AT&T Denies Refunds For DirecTV Now Customers, Despite the Service's Performance Issues (techcrunch.com)

A number of consumers report they're unable to get a refund for their subscription to AT&T's recently launched streaming service, DirecTV Now -- something they've requested after being unhappy with the new service's performance. From a report on TechCrunch: According to several postings on AT&T's official forums, customers found the only way to get help was through a hard-to-find chat feature, and when they asked the AT&T reps about refunds, the customers were told they were not offered. Writes one user with the handle EIUdrummerboy, after attempting to get a refund via chat, the rep told them specifically: "We do not currently have a policy in place to offer any refunds."

Comments

and my dsl $50 rebate never arrived either

[Anonymous Coward]

AT&T are pretty much just crooks

This is by design

[wbr1]

This of course runs afoul of many countries consumer protection laws. And, any corporation this size has enough funds and legal staff to know this. It also has the ability to set up proper policies before launching a service. Even when rushing to be third to market.

However, AT&T also knows that any punishment is likely to be a slap on the wrist and an order to comply in the future and is deemed an acceptable expense, and possibly lesser than the expense to set it up right, and respect customers.