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New Chrome Extension Automatically Negotiates With Comcast For Rate Discounts (fiercecable.com)
A technology company called Trim aims to take away the stress and displeasure associated with talking to Comcast service representatives. They have created a bot via a Google Chrome extension that negotiates with Comcast reps over the internet, seeking discounts for various services offered by the cable giant. FierceCable reports: Trim is marketing the tool in this somewhat hilarious YouTube video, which shows the subscriber, "Brian Roberts," typing his Comcast customer information (name, phone number, email, etc.) into the application. The bot takes it from there, initiating chat with a Comcast "analyst" named "Sukhwinder."
"Hi. I'm trying to lower my bill," the bot says. "I don't want to upgrade anything or change my plan at all. I just want to get the best possible rate for my area. Can you help?" As the video shows, users can engage in one of four classic video games as the chat slowly runs its course. (The Trim developers in the video choose Pong.) The bot has two settings: "autopilot," which lets you sit back and watch it negotiate for you; and manual, which lets you step in.
"Hi. I'm trying to lower my bill," the bot says. "I don't want to upgrade anything or change my plan at all. I just want to get the best possible rate for my area. Can you help?" As the video shows, users can engage in one of four classic video games as the chat slowly runs its course. (The Trim developers in the video choose Pong.) The bot has two settings: "autopilot," which lets you sit back and watch it negotiate for you; and manual, which lets you step in.
No, they aren't saving anything, it is pretty clear from the video. They are a non-functioning startup with false claims, both on the video and their website, which still has job openings about developers so they can actually ship anything that remotely works.
This article is false, this is just in ideation phase, with some mockup.
If you watch the video, most of all they are a company for harvesting personal data, like correct addresses, names, phone numbers and services, which is valuable to marketers. These bozos don't do anything for you, you are a product for them.
Fake (and recycled) news has been a staple of /. for a decade or more!
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If it isn't already. One might ask if Trim has already offered a complementary package to Comcast, tunable to allow some discounting and paid for by the elimination of both the pesky customers and the somewhat costly customer service drones. And so effectively creating an even higher wall to attack if you want some sort of customer service.
contact your bot, see if we can work something out.
Jeez what is the world coming to?!
Will get you an automated reply which once Comcast figures out you are a bot, will immediately set you up to be charged the highest rate possible.
Of course, all the information you provide the "bot" (Name, address, phone number, account number and anything else you offer up like a fool) will be sent to the nice company who is just trying to get you the best deal from Comcast possible (or more likely, just create a customer list of known Comcast customers so they can sell your information to interested parties.)
Besides, Comcast, like other carriers, only offer their *best* deals to people who are leaving (turn it off! Now!) or New Customers who are shopping around and know what questions to ask. Usually the absolute best deals come with strings, like a 24 month term with an early termination fee that would make Warren Buffett weep and a *discount* only applied to the first month so they can legally advertise the too good to be true deal.
No BOT can manage this.... Trust me.. It's a scam trying to pass itself off as a way to get around a scam.
"File to fit, pound to insert, paint to match" - Aircraft Maintenance 101
We need a Chrome extension that would break Comcast up into pieces.
You are welcome on my lawn.
This is a complete rip off. After getting your name and email address, they ask for cell phone number, then ask for login to your bank account. _Not until you do all of that will you get access to the software_. And then it doesn't work. Stay far far away.
BeauHD, take this garbage down. This is a scam. That ask for all your info and bank account number. BE RESPONSIBLE FOR WHAT YOU DO FOR ONCE.
Since the bulk of the Comcast reps on the other end of the line are doing little more than entering the customer's comments and choosing from a list of pre-made responses, this truly is a bot vs. bot conversation. I've designed and built call centers for companies like American Express. The humans in the call centers are glorified text-to-speech engines with almost no knowledge or expertise on what they're discussing. They follow scripts and don't know how to deviate very far from their loops.
