Slashdot Mirror


Thousands of Note 7 Phones Still in Use On Verizon, All Non-911 Calls To Be Rerouted To Customer Service (cnet.com)

Thousands of Verizon customers continue to use the Galaxy Note 7 smartphone, the carrier said. This despite the widely publicized recalls spurred by battery fire concerns and a software upgrade designed to kill the phone by preventing it from recharging. From a report: "In spite of our best efforts, there are still customers using the recalled phones who have not returned or exchanged their Note 7 to the point of purchase," a Verizon spokeswoman said. "The recalled Note 7s pose a safety risk to our customers and those around them." So now Verizon is fighting fire with fire, so to speak. The carrier plans to reroute all non-911 outgoing calls to its customer service line, and it might bill the holdouts for the full retail cost of the phone.

3 of 139 comments (clear)

  1. If you work at Verizon customer service by Jawnn · · Score: 5, Funny

    ...sucks to be you. I can feel the waves of hate already. It's as if millions of voices suddenly dialed out, and were silenced.

  2. Re:Verizon is going to get in trouble by Anonymous Coward · · Score: 5, Insightful

    And when your coworker's house burns down, and his insurance company refuses to pay because he knowingly kept using a device that was a fire risk, maybe he'll grow up and decide that "I know better than the engineers at the manufacturer" is a stupid fucking game to play.

  3. Re:Phone Calls? by lbmouse · · Score: 5, Funny

    I use my Note 7 to call my wife at work. She's a 911 operator so it's all good.