Amazon Unveils 'Self-driving' Brick-and-Mortar Convenience Store (seattletimes.com)
Amazon announced Monday it has built a convenience store in downtown Seattle that deploys a gaggle of technologies similar to those used in self-driving cars to allow shoppers to come in, grab items and walk out without going through a register (Editor's note: the link could be paywalled; alternate source). From a report on Seattle Times: The 1,800 square-foot store, officially dubbed "Amazon Go," is the latest beach in brick-and-mortar retail stormed by the e-commerce giant, which already has bookstores and is working on secretive drive-through grocery locations. It's clearly a sign that Amazon sees a big opportunity in revolutionizing the staid traditions of Main Street commerce. Located on the corner of Seventh Avenue and Blanchard Street, the store is open to Amazon employees participating in a testing program. It is expected to be open to the public in early 2017.
It is called "self checkout". You still need a person there to make sure people aren't stealing stuff. This is just a way to save on labor costs.
Who cares? How does this affect anyone? I'm sure I'll be modded troll rather than answering the questions, because Slashdot users hate the tough questions.
hotel mini bar like where if you bump something you are billed?
and one person at a time?
Apparently it's called "shoplifting".
Yes, we love you Big Brother. Everything you do to spy on us is for our own good, really.
Is it ironic or telling that a story about a business location that allows you to take content without stopping at a register is behind a paywall?
-Styopa
So I'm going to be a naysayer here (and yes I watched the video)
1. How do you control age restricted materials?
2. How do you control for multiple people co-ordinating to select a complete set of goods?
3. How are they going to use the huge amount of personal information they will collect on what you buy?
4. You can't pay with cash.
5. You have to have a smart phone plus the Amazon App. So it verges on "company store" mentality and all the negative connotations of "company towns"
6. You can't come in and browse to see if you want to shop at the location before committing.
7. How do they control for turning your phone off after entering the store (or the battery dies)?
I am Slashdot. Are you Slashdot as well?
also no 21 and up items can be sold with no one there and in some states you must use the full checkout lane.
Grabbing items in a store and not going through a register/checkout was created many, many years ago. It is called shoplifting.
The most common jobs for Females in the US is Retail Cashier. The most common jobs for Males in the US is driver. Amazon is coming out with a store which doesnt need cashiers and Google is coming out with a truck which doesnt need drivers.
Just what are people with only high school supposed to do? This is not Europe where govt pays for you to go to college. Many poor families cannot afford college and need jobs which can be done with a high school education.
If this goes on the govt. will have to fund college including a living stipend while people made redundant go back to college to learn skills for the new economy.
**Life is too short to be serious**
Even cashiers are being automated. https://www.youtube.com/watch?...
At one time Walmart pushed vendors to put RFID in all items. They hoped to remove checkout lines - fill your basket and walk out the door.
Maybe technology has moved that magic step forward. Plus the world is **ready** for this - we've all been using self-checkout stations for awhile now --- and many of us are still waiting in the Thanksgiving lines at Walmart.
Prime is working for our family. Beyond "Top Gear Two" (TGT :-) The Grand Tour being a favorite - we do buy more. Just click and it arrives - terrific for those things We Need but it isn't worth driving to the store to get them.
A local grocery store is putting in some kind of "drive in" --- details short at this time. Change is coming.
I was behind a YOUNG couple at a self checkout in a grocery store. She had TWO items. She scanned the item and it didn't work, then she scanned it 3 more times before it took. Then she LAYS IT BACK on the rubber mat. Scans the 2nd item and of course the machine started complaining about it not being correct. You have to place it IN the sack because that is how it knows. The WEIGHT determines it. When you scan an object, it knows the weight. After she scanned the 2nd item and then placed both in the sack, she sits her purse on the table too. It's starts complaining again. She picks it up, inserts her chipped card, and pulls it out and then inserts it again. I'm sitting there just shaking my head. She then plays with her phone, shows something to her boyfriend and by this time I'm thinking about saying something, but from their youth, and they were wearing college clothes I was thinking if I said something, they would have to run off to their safe space. It amazes me that kids that should be "connected" with all of this tech had that much trouble with a self check out. My mom is in her 80's and handles this stuff like no ones business.
I'm not interested in being tracked like this. I would be interested in a store that just used RFID tags (like this one) and had a simple conveyor belt at the checkout to view the items and RFID codes (to make sure they match). It could auto-bag things, too. It would then ask me for money. I would insert cash, take my change, and leave. Probably less complicated, too.
