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AT&T Denies Refunds For DirecTV Now Customers, Despite the Service's Performance Issues (techcrunch.com)

Posted by msmash on from the refunds-nazi dept.

A number of consumers report they're unable to get a refund for their subscription to AT&T's recently launched streaming service, DirecTV Now -- something they've requested after being unhappy with the new service's performance. From a report on TechCrunch: According to several postings on AT&T's official forums, customers found the only way to get help was through a hard-to-find chat feature, and when they asked the AT&T reps about refunds, the customers were told they were not offered. Writes one user with the handle EIUdrummerboy, after attempting to get a refund via chat, the rep told them specifically: "We do not currently have a policy in place to offer any refunds."

4 of 88 comments (clear)

  1. FCC Complaint by PRMan · · Score: 5, Informative

    As with everything AT&T, they only respond to FCC complaints. People who file FCC complaints HAVE been getting refunds.

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    Peter predicted that you would "deliberately forget" creation 2000 years ago...
    1. Re:FCC Complaint by Anonymous Coward · · Score: 3, Informative

      Also file a complaint with you state's AG office.

    2. Re:FCC Complaint by LeftCoastThinker · · Score: 3, Informative

      This first, file the FCC complaint, and this is also why I pay for these services with my credit card. You can do a charge back and block them from further charges with a simple note to your credit card company. It costs AT&T $35 a pop plus all the involuntary refunds. If a few million users did this, it would definitely get some attention at very high levels. Enough charge backs and the vendor may also lose their accreditation with that credit card (i.e. Visa/MC/American Express) which is a huge deal for them.

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      If you disagree, please post your argument. (-1, Overrated) isn't your personal censorship tool for views you don't like
  2. Credit card chargeback. by aussersterne · · Score: 4, Informative

    Go to your card provider (Visa/MC/Discover/Amex) and tell them to remove the charge because the service was not rendered and/or the charge was improper.

    They will.

    Once AT&T starts getting a lot of chargebacks, they will do something about it.

    I had this sort of thing happen do me years back in NYC with Verizon. I called to cancel, was given a confirmation # and everything, and was still billed again the next month. When called again, furious, the manager I was escalated to said that they could not offer a refund because they did not have that policy. I said I don't care about policy, give me a refund, and he said there was literally no way for him to do that in the system and suggested (of course) that I accept the service for a month, since I'd already paid for it, and then if I didn't want it next month, I could call and cancel [n.b. AGAIN] then.

    I hung up on him, dialed Visa, and had them charge it back. Of course THAT got Verizon's attention and a day or two later I was called by retention or some similar department to offer me a discount if I would stay on, along with a lot of apology garbage.

    I told them I'd rather eat a bug.

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    STOP . AMERICA . NOW