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Verizon Purges Unlimited Data Customers, Targets Those Using 200GB (arstechnica.com)

If you're a Verizon customer on an unlimited data plan who uses more than 200GB a month, you will soon need to switch to a limited plan or be disconnected, according to Verizon. "Because our network is a shared resource and we need to ensure all customers have a great mobile experience with Verizon, we are notifying a small group of customers on unlimited plans who use more than 200GB a month that they must move to a Verizon Plan by February 16, 2017," Verizon spokesperson Kelly Crummey told Ars Technica today. Ars reports: Since Verizon stopped offering unlimited data to new smartphone customers in 2011, this change affects only longtime customers who were allowed to hang on to the old plans. Verizon could simply force all customers who aren't under contract to switch to new plans, but instead it has periodically made moves that reduce the numbers of unlimited data subscribers. This policy will apply to people who average more than 200GB "over several months," Verizon said. Customers who do not move to limited plans "will be disconnected," Verizon confirmed. On limited plans, customers get reduced speeds after they exceed monthly data limits unless they purchase extra 4G LTE data. Verizon previously purged its unlimited data rolls in August 2016. In that case, Verizon set a limit of 500GB a month, the company told Ars today. This is more specific information than we previously reported. Shortly before the August 2016 move, Verizon told us that it was targeting customers who were "using data amounts well in excess of our largest plan size (100GB)," but Verizon did not specify that it was only targeting customers using at least 500GB. With the threshold being dropped from 500GB to 200GB, the latest move will affect customers who weren't using enough data to be caught up in the last round.

28 of 196 comments (clear)

  1. Unlimited? by Place+a+name+here · · Score: 5, Interesting

    So "unlimited data" customers who use more than a 200GB cap are forced into a limited plan? That's a rather odd definition of "unlimited" from Verizon.

    1. Re:Unlimited? by JoeMerchant · · Score: 5, Insightful

      If you want to be obtuse: unlimited plans are grandfathered, kept for existing customer loyalty purposes but not offered to new subscribers. They could force everyone (out of contract, which is everyone on unlimited plans) to switch to their 100GB plan or simply terminate service - just because they offered the unlimited plans back in 2011 does not obligate them to continue to offer them in 2017.

      Now, having defended the big red V, let me say that they are douchebags to do business with and I dropped them like a hot potato once I moved to a location where they weren't the only provider with decent coverage in my neighborhood.

    2. Re:Unlimited? by sit1963nz · · Score: 2

      Wow, I have not used less than 350GB in a month for some years now unless we are not at home.

      99% of our TV viewing is streaming from services like Netflix.

      One month when we still had teenage kids at home we went through 1600 GB, yep thats right 1.6TB, no problems, no slowing down, no "fair use" warning, no blocking of any ports/services , all on VDSL 70/30.

      I run my own servers from home, that not a problem, I have both POTS and SIP for phones.

      I have access to maybe 20 different ISPs whom offer variations on the service plans, not all have unlimited but over half do. And next year I should be moving over to 100/100 fibre at no extra cost.

      The naked DSL costs NZ$75/month (US$52), though ATM I am on a "special" for 12 months where I pay NZ$55 (US$39) [or there abouts]

      My ISP can be located anywhere in the country because they ALL have to pay the same wholesale rate for the line and that rate is set by a government body.

      By 2020 (I think) 95% of NZers will have access to broadband (fibre or high speed wireless for rural areas), ALL NZ schools are connected already.

      There are no "high speed" channels, all data is treated as data no matter where the data comes from/goes to. Yes you can upgrade the speed to 200/200 and there is even gigabit in the offering for some extra $.

      Internet as it SHOULD be.

    3. Re:Unlimited? by im_thatoneguy · · Score: 2

      It's unlimited right up to the moment where they no longer want you as a customer. It is truly unlimited. But they're letting you know that you only get one month unlimited before you'll be kicked to the curb.

      If you offer "free electricity!" but someone comes and plugs in a hybrid car through an extension cord you can ban them and it doesn't make the electricity they used any more or less free.

    4. Re:Unlimited? by Anonymous Coward · · Score: 4, Insightful

      This is about mobile internet over cell, not wired/fiber internet to your home.

    5. Re:Unlimited? by msauve · · Score: 5, Insightful

      They have unlimited data. Really, Verizon doesn't limit anyone on an unlimited plan.

      If they're under contract, per the contract terms, Verizon can change it at any time and make unlimited go away - but also per the contract, the user then has a choice. If they don't like it, they can leave without having to pay any early termination fee.Their choice.

      If they're not under contract, what's the problem? There's no obligation for either party to continue.