You can eliminate cashiers without tracking the hell outta me.
With this kind of description I thought we'd have a moving ttore, roaming around in the streeets at night, preying on unsuspecting customers. Or something along these lines...
Isn't what is described more like a self-service store?
Or a "Mass-Surveillance" store if you absolutely need to use catchy buzzwords...
an unlimited student loans get's you to college and it's very easy to get one.
We need more tech and trade schools like Germany! and they have good unions there as well.
So how does this store meet American's with Disability Act (ADA) or support people who do not have a cell phone?
While the later might be legal, the former sure is not and ADA does not require person to have cell phone.
Requiring a person to 'register' is probably illegal for a store in the USA at least.
And all places are legally required to take cash as payment...so how do some road tolls get away with cashless systems?
When your site is so broken that I have to open up the source and read the article in HTML, you probably shouldn't even be in this industry.
If i understand the summary correctly ( who reads the article? right? ), it seems we in the Netherlands already have such systems in stores like Albert Heijn (ah.nl). They also have smaller "AH 2 go" stores at trainstations. In both the bigger and smaller stores, you can scan items yourself by barcode. In most stores that I know of there is like 75% self-service (you scan each product, instead of some employee) and 25% normal in the smaller stores. The bigger stores are like 50%/50% I guess.. younger people using the newer system, older people just doing their usual business. I can't say i can really back this up by statistics, but seems reasonably fair to my experiences around the country.
AH has had the system for 1,5 years now I guess and it works great. Most lines are gone and people seem to understand it after some trying and like it after that. I do see some people chosing the normal line, even though it's a long line with people and only 1 or 2 employees helping them and the 4 automated ones have no line.., they still chose the normal line because i think they are afraid of the new system or they just need something that the automated system cant give them ( maybe 16+ stuff and other regulated products). I buy sigarettes from the employee, because he needs to check for age.
Also, I wanted to add that when i read the article I was hoping for news that they might have finally implemented some kind of full-store automation with RFID's in each product, which gives a lot more options for tracking inventory among other stuff ( also privacy-invading aspect.. we all know and dont like). Somewhere around 2006 I was invited to a project by Microsoft, Google and other companies where they showed their "Future store" ( in West Germany ) . It had most of the normal activities that people are used to in a regular food/drink/supermarket store, but revisisted from scratch and automated and improved. I couldnt find a link for the Future store concept, but maybe someone else can. It would be awesome to have some of those already proved technologies in the stores today, so we can really move past "waiting in lines" and get some more useful data out of tracking customers ( some balance between tracking/privacy.. ).
Last thing to add, some examples they had in the Future Store:
1) Fruit you pick up and put on the machine to determine the weight and cost, is automatically scanned by image recognition to determine the kind of fruit or vedgetable. So the normal buttons are gone and it scans automatically (at least in NL we have a button for each type of product and it will give you the price per weight unit). It could also detect multiple products in different rotations/overlappings etc. . It was fun testing it out and all in all it might be an improvement to the current system.
2) When you walked through the "alcoholic beverages area" and pick up a certain bottle, it would detect what was picked up (RFID mainly) and showed informatino about the product on the ground (or wall). It didnt seem useful to me and no idea how it would work with multiple people picking bottles.
3) They had a version of a clothing store where each item would be in some database and linked to a unique RFID code/chip. When entering the store, camera's and other sensors would detect if you are a returning customer and what you bought last time, preferences, among other data. After picking up some t-shirt or product, you would normally try it on and look in a mirror to determine quality/appearance, but the system would show this on a big screen and made a photo of you at certain times in the store ( or some stored photo for regular customers with a profile ) and showed the clothes you just picked up on you as a person. You could rotate and see how it would look like (roughly.. but pretty awesome for the time). They also showed that the inventory would not the difference between: having me pick up the article, "demo wear it" and putting it down again. Everything would be updated automatically.
4) Last for now; when you got some items
That is still school, just a different kind of it. There really are people who cannot or will not succeed in school but can succeed in every other aspect of their life. They shouldn't be swept under the rug of effectively mandatory mass education.
Lol.. good luck with the loss prevention on that.
Laws are rules for the court, but merely a bottom bar to hit for life. Think beyond laws in your actions always.
