AT&T Denies Refunds For DirecTV Now Customers, Despite the Service's Performance Issues (techcrunch.com)

A number of consumers report they're unable to get a refund for their subscription to AT&T's recently launched streaming service, DirecTV Now -- something they've requested after being unhappy with the new service's performance. From a report on TechCrunch: According to several postings on AT&T's official forums, customers found the only way to get help was through a hard-to-find chat feature, and when they asked the AT&T reps about refunds, the customers were told they were not offered. Writes one user with the handle EIUdrummerboy, after attempting to get a refund via chat, the rep told them specifically: "We do not currently have a policy in place to offer any refunds."

Comments

I hope I can spell "Epiphany"

[rmdingler]

...the rep told them specifically: "We do not currently have a policy in place to offer any refunds."

As a business owner, it had never occurred to me to present such a clever argument.