdued. And giving no weight of burden to the offender. Rather than providing context, you are distorting it.

    And while you may say that children are unable to apprehend the learned erudition of adults, that does not excuse the application of a lesson that flies in the face of reason and experience. At best, your well-meant reduction is an ill-advised simplicity. At worst? It is harmful on its own.

    I recommend abandoning the saying. Reject it, move on, and find a better means of accomplishing whatever valid objective you may have.

  24. Online IS real life by Anonymous Coward · · Score: 0

    Online words are just as meaningful and powerful as any other words.

  25. Microsoft, please lead by example by Anonymous Coward · · Score: 0

    Stop with the heavy-handedness patent tolls on Android.

    Drop OOXML and embrace ODF.

    Fix the bugginess of your software.

    Stop spying on people using Windows 10.

    The list goes on and on. How about acting in a digitally civil way yourself, dear Microsoft. We want to like you. But you're a digital bully, so you make that impossible.

  26. Seems like a good thing. by Gravis+Zero · · Score: 1

    Honestly, I think people should be less trusting of people, especially when it comes to businesses. The sooner people recognize that everyone has their own agenda then the better off everyone will be.

    --
    Anons need not reply. Questions end with a question mark.
  27. I lost all trust... by MoarSauce123 · · Score: 1

    ....especially in the bloodsucksers from Microsoft.

  28. Re:Trump kept a Hitler from being elected by __aaclcg7560 · · Score: 1

    Funny. That's what they said about Obama.

  29. Re:Fantasy land vs REAL life by __aaclcg7560 · · Score: 1

    Microsoft Research is so important that Microsoft closed the research campus in Silicon Valley. I had a job interview there a few years ago. Either the place was extremely busy that no one left their cubicle or it was dead, dead and dead. Walk down a few blocks, you can lunch time crowd of Googlers walking with the unicorns. I'll take Google job over Microsoft job any day.

  30. This is why you should be good and loving always by GoodNewsJimDotCom · · Score: 0

    God wants us to be good and loving to everyone. This should also be done online. Encourage others and be nice to them. You might find people encouraging you back when they succeed.

  31. Yeah by bigdavex · · Score: 1

    Also, things said on the telephone affect people "in real life".

    --
    -Dave
  32. Re:Trump kept a Hitler from being elected by Anonymous Coward · · Score: 0

    Grab them by the pussy!

  33. Re:Trump kept a Hitler from being elected by Jzanu+Syr · · Score: 0

    Trump is the antichrist who will bring on the destruction of the US and the destruction of the world unless he is stopped early and never returns. Prison works.

  34. MS weak tech support affects me in real life by mbeckman · · Score: 1

    Way more than social media, buggy MS software and wimpy tech support have cost me weeks of sleep and degraded all areas of my life. Let's see THAT study.

  35. The ANY sexual orientation loophole by Anonymous Coward · · Score: 0

    After seeing the Sixty Minutes interview it seems Trump doesn't know about the gaping loophole the current Supreme Court made with their reinterpretation of law to cover sexual orientation they made for the LGBT community that left a gaping hole that prevents schools from discriminating against pedophiles who want to be teachers, and other similar situations that lend themselves to abuse. So Hitler may have a chance in a few years when we are further down the path

  36. Tokyo is one of the safest city by Anonymous Coward · · Score: 0

    The chance of meeting someone you know in Tokyo, even between Japanese people, is practically 0% because of very large population and well developed public transportation.
    But it is much safer than many smaller cities around the world where the chance of meeting someone you know is higher.

    In fact, I would argue opposite. "Partial or full knowledge creates cruelty, because you can guess your chance of succesfully being cruel."
    One data that backs up my argument is that sex crimes are more likely to be between members of family, school, church, etc., than complete strangers.

  37. Duh Captain Obvious... by Anonymous Coward · · Score: 0

    Thanks Mickey$oft for letting us know that.

  38. Re: Only if you let them by SuiteSisterMary · · Score: 1

    Sticks and stones can break your bones, but names can scar you for life.

    The problem with the original 'names can never hurt me' rhyme is that it teaches the children that their natural and correct reaction to emotional assault is wrong and shameful, and compounds the trauma.

    It's as bad as the 'violence never solves anything' meme.

    --
    Vintage computer games and RPG books available. Email me if you're interested.
  39. Re:World Kindness Day. by Anonymous Coward · · Score: 0

    -1 ??

    Sarcasm hath no place here :-(