In the end they will lay their freedom at our feet and say to us, Make us your slaves, but feed us. - Fyodor Dostoyevsky
This is a scam. To work as an editor on a site for tech news surely some technical knowledge is required. Even my aging mother knows that zapping the monkey doesn't really mean you get a million dollars.
I suppose I can't expect much critical thinking, common sense, or hell, basic brain stem function from an avowed Democrat. BeauHD - bringing Slashdot scams your grandma is savvy enough to avoid and Trump hit pieces. I guess it beats jacking it to Hillary droning "stronger together" or whatever that crooked old bitch was on about.
CumCasket strikes again!
I call it sweet justice. All I feel sorry for is the poor drone having to waste their lives for a paycheck chatting to a bot. I hate that comcast or all the companies that try to profit through customer disservice pit theses drones against their customer.
Some drink at the fountain of knowledge. Others just gargle.
If you have highly scripted Comcast employees from some back of nowhere, sic Watson on them.
Twitter supports and protects racists - by smearing their critics with the "Hate Speech" label.
Yes indeed. This for anyone who didn't notice the "BeauHD" tag. That's Slashdot's tag for "complete amd utter bullshit.
BeauHD almost makes one wish we could trade him for that guy who used to post those stupid misinformed hosts file tirades years ago, ABC or whatever he was called.
I haven't been with Comcast for about year now, but whenever I ask about promos or discounts on chat, they pretty much automatically tell me to call in to the billing/sales voice line and that they don't have the authority to make plan changes via chat. Perhaps some others can chime in with their experiences.
So by my experience, this automatic negotiator bot is a no go from the git go because you can't negotiate via chat.
Consumerist stories about Comcast.
One of the stories: Comcast: 2014 worst company in America. Comcast was selected as worse than Monsanto!
"how does this crap get slashdotted"
- t. comcast shill
I'm gonna write a Firefox extension to negotiate with CenturyLink. It's 3 responses to CenturyLink will be "What?", "Bullshit!", and "What?"
http://www.asktrim.com/tos
"You are responsible for all reversals, chargebacks, claims, fees, fines, penalties and other liability incurred by the Company, or a third party caused by or arising out of your breach of this Agreement, and/or your use of the Services. You agree to reimburse the Company, a user, or a third party for any and all such liability.
You acknowledge that you are responsible for the accuracy of all payments sent using the Services, including but not limited to the accuracy of the amount paid and the recipient. The Company shall not be responsible or in any way held liable due to inaccurate payments, including but not limited to sending an incorrect amount of money or sending money to an incorrect recipient."
In other words we fuck up, you pay for it.
The video is really short, it did NOT negotiate a lower cable bill and it certainly is NOT funny let alone "Hilarious".
Shame on you BeauHD and double-shame on Slashdot.
...the video doesn't show you the whole "conversation" until the end showing it actually got any results.
As such, unproven, thus, useless.
Come on Slashdot, take this crap down. Advertising for a SCAM is really pathetic.
When my contract is up, Comcast always jacks up my price. So, all I have to do is call up and say, "Cancel my service; I'm going to a different provider." (e.g, DirectTV). Their response is automatic: They try to plead with you, then they transfer you to the "Loyalty Department." Then you negotiate with them. I kept my same rate for the next contract period!
The FCC is on their case, too...so, they're trying to act "responsible," when...in fact...they have only their own "bottom line" at stake. Losing a customer is worse than charging a fair price, and the rubes who don't know about the "Loyalty" department are overcharged.
I'm an AC this time, because I have no doubt Comcast tries to find out the name of folks who share this "privileged" information with others, so they can be punished by "Loyalty" the next time they call.
I wonder how many people are using this, as I am, to finally decide to stop visiting this site. Whatever editor allowed this article to post, needs to get a job in another field.
Politics; n. : A religion whereby man is god.
I don't like to reward churlishness, but here you go:
http://www.npr.org/2016/11/17/...
Everyone is saying it's fake but they just gave me a $10 credit...