      Verizon has been very reasonable about allowing people to remain on unlimited plans, they could simply make everyone on one sign up for a current plan if they wished. But they don't - they're still letting people who use less that 2x the current maximum plan stay around, and at less cost than moving to that plan.

      --
      "National Security is the chief cause of national insecurity." - Celine's First Law
    6. Re:Unlimited? by evilviper · · Score: 3, Insightful

      Verizon has been very reasonable about allowing people to remain on unlimited plans, they could simply make everyone on one sign up for a current plan if they wished. But they don't

      Verizon hasn't been reasonable at all... They've had their asses kicked by the Obama FCC every time they tried to impose limits or restrictions. They've tried not to piss off the FCC, and now that Trump is about to gut the agency, Verizon no longer has anything to worry about, for the next 4 years at least.

      --
      Slashdot gets worse every day... Pipedot: News for nerds, without the corporate slant
    7. Re: Unlimited? by nmb3000 · · Score: 2

      What the hell does net neutrality have to do with the data limits on cellphone plans?

      Moving away from unlimited and into more expensive and limited plans pushes people towards provider-sanctioned services for which the bandwidth does not count towards your monthly usage. This goes against network neutrality, even if the topic is bandwidth usage instead of transfer speed.

      What the hell does Trump's winning the US Presidential election have to do with cellphone data plans?

      Trump is an opponent of net neutrality.

      --
      "What do you despise? By this are you truly known." --Princess Irulan, Manual of Muad'Dib
      /)
  2. Un limited by rossdee · · Score: 5, Funny

    I have altered the deal
    pray I don't alter it any further

    1. Re:Un limited by Solandri · · Score: 5, Informative

      The deal is the same as it has always been. It's unlimited, but after the original contract period expires it switches to a month-to-month plan. At which point either party of the contract is free to cancel it for any reason at the end of the month. Verizon was, up til now, doing these people a favor by allowing them to continue under the terms of the old plan, even though they no longer offered that plan.

      If they let you have unlimited data during the time you had the plan, then they've fulfilled their contractual obligation. There is nothing in the contract which says they have to allow you to stay on that plan in perpetuity. And neither should there be. Otherwise your landlord could force you to continue to pay rent as long as he wanted, even if you wanted to move out.

  3. and I quote by Mr+D+from+63 · · Score: 2

    With the threshold being dropped from 500GB to 200GB, the latest move will affect customers who weren't using enough data to be caught up in the last round.

    Funny way to say more customers will be affected by lowering the threshold.

  4. Re:Who cares? by slaker · · Score: 5, Interesting

    I know several people who have gone through any number of calisthenics to maintain their "unlimited" data plans on Verizon's network. This generally involves sticking with an updated phone or paying retail to buy a phone outright. Verizon really does have the largest network with the best overall coverage within the United States and there are plenty of places that there really isn't a better option.

    For example, Verizon LTE service is often a better and more attractive internet option than marginally-available DSL or laggy, data-capped satellite internet for rural homeowners.

    Granted, I'm not using 200GB/month through my phone either, but I certainly do recognize that this is a real problem for a lot of people, especially who aren't necessarily close to any other sort of fat data pipe.

    --
    -- I wanna decide who lives and who dies - Crow T. Robot, MST3K
  5. Re:Who cares? by pixelpusher220 · · Score: 2, Interesting

    If a company signs a contract...they shouldn't be held to that contract?

    They've presented zero evidence that the network is suffering reliability...their commercials seem to indicate it's rock solid. The 'best' even.

    This isn't costing them a viable economic business....they are still raking in profits hand over fist.

    This is nothing but a pure money grab by violating their own terms.

    Nobody would argue with throttling on specific towers WHEN congestion arises. It's funny how that isn't their solution...it's ban the heavy users even when there are plenty of times the heavy use doesn't impact anyone.

    --
    People in cars cause accidents....accidents in cars cause people :-D
  6. Re:Who cares? by Harlequin80 · · Score: 3

    I would assume that the contracts are for a specific duration. I would also assume that the right to vary the contract is written into the contract.

  7. Re:Who cares? by nsuccorso · · Score: 2

    Yeah, now that you mention it, this water seems a little hotter than it was a few minutes ago. So, who cares? It's always been fine before, a little hotter isn't going to hurt anyone!

  8. Re:Who cares? by mysidia · · Score: 5, Insightful

    If a company signs a contract...they shouldn't be held to that contract?

    Any unlimited contract has long expired and gone to a month to month plan, which the only reason Verizon didn't force everyone to change was in order to keep them as a customer.

  9. Re:First they came ... by JoeMerchant · · Score: 2

    My Google Fi account says that I use about 0.4GB per month on average - but, then, I don't usually stream video except when in WiFi coverage, and I only stream Pandora to the car on weekend trips.