People with poor credit need not apply either. No cash, no credit card, no purchases when the power dies. You can't even get into the store without a smartphone with a data plan. What other data is their app copying from your device? Oh, and it costs you money for the privilege of letting them data mine you as you'll need to fork over for Amazon Prime for access. A store with this much computer vision can/will be making very detailed 3D profiles of you. It's Amazon's data. They'll be free to do whatever they want with it.
I'm fine with improving the efficiency of grocery stores and putting millions out of work and into poverty (all those non-teens employees you see at the store will be screwed. Sucks, but we don't go around smashing windows to keep profits of glass manufactures up), but please do it without all the data mining and bullshit subscription requirements. If not, I'll fight you all the way.
They didn't mention how you'd correct checkout errors. Just like the big ISPs, some banks, and shady companies make tons of billing errors in their favor, I won't trust automated billing unless they provide a clear way to dispute your bill and a way to see the bill update in real-time as you're selecting items. It shouldn't be difficult to put LED displays on all the shelving and show you your running total and item count.
Oh, and Amazon is a horrible company. They vastly overwork their employees, engage in shady business practices (lying about Prime's 2-Day shipping guarantee, putting vetting options after the date most employees quit from burnout, randomly restricting items to Prime only, etc...), and their warehouse contractors are basically slave laborers. If a non-Amazon, non-Walmart company wants to build stores like this I may visit those. I won't visit a physical Amazon store.
How would this system resolve the annoyances of existing self-checkout? What happens if your cart includes a bottle of wine or a head of lettuce? Could it sanely handle very light items or large and heavy items?
yes but they need not be 2-4-6+ years long. also hands on is an much better fit then 4+ years of Prue class room for people who have a hard time in school / for jobs / rolls where you really don't learn that well by cramming for tests.
"Alexa, on what aisle can I find aluminum foil?"
the preceding comment is my own and in no way reflects the opinion of the Joint Chiefs of Staff
How can they tell who picked up the item?
so what happens if there's a tag that says 30% sale of an item, but the system doesn't have it updated?
Who do you talk to in order to dispute, question?
How can you check the receipt total and make sure everything is correct and who do you talk to if there's a mistake?
How do you handle refunds?
maybe some kind of badge systems to fill the gaps.
Right the boot camps and certs really don't add up to any thing.
The College accreditation system can use some change. The tech/trade schools have accreditation that is more open to faster changes but did not crack down as much as they should of.
The non tech/trade schools have accreditation that makes it hard to do fast updates to class content and does not crack down on the transfer mess and joke classes for student athletes. Minor leagues for football and basketball can go a long way in fixing that.
When student-athletes spend more than 40 hours a week on the team they don't have time for class and The team travel schedule makes them miss a lot of class as well.
What happens when the bill is higher then the posted price do you need go through a big refund paperwork chain? vs just telling the cashier that wrong price came up. Also in laws say they must give you the lower posted price and they can't say the price went up and we do not up date the posted price till end of the day but our on line rules say we can up the price at check out.
I don't think there's a checkout in this model. You just fill your bag and walk out.
The self-service pay stations are a temp solution until they can be removed. IBM ran an ad in the 1990's that predicted the future for RFID technology - just grab items and walk out. Walmart tried to do it - requiring vendors to place RFID in all items. I don't know why the Walmart initiative failed.
Maybe technology has made the important step forward.
But you're correct - this is a labor saving initiative. People will be replaced by machines. Those new jobs? Robots. Here they come.
For a second I thought Amazon was trying to put their Kiva robots on the road, delivering a convenience store to a picker/customer. Like a roving 7-11. Actually, 7-11 in japan does have mobile truck mounted convenience stores for disaster ops, so making a self driving version with self-checkout is not that big a leap. Now the vending machines chase you?
The simple (TM) solution is to tag all products on display, then bill the customer for whatever he takes out of the store. The amount is deducted from a pre-registered credit or debit payment account. An alternative is to have a display terminal near the exit that will alert the customer on the items he is about to bring out, absent-mindedly or not. The customer then has the chance to return any items taken by mistake (he will still not be liable for shoplifting since he's still inside the store) or to call for the assistance of store staff if there's an error in the items scanned by the auto-checkout system
And some who die from it!
Shoplifter/thief in watch store in Africa switched watches from cheap to expensive and left store (paid for cheap one) assistent saw it , chased with a meat cleaver, cut of parts of thief. I watched. Took note, and always in the open market thereafter paid openly with no hidden discount.
Regards Eion MacDonald
Especially convenient for those jobless folks whose job was replaced by automation. Gives them more time to look for that job that will never come.
J