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Class-Action Lawsuit Targets LG Over Legendary G4, V10 Bootloop Issues (arstechnica.com)
For those affected by LG's infamous bootloop issue with the G4 and V10, you might find some joy in this: several (upset) owners of these devices have lodged a proposed class-action lawsuit in a California federal court. They claim that a repeating bootloop issue "renders the phones inoperable and unfit for any use." In other words: bricked. Ars Technica reports: Thousands of complaints about the G4 have been highlighted on Twitter, Reddit, and YouTube. There was even an online petition to "launch a replacement program for defective LG G4s." Not to be outdone, the V10 has been the subject of many online complaints as well. One of the plaintiffs in the lawsuit (PDF) filed Wednesday said that LG replaced his G4 two times and that his third G4 constantly freezes. The new phone, says the suit, is "manifesting signs of the bootloop defect and is unmerchantable." A year ago, LG acknowledged the problem with the G4 and said it was the result of "loose contact between components." The company began offering replacement devices and fixes. The suit said that even after the January 2016 announcement, "LG continued to manufacture LG Phones with the bootloop defect." The suit claims that both models' processors were inadequately soldered to the motherboard, rendering them "unable to withstand the heat." Initially, the phones begin to freeze, suffer slowdowns, overheat, and reboot at random. Eventually, the suit says, they fail "entirely."
The article on the V10 is from Aug last year asking 'does the V10 have problems?'
Well does it? Was this the only mud you could find, because that doesn't look like evidence to me.
Disclaimer: I've had a V10 since before Aug and it has no problems, fwiw.
*Still* negative function...
Victim of the G4 bootloop here...sent the phone in under warranty and they refused to service it claiming the phone was "liquid-unrepairable". The phone was never exposed to any liquid or high humidity environment but LG basically told us to pound sand after pleading our case.
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Another victim of RoHS-compliant soldering?
I had a G4 that did this, I went out and got a GS7. This was over a year ago, I wonder if I can get my $ back...
A whole generation of LG phones have been plagued by this bootloop issue. It is from faulty soldering, possibly on the ram module. I have a Nexus 5X from LG and many other owners have had their phones bootloop. They extended the warranty to 15 months.
It turns out that in managing batteries and booting there are a ton of oddball cases that cause things like this to happen. For example, there may be enough power available from the battery to start the boot process with the CPU in a low power, but once some peripherals start turning on the power draw bec omes more than the battery can support, a voltage rail drops to low, and a reboot happens. Shameless plug: there's a chapter in my book on product development that covers some of these issues and solutions, http://www.goodreads.com/book/...
My LG Nexus 5X is running the stock Nougat firmware, with no root or any mods, and it does occasionally reboot itself, maybe once a couple of weeks.
Sounds like the problem HTC had with the later versions of the hd2,when to make it cheaper to make they went over to using ball connectors instead of pins on the main cpu..
That's why you always want to make sure it's an early hd2 if your going to buy one,my two old pin connected hd2's are still going strong,but I had to have one later one replaced 8 times by orange,,it took HTC a very long time to admit what was going on,sounds like LG are trying the same thing,deny there is a problem for as long as possible in the hope that a lot of folk just give up trying to get any justice..
Can I join if I bought my phone outside the US? What if I'm currently residing outside the US (but have a US address)?
LG has refused to repair my boot-looping phone in the past. Have they changed their stance? Is there any way I can push them to reconsider? (It's long out of warranty by now, but the fact remains that they sold me a badly defective phone.)
A cat can't teach a dog to bark.
You got a phone from a company with equally bad support.
you probably can't get in on it if you destroyed the phone in anger. sigh.
I had a G4 die from the bootloop problem. I went into the large red store for replacement, since there was an insurance plan on the 14 month old phone. They told me that the insurance did not cover manufacturer's defects. So I asked if I went outside and threw the phone against the wall and came back in, it would be covered by insurance? They replied it would cover the physical damage.
My ethics would not let me do this, so I contacted LG. The first time, they said that there was nothing they would do. I tried again a day later, and they immediately sent me an email with a shipping label and offered a free repair. I sent the phone in and had it back in 2 weeks, repaired for free and free shipping both ways. I don't understand why the extended warranty isn't better publicized, or why the folks at the red store weren't aware of it..
The interesting side effect of this is that I grabbed an ad-supported $99 Moto G4 Play phone from Amazon for coverage in the meantime, and have not gone back to the LG G4. While the specifications for the Moto are significantly lower, it runs a very vanilla android and the user experience is as good as the LG G4. It will run for two days under usage conditions that had the G4 going dark by the end of one day. The Amazon ads don't impact the use of the phone. And the FM radio works!! I will admit that the LG's camera is significantly better.
Two G4s, one bootlooped and the other quit connecting to the cell network. They were both the international unlocked versions - LG would only replace them with the locked US version so while they did replace them, the replacements were locked to my carrier with all its bloatware, uninstallable Facebook apps, etc. And AT&T apparently used a different wireless charging system than everyone else, so now my wireless charging back doesn't work any more either. LG had a real competitor here with the G4, a beautiful, functional phone, but failed miserably because of quality control.
12:50 - press return.
How did a story about my ex-wife make it to slashdot?
Oh, wait...
The LG G3 experienced two problems that lead to non-functionality and eventually death. First was a failure to recognize the SIM card, which can sometimes be repaired with a new sim card tray. The second was the flicker and fade screen failure. Probably actually a chip or solder failure in the video subsystem.
In my opinion, the common cause of these is faulty soldering or faulty solder. Perhaps they have not adequately perfected RoHS lead-free solder profiles. Lead-free solder is a disaster overall and is leading to short device lives and way more e-waste. The lead-free solder can't predictably handle thermal cycling well, quickly ages, cracks, and can generate tin whiskers.
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