  10. Re:Who cares? by Harlequin80 · · Score: 3

    Not in the US so I haven't seen your contracts. But my Telstra contracts all have an end date written in them. They are all 2 years from the date of the contract which then goes to month by month terminatable by either party on 1 months notice. So it does keep rolling for ever, but the locked down period is 2 years.

    I agree that a company should have to abide by the terms of their contract. But as I said I would be amazed if they haven't reserved the right to vary the contract. Every contract I have has that escape clause.

  11. Re:This is a great time... by Anonymous Coward · · Score: 3, Insightful

    Or... Perhaps keep the same one but convert to a limited plan and be prepared to pay for overage charges...

    Or . . . even better idea . . . stop doing stupid shit like watching movies and TV shows 13 hours a day on your fucking phone.

  12. WOW by Archfeld · · Score: 3, Insightful

    Not to be an apologist for a telecom company, in this case Verizon, but holy crap 500 GB is a lot of 4G/LTE data used in a month, even 200 GB on a single cell device is a lot of data. I personally can't imagine using that much data or spending that much time on a smart device. What uses would other /. residents find for that amount of data, unless it was your only access point, e.g. you had no wireless at home or were on the road as a full time mobile user ?

    --
    errr....umm...*whooosh* *whoosh* Is this thing on ?
    1. Re:WOW by Anonymous Coward · · Score: 2, Informative

      Yep I think those all sound like reasons people are pulling 200GB/mo.

      But it shouldn't matter, if it is unlimited it's unlimited. But beyond that, it doesn't matter it's like anything else, including wired connections, the switches will load balance anyway, you're only going to be getting this data if the network isn't congested, if it's full, it's full for you too. Download caps make no sense, if I am pulling 100mb /s over my verizon LTE at 3AM what does that matter if I am the only one up. If they had throughput caps based on current usage that would make more sense, and guess what that's how it works anyway.

  13. Re:Who cares? by Altrag · · Score: 2

    Even without a duration, pretty much any contract of this style (where one party has like 99.9% of the negotiating power) contains language to the effect that the company can unilaterally change the contract at any time and just like the original contract "negotiation," your only options are to bail completely or bend over with very close to zero middle ground.

    Most of the time they'll require themselves to at least give advance notice (typically 30 days.) Of course, depending on the company and how sneaky they're trying to be with any particular contract change, "advanced notice" could be anywhere from an email or text message direct to your registered email address/phone# all the way down to a one-liner in a "notices" page buried somewhere on their website that you're responsible for monitoring if you care enough.

  14. Look, don't touch by Moof123 · · Score: 3, Funny

    Marketing:
    We have an amazingly fast network capable of moving TBs of data a second!!! Download a movie in super-ultra-HD while boarding your plane in seconds!!! Buy now!!!

    Contracts:
    We will charge you 1 kidney per movie you download, and shame you in the public square. It is horrible to everyone else if you actually use the network.

    Me:
    F U. Worrying about getting reamed for data sucks the fun out of it all. Buys a pay-as-you-go phone and doesn't try to do anything "cool".

  15. Re:Who cares? by whoever57 · · Score: 3, Insightful

    Really? I don't ever remember a cell phone contract specifying an 'end' date. They sorta want you to keep paying them forever.

    Most contracts used to have a defined 1-2 year period, which rolled over to a month-to-month contract at the end of the 1-2 year period. When in the month-to-month time, either side can cancel. I think it is more common for all new wireless service contracts to be month-to-month now.

    --
    The real "Libtards" are the Libertarians!
  16. Our network can't handle this! by WolfgangVL · · Score: 2

    Unless we double your monthly bill of course.... then the network can handle it fine.... until... you know... next time it can't......

    --
    You are being ripped off every second of every day, so that advertisers can help rip you off even more tomorrow.
  17. Re:Who cares? by SlaveToTheGrind · · Score: 2

    If a company signs a contract...they shouldn't be held to that contract?

    Yup, just like if you sign a contract to work for an employer for a year for $50k, you should be held to that contract: $50k a year forever, and you can never leave.

    Right?

  18. Re:Verizon is gradually coming clean by paulatz · · Score: 2

    If they intended it to be 100 GB/month, why did they sell it as unlimited?

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    this post contain no useful information, no need to mod it down
  19. Re: This is a great time... by kenh · · Score: 2

    Me and my wife are out of home all day working, and we reach easily 200GB-300GB per month without doing much besides streaming our favourite series, and the occasional movie - and no 4K videos involved.

    If you are consuming 7-10 Gig/day, every day of every month watching your "favorite series, and the occasional movie" on your cell phones you are most definitely NOT an average cellphone user. Myself, I've never streamed a feature-length movie on my cellphone, and I suspect that is true for many/most cellphone users with data plans.

    --
    Ken